Recent Water Damage Posts

Home Upgrades to Protect You From the Next Big Storm

8/9/2019 (Permalink)

Home Upgrades to Protect You From the Next Big Storm

You know how the old saying goes: It’s better to be safe than sorry. No matter where you live, there’s a decent chance that harsh weather will affect you at some point. It’s just the nature of, well, nature. 

It’s impossible to predict exactly when a storm is going to hit and how bad it’s going to be. Sure, meteorologists and doppler radars give it a good go; however, Mother Earth doesn’t always enjoy playing by the rules of others.

As water damage inspection specialists, we at SERVPRO of North Irving have dealt with a lot of nature’s handiwork. We’ve found that the best defense against a storm’s destruction is preparation. Below are some easy steps you can take to help ensure your home is ready to “battle” severe weather.

Stabilize Your Roof

It can be argued that in a wind situation, the roof is the most vulnerable part of a home. Obviously, one reason is that it’s generally the first structure to be hit with the elements. But, more importantly, strong winds can affect the air pressure in a way that causes a roof to be lifted from its support. If that wasn’t clear, we’ll say it in another way: Wind can rip your roof right off of your house. 

First and foremost, regular roof maintenance is key. Clean your downspouts and gutter guards. Also, check on your roof at least twice a year. Look for issues like moss, cracks, or damaged/missing shingles. Any problems should be addressed as soon as possible. If you notice evidence of water leaking into your attic (i.e. stains on sub roofing or moisture on attic walls), you should consider a water damage inspection.

When it comes to upgrading a roof for protection, a good strategy is to utilize roof to wall attachments. A simplified way of explaining this is it’s the process of attaching heavy-duty straps or clips from the roof of a house to its structure.

In addition, you may also want to employ a sealed roof deck. Basically, this is a layer of protective material that stays in place underneath your “main” roof. In the unfortunate situation of a roof being blown off of a structure, it helps prevent water and debris from getting into the home and causing undue harm.

Understand Your Insurance Coverage

We’ll admit this isn’t necessarily a home upgrade in the traditional sense. Adding a change, also known as a rider or endorsement, to a home insurance policy probably doesn’t make you feel like you have a newer house. However, it’s worth mentioning that it’s vital in protecting you against devastating renovation costs.

You can’t assume your policy is going to safeguard your home from any type of weather. Homeowners insurance policies vary in the kind of disaster events they cover and it’s up to you to purchase what’s right for your home and location. In general, a homeowners policy does not automatically cover hurricanes, earthquakes, or floods. If you’re not comfortable with reviewing your insurance documents to locate the specific coverage or exclusions, you can simply ask your insurance agent or underwriter about it. 

Also, while we’re on the subject of insurance, it’s recommended you should document your belongings (take pictures and note what each item is, where it is in the home, and any applicable model or serial numbers). When SERVPRO techs perform a fire and water damage inspection, they take photos and measurements of your possessions to assist in the claims process; however, you should still do your own home inventory before dealing with an emergency situation.

Seal Your Doors and Windows

If there’s any part of your home that’s exposed, wind and water are going to do their best to exploit it. Prior to a storm, it’s important to properly fortify your windows and doors. This includes a garage door and any skylights.

It’s not hard to find storm shutters and doors at your local home improvement store. If you’re a DIY-type person, you can make your own shutters with plywood (if it’s at least 3/4 inches thick) or corrugated metal. Also, you can place braces behind your garage door and doors.

Secure Outdoor Items

Yup, one of the best ways to protect what’s inside is to pay special attention to what’s outside. Strong winds can turn objects of any size into dangerous projectiles.

Try to keep all of your bushes and trees trimmed and neat. Clean up any debris so it’s not scattered about. If you have large furniture or equipment in your yard, consider using stakes and anchors. If it’s possible, bring all smaller items inside. This may be your garbage cans, lawn ornaments, plants, or any other object that can’t be securely anchored down.

Prepare An Emergency Kit

We’ve discussed the subject of preparing emergency kits before. While our advice was specifically about hurricane kits, the concept applies to any storm or natural disaster event. 

Here are some of the items you should keep in a basic emergency kit: 

  •     First-aid kit
  •     Garbage bags and ties
  •     At least three days of water (one gallon of water per person, per day) and non-perishable food
  •     Manual can opener
  •     Cell phone batteries and car charger
  •     Hand-crank or battery-operated radio
  •     Extra batteries
  •     Matches
  •     Soap, toilet paper, and wet wipes
  •     Emergency preparedness documents
  •     Whistle

Know That You’re Not Alone

Yes, we know this isn’t an upgrade or preventative measure but it still matters. An emergency situation can leave you feeling confused and defenseless. It can be overwhelming and keep you from taking steps that are immediately necessary. When you have the support of an expert cleanup and restoration company, you get back to your pre-storm life faster.

In the Dallas and Fort Worth area, the company of choice is SERVPRO of North Irving. We have a reputation for providing our customers with impeccable service and a keen sense of understanding. Not only do we provide 24-hour emergency disaster restoration services, but also we work with a customer’s insurance company to help speed up the claims process. Ultimately, we strive to take as much stress off of a storm victim’s shoulders as we can.

To speak with someone about fire and water damage inspection, cleanup, and repair, send us a message or give us a call at (972) 986-7677.

6 Steps to the Water Damage Restoration Process

7/17/2019 (Permalink)

Water is everyone’s best friend — except when it’s not! When you own a property, sometimes water sneaks in uninvited. Unfortunately, if not treated properly, it can wreak havoc in more ways than one.  

Whether it’s because of an appliance malfunction or a full-blown natural disaster, a water emergency can leave you feeling vulnerable. From damage to your belongings to serious issues with mold, there’s a lot to consider. But, trust us, it’s not the end of your world.

You see, we’ve seen our share of water atrocities. For over 30 years, SERVPRO of North Irving has been a go-to source for water damage restoration in Dallas. We know how water “thinks” and we’ve perfected the process for dealing with the problems it causes. If you find yourself in the midst of a water emergency (and you hire the right cleanup and restoration firm), here is what you can expect.

Step 1: Emergency Contact

A water issue can happen at any time. Sadly, it’s not one of those things you can sleep on before you make a decision on what to do. You need to act quickly.

At SERVPRO, we have technicians available 24 hours a day and 7 days a week because a plan needs to be formulated as soon as possible. This may involve carpet restoration, mold damage mitigation, and even reconstruction. When you get in touch with us, we ask the important questions that help us understand the severity of your dilemma. 

Step 2: Inspection and Damage Assessment

Water is a trickster. It’s not always easy to see what it’s doing behind the scenes. Often, it takes a trained eye to see the situation for what it actually is.

When enlisting the help of an experienced firm, there are several actions you should see occur. When we’re asked to perform water damage restoration in Dallas, we work through an efficient inspection and assessment process:

  • Within 2 to 4 hours, technicians armed with the appropriate equipment are dispatched to your home.
  • Technicians inspect the home to pinpoint problem areas, stop the leak source, and identify the level of water contamination (clean, gray, or black).
  • An inspection is conducted to see how extensive the moisture damage is as well as if there are any safety concerns.
  • Photos and measurements are taken for the purpose of insurance claims.
  • Affected items are moved or blocked so rust and stains don’t set in.

Step 3: Water Removal/Water Extraction

Wouldn’t it be lovely if dealing with a flooded home or building was as simple as sucking out the water? Well, it’s not that easy BUT it doesn’t mean it’s incredibly hard. With the help of a professional, you can ensure the water extraction step is done quickly, smoothly, and correctly 

Our SERVPRO techs begin the water removal process immediately. Using moisture detectors, hygrometers, or other detection tools, we’re able to determine the extent of saturation. Infrared cameras may be used to “see” into the walls and ceiling. Additionally, carpet and carpet pads are inspected and removed if it’s necessary (if removed, a sample will be saved for your insurance company for their assessment on replacement). And, depending on the amount of water present, we utilize industrial wet/dry vacuums, submersible pumps, or both.

Step 4: Drying and Dehumidification

In some cases, water may be gone but it’s not forgotten. When water mitigation isn’t done right, it can seem like water is no longer present; however, there might be more lurking in walls and other places. This is when mold and other serious problems start to rear their ugly heads. Don’t let this happen to you! Only after water has been properly removed can the drying process begin.

After a SERVPRO team ensures water is removed, a drying plan is formulated. This includes setting professional equipment:

  • Moisture detectors to find hidden moisture
  •  Air movers to help with evaporation by creating airflow across furniture, carpet, and walls
  • Dehumidifiers and desiccant machines to pump dry air and absorb humidity at the same time
  • Monitoring technology to “keeps an eye on” the moisture levels 

Also, we visit your property on a daily basis to check the atmospheric pressure and make sure we reach our drying goal. 

Step 5: Cleaning and Repair

The next job to be done is cleaning and repairing items such as clothing, textiles, electronics, and furniture and upholstery. With our water removal and drying processes, it’s possible to restore over 90% of your home’s water-damaged belongings.

Our specialists are trained in recognizing what items can and can’t be salvaged. If anything needs to be disposed of, we work with you and your insurance adjuster regarding the optimal removal process. From there, we restore contents using a variety of cleaning techniques (i.e. dry/wet cleaning, sprays, foam cleaning, abrasive cleaning, immersion cleaning). We also identify and remove unpleasant odors utilizing air scrubbers and fogging equipment. And, we decipher and implement the appropriate sanitizing treatments (i.e. antimicrobial, antibacterial, or disinfectant).

Step 6: Restoration

Not to toot our own horn, but this is what sets us apart from other companies. As a full-service firm, we can rebuild what needs to be torn out. Of course, we perform several other restoration services as well:

Emergency Building Services

If your property was damaged by a storm, we provide emergency building services such as tarping a roof or boarding up windows. 

Moving Services

If we can’t move affected items to another part of your property, we can move belongings to our secure storage facility.

Repairs

We attempt to bring your property to the state it was before the damage. This may include hardwood and tile floor repairs, drywall removal and installation, painting, and carpet repair and installation. 

It’s worth noting that from step one, we carefully document everything we do so it can be turned into an insurance company. We make a water damage dilemma as painless as possible.

We’ll leave you now with a word of advice: Don’t accept any less than what is described here.

You deserve to get your home back after a water intrusion!

If you’re ever in need of water damage restoration in Dallas, contact us! We’re IICRC certified and the only SERVPRO in Dallas who is Esporta Certified in textile restoration. Plus, we accept all insurance.

The Do's & Don'ts of Water Damage Restoration

7/11/2019 (Permalink)

No doubt about it — you work hard to turn a home into your own personal oasis. It’s where you go to relax and recharge. It’s where you connect with family and friends. But, let’s face it. Every now and then, there’s no way to stop trouble from finding its way into paradise. 

As a homeowner, there may come a time when you’re faced with a water emergency. From storms and flooding to sewage backups and appliance defects, water-damage culprits are constantly trying to creep into your home to wreak havoc. 

Luckily, it’s not the end of the world if a water nuisance finds its way in!

 While you might not be able to prevent a water emergency from occurring, you can prepare yourself for the aftermath. By remembering some key do’s and don’ts of water damage restoration, you’ll have your sanctuary back in no time!

The DO’S

1. Stop The Water From Flowing

If water is coming from a specific source, shut it off. If it’s a more complicated fix, you might need to hire a professional to stop the flow of water.

2. Cut Off The Supply Of Electricity When Safe To Do So

If any electricity is present where there’s water, turn off the applicable circuit breakers. Also, remove any electrical devices. If it’s not safe for you to do so and there’s the risk of shock, seek professional help. 

3. Remove Excess Water

Mop up any standing water. If the furniture is wet, wipe it down or blot it with a dry towel or cloth. 

4. Open Up Closet Doors and Furniture Drawers

Opening up your doors and drawers allows for airflow and promotes drying. This tip applies to luggage as well. 

5. Remove Items That Cause Staining

There’s a myriad of household items made with dyes or ink. When in contact with water, these can cause stains on carpet and furniture. If you see any of the typical offenders in or near the water-affected area, get them out of there:   

  • Rugs
  • Newspapers, books, and magazines
  • Potted plants
  •  Shoes

(If you end up with pesky stains, don’t get too upset. The right water damage restoration company can help with carpet and upholstery cleaning.)

6. Remove Important Items

Place items of importance such as artwork, photos, computers, documents, and keepsakes in a safe, dry location. If you have any leather and furs, hang them out to dry in a space at room temperature.

7. Prop Up Wet Furniture Cushions and Pillows

It’s exactly what it sounds like. Remove all cushions and pillows from the wet area and prop each up for even drying.

8. Place Aluminum Foil Between Furniture And Flooring

For furniture that can’t be moved, put pieces of aluminum foil between the legs and floor. This helps prevent saturation or the transfer of water from the legs to the furniture. Blocks of wood can also be used. 

9. Lift Draperies Off The Wet Floor

Loop the bottom of your drapes through clothes hangers and place the hangers on the drapery rod.

10. Hire A Water Damage Restoration Specialist

Beyond having the right equipment to deal with cleanup and repair, an expert should also have expertise in how to initially categorize the water. This is extremely important in determining the safety of the scene as well as if items can be salvaged and cleaned.

For example, when a SERVPRO technician arrives, he or she immediately decipher the kind of water category you’re dealing with:

  •  Category 1 (Clean Water) is considered sanitary water (should be cleaned before it gets dirtier).
  • Category 2 (Gray Water) is contaminated and has the potential to make humans and animals sick.
  • Category 3 (Black Water) is significantly contaminated and unsafe (sewage, trash, fertilizer, and other harmful agents).

The DON’TS

1. Don’t Walk In The Wet Area

This may be a bit hard but try your best to not walk in the wet area. You don’t want to track water or contaminants into other parts of the home. 

2. Never Use A Vacuum Cleaner To Remove Water

Using a household or shop vacuum in water increases the risk of electric shock. Or, in the least, you can ruin the electronic components of the vacuum.

3. Don’t Enter A Room With Water And Live Electricity

If electricity is flowing and there’s standing water, stay away from the area. If you’re unable to turn off the electricity, call in a professional. 

4. Don’t Use Appliances Standing In Water

Appliances are another source of electricity. Never use an appliance that’s located on wet carpet or flooring.

5. Never Attempt To Clean Up Biohazards Yourself

It’s unpleasant to talk about, but it happens. Sometimes, the water seeping into your home can carry hazardous pathogens. 

Sewage

If you experience a sewage issue, let the experts in water damage restoration handle the cleanup. It’s not safe to expose yourself to infectious microorganisms that might be present in the water.

Mold

As everyone knows, mold can cause a whole slew of problems from property damage to health ailments. If mold is possibly present, it’s best to call in a mold remediation and restoration expert.

5. Never Place Newspaper On The Floor

Some folks believe newspaper is a good way to protect a floor. Don’t do it! It can cause staining and permanent damage to the floor.   

6. Don’t Try To Lift Installed Carpet

When carpet is tacked down, there’s a certain process involved in lifting it up. If it’s done incorrectly, shrinkage can occur.

When Is It Time To Call In Help?

Water damage can be a difficult situation since issues are sometimes hidden to the human eye. If you want to ensure your home and belongings receive the best care possible to prevent further damage, contact a certified, full-service professional as soon as possible. 

For example, SERVPRO of North Irving is a full-service water damage repair and restoration specialist with over 30 years of experience. We not only handle matters of water inspection, extraction, and drying but also we provide reconstruction services. And, we’re mold remediation and restoration experts. With our accredited technicians, state-of-the-art equipment, and 24-hour emergency availability, we’ve restored more than 300,000 homes.

If you need fire and water damage restoration in the Dallas area, call SERVPRO of North Irving.

Water Damage Restoration after a Serious Flood

5/2/2019 (Permalink)

Water damage restoration after a serious flood - seems impossible? Think again. Effective and total restoration after a flooding event is completely possible, especially with professional help. Depending on the extent of the damage, the restoration efforts will have different specific steps, but the general focus areas remain the same.

We’ll take a much closer look at a few important steps of dealing with water damage. Feel free to jump around:

  • Upholstery and Carpets- What to expect when you have clean, grey, and black-water flooding in your home.
  • Exposed Electrical Wiring - If you’re going to let the experts handle one thing, this should be it - don’t DIY this one.
  • Mold - What to expect from a homeowner’s biggest enemy: mold.

Upholstery and Carpet Water Damage

When water invades your home, upholstery (fabric) and carpets are typically the first victims. If there is even half an inch of water in your house, that’s more than enough to completely submerge your first floor’s carpeting - which is no good.

But, there is a silver lining….

If the flood was caused by a broken pipe, an overflowing bathtub, or another source of clean water, there’s a very good chance your upholstery and carpet can be restored to its original condition. It just needs to be dried and cleaned, depending on the extent of the damage.

On the other hand, if your house (or part of your house) was flooded by water that’s considered “grey water” (sink waste) or “black water,” (sewer water - no fun), things get a lot more tricky and vary depending on the specific incident.

You see, grey water - and especially it’s evil stepsister, black water - are both far more likely than clean water to contain unhealthy microorganisms, dangerous fungi, and bacteria (like E. coli) that can get you very, very sick.

If your carpets, rugs, or low-to-the-ground fabric furniture are submerged in grey or black water, it can be difficult to restore them to their original condition with 100% certainty that all of the dangerous microorganisms (or otherwise) are completely gone.

When you are not absolutely certain about whether the source of your water damage is clean or grey water (because both can appear similar), your safest next step is to speak with a professional.

In order for you to determine the extent to which damage has occurred, you would need to contact a water damage restoration expert to come to your home and check things out. After the remediation has been completed, you’ll also want to have your carpets cleaned to give your floors a fresh new feel. If you’re in Dallas, check out our Professional carpet cleaning services to help you get the job done right.

In summary, an experienced water damage restoration specialist will help you determine what can be saved, sanitized, and reclaimed - as well as what cannot. Having somebody who knows their stuff on your side will help you save money - because you most likely don’t need to replace all of your carpets and upholstery.

Exposed Electrical Wiring - Shockingly Common

Before we talk about electricity, let’s set a few ground rules:

  1. If there is a wire sitting in a standing pool of water (especially if the wire isn’t heavily insulated), do not touch that pool of water. Remember, water conducts electricity, and touching water surrounding an exposed and live (powered) wire can be as dangerous as touching the wire itself.
  2. If wires were submerged in water and the water has now drained or evaporated, the wires should be replaced as soon as you can get an electrician to do the work. Even if everything looks safe, the wires may have been compromised by the flooding.
  3. Not all wiring will necessarily need to be removed. Consult with an electrician and/or a water damage specialist to determine your next steps.

With that out of the way, let’s talk about exposed electrical wiring in a flood and how you should address it.

Bad wiring is not as uncommon as you may think. If your house was built more than 10 years ago - and you were not the first owner of the home, it can’t hurt to have your wiring inspected by an electrician. But that’s beside the core point of this message.

Ground-rule #1 of our electrical ground rules is to avoid pools of water. As a refresher, that’s because live wires in water send the same amount of electricity through the water as they do through the wire, themselves. If your wiring is not properly or completely insulated (wrapped in a non-conductive material like rubber), then the risk of this situation is much greater.

Another concern we have is the potential for wires concealed in your walls to become exposed during a large-scale flood.

Remember, water is a strong force that can move through tiny holes in lots of different materials, giving it the power to turn a small fissure into a large crack. After a flood, there’s a chance you’ll find some exposed wires that were previously hidden from sight. That also means that new exposed pathways (in walls, typically) are created by the flow of water, increasing the potential for electrical wires to come into contact with the floodwater.

Water does not mix well with electricity. Stay safe - save the DIY for later - and call a flood damage cleanup expert.  You’ll need someone who is knowledgeable in both electrical and water issues to help sort out your mess. Most likely, it’s not an expense you were planning to budget for - but an electrical fire will cost you, as you may expect, quite a bit more. And, to add to that, you’ll be able to rest easy knowing that all your electrical wiring is in its proper place, rather than serving as a fire threat.

Detecting and Dealing With Mold

Here’s a word that’s just about as distasteful as it sounds: Mold.

Every homeowner who has experienced flooding should keep mold in mind. Fungi, just like mosquitoes, need stagnant moisture to grow.

And, you know where a house gets stagnant moisture? That’s right… a flood.

And floods, which can penetrate the unreachable, hard to dry places in your home can create the right conditions for this growth.

By the time you are able to detect the musty scent of mold, it may have already grown and spread. In the meantime, your living environment may have become unhealthy and possibly toxic to you and your family. For people with respiratory problems, the growth of mold in the home can be the source of some serious health concerns - the very least of which are allergies.

If you think you smell mold, it’s a good time for a free mold inspection - and depending on the company, it may not even cost you. If any mold is found in your house, then you can have a conversation with the restoration company to talk about next steps.

It is in your best interest to get a water damage restoration expert to check out your home as soon after water damage as possible. And, in the event that you begin to suspect mold is growing in the aftermath of an in-home flood, no matter the extent of the flood, you would be doing yourself a favor by finding the best home mold removal company in your area to come and investigate.

When you get mold remediation, the water damage restoration expert will first determine the source conditions for mold growth and then together you will determine what needs to be done. Typically, that means you only need to remove materials that have been directly and extensively damaged by the mold. Everything else will simply need to be cleaned. Unfortunately, based on the severity of mold damage, some parts of your home may need to be rebuilt, but that is a bridge to cross only if necessary.

Water Damage Restoration from Flooding Is Possible

The emotional shock of an in-home flood is real. The last thing you want is strangers coming through your home and determining that your possessions are too damaged to be fixed. But, with the right restoration company, your experience will be top-of-mind. When you hire professionals who know how to work safely and who can collaborate with your insurance, you can ensure that you get your home back together properly and promptly - without all the headaches.

For that reason, you may have to hire a water mitigation specialist to come and help find every portion of your home that needs help. This is the safest way to determine what you can save in your home.

The specialist will help to identify mold issues when they are still fixable so that you can safeguard your health and living environment. For such an important job, think of hiring the best water damage restoration company in Dallas, Texas.

How To Detect Water Damage Before It’s Too Late

4/29/2019 (Permalink)

There’s no doubt that becoming a homeowner is one of the most rewarding parts of the American Dream. But sometimes, owning and maintaining a home is more difficult than it’s made out to be. Dealing with water damage is more like a nightmare than a dream, especially if the water damage was hidden from plain sight for too long.

Fortunately, all you need to do is take one simple step to catch leaks and water damage before they turn your dream house into an expensive nightmare.

The one step to avoiding significant water damage? Be proactive.

Don’t wait for a leaky pipe to become an out-of-control monster. When you stay proactive about watching for signs of water leakage, you’ll be saving yourself from the headache (and a big chunk of money) that goes along with restoring your home after an uncaught water leak.

What are the most common signs of water damage?

Eager to catch water leaks early? Good for you. Here’s what you should be looking for:

  • Wet Floors - While obvious, we want to make sure you remember that a house is not a waterpark. If there are pools of water on your floor, you should put your swim cap away and call an expert.
  • Stains on Walls & Ceilings - Is the top right corner of your room looking a little too brown to be the same color as the paint you chose? If you are starting to see discolored rings of what looks like watercolor painting gone awry, there’s a chance there’s a leak in your ceiling or in your wall.
  • Cracks in Walls - If you notice mysterious cracks in your walls where there was a flat surface before, that’s a sign you are dealing with a classic case of water damage. And, while moisturizer is often the answer to cracking skin, your wall will thank you for calling a water damage restoration company to do the heavy lifting.
  • Bad Smell - Last time we checked, walls aren’t supposed to smell like that. If your wall smells like a damp towel that’s been left in a humid room for a week, there’s a good chance there’s something growing there, which is definitely not ideal.
  • Soggy Carpet - If anything in your house is “soggy,” that’s probably not a good thing. When you walk on your carpet and it seems damp or humid, that’s a telltale sign you’re dealing with a water leak.  - What’s worse than soggy cereal? Soggy carpet. Hands down. (Recommend Read: “5 Signs That Your Carpet Has Mold”)

Ready to become a master of early leak detection? This is your moment, you world-class homeowner!

Where should you check for water damage?

It’s almost impossible to prevent leaks altogether, but if you check in some of the most common places, you can significantly reduce the severity of any leak that tries to sneak up on you:

Water Leaks in Ceilings and Walls

Your ceilings and walls are a very common place to spot water damage, and all you need to do is uses your eyes. Just look around. Especially during storms or right after a winter freeze hits your area of the world. Remember, you’re looking for three things to detect water leaks on walls:

  • Discoloration - Keep your eyes out for yellow, brown, dark, or any other variation from the original paint color of your walls to spot leaks in your ceilings and walls early.  
  • Texture Change - Sometimes, you can discover less obvious and newer leaks by moving your hand across your walls and feeling for any unnatural bubbles, or another warping in natural texture. And, of course, if your ceiling is peeling, it’s not because of a sunburn - it’s probably a leak.
  • Water dripping down your walls - No explanation necessary.

PRO TIP:

When water gets into your walls, the outer layer of paint will start to bleed down the wall. If you notice anything that you believe may be water damage, run your hand over the spot. A leak will often make that part of the wall soft to the touch.

Water Leaks Underneath Sinks

It’s no surprise that sinks are a common source of water leaks. Whether it’s a plumbing problem or a crack in the bottom of the sink, you’re doing yourself a big favor by checking under your sinks at least a few times every month.

Of course, the biggest sign of sink-related leaks are pools of water rushing out and ruining your nice shoes when you open up the cabinet. If the leak is coming from a pressurized hose, there will likely also be spewing. In most cases, you can remedy the damage by simply taking everything out of the cabinet, laying down towels inside, and calling a restoration company to patch up the leak.

Sometimes, however, under-sink leaks can be small enough that the water doesn’t pool out onto the floor in front of the sink. Instead, the water evaporates at the same rate at which the water is dripping. This can go on for months if you aren’t proactive, causing irreversible damage to the cabinets and anything else under the sink.

Water Leaks In The Attic

What’s worse than a water leak in your walls? -- A water leak in your attic; and here’s why:

When water comes in through your attic, whether it be a result of roofing problems, an old water heater, cracked water supply lines, or any other source, the damage doesn’t stop when the water hits the floor of your attic. - Nope, that water is going to keep on keepin’ on. The water will make its way into your walls, onto the ceiling in the room below, and, eventually, make a new, soggy home in the carpet below that.

Here are a few tips to help you stay ahead of the game when it comes to keeping your attic leak-free (as it should be):

  • Don’t let your water heater run longer than the recommended number of years, especially if your water heater has a large tank. An expired water heater is a 50-gallon hot mess (literally, a hot mess) waiting to happen.
  • Check your water supply lines for cracks or misalignment regularly. If you spot spewing out of pinholes in the pipes or pooling around joints, put the duct tape down and hire a qualified professional to repair or replace the damaged pipes.
  • Run your flashlight along the ceiling of your attic after a big storm to make sure no water is leaking in from outside. You can also identify a source of leakage by turning off the lights and checking for any sunlight coming in through the ceiling.
  • Check the floor of your attic for water rings, just like the ones you’d see if you left a cold glass of water on a wood table for too long.

Hardwood Floors

The feel of your hardwood floors is one of the first giveaways that you have water damage. If a leak has gotten itself into your baseboards, walking will become quite tricky, as the wood will become increasingly warped the longer that the water is present. If you notice that the center of each board in your flooring is sagging relative to the edges, you’ll need to look for professional help as soon as you can. Make sure to also check your floors for any stains, moldy or otherwise, as these are also signs of water damage.

Suggested Read: Worried you have Black Mold? Here’s what to look for.

Be Proactive About Water Damage

Now that we’ve talked about specific examples of water damage, it’s time to make an important point.

If you follow all of the recommendations we’ve made, you’re protecting yourself from the typical sources of slow and hidden leaks. But, it’s important to keep in mind that you will never be 100% protected from leaks. You are only human, and all you can do is your very best to protect your house.

It’s your job as a responsible homeowner to always look for unusual stains in walls, cracks in the sheetrock, warping baseboards, and any number of the other signs of water damage that we’ve already gone over.

Put recurring water damage and leak checkups on your calendar, because, by performing routine checks of your house, you’ll have a much more complete idea of what ‘normal’ looks like. That way, you can easily notice any potential leak events while the damage is still minimal. It’s much easier to replace a single floorboard than an entire wood floor.

Found this article a day too late?

If you’re already dealing with water damage, you are probably starting to understand the challenges that go along with restoration efforts.

If you have noticed any of these water damage signs in your home, here is what you should do:

  1. Identify the leak using the advice from this article.
  2. Move your possessions away from the leak to avoid further damage.
  3. Use towels to soak up excess water and, if necessary, place a bucket or a trashcan under the source of the leak to catch any actively leaking water.
  4. Call SERVPRO North Irving at 972-986-7677 and work with an expert to identify the steps you need to take to restore the affected area.

When you call a company that specializes in water restoration, you are setting yourself up to recover from the leak with as little stress as possible. These professionals can bring specialized devices like moisture meters to sense dampness levels in essentially any surface in your home: wood, stone, you name it. These sensors will help identify any further damage that may or may not be visible to the eye.

Once the damage has been identified by a water damage restoration professional, he or she will help you navigate the process of bringing the damaged surfaces and furniture back to life.

If you’re in Dallas and are looking for a water damage restoration company in the area, contact SERVPRO North Irving at 972-986-7677, day or night, and we’ll be here to guide you through the restoration process. We are here to help your house go back to being your dream home.

Tips On How To Prepare For Severe Weather Conditions

3/21/2019 (Permalink)

No matter where you live or work, you can be affected by severe weather. From snowstorms and floods to tornadoes and hurricanes, it's always wise to keep a keen eye on Mother Nature.

Frankly, just a little preparation can go a very long way when it comes to keeping your family and loved ones safe. Read on to learn how to prepare for severe weather conditions across several different climates.

Tips On How To Prepare For Severe Weather Conditions

Get Alerts For Severe Weather Events

Severe weather conditions can present themselves at any time. That’s why having the right information on hand is the first step you should take to stay prepared. For example, the Texas Department of Public Safety often posts weather alerts on its website. Local TV and radio stations also present forecasts every day, often multiple times throughout the day. Plus, with social media as prevalent as it is nowadays, there are many accounts that you can follow to stay updated wherever you are.

If you want to be extra informed about severe weather conditions, head to a sports & recreation store and purchase an NOAA weather radio. NOAA broadcasts are free and sent into the airwaves 24/7 by the US Government. Any time you hear the term “Severe Thunderstorm Watch,” “Warning,” or “Flash Flood Watch/Warning,” these decisions are being made by NOAA, and you’ll find out about them at the same time the news station does.

Prepare Your Home For Severe Weather

You can drastically reduce the damage caused by severe weather (floods, severe thunderstorms, and tornadoes) by staying prepared at home. For example, you could start by trimming any trees with weak branches around your home. By doing this, you are reducing the likelihood that branches will fall on your house during a storm, consequently damaging the roof (a costly problem to have). Below are some other measures you can take to prepare your home for severe weather:

  • Cover your windows with an extra layer of plywood if you suspect strong winds and/or hurricane-like weather
  • Prepare for a power outage by having plenty of candles and flashlights. Often, storms damage power supply lines for long periods. If you live in a particularly storm-prone area, research residential power generators to keep you warm and comfortable while power access is being restored.
  • Inspect your roof (or contact a professional to inspect your roof) to ensure that it is properly installed and in good condition - this is a smart measure to take both before and after severe weather season and individual weather events.

Have An Emergency Plan In Place For Severe Weather

An important step towards being ready for severe weather season is having a plan that includes an emergency meeting place for you and your family. An emergency meeting place can be in a storm cellar or on the lowest floor of your building, as long as there are no windows around. You should also store an emergency supply of food and water -- at least enough to last a few days. You can shop around for canned food, protein bars, non-perishable milk, and dried fruit.

Finally, be sure that you have a heavily outfitted first aid kit that has instructions on how to perform basic first aid procedures.

A common theme here is that you want to be able to take care of your family and friends in case any of them are injured during a severe storm, and having a well-equipped first aid kit is one of your best ways of accomplishing this.

In the spirit of the Boy Scouts, don’t wait until NOAA (mentioned above) issues an emergency alert to set up your plan. Be prepared! Start early to ensure that you have everything you need in time.

How Do I Prepare for Floods?

  1. Clear debris from your drains
  2. Repair damaged gutters
  3. Place sandbags or other barriers around your property

Heavy floods and storms have been known to cause significant water damage. Don’t worry, though. There are some simple tactics you can employ to get ready for a downpour. Start by clearing debris from your drains to prevent any blockages -- you want them working at their best! Repair any damaged gutters, too, as this will ensure that water drains away easily. And when the preparation isn’t enough for Mother Nature, as it occasionally is not, be sure to have a flood damage cleanup company on speed dial.

Caught up in severe weather? Here’s what you should do.

Even after adequate preparation, it is still possible to find yourself in the middle of an emergency weather situation. Read on to learn more about staying safe during these conditions.

Seek Shelter as Soon as You Can

Seek shelter in an interior room or on the lowest floor of your home. If you are in a mobile home or a car, take shelter in the nearest building. When inside, close any exterior doors and stay clear of the windows and outside walls. Be sure to not leave the shelter until conditions have returned to normal. Stay informed by purchasing an NOAA weather radio at your nearest sports and recreation store.

Avoid Walking and Driving Through Moving Water

If by any chance a storm catches you outside, avoid walking through flowing water as you risk drowning. Remember that six inches of fast-moving water can knock you off your feet. And, when it comes to driving, you especially want to avoid rushing water.

Remember the slogan: “turn around, don’t drown!”

Stay on High Alert

Always be on the lookout for alerts from weather departments and the authorities. For example, the authorities may send out an alert advising people to leave their homes to head for a safer location if coastal flooding or a similar event is expected. Always act as advised to avoid injuries and potential life-threatening danger.

Call For Water Damage Help As Soon As You Can

If, for example, during a flood, the water levels in and around your home start rising, call for help immediately.  Also, if you are able, be sure to check on your neighbors and those who may need special assistance to ensure that they are safe.

You can never be too ready for a severe weather event. Always stay prepared, pay attention to weather forecasts, refresh your emergency plan and talk to your friends and family about the safety measures they should take. Finally, after the conditions have improved, check for any damage on your home and have it handled by a professional. If you suspect water damage, call in a water damage restoration company to inspect your home and advise you further to avoid further damage and mold growth.

Dallas Flooding Leads to Black Mold Removal

1/9/2019 (Permalink)

SERVPRO North Irving specializes in water damage restoration in Dallas Fort Worth. We've restored thousands of homes and businesses since 1986.

Water Mitigation and Mold Remediation in Dallas

What was already a difficult situation for the Johnson family became more of a headache when they found out their flooded home had mold growing underneath their flooring.  The mold was discovered during water damage cleanup when a severe storm flooded their backyard and the water flooded their kitchen and living room. What was supposed to a typical flood repair in Dallas ended up also becoming black mold remediation.

Months before the storm, the Johnsons had what they thought was a small leak behind their refrigerator.  They called a plumber who fixed the leak, and the family mopped up the water themselves. They thought that would be the end of their small water damage, but it was only after their floor was ruined after the storm and the boards were pulled up that they realized their previous water damage was actually the cause for mold growth underneath their wood floors.

Dallas Storm Damage

When a severe storm in Dallas dumped inches of rain in a matter of a few hours, the Johnson’s yard began to flood.  The family attempted to keep the water out by putting all of their towels underneath their sliding door to their backyard.  Yet, the water still rose above their door’s threshold when their drainage system became clogged from storm debris.

When our technicians arrived at the Johnson's house, the first thing we did was remove the storm damage debris from their yard in an effort to help the yard drainage begin to work.  This helped alleviate some of the problem, but there was still water inside the house that needed to be extracted immediately.

Contaminated Water

Water from floods that rises from the ground up is considered to be contaminated.  We consider this water to be Category 3 which means it has the potential to be hazardous to a person’s health.  The reason flood waters are considered contaminated is because they have touched the ground where many pesticides and other unknown factors have mixed with it.

When our technicians are cleaning Category 3 water, they take into consideration the safety of all occupants.  We spray sanitizer before and after water removal to make sure that everyone is safe during the water removal process.

Learn more about water categories by reading our article Classification of Water and Water Category.

Demolition

Because storm damage water is contaminated, properties that experience flooding need demolition.  This is why many homes that needed flood cleanup in Texas after Hurricane Harvey had a portion of their drywall cut and removed.  For the Johnsons, this was also the case. The drywall the water had touched was permanently ruined and had to be removed. Unfortunately, this was also true for their flooring in their kitchen and living room.

It was when the kitchen and living room flooring was being removed that we found mold growth underneath the boards.  Because the family had called us immediately when the water came in from the storm, we knew that not enough time had passed for mold to begin growing from the storm’s water damage.  Instead, what we found was mold from their previous water damage which we traced back to their refrigerator leak months ago that was not properly remediated.

It was at this point that what was already a difficult situation for the Johnson family became more of a nightmare as we needed to now include mold remediation as part of their cleanup project.

Mold Inspection

Upon discovering mold, our licensed mold contractor visited the Johnson’s property.  The mold that was present in the house was on the kitchen floor and the adjoining living room floor. We came up with a mold remediation plan and got to work immediately.

Black Mold Removal in Dallas Fort Worth

In order to prevent the mold from going airborne and traveling to other portions of the Johnson’s family house, our technicians installed mold containment.  Mold containment is when we isolate the mole infested areas in the home with a floor-to-ceiling covering. We also installed HEPA vacuums two remove airborne particles.  For the Johnson family, this meant that mold containment was set up both in their kitchen and their living room.

With the containment set up and the HEPA vacuums running, our mold remediation technicians removed the Johnson’s flooring and began removing the black mold in their home.

It’s not uncommon to find black mold in Dallas Fort Worth, especially after water damage restoration.  The natural environment found in our area of the world is conducive to this type of mold. While many articles have been written about mold symptoms related to the toxicity of black mold such as Stachybotrys Chartarum, there are actually thousands of different types of molds, many of which also have a black color.  To learn more about mold symptoms, please read Mold Allergy Symptoms by the Mayo Clinic. 

Structural Drying

Because of the Johnson’s flood, we had to make sure that their property was properly dried.  Correct structural drying helps prevent damage to walls and flooring, and it also helps prevent future mold.  Our team set-up dehumidification equipment and created a drying plan. The Johnson’s property was monitored every day to make sure that our drying plan was proceeding and working to plan.

Homeowner’s Insurance and Water Damage Repair in Dallas

Every insurance policy is different, and only your insurance company can tell you what your policy covers in the event of water damage to your home.  If your insurance company considers your water damage to be caused by a flood, they may not cover your claim. For this reason, it is important to consider flood insurance for your property, especially if you live in a flood zone.

Fortunately, the Johnson family had considered flood insurance before and purchased a policy that covered the cost of their storm caused water damage remediation.  Their regular homeowner's insurance covered other costs of their mold remediation.

Flood Insurance

If you're unsure if you're living in a flood zone please check out FEMA's website here.  Even though we do not live in a coastal region, there are still many flood zones in Dallas.  If you are interested in purchasing flood insurance, contact an insurance agent that can sell you a policy. 

To learn more about flood insurance, read FEMA's article The National Flood Insurance Program.

Reconstruction

Many water damage companies are only able to help you extract the water and dry your structure.  But when demolition needs to happen and your drywall has been cut away and your floor removed, the next step to actually getting your property back the way it was before the damage is to rebuild what was torn out.

We are one of the few full-service Texas disaster restoration companies that can handle your Dallas restoration claim from beginning to end.  

For the Johnson family, this meant that after we were done with their mold remediation and their water damage, our reconstruction team was able to get their homeowners insurance to approve the replacement of the drywall, fresh paint, new floorboards, and a new floor for their kitchen and living room.

In a matter of just a few weeks, the Johnson family’s living room and kitchen were put back together, and their disaster was “Like it never even happened.”

How to Prevent Mold Growth in Home after Water Damage

Whenever you have water damage, no matter how small it is, it’s a necessity to get your property dried.  Mold grows and dark, moist environments and will continue to grow unless it is removed completely. Even a few mold spores can end up causing property damage if it's allowed to fester.  There are many companies that offer mold clean up in Dallas. Make sure they are licensed by the State of Texas, and choose one that also offers reconstruction services in case they need to demolition any part of your home.

If you've taken care of what was a small water damage and you are wondering if you have properly dried your home, give us a call.  We will be able to inspect your property and check for any wet spots that may have been missed.

To learn more about preventing mold after water damage, read our article

Leader in Mold Cleanup and Water Damage Restoration in Dallas

SERVPRO of North Irving is a trusted leader in Texas disaster restoration.  We are an expert mold removal company in Dallas, TX, and we have helped restore thousands of homes and businesses in our hometown for over 30 years.  We know how to properly clean and restore all properties, and we have performed residential and commercial restoration in Dallas, Fort Worth, Lewisville, Garland, McKinney, Waxahachie, and Plano, TX.  Our SERVPRO in Dallas franchise also has a Texas Mold Remediation Contractor License. We offer free mold inspections in Dallas and all North Texas. Besides residential services, we also offer commercial mold remediation.  You can trust us to handle all your residential and commercial restoration and cleaning service needs.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

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We are locally owned and operated.  Learn more about us.

“Like it never even happened.” only happens here.

Process for Water Removal in Dallas

12/20/2018 (Permalink)

SERVPRO of North Irving is the leading restoration company for water damage in Dallas. We have restored thousands of properties since 1986.

Do you have water damage in Dallas?

You may be wondering what is about to happen, how long the remediation process is going to take, and, if you’re filing an insurance claim, how to navigate this claim with your insurance adjuster.  

While every property is different and requires its own plan of action, our office follows a general guideline for every water damage.  This process has been refined for decades and is scientifically proven and accepted by the restoration industry.

Our franchise has successfully restored thousands of homes and businesses in Dallas Fort Worth since we began operations over 30 years ago.

When you call our franchise for water damage, this is what you can expect:

24 Hour Emergency Service

Our franchise is available for 24 hour emergency service.  When you call, our on-call manager will ask you a few questions that’ll help our crew prepare for dispatch.  We’ll ask for:

  • The size of your property
  • The number of rooms and affected
  • The type of flooring in each room
  • The source of the water damage
  • Ask if you are filing an insurance claim

Cutting off the Source of the Water

It’s important to cut off the source of the water damage as fast as possible.  Leaking pipes can be stopped by shutting off the water to that area of your home or by cutting off the water completely from the street.  If you need assistance, please call a plumber.

If the source of water damage is from a leaking roof or ceiling, please let our on-call manager know so our technicians can be prepared to install temporary tarping.

If your water damage is the result of Dallas flooding or storm damage, please be aware that some insurance companies may consider this a flood claim.  For more information about flood insurance, please see FEMA’s article on flood insurance.

Home Inspection

When we arrive, we’ll ask to inspect your property.  We will start at the source of the water damage and work our way outwards.  We may ask to go into rooms where the floor may appear dry. The reason for this is that we need to test the walls or ceiling to ensure no water is hiding in them.  The goal is to find all the affected areas and prepare a remediation plan.

Insurance Documentation

We’ll start documenting the water damage by taking measurements, photographs, and taking a digital sketch of the affected areas of your room.  All documentation is uploaded to a secure, proprietary program owned by SERVPRO. This documentation may be shared with your insurance adjuster if you are filing a homeowners insurance claim.

Our crew members will also ask you to sign documents authorizing us to start work at your home.  

Disinfecting

If the water isn’t clean, we will disinfect the affected areas like the flooring and portions of the wall.  Our disinfectant is EPA registered and OSHA compliant. It is used for the safety of all occupants in the building and our water damage technicians.  It is sprayed and allowed to dwell for an appropriate time to be effective.

Water Removal

We will remove all standing water from the home.  Water is removed using either portable extractors or a truck mount extractor that is attached to our service vehicle.  Our technicians will move furniture as necessary to reach all the water. If necessary, they will also remove or detach the carpet and floorboards.

Carpet Removal / Drying Setup

If a room with carpet has been affected, our technicians will either remove the carpet or detach it.  Our decision will be based on water classification.  

If the water is clean, we will most likely only need to temporarily detach the carpet in order to set drying equipment underneath it.  If the water is gray or black (contaminated), then the carpet is not salvageable and will have to be removed.

Our technicians will keep a sample of your carpet and take it back to our office where it will be tested for the color and textile type.  We will prepare a report of your carpet’s type and send it to your insurance adjuster so it can be replaced with one of like quality and color.

At this time, our technicians may also have to remove baseboards and possibly drill small holes on the base of your drywall.  The air holes will allow our equipment to dehumidify and spread warm, dry air and dry your property properly. Many times, the baseboards are salvageable and can be reattached to the walls after the drying process is complete.   

Equipment Setup

We will set up the professional drying equipment around your home.  Our most common equipment is the use of air movers and dehumidifiers.  For larger properties, a desiccant is used. For a property with specialty floors or unique circumstances, other drying equipment may be used.  

Our equipment will remove the humidity from the property and introduce warm, dry air into each affected room.  

Please keep the following in mind:

  • Our equipment will make noise.  We understand the noise may not be ideal.  All equipment we place is necessary to achieve a dry state at the speed we need in order to reduce the risk of mold growth.  As we get closer to our drying goals, our technicians will remove the equipment.
  • Do not move the equipment.  All pieces are strategically placed.
  • Do not shut off the equipment.  Our machines are meant to be run throughout the day and night in order to achieve the results we need.  Turning off the equipment will cause a delay in the drying process.
  • Some equipment may appear to turn off at times.  This is normal. The equipment is defrosting and will turn back on when it can continue the dehumidification process.
  • Do you think a piece of equipment is malfunctioning?  Give us a call.

Drying Monitoring

We will schedule a time to visit your property each day to monitor our equipment and record atmospheric readings.  We use our data to validate our drying process. This data is also sent to your insurance adjuster.

How long the drying process takes depends on a variety of factors.  Even the temperature outside can affect the speed of drying! Structures are typically dry in less than a week.

You don’t have to be home for our technicians to complete their daily drying monitoring.  Just let us know you can’t be home, and we will install a temporary lock box to let ourselves in and out of your property.  

Filing an Insurance Claim

We’ll do the majority of the heavy lifting to make sure your insurance claim is processed.  When you experience water damage, give your insurance provider a call and receive a claim number.  Tell them you have chosen SERVPRO of North Irving as your restoration provider. By law, your insurance provider must honor your choice of restoration company, regardless of what they or an adjuster suggest.

Then, give us your claim number and our office will contact your insurance provider to begin the claims process.  Throughout the project, the documentation our technicians obtain will be forwarded to your adjuster. By the end, our invoice will be sent to your adjuster, and we will work with them to collect payment.  

To learn more about insurance claims, please read our Insurance Claims FAQ article.

Our office works with all insurance companies.

Insurance Payout

Every job and every insurance policy is different, so we cannot say what your water damage will cost without visiting your property and visually inspecting the damage.

If you are filing an insurance claim, you will be responsible for your insurance deductible.  This is the amount of money a homeowner owes before your insurance covers the rest of the invoice.  Please ask your insurance provider what your deductible amount is.  Your deductible can be paid directly to our office using a major credit card, wire transfer, or check.

What if your insurance won’t cover all or part of your claim?  We will let you know what your adjuster has agreed to pay for. If there is work you need completed that isn’t covered, our office will work with you.

Do you have more questions about the insurance process?  Check out our article About Insurance Claims FAQ.  

Water Damage Repair in Dallas

If your carpet had to be removed or any other portion of your home that needed demolition, our franchise can also rebuild anything that was affected.  Don’t worry about hiring another business or a series of small contractors to put your property back together! Just let our office know you’d like to use our reconstruction services.  We will send our reconstruction manager to inspect your property and add the rebuild portion of your claim to the documentation we are already sending your insurance adjuster.  

Many families and businesses trust us to be their one and only disaster restoration company.  We can handle your restoration from start to end. Working with just one business saves you time and stress.  We are one of the few businesses in DFW prepared to handle every aspect of the claim, and we are ready to help you, too.

Do you have other questions?  We’re here for you! Contact us.

Trusted Leader in Water Mitigation in Dallas, TX

SERVPRO of North Irving is locally owned and operated leader in the restoration industry.  We have the expertise to handle any size fire and smoke damage restoration in Dallas, Texas.  We have performed residential and commercial restoration work in Dallas, Fort Worth, Arlington, Garland, Grapevine, Corsicana, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year.  We are faster to any size disaster! Reach us 24/7 at (972) 986-7677.

Follow us:

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We are a family owned and operated business.  Learn more about us.

“Like it never even happened.” only happens here.

Water Damage Restoration Process Terms

5/8/2018 (Permalink)

SERVPRO of North Irving is a water damage restoration company in Dallas Texas. We are a trusted leader in the restoration industry.

Water Damage Restoration Process Terms

Feeling overwhelmed during a water damage is understandable.  While dealing with the shock of finding your home or commercial building flooded, you’re also wondering what’s about to happen to your property.

Water Damage Quick Tips

First things first -- you need to stop the leak.  You can either shut off the water source yourself or call a plumber for emergency services.

Next, call a water damage restoration company.  It’s important to water removal services be performed ASAP to keep the water from damaging your property and everything inside of it.  

Finally, call your insurance company.  Let them know SERVPRO of North Irving is handling the water damage mitigation for your property.  Give your insurance claim number to our office, and we’ll start processing your claim with your insurance adjuster.

Rest assured that should you ever need our water damage restoration services, we are available for 24 hour emergency dispatch.   Our team of experienced technicians will arrive and explain the restoration process to you.

While we explain the water damage cleanup process, you will likely hear many of these industry terms.

Water Damage Cleanup Terms

PPE

This stands for Personal Protective Equipment.  The category of water that has affected your property will influence the type of PPE our water mitigation technicians will need to wear to stay safe during cleanup.  You may see them put on medical grade gloves, safety glasses, Tyvek suits, and even full face masks.

Category 1 Water

(Clean): The water is clean and sanitary.  It does not pose a substantial risk. Cat 1 water may turn into a Cat 2 or 3 water damage if it's not cleaned soon, typically within 3 days.

Category 2 Water

(Gray): This water carries waste products and is not clean, but it also does not contain human waste.  If carpet is affected, we’ll have to at least remove and dispose of the pad. The carpet itself may be saved.  Cat 2 water may turn into a Cat 3 water damage if it's not cleaned soon.

Category 3 Water

(Black): This water poses a significant health risk.  Both the carpet and pad must be disposed of. External flooding and sewage backups are both Cat 3 and contain gross contamination and present a danger of spreading bacteria and disease.

Permeance

This is the measure of water vapor flow through a material.  It is basically a measure of how much water can pass through an item.  An example of a type of paint with high permeance is flat paint. Semi-gloss and glossy paints have more of a moisture barrier, so water can’t pass through them as easily.  However, once the water does pass through (water will get through anything with enough time), it’s a lot harder to get the water extracted.

Moisture Barriers

These are objects that prevent water vapor flow and thus hinder the drying process.  A great example of moisture barriers are baseboards.

Extraction

This means getting the water out.  After an initial walkthrough and taking care of safety concerns, our water mitigation technicians will begin to extract all the standing water from your home or business.

Baseboards

Baseboards will likely be affected by the water damage since they are closest to the floor.  In order to dry cavities inside the walls, our technicians typically remove baseboards and drill small holes on the drywall behind it.  

Chemicals

You will see our technicians use various proprietary chemicals to clean and remediate your home or business.  For information about any chemical in use, please ask us. We’ll be happy to the chemical’s Safety Data Sheet (SDS).

Biocide

This is a chemical agent that kills living organisms.  We use a biocide to sanitize affected Cat 2 and 3 areas.

Air Movers

An air mover is a piece of equipment that will help dry your structure.  The number of air movers used will depend on the size of the affected property.

Dehumidifier

A dehumidifier is another piece of equipment that will remove moisture from the air and help the drying structure.  The number of dehumidifiers used will depend on the size of the affected property.

Salvageable

This is what we can save from your structure.  Usually, almost everything is salvageable in a Cat 1 water damage.  

Unsalvageable

These are items that we cannot save.  In Cat 2 or 3 water damages, the carpet will likely not be able to be saved.  All unsalvageable objects will be documented and reported to your insurance agency.

Furniture Pads or Blocks

You may see our technicians lifting your furniture and putting a small pad or block between it and the affected floor.  We are doing this to prevent stains onto the floor.

Hardwood Floor Cupping

This is an indication that the moisture content on the bottom of the wood is higher than the top of the wood.  The wood literally looks like it has formed the shape of a cup. If our technicians see this, they will prioritize extracting water from this area to help save the flooring.

Deodorizing

If there is a smell left after all unsalvageable items have been removed, then our technicians will use various techniques to deodorize your property.  They may use a fogging technique or temporarily install an air scrubber with HEPA filtration.

Monitoring

This is a crucial, day-to-day step that we must do to monitor your home or commercial property.  Our technicians will visit your property every day to monitor the drying levels of affected areas and remove, add, or change equipment.

Reconstruction

If any part of your property’s structure (anything that is attached to the building itself) is permanently damaged, our technicians will remove it.  After the area is dry, our reconstruction team will work with you and your insurance company to rebuild it.

Check out our before and after gallery of some previous water damage work we've performed.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We are also a Texas Mold Remediation Contractor for Texas and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

How to Prevent Water from Damaging Your Foundation

3/27/2018 (Permalink)

Preventing a water damage from affecting your foundation will save your home from expensive repairs later.

How to Prevent Water from Damaging Your Foundation

The foundation of your home is an important structural element.  Without a good foundation, your home will be in big trouble.  The house could shift dramatically, causing damage to the building. Thus, proper maintenance of your home’s foundation is essential.

Water damage is the number one culprit that weakens your home’s foundation. It can damage your home’s foundation in a variety of ways such as:

  • Pooling – Water pooling on the surface around the perimeter of the house eventually degrades concrete and mortar foundations.  Causes of pooling include:
    • Downspouts that are too short, which allow discharged water to flow back toward the house.
    • Overflowing rain gutters that allow cascading water to the ground.
    • Poor landscaping that may cause water to stagnate.
  • Groundwater – This is where hydrostatic pressure pushes against the underside of the foundation. This causes water to infiltrate the basement through cracks and joints.
  • External pressure – This occurs when loosely packed soil adjacent to the foundation absorbs a large volume of water.

Repairing foundation damage can be expensive. Most homeowners will pay around $5,000 to repair foundation issues or more if the repairs are serious (Source: Granite Foundation Repair).

With that in mind, here’s how to prevent water from damaging your foundation. 

1. Utilize berms or swales.

If properly built, berms can greatly reduce storm runoff.  Berms are raised areas of ground that encourage water to drain downward, away from your home.

Swales are drainage ditches. They help prevent the foundation from becoming wet.  Like ditches, swales collect stormwater from roads, driveways, parking lots and other hard surfaces.

2. Install a French drain.

French drains provide an easy channel for water to flow through.  The drain includes a perforated or slotted pipe that helps direct groundwater or surface water away from a certain area, such as your home’s foundation.

Before installing a French drain, there are many factors you should take into account. For example, the drain flow, drain pipe length, drain aggregate, and the drain depth.

To site a French drain, look for areas where water pools for long periods of time. For example, areas like a basement, on the outdoor patio, and in the backyard.

3. Make sure the flower beds around your foundation have borders with openings.

If you don’t do this, water may pool around your home’s foundation.  On the other hand, if your flowerbeds have borders with openings, water can run out of the beds and down into the yard.

For the bushes and hedges near your foundation, allow for sufficient air flow between them.  This way, you’ll prevent the soil from retaining moisture and enable water to evaporate more quickly.

4. Install gutters with downspout extensions.

Rain gutters are designed to pull water away from your foundation.  They are critical to protecting your home’s structural integrity.  Downspouts are designed to move water away from your home.

Without gutters and downspouts, rainwater will flow off to the edges of your roof and onto the ground around the perimeter of your home.  Also, if the downspouts are short, they may fail to carry water far away.  This may cause disaster.

To solve this issue, install gutters with downspout extensions.  The following are ways to extend downspouts:

  • Install a hinged elbow.  Extending the downspout using a hinged elbow allows for better drainage and freedom of movement.
  • Attach a roll-up sleeve.  Roll-up sleeves are perfect for those areas that need to remain uncluttered.  A roll-up sleeve placed at the end of your existing downspout will sufficiently extend it to allow for drainage away from the home.
  • Use a splash block.  Splash blocks help to direct the water onto the lawn and away from the house.  If you end up using it, simply place it underneath the downspout.
  • Use a drainage pipe.  This is a DIY project that any homeowner can perform.  Simply dig a trench, lay the pipe and backfill it with soil.  Besides the drainage pipe, you’ll also need adapters, couplings, T-fittings, elbows and other PVC specialty fittings.

5. Make sure that your lawn is sloped away from your home’s foundation.

Does your lawn slope toward your home?  If so, it’s a recipe for foundation damage.  Adjust it!

A lawn with an improper slope can result in serious damage to your home’s foundation. Besides causing potentially expensive foundation problems, an improper slope can cause other issues.  For example, this can cause damage to sidewalks.

To keep water away from your foundation, your yard should slope at least six inches over a 10-foot span.  This should give you at least a 2% grade.  This way, any excess rainwater will drain away from your foundation.

Preventing water damage is a lot cheaper than paying for repairs.  If you follow these five tips, you’ll not only reduce maintenance costs but you’ll also add years to your home.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Brown Spot on Ceiling After Water Damage

1/17/2018 (Permalink)

This large water spot was created due to a water leak on the floor above. Water spots can also be much smaller.

Yellow Stain on Ceiling After Water Damage

You’ve likely seen a brown sport or a yellow stain on ceiling drywall somewhere, like a living room ceiling.  These yellow stains with light brownish borders are water spots, which are often caused by a roof or pipe leak above the ceiling where the spot is located.

Many DIY websites advice you to find and fix the cause of the leak and then apply latex paint on the spot on the ceiling to cover up the stain.  

But you also need to check for moisture! If you have a water damage and don’t properly dry the area it affected, you are setting up an environment ready for mold growth.

Moisture Leads to Mold in Attic

Since we tend to see these water stains on a ceiling, we tend to spot the area of trouble coming from the attic.  Some homeowners and commercial property managers that have called us have followed DIY advice websites but forgot to check for moisture.  What this means is simply that they didn’t properly dry their attic after finding a water damage, which many times is caused by a roof leak.  The result was an attic space that remained dark, warm, and humid. In other words, the attic became a prime spot for different types of mold growth.

The problem of indoor humidity is also common in places where hot water is used.  For example, bathrooms where a hot shower is run at least once a day are prime spots for moisture problems.  A simple solution is to turn on the exhaust fan after running hot water. This lets the humidity leave the room which will help with possible mold growth.

Underestimating the Water Damage Restoration Process

Many people underestimate the water damage restoration process, and we can understand why.  On the surface, it all looks simple enough. Extract the water, set down drying equipment, and you’re done.  However, there is science behind the decisions made by professional water damage restoration companies.

For us at SERVPRO of North Irving, every decision is data driven.  Our technicians use a sophisticated program that uses psychometric measurements and principles to set just the right amount of drying equipment.  We’re also trained to place that equipment in the correct places to maximize the efficiency of our professional machines. Finally, we visit every water damaged property every day to monitor atmospheric readings that tell us how well the drying process is going and if we need to make any changes.

What If I See a Water Spot on My Ceiling?

Don’t wait to get it taken care.  Since the spot is a symptom of a problem in the space above it, delaying getting it fixed may result in further damage to your property.  

SERVPRO of North Irving is a full service provider.  If you find a water spot, we’ll do the following:

  1. Find the source of the leak and get it fixed.  

The leak will likely be from a slowly leaking pipe or small roof damage.  In the case of roof damage, we will install an emergency roof tarp to prevent other types of weather from entering your home.  Our reconstruction team can give you a bid to permanently fix your roof, or we can work directly with your insurance company to process your roof damage claim.

  1. Check for wet structure and materials in your attic.  

We will inspect your attic and find all the wet spots.  Our team of technicians will set up the right professional equipment to start the drying process.  We will monitor the equipment and atmospheric readings of your attic every day until we know its been dried to goal.

Any insulation that is wet will have to be removed.  We will bag it and vacuum the area to get the space ready for new, dry insulation.

If we find that any material has been permanently damaged due to the water damage, it will be removed and replaced.  It’s especially important to replace structural elements a home needs to stay stable like cross beams. Our reconstruction team will get involved if any rebuild needs to happen.

  1. Perform a mold inspection and, if needed, mold remediation.

If we find a mold problem in your attic,  we will begin mold remediation steps.  If the mold growth is small (under 25 contiguous feet), then Texas Mold Law allows us to start mold remediation immediately.  If the mold growth is large (over 25 contiguous feet), then we are obligated to file the mold project with the State of Texas.  We have handled both situations hundreds of times for all kinds of mold, and we will walk you through it every step of the way.

  1. Inspect your ceiling.

If your ceiling is intact, dry, and safe, it’s okay to leave it as is.  If you’d like it repainted to match the rest of your ceiling, this can easily be scheduled.  

If your ceiling has suffered permanent damage, we will cut out the damaged portion and dispose of it.  A temporary ceiling cover will be placed to protect the room from the work happening in the attic. The damaged portion can be rebuilt by our reconstruction team and painted to look at like the rest of the ceiling.  

Filing an Insurance Claim

If you choose to file an insurance claim, we’ll be there to help.  We routinely work with every insurance company to process our customer’s claims.  

Once you receive a claim number, the administrator assigned to your file will make contact with your insurance adjuster and begin the paperwork.  We will send your adjuster daily updates and documentation of the work being performed. If you ever have any questions about your claim, your administrator will be ready to help.

Trusted Leader in Water Damage Restoration, Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available for dispatch 24 hour emergencies every day of the year.  We are faster to any size disaster, and we can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Cleaning Clothing With a Black Water Damage

1/14/2018 (Permalink)

We use hydraulic pressure, which is a gentle way to push detergent laden water through the textile and rid it of contaminants.

Cleaning Clothing With a Black Water Damage

Imagine flipping your house upside down. Anything that falls off the house and does not break when it lands are called textiles.  Textile examples include clothes, stuffed animals, blankets, shoes, and towels.

When we’re called to a water damage, we often see the homeowner has tried to stop the spread of the water by putting towels or laundry on the floor.  This is a common reaction.

Other times, the homeowner has no choice in what gets wet.  When a leak or flooding is substantial, the water spreads to many rooms.  Clothing, shoes, pillows, etcetera are on the floor and impacted.

The category of water affects how these affected textiles are cleaned.  While many items can be cleaned at home using a traditional washer and dryer, there are other instances when specialized cleaning techniques have to be used to sanitize clothing and make it safe to wear again.

Water Category

Category 1 Water

When the water that wets the textiles is clean, that’s considered Category 1 Water.  

Examples of Category 1 Water include:

  • Tub overflow
  • Sink overflow
  • Broken water supply lines
  • Falling rain water
  • Broken toilet tanks without added chemicals such as bleach tablets

For Cat 1 affected textiles, throwing them into a laundry machine at home is an acceptable way to get them clean.  Cat 2 and Cat 3 water damages are a different story.

Category 2 Water

Category 2 Water is called Gray Water.  This water carries waste products and is not clean, but it also does not contain human waste.

Examples of Category 2 Water include:

  • Toilet leak
  • Washing machine leak
  • Dishwasher leak

These leaks are considered Category 2 because of the chemicals used inside of them.  

Category 3 Water

Cat 3 Water is called Black Water.  This water is considered to be grossly contaminated and poses a significant health risk.  Examples of black water include sewage or rising flood waters. These clothes need to be sanitized before they’re safe to handle again.

Examples of Category 3 Water include:

  • Sewage
  • Toilet leak that originates from the toilet trap (contains human waste)
  • Flooding

Flooding is considered Category 3 because the water mixes with contaminants on the ground.  Think about everything the falling rainwater can come into contact before it rises and enters your home.  Contaminants usually include oil, salts, and trash from the roadways. It can also contain pesticides and other poisons that are used on your garden.

Cleaning Category 2 or 3 Wet Textiles

Many times, homeowners throw away textiles that have been affected by Category 2 or Category 3 Water -- Gray Water or Black Water.  We see this often during storm related events when the number of people in need of emergency services. During Hurricane Harvey, we saw many families, unfortunately, throw away almost all of their home’s textiles.  

But they don’t have to be.  We restore damaged textiles in our Esporta Wash System, which sanitizes items and make them safe to wear and handle again.

For a thorough explanation of water categories and classifications, please read our article “Classification of Water and Water Category.”

Esporta Wash System

Unlike home washing machines or traditional dry cleaning, Esporta is a wet wash system.  Our machine uses a combination of up to six environmentally friendly detergents according to the type of damage the clothing contains.  

Textiles are placed inside the machine, where they spin in detergent-laden water while staying in place.  Since the items don’t move inside the machine, the textiles are by hydraulic pressure instead of agitation.  This makes the Esporta system gentle on all fabrics, even as contaminants are literally pushed out of the fabric by the detergent water.

The end result is textiles that are near neutral pH and food grade clean.

We are one of the few Esporta certified firms in North Texas.  Our business has the unique capability of packing your damaged clothing and taking it back to our in house cleaning facility.  Our Esporta cleaning technicians have cleaned thousands of pieces of clothing with a success rate of over 85%. This rate of success is among the highest in the clothing cleaning industry.

ATP Testing to Scientifically Prove Results

We prove the results of our wash system by using ATP testing.  We take ATP tests of the textiles before washing and after. Pre testing proves to your insurance company that your item was contaminated enough to need our professional cleaning services.  Post testing gives our customers the peace of mind that their clothing is safe to wear again.

The Textile Cleaning Process

If you have a water damage with affected textiles, trust us to clean them.  While our crews are performing water remediation services, they will also collect all affected textiles from your home.  We’ll pack your items and take them back to our cleaning facility.

If you have filed an insurance claim, we will contact your insurance adjuster and ask for permission to clean your textiles.  In most cases, textile cleaning is approved. Immediately upon approval, your clothing will be washed.

When your clothing is clean, it can be placed in long term storage.  Otherwise, it will be delivered back to you at your convenience.

The entire process is usually completed within two weeks of pick up.  If you have items that you need ASAP, we can clean select clothing and return it to you within 72 hours.    

Esporta uses hydraulic pressure, which is a gentle way to push detergent laden water through the textile and rid it of contaminants.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Emergency Water Damage Services After Frozen Pipes

12/29/2017 (Permalink)

SERVPRO of North Irving is a 24 hour emergency line to receive all requests for emergency water damage remediation. Photo credit Mobile Home Repair.

Emergency Water Damage Services After Frozen Pipes

It doesn’t happen often in Dallas, but severe cold weather is when our office receives a jump in calls from homeowners and businesses needing emergency water damage services.  

The cause of the water damage is almost always the same -- a water pipe bursting after it freezes.

A water damage caused by a pipe bursting can cause damage to a property if it's not addressed quickly and correctly.

24 Hour Emergency Water Damage Remediation

Our office has a 24 hour emergency line to receive all requests for emergency water damage remediation.  We can usually respond to all emergency water damage calls within 4 hours of a call, even in the middle of the night.  If wintry weather conditions prevent us from meeting our 4 hour commitment, we will call to let you know. Our policy is never to promise a time that we cannot keep.

Don’t Wait for Water Cleanup Services

Secondary damage is the damage that is caused to your home or its contents when a water damage isn’t taken care of quickly.  Some insurance policies may partially deny a water damage claim if they can prove a property owner purposefully ignores efforts to have their water damage taken care of in a timely manner.

Other reasons to call a water damage restoration company as soon as your loss occurs are:

  • Mold Growth

Mold problems begin about 48 hours after a water damage.  

  • The Water Damage will Expand

The longer water is allowed to stand, the more it will soak into the materials it is touching.  This causes the water damage to expand and makes it more difficult to control. Water extraction should happen as soon as possible.

  • Increased Water Damage Insurance Claim

The longer materials are wet, the lower the chance they can be saved.  This will increase the price of your insurance claim.

  • Water Becomes Contaminated

Water becomes more contaminated the longer it sits.  Even if the water damage comes from a clean source, like a water tub overflowing, if the water is allowed to sit, bacteria will be introduced.  If we do not remove the water, it will cause the severity of your water damage to grow and the risk of having to permanently throw away contents and structure increases.

Secondary damage from water is often preventable if you act quickly.  Secondary damages include floors buckling and water being absorbed by additional materials that may have initially resisted it, like walls and furniture.

Mold Problems

If your property isn’t properly dried after a water damage, then mold and mildew may start to grow in as little as 48 hours.

Mold is a naturally occurring fungus.  It’s present in all kinds of environments, both indoors and outdoors.  Mold spores are microscopic and spread through the air, which makes mold growth easy when its disturbed by air.  The best environment for mold growth is a dark, warm, and humid room. We often see the need for mold remediation in rooms where a source of water is introduced, like a frozen pipe bursting.

Our mold remediation specialists will inspect and dry wet areas.  The area around the frozen pipe will also be inspected and dried properly.  Many mold removal jobs we are called to do are due to slow leaking pipes that the homeowner, unfortunately, didn’t know about until the mold had eaten through their drywall and spread to other rooms of their house.  Since we will need to cut through the drywall to reach the pipe, we will take advantage of this situation and perform a mold inspection to make sure mold growth is not a problem.

If the pipe is hidden behind drywall, rest assured that our reconstruction team is capable of replacing it after the pipe has been fixed.

Winter Water Damage Prevention

The best way to prevent water damages is to be proactive in its prevention.  While it’s not always possible to prevent a disaster, the severity of the water damage is often lessened when homeowners are prepared.

  • What’s the weather forecast?

Keep an eye on the weather and prepare if below freezing temperatures are on the forecast.  Be especially vigilant for winter weather storms.

  • Winter Storm Watch

A watch means the conditions are good for a winter storm to occur, but we’re not sure if one will happen or not.  

  • Winter Weather Advisory

This refers to a storm that will produce 3-5” of snow in less than 12 hours, sleet, freezing rain.

  • Freezing Rain Advisory

A freezing rain advisory means there will be ice accumulation of less than .25 of an inch.

  • Winter Storm Warning

A winter storm warning means there will be more than 6” of snow in less than 6 hours, more than 8” in less than 24 hours, or more than half an inch of sleet.

  • Ice Storm Warning

An ice storm warning means there will be more than .25 of an inch of ice accumulation.

Trusted Leader in Water Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Classification of Water and Water Category

12/29/2017 (Permalink)

One of the first things our technicians note when they arrive is the category and classification of the water.

Classification of Water and Water Category

One of the first things our technicians note when they arrive is the category and classification of the water.  We do this before starting emergency water damage restoration services because identifying the water serves an important purpose.

Water Category

The category of water tells us how dirty it is.  Water can be categorized into three categories::

Category 1 Water or Clean Water

Category 1 Water means that the source of the water is sanitary.  The water does not pose a substantial risk from dermal, ingestion, or inhalation exposure.  Category 1 Water is called Clean Water.

Category 1 Water will eventually change to Category 2 or Category 3 Water if it is not cleaned promptly.  Water changing categories is one of the reasons we respond to water damage restoration emergencies 24 hours a day.  If water extraction isn’t prompt, the wet surfaces will run the risk of being permanently damaged. Add a water category change, and the possibility of remediation is lowered even more.

Category 2 Water or Gray Water

Category 2 Water contains significant contamination.  It has the potential to cause discomfort or sickness if a human consumes or contacts it.  Category 2 Water potentially has unsafe levels of microorganisms. It may also have organic or inorganic matter which may be chemical or biological.

When our technicians encounter carpeting wet by Category 2 Water, they will remove the carpet pad and dispose of it.  The carpet itself might be saved depending on the carpet type and how many hours the carpet has been wet. If carpet delamination has occurred, the carpet is not considered salvageable.

If your carpet cannot be saved, we will take a sample of it.  We use the sample to identify it, and then present this information to your insurance company to estimate its replacement cost.  

Category 3 Water or Black Water

Category 3 Water is grossly contaminated.  It may contain pathogenic, toxigenic or other harmful agents.  This is the dirtiest classification of water. Another name for it is Black Water.

Sewage water and water from storm surges is considered Category 3 Water.  Sewage contains human waste, and rising flood waters are contaminated by everything it has touched outside.  Consider what the water will touch as it makes its way into your home. Examples include oils and trash from the street, lawn fertilizers, and much more.

When carpet is affected by Category 3 Water, both the carpet pad and the carpet itself are not salvageable.  Our technicians will take a sample of it and present its information to your insurance company to estimate its replacement cost.  

Why Categorize Water?

We categorize water for various reasons.  One is to know the level of care our technicians must take to safely work.  If the water is gray or black, we will a spray antimicrobial and antifungal chemicals to kill bacteria.  This helps prevent further microbial growth.

Another reason to categorize water is to understand what wet materials can be salvaged or not.  Materials in Category 1 Water have a high chance of being salvaged while materials in Category 3 Water have little to no chance of being restored.  

One of the few exceptions to saving Category 3 Water materials is if the item can be sanitized in our Esporta Wash System. Our company is one of the few in North Texas that is a Certified Esporta Wash System Operator.  This certification allows us to use the most advanced cleaning techniques and detergents in the clothing and textile industry. Our salvage rate is over 85%.

Classification of Water

Class 1 Water

Class 1 Water is when there is only a bit of water, absorption, and evaporation.  It means that a portion of a room or area is affected. It can also refer to a larger area where the wet materials have absorbed moisture minimally.  Materials that do not absorb moisture readily are those with low permeance. Little or no wet carpet or cushion is present in Class 1 Waters.

Class 2 Water

Class 2 Water involves a large amount of water, absorption, and evaporation.  We use this classification when the entire room with carpet and pad is affected.  However, the water has not wicked up the walls more than 24 inches. There is moisture in structural materials and substructure soil.

Class 3 Water

Class 3 Water involves the greatest amount of water, absorption, and evaporation.  Water in this class may have come from overhead. Ceilings, walls, insulation, carpet, cushion, and subfloor in virtually the entire area are saturated.

Class 4 Water

Class 4 Water relates to specialty drying situations, such as wet materials with low permeance or porosity.  These types of losses may require longer drying times and specialty drying methods.

Permeance

Permeance is basically is a measure of how much water can pass through an item.  An example of a type of paint with high permeance is flat paint. Semi-gloss and glossy paints have more a barrier, so water can’t pass through them as easily.  However, once the water does pass through, it’s a lot harder to get the water extracted.

Why Classify Water?

Classifying water helps us know what drying techniques to use, the amount of equipment to set, and how long the drying process may take.  Our technicians will try to give you an estimate of the drying time, but there are many external factors that affect the timeline.

Rest assured that no matter the category or class or water involved in a water damage, we are prepared to help.  We have seen it all, and we can help you through it all.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

The Science of Dallas Water Damage Remediation

12/28/2017 (Permalink)

SERVPRO of North Irving is an IICRC Certified firm, and the majority of our employees have IICRC water restoration certifications.

Using Professional Drying Equipment

Drying a residential or commercial property after a water damage in Dallas needs to be done correctly and quickly.  Our home water damage restoration process has a scientific process and decades of experience to ensure your home does not experience any more damage.  We use the right amount of professional drying equipment strategically placed to make sure your property gets dried properly and quickly.  We use air movers, dehumidifiers, air scrubbers, and other specialized equipment as needed.  

SERVPRO Water Damage Technicians

SERVPRO of North Irving’s technicians are trained in the science of psychrometrics.  We are an IICRC Certified firm, and the majority of our employees have IICRC water restoration certifications.  We follow strict restoration industry approved standards.

One of the basic lessons in water damage restoration is learning about psychometry.

What is Psychometry?

Psychrometry is the calculation of relative humidity and water vapor pressures from temperature and barometric pressure.  It’s also called hygrometry.

We use the science of psychometry to know how to proceed with your water damage restoration.  Every day we visit your property, we take careful measurements to know if our process is working or if it needs adjustment to dry your properly on time.  We gather data such as temperature, relative humidity, and more.

Why Drying is Vital to Water Damage Services

Materials can often dry on their own if the moisture in the wet material moves to drier air (assuming there is drier air).  An example that you probably see almost every day is a glass with a bit of water in it. After a while, that while will have evaporated and your glass won’t be wet anymore.  It’s nature!

The problem with letting nature take care of drying your property is that it simply takes too long.  The longer a material takes to dry, the higher the chances are for secondary damage. Secondary damage in a water damage involves mold growth and permanent damage of the wet material.

Avoiding secondary damage is the reason we use professional drying equipment, such as air movers, dehumidifiers, and other specialty equipment.  The goal is to help nature by speeding up how quickly she works.

Our technicians know the most efficient way to dry your structure.  We know which equipment to use, how much, and where to best place it so it can be the most efficient.  

Monitoring the Drying Process

Our damage restoration technicians will visit your property every day to check the drying status of all wet materials and our equipment.  We document different points of data on every visit and check it against our drying goals. If one room has met its drying goal, the equipment from that room is removed.  This is one way where we make sure that we only charge for the equipment while it’s being useful.

If you have filed a water damage claim with your insurance company, all drying data is shared with them as we gather it.  This gives your insurance adjuster proof that our company is taking care of you correctly.

The Goal of the Drying Process

Our efforts to dry your property don’t stop until we have proof your entire structure is dry.  We consider a room to be dried to goal when its data points match a room that was not affected by the water damage.  

SERVPRO DryBook Mobile

We document all drying data into SERVPRO’s proprietary program called DryBook Mobile.  This is how we:

  • Manage industry drying requirements.
  • Provide real time documentation of the drying process.  This documentation is given to your insurance provider if you file a claim.
  • Validate our water damage restoration services are executed to standard.
  • Report to all stakeholders involved.
  • Allow real time updates.

Dallas Water Cleanup Services

We have a 24 hour emergency line to respond to any water damage emergency in Dallas Fort Worth.  If your home or business has a water damage, we will:

  • Dispatch a crew immediately.  
  • Perform water extraction services.
  • Inspect your property to detect any wet spots.
  • Measure the amount of moisture in the wet spots and create a drying plan.
  • Set up professional drying equipment.
  • Monitor wet materials every day to ensure they dry properly and quickly.
  • Document all data.
  • Present all documented data to your insurance adjuster to process your claim.

Water Damage Repair in Dallas

We are one of the few businesses in North Texas that can handle the restoration side of your water damage and also handle your water damage repair.  We have a reconstruction division in our business that will work with your insurance company to approve any repair work.

Trusted Leader in Water Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Water Damage Remediation in Dallas

12/28/2017 (Permalink)

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.

I Need Water Damage Remediation in Dallas.  What Now?

Dealing with water damages is not something our customers ever want to do -- and with good reason.  We understand the stress and inconvenience that comes when your bathroom, kitchen, or living room are suddenly flooded.  Sometimes the homeowner may be present when the water damage happens and is able to shut off the water. Most of the time, a water damage is just a bad surprise that people come home to after a day of work or vacation.

We’ve helped restore many homes and businesses after a water damage.  Our business has over 30 years of experience serving Dallas Fort Worth.  We’re ready to help you, too.

#1 Call us.  We Are Available for 24 Hour Emergencies

SERVPRO of North Irving’s promise is to respond to all water damages within 4 hours of receiving a call.  Our on-call manager will gather information about your loss and dispatch a crew of technicians immediately.  We are available 24 hours a day every day of the year.

#2 Call your Home Insurance Provider

While we’re on the way, give your insurance provider a call and let them you’re in need of water damage services.  Inform them that SERVPRO of North Irving is on the way. Some insurance companies may suggest another water damage restoration company, but the choice is legally up to you.  

Learn your claim number and have it ready for our technicians.  We will assign a Job File Coordinator from our office specifically to you.  They will help guide you through the insurance claims process, and they will also work with your insurance adjuster every day to make sure your claim is processed.

#3 Water Removal

The SERVPRO water damage has been proven to work.  When we arrive, we will inspect the extent of the water damage and begin extracting all the water.  Our crew will document all affected areas and begin the documentation process for your insurance claim (even when an insurance claim is not filed, our documentation process is still the same).  

It’s important to perform water removal services as fast as possible.  The longer the water sits, the more it will soak into materials like floors and walls.  Fast water removal also helps prevent mold damage and mold growth.

#4 Water Damage Drying and Monitoring

Once all standing water has been extracted, we will set up water clean up equipment to begin drying your home.  We will place air movers, dehumidifiers, and other specialty equipment for hard to reach places. Our water remediation technicians know the exact quantity of equipment to use and where to place it to achieve faster drying results and efficiency.   

We will return to your property once a day to monitor the drying process and remove or relocate equipment.  

For more information about our drying process, read our blog “The Science of Drying after a Water Damage.”

#5 Reconstruction

After your property is dry and clean, we will send one of our Reconstruction Project Managers to assess any permanent damage the water may have caused.  They will submit documentation and work with your insurance to get all necessary reconstruction approved. Once we get the green light from your insurance provider, we can repair your property.  This service is part of what makes our office a complete water damage restoration service.

Full Service Emergency Water Fire Damage Restoration

We are one of the few water cleanup companies in Dallas Fort Worth that can handle your entire water damage restoration from beginning to end.  We can be your one call and done.

When you choose us, a Full Service 3 Expert Team is assigned to work especially for you.  This is a team consisting of a Project File Coordinator (works with your insurance), Restoration Manager (will manage the entire water damage), and Reconstruction Project Manager.  

These people will be assigned to you and be your main points of contact for everything regarding your project.  We understand stress levels are likely to be high, and we want to simplify the process and be here to help.

If you find your property has experienced a water damage, don’t despair.  We’re an experienced, certified, and professional team that can help.

Does Homeowners Insurance Cover Water Damage?

Many homeowners insurances cover water damage, but the only way to be certain is to ask your insurance adjuster.  Since your policy is a private document between you and your insurance carrier, we cannot read it ourselves and let you know.

If your water damage is covered, you’ll be given an insurance claim number by your adjuster.  Provide us with this claim number, and the Job File Coordinator from our office that is assigned to you will contact your insurance company and begin processing your claim.  We will be in touch with your insurance adjuster on a daily basis and make sure everything is processed correctly.

Trusted Leader in Water Damage Restoration Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.