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Dallas Movie Theater Cleaning Services and Sanitation Strategies

5/21/2020 (Permalink)

movie theater cleaning Movie Theater Cleaning Services

Dallas, TX Movie Theater Reopenings

As of May 1, Governor Greg Abbott gave movie theater owners the green light to reopen their doors and welcome back audiences.

However, most movie theater chains are not yet ready to start selling tickets again. One primary reason for this is that COVID-19 has halted movie production, so there aren’t many new movies coming down the pipe.

Once the studios are ready to resume operations for theatrical film releases, movie theaters may begin to plan and prepare for reopening.

Such plans should include health and safety measures that prevent the spread of the Coronavirus, including a complete movie theater cleaning.

Our goal is to help Dallas area businesses successfully prepare for reopening once they are ready. A comprehensive reopening strategy should include modifying your standard operating procedure to adopt the current official guidelines for virus spread prevention.

We’ll go over best practices to maintain a safe and healthy theater facility that provides your guests and staff with a secure environment in light of COVID-19 concerns.

Safety Precautions to Protect Your Customers

Once you reopen, the goal is to minimize communal health risks. This plan is three-pronged: increased thorough cleanings, routine sanitation throughout the operating hours, and direction on how people can help prevent the spread.

General Health Protocol

For businesses that have been closed seven days or longer, the CDC Reopening Guidance for Cleaning and Disinfecting Businesses recommends a complete and thorough cleaning. 

SERVPRO of North Irving is prepared to do a comprehensive professional movie theater cleaning of your facility in preparation for welcoming patrons. Our IICRC trained technicians use CDC-recommended and EPA-registered disinfectants.

Below are the guidelines from the Texas Movie Theater Reopening Checklist.

  • “High touch” areas should be regularly and frequently disinfected. Think of door handles, counters, bathroom fixtures, etc.
  • Regularly disinfect any items or surfaces that come in contact with the public.
  • Self-serve hand sanitizer, disinfecting wipes, soap, or other similar disinfectants should be furnished throughout the facility so that they may be readily available to employees, contractors, and customers for hygiene maintenance, as needed.
  • Place signage in areas of high visibility that remind staff and customers of what role they play in virus spread prevention measures. These signs may include social distancing reminders, policies about non-admission of affected persons, reminders to cough and sneeze into the elbow, increased hand-washing, where to find hand sanitizer, etc. 
  • Clean and disinfect communal areas between uses. In the case of a movie theater, this would mainly be the individual screening theaters. Allow ample time between showings to fully disinfect the seats, armrests, etc.
  • Designate a staff member to monitor the shift to ensure that employees and customers are abiding by the protocols and that the policies are being properly implemented.

Special Considerations for Guests

If you’ve ever been to a sold-out movie, you’ll remember how close you end up sitting to complete strangers. So the concern with theaters is that cramped quarters with limited ventilation are prone to the spread of germs. For this reason, adjustments should be made to seating arrangements.

Below are more suggestions from the Texas Department of State Health Services on how to promote health and safety best practices once reopening to the public.

  • Utilize remote ticketing options to manage capacity limitations. (Current capacity is set at 25% and using an automated system prevents ticket sales from breaking the set threshold.)
  • To ensure proper spacing, keep at least two empty seats (or six feet separation) between parties in any row with the following exceptions: 
    • Two or more members of the same household may sit adjacent to one another, with two seats (or six feet separation) empty on either side.
    • Two individuals who are not members of the same household but who are attending together may sit adjacent to one another, with two seats (or six feet separation) empty on either side.
  • Alternate rows between customers (every other row is empty to create a buffer).
  • Disinfect seats and “high touch” areas between screenings.
  • For movie theaters providing food service to patrons:
    • Do not leave condiments, silverware, flatware, glassware, or other traditional tabletop items on an unoccupied table.
    • Provide condiments or flatware only in single-use, individually wrapped items, and provide condiments only upon request.
  • Clean and disinfect the area used for eating (tables, counters, etc.) between waves of guests.
  • For in-theater food service:
    • When procedures require patrons to write down their own order, provide single-use pencils and notepads. Prevent the public from sharing pencils and paper.
    • Use disposable menus (new for each patron).
  • Wait staff must sanitize and wash hands between interactions with customers.
  • Movie theaters with counter food service for patrons:
    • Have employees and contractors follow proper food-handling protocols.
    • Disinfect any items that come into contact with customers.
    • Contactless payment is encouraged. Where not available, contact should be minimized.

Health Protocols for Employee Safety

When it comes to the successful implementation of new policies, employees play a critical role in a safe and confident reopening. Expectations and procedures should be clearly communicated both in writing and in retraining.

Below are policy guidelines from the Texas Department of State Health Services on how to promote health and safety best practices when training your staff.

  • All movie theater employees and contractors should be consistently trained in best practices. This consists of appropriate cleaning/disinfection procedures, hand hygiene, and respiratory etiquette.
  • All movie theater employees or contractors should be screened for symptoms prior to or upon arrival at the facility.
  • Any movie theater employee or contractor who presents symptoms of COVID-19 should be sent home. These symptoms are:
    • Cough.
    • Sore throat.
    • Difficulty breathing.
    • Feeling feverish or a measured temperature greater than or equal to 100F.
    • Chills/shaking with chills.
    • Muscle aches.
    • Headache.
    • Losing the ability to taste or smell.
    • Diarrhea.
    • Close contact with a person confirmed to have COVID-19.
  • Affected employees or contractors may return to work once 72 hours have passed since recovery.
  • Criteria for employees or contractors to return post-COVID diagnosis are as follows:
    • 10 days passed since the symptoms were first presented.
    • The disappearance of symptoms (cough, shortness of breath).
    • Symptoms absent without the aid of fever-reducing medication.
  • Employees or contractors who seem likely to have COVID-19 and do not get a medical evaluation or COVID-19 testing should be considered as a positive case of COVID-19. Thus, they cannot return to work until they meet the three-step criteria listed above or receive clearance from a medical professional before the 10-day window closes.
  • Employees and contractors should notify the business of close contact with someone who has been diagnosed with COVID-19. Before returning to work, such individuals must self-quarantine and remain symptom-free until 14 days have passed since the date of the most recent contact.
  • Employees and contractors must wash or sanitize their hands immediately upon entry to the theater.
  • Employees and contractors should remain at least 6 feet from one another. 
  • If social distancing is not feasible among staff, face-covering, hand hygiene, cough etiquette, cleanliness, and sanitation should be stringently practiced.
  • Movie theaters that provide meals for employees and/or contractors should opt for individually packaged food and utensils rather than serving meals buffet-style.
  • When feasible, employees should consider wearing non-medical grade face masks.
  • Any movie theater cleaning services should wear the appropriate PPE (masks and gloves) and follow disinfectant use with rigorous handwashing.

Consider integrating policies and practices recommendations from all regulatory agencies (governmental, industry, and corporate) when piecing together your modified standard operating procedures. 

It’s also a good idea to ask your experienced management and staff members for their input on how to best meet the health and safety needs of your particular facility.

Cleaning and Disinfecting Your Theater Facility

Various areas of the theater need special attention: 

  1. “High touch” areas: Washed and sanitized regularly.
  2. Kiosks/point of sale systems: Wiped down with an electronics-sensitive wipe.
  3. Mats/rugs: Fibrous rugs that trap germs should be replaced with washable ones.

Below are facility cleaning recommendations from the Centers for Disease Control (CDC).

Cleaning Procedures

  • Regular handwashing with soap and water for at least 20 seconds.
  • Gloves should be worn when cleaning and disinfecting.
  • First clean surfaces using soap and water, then follow up with disinfectant. Cleaning with soap and water cuts down the number of germs, dirt, and impurities. The disinfecting step kills germs that remain on surfaces.
  • “High touch” surfaces should be regularly and routinely cleaned. The more often an item or surface is used, the more frequent cleaning and disinfection should be applied.
  • “High touch” surfaces: countertops, desks, doorknobs, faucets, handles, keyboards, light switches, phones, sinks, tables, toilets, etc.
  • Public use surfaces and objects (point-of-sale keypads) should be cleaned and disinfected between uses.
  • Communal areas should be regularly cleaned and disinfected by staff.
  • Staff should be well-trained in the appropriate use of cleaning and disinfection chemicals. This includes:
    • Wear disposable gloves throughout the cleaning process (this includes handling trash).
    • Require additional personal protective equipment (PPE) when needed for certain chemicals or splash risk. 
    • Remove gloves carefully to avoid personal contamination or contamination of the surrounding area.
    • Immediately wash your hands after removing gloves or after being in contact with someone who has symptoms of illness.
  • When soap and water are not available and hands do not appear dirty, an alcohol-based hand sanitizer (at least 60% alcohol) may be used to clean hands. Soap and water is the proper way to clean hands that are visibly dirty.

Disinfecting Procedures

EPA-registered household disinfectant products are the best for sanitizing surfaces. Read instructions thoroughly before use. Some disinfectants may call for keeping surfaces wet, wearing gloves, or using ventilation.

Diluted household bleach solutions and alcohol solutions with at least 70% of alcohol may be used as a disinfectant alternative. When properly diluted, household bleach that is not expired is effective against coronaviruses.

Bleach Solution:

4 teaspoons bleach to a quart of water


5 tablespoons (1/3rd cup) bleach to a gallon of water

Best Practices for Using Bleach:

  • Look for an expiration date. Bleach that is expired will not be effective.
  • Consult the label to determine if the bleach product is intended for use as a disinfectant. (Some laundry bleaches may not be suitable as a disinfectant.)
  • Thoroughly read and follow manufacturer’s instructions for use including application and proper ventilation. Do not mix household bleach with any other cleaning product.
  • Leave the bleach solution on surfaces for at least 1 minute to complete the sanitation process.
  • Bleach solutions effectively disinfect surfaces for up to 24 hours.

Soft Surfaces

(Soft surfaces are carpeted floors, rugs, and drapes.)

  • Vacuum as usual.
  • Clean all “soft surfaces” using soap and water or other appropriate cleaners.
  • Disinfect with EPA-registered household disinfectants effective against COVID-19.
  • When applicable, launder items according to manufacturer instructions at the warmest water temperature setting allowed and allow items to dry completely.


(Electronics are ticket kiosks, tablets, touch screens, keyboards, remote controls, and ATM machines.)

  • When feasible, affix wipeable covers to electronics.
  • Consult manufacturer instructions for appropriate cleaning and disinfecting procedures.
  • If no specific guidance is provided for the device, use alcohol-based wipes or sprays that contain at least 70% alcohol.

Cleaning & Disinfecting A Building Or Facility In The Event Of An Illness

In the event of a COVID case on the premises, businesses do not necessarily need to close operations. Close off those areas affected by the sick person.

  • Increase air circulation in the area by opening doors and windows.
  • Wait before you clean and disinfect the affected areas (ideally, 24 hours).
  • If the area is normally vacuumed, use one equipped with a high-efficiency particulate air (HEPA) filter. Wait until the room or space is vacated to start vacuuming.
  • Clean and disinfect all areas and surfaces the person who is sick may have used or touched. 
  • When feasible, temporarily turn off fans and the HVAC systems that circulate the air in the affected room or space. This prevents particles from spreading throughout the facility.
  • Once the affected area has been given the appropriate waiting time and has been disinfected, it can be reopened for use.
  • Workers who have made close contact with the sick person should self-quarantine per company policies.

Again, remember to include corporate and industry guidelines when updating your policies.

Monitor the following websites for the latest advisories:

Dallas Movie Theater Cleaning and Sanitation Services

SERVPRO of North Irving is here to help Dallas-area movie theaters confidently prepare for reopening. 

We offer a thorough and professional movie theater cleaning service which may include biohazard cleanup or commercial carpet cleaning

Knowing that the facility has been thoroughly cleaned by trained professionals enables your staff to work with confidence and reassures your customers that your theater is safe and clean.

What We Offer:

  • We are a trusted name in commercial cleaning for the Dallas area with 34 years of superior cleaning and sanitation services in Dallas and North Irving, TX. 
  • Round-the-clock 24/7 services for emergencies (such as an on-site confirmed case of Coronavirus) or overnight scheduling to work around lengthy theater hours.
  • SERVPRO is the most recognized biohazard cleanup and restoration brand in the nation. Our IICRC trained technicians and industrial disinfectants have been trusted by international airports and federal agencies to prepare spaces for safe and sound use. Our effective disinfecting services meet the needs of any sized facility in any kind of situation. (Including expertise with restaurant coronavirus cleaning and retail store coronavirus cleaning.)
  • Our uncompromising safety and hygiene standards mean we protect our MVPs: our staff. We insist that our technicians have the proper PPE while on site. Other cleaning companies are cheaper, but they are likely cutting back on PPE to be able to quote lower prices. 

With SERVPRO of North Irving, it’s always safety first!

  • Professional bioremediation and commercial cleaning services to thoroughly clean, disinfect, and sanitize all areas with CDC-recommended & EPA-registered disinfectants for porous and non-porous surfaces, and walls up to 8 feet. 
  • Moisture-sensitive surfaces will be hand-wiped with a disinfectant-wet towelette. 
  • Present to your patrons a certificate that your property was completely cleaned by SERVPRO. 
  • Social media announcement from us announcing your cinema cleaning has been completed and your theater is ready to safely and securely re-open.
  • Facility refresh services include:
    • Air duct cleaning with new A/C filters
    • HEPA air scrubbing
    • Upholstery cleaning (such as cinema seat cleaning)
    • Carpet cleaning

We’re here to help movie theaters have a confident and successful reopening. Please reach out to us with any questions you may have about facility sanitation, cleaning products, or to get started with our complimentary cleaning estimate.

Call us at (972) 986-7677 or fill out our quick and easy contact form anytime!

Certified: SERVPRO Cleaned for Dallas Fort Worth

5/18/2020 (Permalink)

Certified: SERVPRO Cleaned window cling Certified: SERVPRO Cleaned services are available in Dallas Fort Worth. Call SERVPRO of North Irving today for a free cleaning consultation.

The Standard for “Clean” Has Been Raised

COVID-19 has changed what clean means.  

Today, customers and employees are looking for a higher standard of clean that goes beyond traditional janitorial services.  We all want to make sure that the places we go into aren’t just clean--we want to know they are safe. 

Certified: SERVPRO Cleaned is a proactive viral pathogen cleaning service designed for a higher standard of clean. 

Before COVID-19, our franchise was routinely cleaning biohazard decontamination.  Now, we are building on our decades of experience and expertise to elevate the standard of cleanliness for Dallas Fort Worth’s commercial properties.  

Contact us for a Custom Cleaning Plan 

Every property has different cleaning needs, so each of our cleaning plans is tailor-made for each of our clients.  

Contact us online or call us today to schedule a meeting with your Cleaning Protocol Consultant. 

Step 1: Consult

A variety of factors need to be considered to create a cleaning program that meets the unique needs of your property, and that’s why our program starts with a complimentary consultation. 

A Cleaning Protocol Specialist will be assigned to take care of you.  They will visit your property to understand exactly what you need and create a custom cleaning program designed to suit your needs perfectly.  They will consider factors such as:

  • Type of cleaning detergents and disinfectant best suited for your environment
  • High-frequency touchpoints
  • Square footage
  • Cleaning frequency: one-time, daily, weekly, monthly, etcetera 
  • Time of day cleaning needs to take place to eliminate business interruption

Your Specialist will be your one-point contact and available to you whenever you need them. 

Step 2: Clean

We will use your finalized cleaning plan to visit your property and provide our expert deep cleaning services.  

While every cleaning plan is bespoke to each of our clients, they will all:

  • Adhere to protocols set by the Centers for Disease Control and Prevention. 
  • Utilize best-in-class SERVPRO proprietary detergents and disinfectants.

Deep cleaning services will involve any of the following as needed:

  • Cleaning of porous surfaces.  This may involve vacuuming, deep wash carpet cleaning, and upholstery cleaning. 
  • Cleaning of non-porous surfaces with appropriate SERVPRO detergents.  This will rid the surface of dust and grime. 
  • Disinfecting of non-porous surfaces with a disinfectant. 

Technicians will use professional cleaning equipment crafted for sanitization, like Ultra Low Volume foggers and Electrostatic Sprayers. 

The disinfectant of our choice is SERVPROXIDE, an EPA-registered, hospital-grade disinfectant that meets both the lowest toxicity category and is certified for direct food and contact use by the National Sanitation Foundation.  Read more about our franchise’s uses for SERVPROXIDE here

Cleaning schedules will be made to fit your needs, with the goal to visit your property at a time to eliminate business interruption.  

  • Daytime
  • After-hours
  • Overnight
  • Weekend
  • Holidays

Step 3: Certify

After cleaning is complete, it’s time to let everyone know.

At this stage, you will:

  • Be given a Certified: SERVPRO Cleaned badge.  It will be installed at your window with a cleaning date to reassure everyone who enters your property. 
  • Be given access to digital collateral to market your property’s level of clean. 

Are you re-opening?  If your cleaning coincides with your business’s reopening, our franchise will share your business’s name, reopening date, and location with an image of your businesson our social media pages--all complimentary as congratulations to a fellow North Texan business continuing its services. 

Preparing Your Commercial Property for Certified: SERVPRO Cleaned

Our processes are designed to be simple.  Once your custom cleaning plan has been created and finalized, we’re ready to get started.  Leave everything to us. 

  • We will keep track of your cleaning dates and remind you of your upcoming cleaning days in advance.  
  • When your cleaning is scheduled, our technicians will arrive and clean your property according to your plan.  
  • If your schedule or cleaning needs need to change, your Cleaning Protocol Specialist will always be available to readjust your service. 
  • Should your property ever have a fire or water damage emergency, you will be on our priority list for emergency restoration services.  We will already be familiar with your property and will respond immediately. 

Over 1 Million Square Feet in Professional COVID-19 Cleaning

Our family of SERVPRO franchises have among the most experienced COVID-19 cleaning technicians and staff in North Texas. 

Should your property ever need COVID-19 cleaning for either a suspected or confirmed case, we will be on the way to clean and sanitize your property--24 hours a day, every day of the year. 

When our hometown of Dallas was just beginning its quarantine months ago, we understood that our franchise would be called to help clean our city’s properties.  It became our mission to help first responders and essential businesses have clean and safe vehicles and properties to continue their daily operations.  We have made a commitment to continue providing COVID-19 cleaning services to North Texas for as long as needed.  

Since COVID-19 started, we have sanitized:

  • Over 1 million square feet of property space after positive COVID-19 diagnosis for the following types of companies and industries:
    • Airports
    • First Responder Offices
    • Restaurants
    • Healthcare
    • Industrial 
    • Shipping 
    • Retail
    • Office Space 
  • Thousands of pounds of textiles using our Esporta Wash System. 
  • Hundreds of vehicles, including:
    • Police Vehicles and Motorcycles
    • Ambulances
    • Civilian 
    • Industrial Machinery

Schedule a Free Cleaning Consultation Today

Consultations and estimates are complimentary.  Contact us online or call us today to schedule a time to meet your Cleaning Protocol Specialist. 

Certified: SERVPRO Cleaned is the New Standard of Clean 

The need for professional cleaning and sanitation services is necessary.  SERVPRO is the #1 choice in cleanup and restoration, and partnering with a full-service cleaning and restoration company provides the benefit of decades of experience and expertise from a trusted brand.  

SERVPRO of North Irving has been serving our hometown of Dallas Fort Worth for over 30 years.  We have cleaned and restored thousands of properties, and today we are answering the call for COVID-19 and higher standard sanitization cleaning to keep our fellow North Texans safe. 

Call us today. 

We are Here to Help. 

Decontamination and Cleaning Guidelines for Reopening Restaurants After Lockdown

4/29/2020 (Permalink)

Restaurant COVID-19 Decontamination Restaurant COVID-19 Decontamination and Cleaning Services

Americans sorely miss eating at their favorite local restaurants, and the Dallas area is no exception. Restaurant workers are likely looking forward to going back to what they do best - serving delicious meals in the comfort of a welcoming dining area.

As of now, Governor Abbott has declared that many businesses (restaurants included) are allowed to reopen May 1st at 25% of its established capacity. Texas counties with five or fewer COVID cases can fill up to 50% of their capacity.

Abbott said that businesses are to open at their own discretion. Those restaurants that are ready to open must do so with care and caution to ensure the health and safety of both guests and staff. 

Restaurant runners are already bacteria mitigation experts, but it’s wise to put together a best practices strategy including updated cleaning guidelines for virus spread prevention efforts.

Priority #1: What Every Owner and Employer Needs to Know

Right on time the National Restaurant Association recently released a publication on COVID-19 reopening guidance.

Restaurants need not navigate this process on their own. Comparing notes with others in the industry helps ensure that all your bases are covered. 

Below are some tips for cleaning and sanitizing as restaurants reopen from the National Restaurant Association:

  • The entire restaurant facility should be thoroughly cleaned and sanitized (especially if it has been shut down for a while). Special attention should be given to decontamination of “high touch” areas. However, complete cleaning guidelines should also include sanitizing areas that are rarely touched. Ensure that disinfectant products are the appropriate strength and that they are used properly for best effectiveness.
  • Ensure that disinfectants are not coming into contact with food.
  • Disinfect everything at dining tables between patron uses, especially high touch areas. Discard any single-use items. Consider wrapping utensils and doing away with presets at tables.
  • Remove citrus wedge bins and unwrapped straws from self-serve drink stations. Give lemons and limes to customers upon request in containers with lids. Provide wrapped straws only. Think of other germ-catching items around self-serve stations and make the necessary modifications.
  • Sanitize reusable menus before each use and dispose of used paper menus.
  • Establish a schedule that includes more frequent cleanings on the back end as well as the front end. 
  • Check restrooms regularly. Clean and sanitize more often in relation to how frequently each is used.
  • Make hand sanitizer readily available to guests. Consider installing touchless hand sanitizing dispensers.

This is only a preliminary list. Communicate with your staff to explore anything relevant that addresses the special hygiene needs of your restaurant.

Priority #2: Update Existing Policies and Procedures

Our way of life has completely changed this year and so must our practices. It’s more important than ever for management to do their part to prevent virus spread in public use areas.

To properly adjust to a new normal, make sure your updated protocol includes the following:

  • Social distancing promotion with posted reminders and floor markers. Reduce the number of people standing around in waiting areas by offering wait alternatives (like texting them when it’s their turn).
  • Clearly outline expectations for use of staff PPE (personal protective equipment like masks and gloves).
  • Set clear guidelines regarding employee health practices including comprehensive sanitizing and disinfecting schedule/instructions.
  • Promptly discard all expired food items.
  • See to it that there are a sufficient number of sneeze guards at self-serve stations such as salad bars & buffets.
  • Frequently change, wash, and sanitize eating utensils. Consider eliminating self-service silverware.
  • Minimize the inventory “grab and go” food coolers.
  • Make sure food handling certifications (including ServSafe) are current. Offer food handler refresher training.

Come together as a team to put together a comprehensive and updated safety protocol. Listen to feedback and concerns from your staff to account for the needs of your particular operations. Use clear and consistent communication to ensure everyone is on board with the updated practices.

Priority #3: Monitor Employee Health and Provide Proper Safety Equipment

Restaurants aren’t always able to control what customers do, but they do have a say in how their staff functions during shifts. 

Below are some recommendations on how to direct your staff to ensure they are in the best condition to serve customers.

  • Make it clear that sick employees should not come to work. This is an FDA Food Code guideline.
  • Monitor staff for signs and symptoms of illness. Pre-work screenings may be necessary such as taking temperature to make sure the employee doesn’t have a fever.
  • Establish rules for staff who become ill. Per CDC guidelines, a worker with symptoms of COVID should self-isolate for 7 days, and is not ready to return to work unless symptom-free for at least 3 days (without the use of medications like fever reducers).
  • Establish hand hygiene protocol including:
    • How often they are expected to wash their hands, 
    • Appropriate use of hand sanitizer. 
    • Don’t touch the face with your hands.
  • Update glove usage procedures:
    • Refresh employees on the already established glove usage rules.
    • Increase glove usage for food and money handling wherever appropriate.
    • Place glove dispensers near sinks to remind employees to wash their hands before and after donning gloves.
    • Use color-coded gloves to avoid cross-contamination - one color for food handling and one color for other purposes (such as cashiers who handle money).

Employees play the most important role in the hygienic maintenance of your restaurant. Take special care of them so that they can take care of your facility and your customers.

Priority #4: Implement Social Distancing

While government officials like Governor Abbott are starting to roll back some of the lockdown rules to allow restaurants to gradually open, they continue to be adamant about social distancing and protecting senior citizens. 

Phase 1 of reopening in Texas outlines that restaurants are to reopen with only 25%-50% capacity (depending on the number of COVID-19 cases in the county). This guideline supports our community efforts for social distancing.

Below are some suggestions for social distancing success!

  • Post friendly reminders about social distancing best practices.
  • Adjust your floorplan to reinforce the current state rules for restaurant capacity (such as a temporary removal of some tables and seating).
  • Limit party size.
  • Make sure tables are at least six feet apart.
  • Rope off or install barriers between tables that can’t be moved (like booths).
  • Encourage cooperation from your guests and have a trained employee monitor the capacity in the reception and dining areas. It helps to have a monitor who has excellent customer service and communication skills. Some customers may not respond well to restrictions.
  • Reserve space for delivery personnel so that they can maintain space and expediently serve those who need to stay home (like our senior citizens).
  • Post advisories that people who are sick or symptomatic are not allowed to enter your restaurant. Encourage those who are sick to order take out instead.
  • Provide and instruct public-facing staff to wear face protection.
  • If possible, install transparent barriers at counters for public-facing staff.
  • Reduce physical contact by encouraging/incentivizing mobile ordering, use of POS tablets, and contactless payment. Ideally, the cashier should be minimally handling credit cards, currency, and machines.
  • Furnish hand sanitizer dispensers for guests (contactless if possible).
  • Design a strategy that prevents guests from congregating. This includes floor markings, encouraging people to wait elsewhere (in cars), opening additional entrances/exits, adjusting traffic flow from bathrooms. The goal is to keep people apart as much as possible.
  • See to it that the staff aren’t working too closely together. Space them six feet apart whenever possible. This means staggered registers and making space between workstations.
  • Limit how many employees occupy the break room at a time.
  • See to it that the staff is aware of important social distancing policies with training and prominent notices.

Preventing the spread now means preventing future lockdowns. When everyone does their part, we can avoid more closures.

How Restaurant Operators Can Instill Customer Confidence

Stepping into a restaurant for the first time in months may feel a bit surreal. The first step of helping the public ease back into a favorite American pastime is to reassure patrons that the establishment is safe. 

Here’s how to do that.

  • Conduct a complete and thorough cleaning (such as SERVPRO of North Irving commercial cleaning services). The confidence a sparkling clean restaurant brings will shine through from the management to the staff and finally to the customers.
  • Be transparent about your cleaning practices. When customers see staff diligently following conscientious cleaning guidelines, they will see first-hand evidence of your attention to cleanliness.
  • Communicate your updated health, safety, and cleaning policies around your establishment and on social media. This lets people know exactly what measures are being taken to prevent the spread of illness.

Easing into this new normal is an adjustment for all involved. With a little empathy and thoughtful communication, you put your customers at ease through the reopening process.

Follow Your State or City’s Guidelines on How to Reopen

Governor Abbott announced that restaurants will be allowed to open at limited capacity starting May 1st. While this is expected to override any local government orders, it may be wise to adhere to what local officials advise. 

Each state (and cities within each state) has a different timeline for when they plan to reopen businesses (such as restaurants). 

Local advisories may not be enforceable per state override, but it still serves as cautionary guidance based on the data specific to your city. Check in regularly with updates from the City of Irving and Dallas County

The National Restaurant Association is also keeping the industry updated with reopening information.

SERVPRO of North Irving Coronavirus Cleaning and Decontamination Services for Restaurants

We have no doubt that you put full trust in your staff to do quality cleaning. However, your staff may not have the use of the best disinfectants in the industry (like our SERVPROXIDE) or have enough PPE to go around.

SERVPRO of North Irving has the professional deep cleaning experience and all the equipment needed (PPE included) for our IICRC trained technicians to comprehensively sanitize your restaurant for reopening.

What we have to offer:

  • 24/7 service for biohazard cleanup emergencies or overnight scheduling that works around your operating hours.
  • SERVPRO is the most recognized cleaning, decontamination, and restoration company in the country. Our disinfectants are trusted by international airports and federal agencies to clean their properties. We have effective disinfecting services for any sized facility and for any kind of situation (such as grocery store cleaning).
  • Professional bioremediation services to clean, disinfect, and sanitize the property while also protecting our MVPs - our technicians. Other cleaning companies may offer lower prices, but they may do this by reducing PPE supplies to their staff.  We practice uncompromising safety and hygiene standards.
  • We apply CDC-recommended & EPA-registered disinfectants on all porous and non-porous surfaces, including walls up to 8 feet. 
  • We hand-wipe all moisture-sensitive surfaces with a disinfectant-wet towelette. 
  • We hand-wipe all high-touch surfaces. 
  • Receive a certification of your property’s cleanup as completed by SERVPRO. 
  • Social media announcement from us announcing your restaurant has been cleaned and is ready to re-open.
  • Refresh services include:
    • Carpet cleaning
    • Upholstery cleaning
    • Air duct cleaning with new a/c filters
    • HEPA air scrubbing

SERVPRO of North Irving is honored to serve the community alongside our revered restaurateurs. We’re here to support the safe and efficient reopen of our cherished eateries. (Learn more about our biohazard cleaning prices!)

Call us today at (972) 986-7677 or complete our super easy contact form anytime!

What To Do If Your Sink Overflows

4/10/2020 (Permalink)

dripping sink What to Do if Your Sink Overflows

There’s no arguing that bathroom overflows are an unwelcome interruption in your day to day life. When a toilet or a sink overflows, it can make a big, wet mess.

Sometimes kids wash their hands or brush their teeth at a sink and forget to turn the water off. When a sink is properly draining, the basin won’t fill up while the faucet runs. But when running water fails to drain, whether it’s due to hair stuck in the drain, or something else blocking the pipes, you may walk in on an unpleasant surprise - water spilling over the sides of your sink. 

Often, you’ll find a sink that shares plumbing with a dishwasher or a washing machine. A gurgle is heard through the sink as the machine drains, but if the pipes are blocked, the wastewater will make its way up through the sink.

Aside from being a rude interruption to any otherwise normal day, sink overflows may cause damage to the subfloor or growth of bacteria and mold. Delayed action could mean further damage that leads to costly repairs. Luckily, there are simple steps you can take now to tackle overflow issues. 

My Sink is Overflowing! What Should I Do?

Once you’ve turned the faucet off, investigation of the blockage begins. A kitchen sink filling up with water is due to the drain overflowing, so we’ll zero in on troubleshooting the drainage set up. Below are some things you can try before you call the plumber.

1. Check the Garbage Disposal

With enough water in the drain, run the garbage disposal. If the water starts to empty out properly again, then the disposal line is now clear and the problem is solved. Issues with the garbage disposal can cause drainage problems for dishwashers, so make sure the garbage disposal is run regularly and stays clear of obstruction.

2. Try Boiling Water and Salt

(Please use caution when handling boiling hot water)

Sometimes stubborn clogs need a little push out of the way. Boiling water works well for this. Start off by pouring half a cup of table salt down the drain. 

 Fill a pot with water and bring to a boil. Pour all of the hot water into the sink. If the clog does not clear out the first time, you may repeat this step once more.

3. Baking Soda and Vinegar

If you’ve done school science experiments, you’ve probably witnessed what happens when baking soda and vinegar interact. It bursts with bubbles and foam. Imagine this expansive reaction in a confined space like a drain and how it would move clogs along and out of the way.

Start off by putting a cup of baking soda into the drain. Then pour a cup of white vinegar down the drain. As you would with the salt treatment, follow up with pouring a pot of hot water down the drain.

Some advise against using chemical drain cleaners because it can cause cumulative damage to the plumbing and it’s not environmentally safe. 

4. Use a Plunger

If the above suggestions were unsuccessful, it’s time to get out the tools. Sometimes a double sink has only one drain that is blocked. In this case, you’d seal the clear drain with a stopper. Next, position the plunger to cover the drain hole. Add enough water to cover the plunger’s bell so it seals well with the drain. Use the plunger with the same repetitive motions you would use with a toilet.

5. Clean the P-trap

The p-trap is a u-shaped point near the drain used to help keep odors out of the room. It is usually u-shaped and can be found near the opening of the drain, directly under the sink.

Hopefully, it won’t come to this, but a blockage in the p-trap may need to be cleared. 

For this fix, you will need a bucket, a wrench to remove the lock joint nuts, and something bendy to send through the curved pipe (like a coat hanger). 

Find the p-trap under the sink. It will be U-shaped like the curve in the letter P. Place a bucket underneath the p-trap. While holding the p-trap pipe, loosen each nut with the wrench. 

Carefully remove the p-trap pipe. Some water may spill out and that is what the bucket is for. 

Use your flexible tool to push out any blockages. If you feel the coathanger pushing against something, but it won’t clear, you can try a plumbing snake. Move the instrument around inside the pipe thoroughly to clear out any remaining debris.

If another faucet is available, try running water through the trap to see if water passes through easily. Once you’ve cleared the piping, put the p-trap back on and tighten the joint nuts securely.

Sometimes vent blockages for the washing machine can get clogged and cause draining issues. Locate the vents for your washing machine or kitchen sink and check the vents for blockage.

If you’ve tried every practical measure and the problem persists, contact a trusted plumber.

Clean Up After a Sink Overflow Disaster

The next task is to clean up the areas affected by the overflowing sink.

A thorough response now saves you from other problems like damage to nearby materials and structure or contamination. The key is to remove as much water and moisture as possible.

Overflow Cleaning Procedure:

  1. Mop up as much water as possible from floors, pantries, and cabinets.
  2. Leave cabinets and doors open so that all dampened areas have a chance to dry out. 
  3. To more thoroughly dry out the area, use cross-ventilating electric fans. 
  4. Thoroughly clean all surfaces with antibacterial cleaner.

If after some time construction materials like wood are still damp or there are signs of mold/mildew growth, remove and replace the affected items.

If the water mixes with sewage, contact us at SERVPRO of North Irving for sewage cleanup.

Sink Overflow Prevention Tips

We can avoid the hassle of a sink overflow by being proactive to keep drain clogs from happening in the first place. Drains are not built to handle everything winds up in the sink, so gating the drain is the best way to avoid these issues

  • Food - Minimal food should end up in the sink. Throw food scraps into the trash and use a sink strainer to catch food particles that end up in the sink. Coffee grounds, pasta, rice, and fibrous foods are common culprits for clogging drains, so keep them out of the sink as best you can. Use a strainer and empty it regularly to keep the sink clean and clear.  
  • Grease - Hot grease looks clear and fluid like water, but when it cools it becomes gummy. Fatty grease and oil will build up along the sides of plumbing and create stubborn clogs.
  • Hair - Loose hair clogs up a vacuum cleaner hose and it will do the same to your drain. Bathroom sinks are especially susceptible to hair clogs because it’s a place for personal grooming. Use a cover that collects the hair but still lets the water through the drain. This way you can swiftly toss the hair collection into the trash instead of having to fish it out of the drain.

Sink strainers can also catch things you don’t want to get into the drain like expensive rings, fallen eye contacts, and small toys. These sink accessories are typically inexpensive and are found in stores everywhere.

Call SERVPRO of North Irving Today

SERVPRO of North Irving is here for life’s emergencies. If a sink overflow gets out of hand, we’re here to perform a complete water repair

We’ll remove all water and moisture to prevent mold and damage from happening. Our goal is to keep a watery mess from ruining your home while promoting a healthy home environment for your family with bacteria and mold prevention.

We’ll thoroughly clean up the mess and advise you on how to prevent future overflows. We’ll answer the call 24/7 at (972) 986-7677 or you can complete our convenient form!

Grocery Store Cleaning Guidelines for Coronavirus

4/1/2020 (Permalink)

Grocery Store Cleaning During COVID-19 Servpro North Irving Grocery Store Cleaning During Coronavirus

Problem germs come in many forms, but viruses are particularly pesky. Viruses are persistent because they rely on other living beings to survive. 

According to the Center for Disease Control, the influenza (a.k.a. the flu) virus makes the rounds all year, but is most likely to spread during fall and winter. The flu survives through person-to-person contact as its lifespan shortens outside of a host’s body. 

Public places full of people (like a grocery store) present plenty of new host opportunities for viruses. More bodies in a high-use space means more chances for contagions to spread. With diligence in consistent cleanings, we can mitigate the spread of viruses in retail spaces.

Importance of Preventing Pathogen Spread in Grocery and Retail Stores

How do viruses spread? According to the CDC, droplets are released into the air when infected people sneeze, cough, or talk. Most often, the virus travels through the air and lands in the mouth and nose of the new host. 

It’s also possible that the viral microbes will land on surfaces to be picked up by the skin. When it’s picked up by the fingers, a person could unwittingly allow the virus inside by touching vulnerable entry points like the nose and mouth.  

The strain of Coronavirus that is responsible for the COVID-19 pandemic advances the same way. The Coronavirus is more contagious than the flu because it can live on surfaces for several days, and we’ve not yet built up an immunity to it.

Due to public health measures like “shelter in place” directives, we’ve seen a growing demand placed on grocery stores facing increased shopping traffic. Under current circumstances in cities across the country, grocery stores remain open as an “essential service,” to serve those who need to stock up on supplies for remaining at home.

More traffic means that high touch areas (surfaces humans frequently touch like bathroom door handles and shopping carts) will accumulate germs and must be kept clean to prevent the spread of contagious viruses.

Because the coronavirus is believed to be more contagious and can live on surfaces for days, it’s important that we keep busy public places (like grocery stores) disinfected. 

Essential Areas to Clean in a Retail or Grocery Store

More shoppers visiting the grocery store means more hands touching things. As mentioned before, areas that are handled most frequently are called “touch areas.” By giving more attention to germ-prone areas, store workers play a significant role in preventing the spread of viruses. 

How do you properly clean sections of a grocery store?

Grocery Store Cleaning Checklist

  • Shopping carts: As carts are used throughout the day, constantly wipe down the touch areas of the cart (especially the handles) with disinfectant cleaner. Treat hand baskets the same way. Nightly power washing serves as a proactive measure to sanitize and prepare the carts for use the next day.
  • Checkout aisles: Cashiers (and with the assistance of baggers) should frequently clean the checkout area. The conveyor belt, rails on each side of the belt, customer counter, and the bagging area should be wiped down at pace with the number of customers passing through. 
  • Important: Keep credit card reading machines clean. Cash and plastic cards are known for harboring germs.
  • Restrooms: Public restrooms in a store probably already receive several cleanings per day, but with a recent emphasis on public health, it’s wise to increase the frequency of cleaning. Customer and employee restrooms should be sanitized throughout the day: floors, doors, stall walls/doors, all handles (including paper towel and soap dispensers), sinks, counters, baby changing sections, etc. Once the store is empty for the day, a more comprehensive cleaning should be done from top to bottom. Sanitize everything.
  • Floors: Floors are high-traffic areas, and grocery store floors get even more foot traffic now that restaurant traffic is prohibited beyond carry-out. For more efficient and thorough floor sanitization, consider using an industrial auto-scrubber.
  • Walk-in freezers and refrigerators: Because freezers and refrigeration units house more prepared food these days, it’s a best practice to keep them clean for food safety. Give extra attention to these areas where products are handled by customers. These areas should be routinely cleaned. At the time that works best for your store schedule, remove the items from the refrigerator or freezer and clean the surfaces with no-touch products. This mitigates contamination.

The above is not a comprehensive list, but it does cover some of the main trouble spots. Be aware of places where hands leave behind germs and coughs/sneezes may leave behind pathogens.

SERVPRO Cleanup Scope and Disinfecting Procedures for Retail Stores

In light of recent events, SERVPRO of North Irving has a focused intent on assisting Dallas area public health efforts. We consult the CDC recommendations to keep our decontamination services and procedures aligned with official policies.

The CDC has emphasized consistent cleaning of “high touch” areas. Below is a list of examples of areas that collect germs with greater frequency.

Cleanup Scope of Work and Planning

These “high-touch” areas must be sanitized regularly:

  • Bathroom fixtures 
  • Counters 
  • Doorknobs 
  • Keyboards 
  • Light switches 
  • Phones 
  • Tabletops 
  • Tables
  • Tablets
  • Toilets 

Germ-prone heavy use areas:

  • Bathrooms
  • Carpets and rugs 
  • Elevator cars 
  • Fitness equipment
  • Kitchen/food areas 
  • Offices 
  • Playground equipment 
  • Retail spaces 
  • Sales counters 
  • Schools/classrooms 
  • Shelving and racks 
  • Stair handrails 
  • Water fountains 

Cleanup Does Not Protect Against Future Contamination

SERVPRO of North Irving is prepared to do our part for public health in the Dallas area by fighting COVID-19 with complete and thorough commercial cleaning services.

Please note that the decontamination process only eliminates the microbes present at the time of the cleaning. If an area is suspected to be contaminated again, the sanitation process must be repeated.

We understand that you probably don’t want a cleanup crew in the store while customers are present. With our 24-hour operations, we work around your store’s needs.

Other Measures Grocery Stores Should Take to Protect Customers and Workers

At SERVPRO of North Irving, public health is a top priority. We’re here to support our Dallas area grocery stores by promoting efficient service and sanitation best practices. 

We’ve seen swift action by retailers to adjust to the current circumstances. For your consideration, below are examples of effective measures currently in use by grocery stores. 

  • Dedicated shopping time for senior citizens: Allow the elderly exclusive access to the store the first hour of the morning when the store has not yet been touched with so many hands. This also helps curb a rush that puts our vulnerable seniors at risk with not enough social distancing.
  • Hand sanitizer dispensers and courtesy wipes: Your cashiers may get slammed with long lines. Make sure they have hand sanitizer to protect themselves and disinfecting products (like wipes) to clean high touch areas and surfaces that could be sneezed on.

Place hand wipe and alcohol rub dispensers at entrances and other key points of the store. It’s recommended to use mounted dispensers to discourage portable containers from wandering away. 

  • Hand washing breaks and cash handling protocol: If possible, rotate your cashiers out of register duty for handwashing breaks. Instruct them to sanitize their hands if they touch something a customer has handed to them like coupons and credit cards, but especially cash.
  • Transparent guards at checkout: For years, sneeze guards have been used to protect buffet food and plexiglass has been used to protect clerks from criminals. Today, we are beginning to see see-through guards installed at registers. This protects your cashiers should someone unknowingly spray pathogens onto them. Store staff are on the front lines and need all the protection they can get. It keeps them working to help the community but also keeps them from getting the virus and then passing it onto others.
  • Distancing markers: For the protection of all, 6 feet is the personal spacing guideline set by the CDC and the WHO. While it’s not practical to place floor markers in free movement areas, it makes sense to place them where people are stationary (where customers line up). These are gentle reminders to make space with others.
  • Staggering of entrance: Too many people in the store at a time makes it a challenge to promote distancing. Allowing only a set number of people at a time to enter helps control crowds.
  • Cart sanitation duty: While courtesy wipes are available, that doesn’t mean customers will use them. Dedicating some staff to wiping down carts between uses is a way to ensure one of the most touched surfaces is getting the proper attention. 

Why Hire SERVPRO of North Irving Over Other Cleaning Companies?

SERVPRO of North Irving has years of experience in thoroughly decontaminating facilities with a variety of biohazard cleanup services. Past and present experiences have us well-prepared for this current public health event.

SERVPRO of North Irving is here to partner with our Dallas area grocery stores to maintain a healthy shopping environment. Should you have reason to believe your store has been exposed to the Coronavirus or you just need a more thorough cleaning than the staff is equipped for, we’ve got you covered. Our team will thoroughly clean the areas and have you back up and running within a day.

SERVPRO of North Irving has been working one-on-one with facility owners to create tactical cleaning plans. We’re here to educate our community on what actions to take if someone infected with COVID-19 has been on the premises of a retail establishment. We’ve created in-depth protocol guides to help businesses prepare for the potential scenarios.  We’ll help businesses save time by sharing our proactive plan resources. 

To schedule a bioremediation cleaning or for assistance with planning, just call us at (972) 986-7677 or complete our convenient contact form

How to Disinfect Laundry After Coronavirus Infection

3/17/2020 (Permalink)

Disinfect laundry with the Esporta Wash System The Esporta Wash System is Used to Disinfect Laundry

Communities across the nation are taking action to prevent the spread of the contagious Coronavirus. As you may already know, this virus can progress into the COVID-19 disease that causes severe respiratory problems.

This disease is mainly spread through airborne droplets released by the sneezing and coughing of an infected person. It’s also believed to live on other surfaces for up to three days.

This means that we may catch the virus if we pick up the microbes with hand contact and then touch vulnerable body entry points such as the mouth, eyes, or the nose.

Can Clothing and Other Textiles Carry Infectious Agents?

Surfaces can harbor contagious microbes, however not much has been studied about Coronavirus living on clothing, linens, and other fabrics. However, if you are caring for someone suspected of or confirmed to have COVID-19, Harvard Medical School's Coronavirus Resource Center suggests handing clothing and linens that have blood, stool, or bodily fluids on them with gloves. Keep them away from your body, and launder them thoroughly.

For this reason, fabrics that a COVID-19 patient has come into contact with should be treated carefully and washed with care.

SERVPRO North Irving Procedures for Cleaning Soft Goods Potentially Impacted With COVID-19 Agents

In the event of damage caused by flood or fire, soft goods need special care to be restored back to its original state. In the case of a flood or other water damage, the soft goods will become contaminated with bacteria. We use the patented Esporta System for recovery in such events for textile restoration and decontamination.

We expect the Esporta System to have the same results with pathogens from viruses as well. Cleaning all linens and clothing (especially in a care facility) can be a big job.

Concerns with patient and careworker safety is why we offer Esporta Wash System services to effectively sanitize soft goods and assist with the workload necessary to prevent the spread of viral pathogens.

Standard washing machines have limited disinfection capabilities and are prone to cross contamination. The Esporta Wash System is designed to remove up to 99% of contaminants while also avoiding cross contamination.

The Esporta Wash System:

This method has been scientifically proven to be more effective in the sterilization of soft goods. This is made possible by taking the front-load washing machine design a step further with a cage design.

It separates items into individual compartments that methodically pass through the detergent-rich water. Hydraulic pressure works with detergents to effectively flush the fibers of contaminants. The computerized process optimizes the wash cycle and facilitates quality assurance.

The Esporta Detergents:

A three stage process means a more thorough cleansing. Here’s how it works.

  • Stage 1: The emulsifying detergent disarms bacteria of its food sheath layer. This allows for deodorization and removal of harmful organic matter.
  • Stage 2: Next, the detergent breaks down inorganic material while also dissolving and removing contaminants.
  • Stage 3: The final stage is sanitization with the use of hydrogen peroxide to kill molds and bacteria.
  • (Fabric softening step optional).

Not only was this process designed to have superior cleaning power, it also uses an eco-friendly and hypoallergenic formula. This means less harm to the planet and no irritants to sensitive skin.

Esporta Wash System Tests:

Esporta technicians take quality seriously. This system has been tested for effectiveness.. A third party laboratory conducted testing on items after washing. It was found that after being processed by the Esporta Wash System, bacteria levels dropped low enough to be considered food grade safe.

ATP monitoring measures the amount of organic material (Adenosine Triphosphate) present in the contaminated object. In one case a raw sewage contaminated comforter measured 6,000 RLUs (Relative Light Units). A post-cleaning reading showed a new result of 10 RLUs (the safety standard for food preparation). A pair of moldy shoes had a reading of 621 RLU and after Esporta processing, this level dropped to an extremely sterile level of 4 RLUs. This proves the decontamination procedures to be highly effective.

Why SERVPRO Is Equipped to Handle Fabric and Textile Cleaning and Disinfection

We caution the public to be skeptical of any claims that a product or service prevents or cures the 2019 Coronavirus. No product has been proven to cure or prevent this particular virus strain.

We also want to inform you that one Esporta cleaning will not prevent future contamination. If another contamination occurs, we would need to sanitize the soft goods over again.

While there is no guarantee that all COVID-19 pathogens can be eliminated, SERVPRO North Irving believes the Esporta Wash System to be safe and effective at ridding soft goods of infectious microbes. This textile cleaning has been completed without damage to the items.

SERVPRO North Irving is also prepared to provide disinfection and biohazard cleanup for buildings and structures.

SERVPRO’s Commitment to Public Health:

  • SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards.
  • SERVPRO is performing all cleanup and bioremediation in accordance with the guidelines provided by the CDC and local authorities.
  • SERVPRO’s proprietary cleaning agent, SERVPROXIDE, is an EPA-certified, hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to Coronavirus (SARS-CoV-2/COVID-19) on hard, non-porous surfaces.

SERVPRO North Irving is continuously checking in for the latest updates and instructions from the Center of Disease Control. We urge our community to stay informed and comply with directives from the CDC.

SERVPRO North Irving is committed to doing our part for public health in the greater Dallas area. We’re here to help sanitize areas affected by the Coronavirus, especially in the remediation of treatment areas for COVID-19 patients.

We are prepared to conduct safe removal, secure transport and decontamination of soft goods 24/7. Please reach out to us with any sanitation concerns or questions you have about our cleaning process. Call us at (972) 986-7677 anytime.

Professional Decontamination Services for Airports

3/16/2020 (Permalink)

Airport Professional Decontamination Services for Airports

Coronavirus has been in the news cycle for weeks as thousands of confirmed cases have emerged in the US. This particular virus leads to the COVID-19 virus (a.k.a. Coronavirus disease 2019) that attacks the respiratory system.

Because this disease originated abroad (in China), there is concern that people traveling from outside the country will bring more of the virus to the States. When assessing someone who has fallen ill, one of the criteria for giving a coronavirus test asks if the person has recently traveled internationally.

With heightened concerns about who may be carrying the disease by plane, the public may be increasingly suspicious of airports. Decontamination of facilities may be necessary as a precaution against spread of the disease.

Passengers, staff, and TSA agents could be exposing each other to pathogens. The virus can live on surfaces for up to three days. So if an investigation ties an airline or airport to a confirmed case of the disease, decontamination will be necessary.

Thorough and professional cleaning of airport surfaces with industrial-grade products (like aircraft cabin cleaners) should be part of an action plan to prevent the spread of this disease that has traveled the world.

Terminal Disinfection Should Be Handled by Professionals

To understand how this newer strain of the virus would impact high-traffic public areas (like an airport) we consider how it is passed around.

The Coronavirus is mainly spread when an affected person coughs or sneezes viral droplets into the air. It’s also presumed that if the microorganisms attach to the hands, the virus can enter the body by a person touching vulnerable points (mouth, nose or eyes). Since we believe the microorganisms are able to survive for up to three days on surfaces, it’s important to take additional sanitation measures.

SERVPRO North Irving is here for the "what-ifs." What if you receive a report of a symptomatic passenger or staff member? What if you review your janitorial operations and you’re not sure if it’s enough to eliminate pathogens?

We’re prepared to assist airports in the greater Dallas area in limiting the spread of disease. Our biohazard cleanup service decontaminates the affected areas and surfaces. If needed, we carry out the safe disposal and carry of infected materials.

Keeping things clean is how airport staff can best be proactive for public health. Be skeptical of any claims that a product or service will prevent or even cure this virus. Such claims are unsubstantiated. No product has been tested and proven to cure nor prevent this strain of the Coronavirus.

Maintaining Your Airport During the Coronavirus Outbreak

SERVPRO North Irving is meticulous and thorough with our cleaning procedures and aims to promote awareness of trouble areas.

The CDC highly recommends consistent cleaning of "high touch" areas. Below is a list of areas that are more likely to collect germs.

Cleanup Scope of Work and Planning

Keep these "high-touch" areas clean:

  • Counters
  • Tabletops
  • Doorknobs
  • Light switches
  • Bathroom fixtures
  • Toilets
  • Phones
  • Keyboards
  • Tablets
  • Tables

Be mindful of heavy use areas:

  • Kitchen/food areas
  • Bathrooms
  • Schools/classrooms
  • Offices
  • Retail spaces
  • Water fountains
  • Shelving and racks
  • Sales counters
  • Carpets and rugs
  • Stair handrails
  • Elevator cars
  • Playground equipment
  • Fitness equipment

Precautionary Measures for Airports and Airlines

Below is a list of recommendations specific to the airline industry.

  • Monitor staff and passengers for symptoms (take the temperature if possible). Look out for those who are coughing, have difficulty breathing or present flu-like symptoms. Keep sick people away from others and follow sickness reporting protocol.
  • A staff member experiencing symptoms should get clearance before continuing or returning to work.
  • Wear personal protective equipment when necessary.
  • Use additional ventilation wherever possible.
  • Reduce contact through social distancing (and minimize public outings during layovers).
  • Wash hands with soap frequently and thoroughly.
  • When hand-washing is unavailable, use hand sanitizing products.
  • Avoid touching faces.

It should be emphasized that airport staff who are in constant contact with people and objects (e.g. TSA agents who process a continuous queue) are more at risk for exposure to pathogens. They should be trained on how to protect themselves and prevent the spread of germs.

Why Choose SERVPRO as Your Airport Cleaning Service

SERVPRO North Irving takes public health seriously. Our professional cleaning services give peace of mind to everyone involved in your airline operations.

If you find out someone has been on a plane or in the airport has come down with the virus, we’re prepared to do the necessary bioremediation and decontamination of all affected areas.

A professional cleaning also reassures the public that you’ve taken proactive steps to ensure that your facilities are safe.

Our Commitment to the Community:

  • SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards.
  • SERVPRO is performing all cleanup and bioremediation in accordance with the guidelines provided by the CDC and local authorities.
  • SERVPRO’s proprietary cleaning agent, SERVPROXIDE, is an EPA-certified, hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to Coronavirus (SARS-CoV-2/COVID-19) on hard, non-porous surfaces.

We at SERVPRO North Irving are actively monitoring the CDC for the latest information and advisories. We are equipped to do well beyond your daily janitorial cleaning routine. We respond with consideration for your specific situation whether it's a preventive measure or discovery that a confirmed COVID-19 case is connected to your airport. We’ll be equipped with any and all resources needed to thoroughly clean, disinfect and sanitize the facility.

One such example of our specialized cleaning methods is our industrial-grade Esporta Wash System. This decontaminates any cloth material and includes the safe transfer of any affected objects.

We are on call 24 hours a day to assist with clean up in the event of an airport emergency. For immediate action, we’re there when you need us. We are diligently following all CDC guidelines and regulations and staying up to date with communications from the FAA the same way airports and airlines are also doing.

SERVPRO North Irving is committed to doing our part to promote public health in high traffic environments. We understand that the Coronavirus situation has made a substantial impact on the airline industry, and we are here to help.

Please don’t hesitate to contact us with any questions or concerns you have about potential public health hazards. If you have any questions about our cleaning services, please reach out. Call us at (972) 986-7677 anytime.

Commercial Storage and Shipping Container Biohazard Cleanup

3/2/2020 (Permalink)

pallets and materials inside of a commercial shipping container in Dallas, Texas SERVPRO of North Irving offers biohazard cleanup services for commercial storage and shipping containers. Call today for a complimentary estimate.

Decontaminating Storage and Shipping Containers

Dallas Fort Worth is a hub for international transactions.  With our proximity to Houston, it’s a common occurrence for DFW to receive international shipping containers filled with just about anything.  With the hazards of travel, it’s common for shipments to arrive with issues that require professional cleaning services, including biohazardous cleanup. 

We’ve seen commercial storage and shipping containers arrive with:

  • Mold growth.  This often happens when something wasn’t packed correctly and humid air was able to enter the container.  The result is mold growth inside the container and on everything packed in it. Our franchise is a licensed Texas Mold Remediation Contractor, and we have experience cleaning after molds of all sizes and types. 
  • Spills.  The spill could be liquid or solid.  If it’s difficult or hazardous to clean, we can help. 
  • Food spoilage.  Sometimes a shipment of food spoils and creates a terribly smelling and biohazardous environment.  We will remove and dispose of the rotted food and sanitize your container to remove all food remnants and smells. 
  • Hazardous materials and biohazardous waste.  We can clean your container and its contents even when the cleanup contains pathogens that are dangerous for a human to contact.  We specialize in biohazard cleaning. We’ve cleaned many types of hazards including infectious disease, bodily fluids and waste, bloodborne pathogens, viruses, and more.

Call for a Complimentary Quote for Cleanup Services

Give us a call for a free decontamination quote.  Let us know the best time for us to stop by and check out your container, and we’ll be there.  Schedule any time by calling (972) 986-7677

Shipping and Storage Container Cleanup Procedure

Your shipping container can either be cleaned on your property, or you may drop off your container in our cleaning facility.  We recommend dropping your container on our property to avoid the possibility of cross-contamination with your other shipments. 

The first step is to clear the shipping container of all the materials inside of it.  The materials have to be cleared so we can have full access to every surface inside of the container.  This gives us the best chance to properly sanitize and decontaminate it.  

If the materials inside of the container are contaminated themselves, we will clean each of them individually.  In situations where the materials are packed on pallets, they will be unpacked, cleaned, and reassembled on a new pallet.  All materials will temporarily be stored in one of our warehouses while the container itself is sanitized. 

With all the materials decontaminated and packed, we’ll decontaminate the shipping container itself.  Once the container has been tested and reads free of microbial contamination, the cleaned pallets and materials packed inside. 

Then, we’ll give you a call and let you know your shipment is ready to be picked up at your convenience.  

Weekday, Weekend, After-Hours, and Overnight Cleaning Available

It may not be possible for you to drop off your shipping container at our cleaning facility.  If this is the case, we’ll ask when the best time for cleanup is. We’re available 24-hours a day, including holidays.  

Many of our clients choose an after-hours time to avoid the cleanup interfering with their regular business operations.  Whatever your situation is, we’re happy to work out the best time for you. 

Testing Microbial Levels -- How We Know It’s Food-Grade Safe

Shipping containers are hard surfaces, which makes it feasible for our technicians to reach a food-grade safe level of sanitization.  After the container is clean, we test its surfaces to verify our results. The best way to do this is by using ATP testing.

ATP stands for adenosine triphosphate, which is found in all living cells.  Everything alive has ATP, and the greater the ATP level, the greater the microbial contamination.  The goal is to receive an ATP score of zero, which marks a perfectly clean, food-grade safe surface. 

The results of our ATP testing will be available to you after cleanup. 

We will use the disinfectant that will be the most effective against your type of contamination.  Our preferred cleaning agent is SERVPROXIDE, a proprietary cleaning agent created by SERVPRO. SERVPROXIDE is EPA registered and effective against bacteria, mold, and also meets CDC requirements for cleaning certain types of viruses and pathogens.  The Safety Data Sheets for all of our chemicals are available and can be shared upon request. 

We Are the Trusted Leader in Biohazardous Cleaning

SERVPRO of North Irving has over 30 years of experience cleaning and restoring properties and belongings.  We are headquartered in Dallas, Texas just minutes from Downtown. Our certified technicians and restoration experts can arrive anywhere in North Texas and surrounding areas quickly to help.  

Give us a call or contact us online for a free estimate to decontaminate your shipping container. 

We’re here to help. 

Property Deep Cleaning with SERVPROXIDE, Our Newest EPA Registered Disinfectant

3/2/2020 (Permalink)

Cartoon scientist in white lab coat holding ServprOXIDE disinfectant bottle SERVPRO of North Irving provides custom disinfection solutions for every property in Dallas Fort Worth. Call (972) 986-7677 for a free quote.

Commercial Property and Home Deep Cleaning with SERVPROXIDE, a Hospital-Grade Disinfectant

SERVPRO has a new, proprietary disinfectant that is ideal for deep cleaning, SERVPROXIDE

As a franchise specializing in biohazard cleanup and disinfectant cleaning services, we have added SERVPROXIDE to our preferred team of disinfectants. 

SERVPROXIDE is an EPA registered disinfectant and sanitizer.  It’s designed to disinfect hard surfaces from mold, viruses, and other harmful bacteria, and it can also sanitize soft surfaces like carpet.  SERVPROXIDE also has the EPA’s lowest toxicity rating and is fragrance-free, which makes it a safe disinfectant for everyday use. 

SERVPROXIDE has received the D2 rating by NSF International, meaning no rinse is required for that surface to be safely handled again.


SERVPROXIDE can be used in many areas.  We prefer using SERVPROXIDE to disinfect surfaces during:

  • Air Duct and HVAC Cleaning.  The disinfectant can either wet a towel, be sprayed, or be misted to clean air ducts and HVAC units. 
  • Restaurants.  When we’re called to disinfect a commercial kitchen, we use a disinfectant that we know will neutralize bacteria on all hard surfaces and floors.  SERVPROXIDE is an effective disinfectant that gives us our gold-standard of a Zero ATP Score in food-grade safe cleaning.
  • Daycares and Schools.  Keeping our children safe requires a clean environment, and this is all the more important during the flu season.  We use SERVPROXIDE to disinfect all surfaces like desks, flooring, walls, doors, carpets, and anything else little hands will touch. 
  • Hospitals and Nursing Homes.  Maintaining a disinfected environment is a necessity in a healthcare setting or where people with a higher risk of sickness live.  Just like in schools and daycares, we use SERVPROXIDE to disinfect every surface touched. 
  • Homes.  We’re often called to help disinfect homes for various reasons including creating a safe space for a vulnerable person coming from the hospital or surgery and people with compromised autoimmune systems or viruses.  We have cleaned homes affected by the flu, C-Diff, accidents involving bloodborne pathogens, and more. 
  • Gyms.  Gyms typically have hundreds of pieces of equipment, and hand-cleaning each one may not be possible.  To sanitize gyms, we charge our misters with SERVPROXIDE to create a wet fog that can clean hard-to-reach places.  Wet fog is created with the use of an Ultra-Low-Volume mister. No rinse is required. 
  • Vehicles, including Ambulances and Buses.  We’ve cleaned privately owned vehicles and those used for public transportation or ride-shares.  All hard surfaces are cleaned with SERVPROXIDE, and soft surfaces (like cloth seats) are also cleaned using the same disinfectant with an upholstery wash tool. 
  • Airplanes.
  • Cruise Ships.
  • Boats.
  • Trains.
  • Carpet Cleaning and Upholstery Cleaning.  SERVPROXIDE can sanitize soft surfaces like carpets, rugs, drapes, and other types of upholstery.  We spray the SERVPROXIDE on the surface and then wet-wash the area with either a professional carpet cleaner or upholstery cleaner. 

What SERVPROXIDE Can Disinfect

SERVPROXIDE is EPA registered and has been tested to successfully disinfect a variety of bacteria including:

  • Gram-Negative Bacteria such as Salmonella, E.coli, Bordetella, and more. 
  • Gram-Positive Bacteria like Staph and Listeria. 

It has also tested to inactivate the following viruses:

  • Hepatitis A, B, and C
  • H1N1
  • Influenza B
  • HIV Type 1
  • Rotavirus
  • Specific strains of Norovirus and Parvovirus
  • And more

Complimentary Quotes Available

Give us a call at (972) 986-7677 or contact us online for a complimentary quote or simply to ask for guidance.  

Let us know what you’re interested in, and we’ll connect you with one of our cleaning experts.  

Custom-Planned Home and Commercial Property Deep Cleaning

We create a custom disinfection plan for every home and business.  We’ll take into consideration what surfaces need to be disinfected or sanitized and how often the cleaning needs to take place to keep the environment clean and safe for inhabitants.  

The highest priority spaces in a property are typically those where a compromised individual resides followed by shared spaces.  Shared spaces include kitchens, bathrooms, break rooms, and living rooms.  

If you’re a business, then you already understand the high-cost of interruption.  We know you need a safe environment for your employees, and we also know we shouldn’t be in the way of your operations.  Tell us when the most convenient cleaning time is for you, and we’ll make it work--including after-hours, overnight, and weekends. 

SERVPROXIDE for Biohazard Cleanup in Dallas Fort Worth

In situations where biohazard cleanup is necessary, our technicians will wear the appropriate personal protective equipment (PPE) to keep themselves safe during cleaning.  These types of situations typically involve:

  • Accidents or traumatic events where bloodborne pathogens are present, including blood, bodily fluids, and feces. 
  • Crime scene cleanup.
  • Aftermath cleanup like unattended death, suicide, and homicide. 
  • Cleanup after a virus-infected individual.

We understand the sensitive nature of these cleanings, and we can accommodate the cleaning to occur at the most convenient time of day.  If necessary, we will clean in unmarked vehicles to avoid drawing unnecessary attention. Our clients’ information is not published or advertised. 

Items that cannot be sanitized will be taken and disposed of lawfully at a medical waste facility. 

We are the Trusted Leader in Biohazard Cleaning for Dallas Fort Worth

SERVPRO of North Irving has been cleaning and restoring properties in North Texas for over 30 years.  We live and work in our hometown of DFW, and we’re always ready to help our neighbors.  We have over three decades of experience, and our team of experts can help you, too.

Give us a call any time.  We’re ready to help.  

Biohazard Cleaning Prices - How Much Does it Cost?

2/24/2020 (Permalink)

Biohazard Cleanup Pricing Biohazard Cleanup

The aftermath of an emergency or crisis can be overwhelming to a point where everyone runs for cover. But when it’s the property you’re responsible for, at some point you must return to the site and look over the damage.

In some special cases, biohazard cleanup service is necessary. So when putting your recovery plan together, biohazard cleaning prices are included in your expenses. Recovery is a big job, but SERVPRO of North Irving is here to help you through the entire process. 

When is Biohazard Cleanup Necessary?

For the safety of everyone involved, the cleanup of a biohazardous site should be handled by trained professionals. In these following scenarios that involve health hazards, professional services should be involved.

Crime Scene Cleanup

Crimes happen so unexpectedly. Whether it’s a space destroyed by vandals or a bloody scene where a murder has happened, being the witness to the scene can be traumatic.

SERVPRO of North Irving has ample experience with crime scene cleanup in Dallas. Property owners rely on us to thoroughly sanitize the area of any human remains or substances left behind by law enforcement personnel.

In extreme situations when a SWAT team deploys teargas, our specialized services will entirely remove the remaining substance.

We know these situations are of a very sensitive nature, so we ensure that any death cleanup procedures are handled respectfully and with dignity. We may take additional measures to protect your privacy such as using unmarked vehicles.

Unattended Death Cleanup

Unfortunately, people will sometimes die with no one knowing about it for days. A body in decay creates biohazards and sometimes blood soaks deep into the floor.

In the event of an unattended death scene, professional cleaning is necessary in order to clean up any and all pathogens left behind.

We at SERVPRO of North Irving understand the sensitive nature of these circumstances (especially with suicide clean up). Taking care of an unattended death occurrence will be handled with compassion and discretion.

Infectious Disease

Public health threats don’t happen every day, but it’s important to be proactive to stop diseases from spreading when they arrive. We’ve dealt with cases of infectious bacteria like MRSA and C Diff. 

Not all cleaning services put themselves in harm’s way, but SERVPRO does. We are committed to doing our part to maintain public health. For example, we have been addressing the thread of the newly discovered Coronavirus.

Because these nasty organisms can be tough to kill, it’s of vital importance to take measures that will effectively sterilize the affected area. We sanitize hard surfaces, restore carpets, treat clothing/textiles and conduct tests to ensure that the threat is completely removed.

Rodent Infestation

Rats do whatever it takes to survive and often this is done at your expense. Along with causing severe structural damage, they also leave a significant amount of biological waste in their wake.

These pests may carry any one of 35 diseases. In severe cases of infestation and for your peace of mind that rodent filth is completely eliminated, SERVPRO of North Irving will thoroughly clean the affected area to make it safe again. It will be as though those pests were never even there.

Sewage Backup

Wastewater inside of a home or commercial property is indeed a nightmare. This situation can reach a point where it’s beyond your control. 

Category 3 contaminated water (a.k.a. “blackwater”) should be regarded as an extremely dangerous health hazard. Even if it’s a minor backup, it’s important to take immediate action because if left untreated, this situation can quickly escalate to category 3.

SERVPRO of North Irving sanitizes all items touched by the water such as clothing and textiles. We use an EPA Registered Biological Contamination Disinfectant (before and after cleaning), restore the carpeting, and perform ATP testing.

How Much Does Biohazard Cleanup Cost?

Doing a proper job of removing threats to your health means using industrial-grade biohazard cleanup supplies. You won’t find them on the shelf at the supermarket.

Biohazard cleanup procedures involve professional staff who have been through extensive training to do a complete and thorough job.  

Depending on what factors are involved, SERVPRO of North Irving biohazard cleanup cost typically ranges between $899-$10,000.


The goal of our highly-skilled staff is to ensure that the site is 100% safe upon job completion. Because of the complicated nature of biohazard scenarios, we may need several people and many manhours to get it done. 

When providing the estimate, we can go over the details of the expected labor requirements. 


Our thorough process includes the use of industry-standard methods that include (but are not limited to) the following:

  • Biohazard waste bags and containers (human blood requires special containers)
  • Esporta Wash System
  • ATP testing supplies
  • EPA contamination disinfectant
  • Carpet cleaning or replacement
  • Protective gear
  • HEPA air scrubbing
  • ULV fogging

Size of Affected Area

An affected site can range in size from a small bedroom used to coalesce from an illness to an entire building flooded with blackwater. So the bigger the area, the more staff, manhours, and supplies are needed to do a complete job. 

When providing an estimate, we can explain how extensive the recovery is expected to be in regard to the square footage.

The Breakdown

In our experience, pretty much every job is different. The costs are determined by the nature of the situation, the extent of the affected area, and the severity of the damage.

Basic biohazard cleanup costs around $899. Full restoral of a site will often include odor removal with multi-filter air scrubbing and fogging. With this added, services start at $1,299. 

In the case of death, costs can range from $1,500 to $10,000. For example, unattended death cleanup costs are more expensive if floor replacement or incineration is needed.

When the unthinkable happens, you may be faced with a big and expensive job, but don’t dismay. If you have insurance, call your provider to find out how much cost the policy will cover. SERVPRO of North Irving is prepared to offer help with our financing option.

Contact SERVPRO in North Irving for a Free Estimate

It’s important that you call us right away, especially if it’s a sewage issue. We’ll assess the entirety of the damage and go over the estimate with you. We’re here to help you through these emergencies, we’ll answer any questions you have, and get your property back to normal as soon as possible.