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Fire & Water - Cleanup & Restoration

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Property Deep Cleaning with SERVPROXIDE, Our Newest EPA Registered Disinfectant

3/2/2020 (Permalink)

Cartoon scientist in white lab coat holding ServprOXIDE disinfectant bottle SERVPRO of North Irving provides custom disinfection solutions for every property in Dallas Fort Worth. Call (972) 986-7677 for a free quote.

Commercial Property and Home Deep Cleaning with SERVPROXIDE, a Hospital-Grade Disinfectant

SERVPRO has a new, proprietary disinfectant that is ideal for deep cleaning, SERVPROXIDE

As a franchise specializing in biohazard cleanup and disinfectant cleaning services, we have added SERVPROXIDE to our preferred team of disinfectants. 

SERVPROXIDE is an EPA registered disinfectant and sanitizer.  It’s designed to disinfect hard surfaces from mold, viruses, and other harmful bacteria, and it can also sanitize soft surfaces like carpet.  SERVPROXIDE also has the EPA’s lowest toxicity rating and is fragrance-free, which makes it a safe disinfectant for everyday use. 

SERVPROXIDE has received the D2 rating by NSF International, meaning no rinse is required for that surface to be safely handled again.

Where We Use SERVPROXIDE 

SERVPROXIDE can be used in many areas.  We prefer using SERVPROXIDE to disinfect surfaces during:

  • Air Duct and HVAC Cleaning.  The disinfectant can either wet a towel, be sprayed, or be misted to clean air ducts and HVAC units. 
  • Restaurants.  When we’re called to disinfect a commercial kitchen, we use a disinfectant that we know will neutralize bacteria on all hard surfaces and floors.  SERVPROXIDE is an effective disinfectant that gives us our gold-standard of a Zero ATP Score in food-grade safe cleaning.
  • Daycares and Schools.  Keeping our children safe requires a clean environment, and this is all the more important during the flu season.  We use SERVPROXIDE to disinfect all surfaces like desks, flooring, walls, doors, carpets, and anything else little hands will touch. 
  • Hospitals and Nursing Homes.  Maintaining a disinfected environment is a necessity in a healthcare setting or where people with a higher risk of sickness live.  Just like in schools and daycares, we use SERVPROXIDE to disinfect every surface touched. 
  • Homes.  We’re often called to help disinfect homes for various reasons including creating a safe space for a vulnerable person coming from the hospital or surgery and people with compromised autoimmune systems or viruses.  We have cleaned homes affected by the flu, C-Diff, accidents involving bloodborne pathogens, and more. 
  • Gyms.  Gyms typically have hundreds of pieces of equipment, and hand-cleaning each one may not be possible.  To sanitize gyms, we charge our misters with SERVPROXIDE to create a wet fog that can clean hard-to-reach places.  Wet fog is created with the use of an Ultra-Low-Volume mister. No rinse is required. 
  • Vehicles, including Ambulances and Buses.  We’ve cleaned privately owned vehicles and those used for public transportation or ride-shares.  All hard surfaces are cleaned with SERVPROXIDE, and soft surfaces (like cloth seats) are also cleaned using the same disinfectant with an upholstery wash tool. 
  • Airplanes.
  • Cruise Ships.
  • Boats.
  • Trains.
  • Carpet Cleaning and Upholstery Cleaning.  SERVPROXIDE can sanitize soft surfaces like carpets, rugs, drapes, and other types of upholstery.  We spray the SERVPROXIDE on the surface and then wet-wash the area with either a professional carpet cleaner or upholstery cleaner. 

What SERVPROXIDE Can Disinfect

SERVPROXIDE is EPA registered and has been tested to successfully disinfect a variety of bacteria including:

  • Gram-Negative Bacteria such as Salmonella, E.coli, Bordetella, and more. 
  • Gram-Positive Bacteria like Staph and Listeria. 

It has also tested to inactivate the following viruses:

  • Hepatitis A, B, and C
  • H1N1
  • Influenza B
  • HIV Type 1
  • Rotavirus
  • Specific strains of Norovirus and Parvovirus
  • And more

Complimentary Quotes Available

Give us a call at (972) 986-7677 or contact us online for a complimentary quote or simply to ask for guidance.  

Let us know what you’re interested in, and we’ll connect you with one of our cleaning experts.  

Custom-Planned Home and Commercial Property Deep Cleaning

We create a custom disinfection plan for every home and business.  We’ll take into consideration what surfaces need to be disinfected or sanitized and how often the cleaning needs to take place to keep the environment clean and safe for inhabitants.  

The highest priority spaces in a property are typically those where a compromised individual resides followed by shared spaces.  Shared spaces include kitchens, bathrooms, break rooms, and living rooms.  

If you’re a business, then you already understand the high-cost of interruption.  We know you need a safe environment for your employees, and we also know we shouldn’t be in the way of your operations.  Tell us when the most convenient cleaning time is for you, and we’ll make it work--including after-hours, overnight, and weekends. 

SERVPROXIDE for Biohazard Cleanup in Dallas Fort Worth

In situations where biohazard cleanup is necessary, our technicians will wear the appropriate personal protective equipment (PPE) to keep themselves safe during cleaning.  These types of situations typically involve:

  • Accidents or traumatic events where bloodborne pathogens are present, including blood, bodily fluids, and feces. 
  • Crime scene cleanup.
  • Aftermath cleanup like unattended death, suicide, and homicide. 
  • Cleanup after a virus-infected individual.

We understand the sensitive nature of these cleanings, and we can accommodate the cleaning to occur at the most convenient time of day.  If necessary, we will clean in unmarked vehicles to avoid drawing unnecessary attention. Our clients’ information is not published or advertised. 

Items that cannot be sanitized will be taken and disposed of lawfully at a medical waste facility. 

We are the Trusted Leader in Biohazard Cleaning for Dallas Fort Worth

SERVPRO of North Irving has been cleaning and restoring properties in North Texas for over 30 years.  We live and work in our hometown of DFW, and we’re always ready to help our neighbors.  We have over three decades of experience, and our team of experts can help you, too.

Give us a call any time.  We’re ready to help.  

Biohazard Cleaning Prices - How Much Does it Cost?

2/24/2020 (Permalink)

Biohazard Cleanup Pricing Biohazard Cleanup

The aftermath of an emergency or crisis can be overwhelming to a point where everyone runs for cover. But when it’s the property you’re responsible for, at some point you must return to the site and look over the damage.

In some special cases, biohazard cleanup service is necessary. So when putting your recovery plan together, biohazard cleaning prices are included in your expenses. Recovery is a big job, but SERVPRO of North Irving is here to help you through the entire process. 

When is Biohazard Cleanup Necessary?

For the safety of everyone involved, the cleanup of a biohazardous site should be handled by trained professionals. In these following scenarios that involve health hazards, professional services should be involved.

Crime Scene Cleanup

Crimes happen so unexpectedly. Whether it’s a space destroyed by vandals or a bloody scene where a murder has happened, being the witness to the scene can be traumatic.

SERVPRO of North Irving has ample experience with crime scene cleanup in Dallas. Property owners rely on us to thoroughly sanitize the area of any human remains or substances left behind by law enforcement personnel.

In extreme situations when a SWAT team deploys teargas, our specialized services will entirely remove the remaining substance.

We know these situations are of a very sensitive nature, so we ensure that any death cleanup procedures are handled respectfully and with dignity. We may take additional measures to protect your privacy such as using unmarked vehicles.

Unattended Death Cleanup

Unfortunately, people will sometimes die with no one knowing about it for days. A body in decay creates biohazards and sometimes blood soaks deep into the floor.

In the event of an unattended death scene, professional cleaning is necessary in order to clean up any and all pathogens left behind.

We at SERVPRO of North Irving understand the sensitive nature of these circumstances (especially with suicide clean up). Taking care of an unattended death occurrence will be handled with compassion and discretion.

Infectious Disease

Public health threats don’t happen every day, but it’s important to be proactive to stop diseases from spreading when they arrive. We’ve dealt with cases of infectious bacteria like MRSA and C Diff. 

Not all cleaning services put themselves in harm’s way, but SERVPRO does. We are committed to doing our part to maintain public health. For example, we have been addressing the thread of the newly discovered Coronavirus.

Because these nasty organisms can be tough to kill, it’s of vital importance to take measures that will effectively sterilize the affected area. We sanitize hard surfaces, restore carpets, treat clothing/textiles and conduct tests to ensure that the threat is completely removed.

Rodent Infestation

Rats do whatever it takes to survive and often this is done at your expense. Along with causing severe structural damage, they also leave a significant amount of biological waste in their wake.

These pests may carry any one of 35 diseases. In severe cases of infestation and for your peace of mind that rodent filth is completely eliminated, SERVPRO of North Irving will thoroughly clean the affected area to make it safe again. It will be as though those pests were never even there.

Sewage Backup

Wastewater inside of a home or commercial property is indeed a nightmare. This situation can reach a point where it’s beyond your control. 

Category 3 contaminated water (a.k.a. “blackwater”) should be regarded as an extremely dangerous health hazard. Even if it’s a minor backup, it’s important to take immediate action because if left untreated, this situation can quickly escalate to category 3.

SERVPRO of North Irving sanitizes all items touched by the water such as clothing and textiles. We use an EPA Registered Biological Contamination Disinfectant (before and after cleaning), restore the carpeting, and perform ATP testing.

How Much Does Biohazard Cleanup Cost?

Doing a proper job of removing threats to your health means using industrial-grade biohazard cleanup supplies. You won’t find them on the shelf at the supermarket.

Biohazard cleanup procedures involve professional staff who have been through extensive training to do a complete and thorough job.  

Depending on what factors are involved, SERVPRO of North Irving biohazard cleanup cost typically ranges between $899-$10,000.

Labor

The goal of our highly-skilled staff is to ensure that the site is 100% safe upon job completion. Because of the complicated nature of biohazard scenarios, we may need several people and many manhours to get it done. 

When providing the estimate, we can go over the details of the expected labor requirements. 

Materials

Our thorough process includes the use of industry-standard methods that include (but are not limited to) the following:

  • Biohazard waste bags and containers (human blood requires special containers)
  • Esporta Wash System
  • ATP testing supplies
  • EPA contamination disinfectant
  • Carpet cleaning or replacement
  • Protective gear
  • HEPA air scrubbing
  • ULV fogging

Size of Affected Area

An affected site can range in size from a small bedroom used to coalesce from an illness to an entire building flooded with blackwater. So the bigger the area, the more staff, manhours, and supplies are needed to do a complete job. 

When providing an estimate, we can explain how extensive the recovery is expected to be in regard to the square footage.

The Breakdown

In our experience, pretty much every job is different. The costs are determined by the nature of the situation, the extent of the affected area, and the severity of the damage.

Basic biohazard cleanup costs around $899. Full restoral of a site will often include odor removal with multi-filter air scrubbing and fogging. With this added, services start at $1,299. 

In the case of death, costs can range from $1,500 to $10,000. For example, unattended death cleanup costs are more expensive if floor replacement or incineration is needed.

When the unthinkable happens, you may be faced with a big and expensive job, but don’t dismay. If you have insurance, call your provider to find out how much cost the policy will cover. SERVPRO of North Irving is prepared to offer help with our financing option.

Contact SERVPRO in North Irving for a Free Estimate

It’s important that you call us right away, especially if it’s a sewage issue. We’ll assess the entirety of the damage and go over the estimate with you. We’re here to help you through these emergencies, we’ll answer any questions you have, and get your property back to normal as soon as possible.

Top 4 Signs You Have a Clogged Dryer Vent and How to Fix It

1/29/2020 (Permalink)

Fire Safety Tips Fire safety tips picture

When it comes to house fires, there are the usual culprits we expect to find—smokers who leave cigarettes behind without extinguishing them, or Christmas tree lights shorting into an electrical fire. The kitchen is the usual place where the majority of fires start, so it may be surprising to know that your innocent-looking clothes dryer is also a major fire hazard. According to The National Fire Protection Association, malfunctioning or poorly-maintained clothes dryers are the main culprit in a significant number of house fires every year. To prevent your clothes dryer from starting a house fire, here are the top four signs you have a clogged dryer vent and how to fix it. 



How a Clogged Dryer Vent Can Cause a Fire

In most cases when a clothes dryer starts a fire, lint, fluff and other debris get stuck in the dryer hose and air vent. This reduces the airflow and backs up exhaust gas. If the dryer vent isn’t cleaned, it will cause a fire eventually. But it’s easy to avoid. Every year when you do a big deep clean, make sure you inspect and clean your air dryer vent. 

Not sure if you’ve got a clogged dryer vent on your hands? There are a few warning signs it’s happening. Act immediately if you notice any of the following. 

1. Your clothes and the dryer are hot. 

When you have a clogged dryer vent, you’ll often find that when you remove your clothes from the dryer, they are hot to the touch. This telltale sign means that the dryer is not exhausting properly. Clothes that are freshly dried should be warm, but not piping hot. The same is true for the dryer when it’s been doing its job. Warm is good, hot is not. 

2. You notice a burning smell coming from the dryer. 

If you notice a burning smell when the dryer is operating, this is a major sign that a fire is about to start. When highly-flammable pieces of lint get too hot, it creates a burning smell, and the lint can ignite inside the machine. If you notice a burning smell when using the dryer, turn it off immediately. Do not use the machine again until a professional inspects it and gives you the all-clear that it’s safe to use. 

3. The vent hood flap doesn’t open properly.

If you notice that there is a buildup of debris and lint on the outside vent or the dryer hose, then you know you have a dryer vent in need of some TLC. The dryer duct hood flap is designed to be opened. If the dryer duct does not open when the machine is working, then this is a sure sign that the airflow is being restricted thanks to a buildup of lint. 

4. Your clothes are taking longer to dry.

A clogged dryer vent is not just a fire hazard; it’s environmentally unfriendly and costs money. Each time you use your clothes dryer, you could find yourself twiddling your thumbs for an inordinately long time, waiting for clothes to dry. Clothes may take twice or even three times longer to dry when the dryer vent is clogged. The longer you use your clothes dryer, then the higher your bills will be at the end of the month. In addition, you’re also wearing out your machine and reducing its lifespan. 

A clothes dryer is not unlike a car with mileage, and so you could be replacing your dryer sooner than necessary because the clogged vent is putting wear-and-tear on the internal mechanisms. When a dryer vent is clogged, the warm, moist air stays in the cavity of the dryer and keeps your clothes damp, preventing them from drying as quickly as they should. 

It’s estimated that a 40-minute dryer cycle in an average dryer costs around 45 cents. And a typical household might use their dryer five times per week. This means that running your dryer for a year will cost around $117. So you’ll be spending an extra $117 to $234 if your dryer needs to run for 80 or 120 minutes to dry your clothes. And those figures don’t calculate how much you’ll spend on replacing worn-out dryers faster than normal. There are monetary, environmental, and fire prevention reasons to fix this issue today. 

How to clean your dryer vent in 5 easy steps. 

1. Locate your dryer vent. 

It’s always good to know what you’re looking for. You are looking for an exhaust that is around four inches in diameter at the back of the dryer. You also need to locate where it leads to the outside. There’ll be a plastic cover over the vent and it looks a bit like this:

Credit: Wikipedia

2. Pull the dryer out from the wall. 

Having located the vent, pull out the dryer and disconnect it from the power supply. Carefully remove any metal tape or clamps that are connecting the vent pipe to the exhaust. 

3. Clean the clogged dryer vent. 

You need to buy a kit specially designed to clean out your dryer vent. They cost under $20 usually and are essentially two six-feet long rods that connect. This makes a 12 foot-long pole, like a chimney sweep, enabling you to reach Inside the dryer. Use the brush in a circular motion to dislodge the lint and debris.  

4. Reconnect the dryer.

You can use a vacuum or dustpan and brush to remove lint and debris from the laundry room floor. Then reposition your dryer in the correct place and reconnect it. 

5. Try a test run. 

“It’s a dirty job, but someone’s gotta do it,” could’ve been coined for cleaning your dryer vent. But once you’ve finished, you’ll be blown away by how much more efficient your dryer is. You can rest easy knowing you’ve saved money and have taken an important step in fire prevention. Good job.  

SERVPRO of North Irving: Helping Prevent Fires from a Clogged Dryer Vent

We hope a fire never happens in your home. Here at SERVPRO of North Irving, we’re experts in fire remediation and fire restoration. If you’ve had a house fire, we know you’re stressed and scared. But we can help put your house back in order with our fire restoration services while you catch your bearings. 

It might be that you are either unwilling or unable to clean your dryer vent yourself. You need to be able physically to pull out the dryer and bend and clean out the duct. Don’t let that be a reason to leave your dryer vent without its annual cleaning.  We can also come out to help you professionally clean your dryer vent once a year, in accordance with fire safety advice. 


The small cost of having your clogged dryer vent cleaned professionally will be easily offset by replacing your dryer less often. And it will also save you hundreds of dollars a year in reduced energy bills. Whether it’s fire damage restoration tips or a free no-obligation quote, give us a call today at (972) 986 7677.

How to Get Mold Out of Carpet Like an Expert

1/29/2020 (Permalink)

Mold Remediation Mold remediation picture

Mold in your home, if left untreated, is truly the stuff of nightmares. Mold is a living, breathing organism that spreads spores rapidly. On your carpet, mold can start growing for a variety of reasons. A flood, pipe leaking, or hot, humid weather can easily feed mold growth in the house. Potted plants leaking down onto the carpet can also lead to excess mold growth. No matter what the cause, a moldy carpet is never a pleasant thing to deal with. Here’s how to get mold out of carpet like an expert. 



The Problem with Mold

No one wants mold in the home. Mold, whether on your carpet or walls, is unsightly and smelly. It’s a proven fact that mold can cause health effects. If left untreated, mold present in a home is likely to affect at least one of its inhabitants.  

While you work out how to get mold out of carpet, it's always best to identify the root cause. Some causes will be more apparent than others and may require a bit of sleuthing. A flood is obvious, but something less noticeable like groundwater seepage can be feeding the mold on a carpet. If in doubt, a professional can treat mold and identify the cause at the same time. 

It’s critical to understand that to get mold out of carpet for good, you have to cut off the source of its water supply. Mold won’t grow without moisture to feed it. There are various methods for how to get mold out of carpet. But first, let's look at ways to prevent mold from growing in your home in the first place. 

Our Top Mold Prevention Tips 

Prevention is always better than a cure. Follow these tips to avoid mold from setting up shop on your carpets.

  • Open doors and windows to increase air circulation and ventilation
  • Use a dehumidifier to reduce ambient moisture
  • Never store firewood directly on a carpet without a rubber mat to act as a moisture barrier
  • Vacuum regularly to remove mold spores lodged in the carpet fibers
  • Don't set potted plants directly on the carpet—always place a rubber mat or tray under the plant
  • Leave the lights on, as mold loves darkness and humidity  

How to Get Mold Out of Carpet the Chemical-Free Way

If you’ve caught the mold early and you’re not a fan of harsh chemicals, then you can use everyday, non-synthetic household products to remove mold from your carpet. 

Step 1 

Open the windows and doors in the affected area. Humidity is what causes mold, so by increasing the airflow, you can reduce moisture in the air. You can also use a fan to increase airflow. 

You can follow this first step for all three methods we’ve listed in this article. By opening windows, you can reduce the musty, moldy smell, and the increased ventilation will reduce the harm of any chemicals you may use in the methods below. 

Step 2 

If it's an area rug or an otherwise removable carpet impacted, then let the sun do the work of removing the mold for you. Hanging the carpet outside for one or two days in direct sunlight can be enough to dry the carpet of moisture and kill mold spores. You can leave the carpet outside for longer if the back of the carpet is also damp. 

Step 3 

Try baking soda sprinkled on the affected area. You could also use cat litter to help remove the moisture, but be sure to choose litter such as crystal litter that won't damage your carpet. Leave the product on the affected area overnight to draw out the moisture, then vacuum up the next day. 

Step 4 

Another method to get mold out of carpet is to use white vinegar to kill the mold. Or white vinegar mixed with equal parts of methylated spirit. Simply spray the affected area with the product and use a stiff brush to scrub in the product. All you need to do is then blow, or air dry the affected area. 

How to Get Mold Out of Carpet Like a Pro: Our Second Method

There are plenty of anti-mold sprays on the market that you can purchase. However, these products often contain harsh chemicals that may discolor carpets. So, whatever method you use, always test the product on a corner of the carpet. 

You can also choose a product that has a "mold barrier" or "encapsulate" treatment. If you have a carpet that is kept in humid conditions, then the barrier can be very useful in preventing mold from growing back. 

Follow our previous step 1 by opening doors and windows for increased air flow and ventilation. Then, follow the instructions listed on the product carefully. And be sure to apply any chemical products with caution. 

The chemicals can be dangerous if inhaled. You should wear a facemask as you apply the product and make sure that pets and kids are out of the way. If you feel wheezy or are short of breath, then move to another well-ventilated room until you feel better. 

Alternatively, you can hire a steam cleaner. These cleaners are used by professionals and are very effective in removing mold spores. If you use a steam cleaner to lift mold spores, it's essential you dry the carpet thoroughly. Otherwise, mold can grow back. 

How to Get Mold Out of Carpet: Call in the Pros

To get mold out of your carpet and to restore your home quickly and affordably, you can always call SERVPRO of North Irving. We’re experts in damage restoration for a whole host of things like fires, floods, and mold remediation. At some point, it may be better to call in a professional rather than trying to tackle the job yourself. So, when’s the right time to call in an expert?

Generally speaking, if the affected area is greater than five feet, you may be best advised to call in a professional. If the mold has spread to this size, it's likely that the underlay and flooring may also be affected. If the mold is too widespread, then you may need to replace the carpet after having the flooring treated, but we can help you find the best solution to your moldy carpet issues. 

We can also provide anti-moisture polyethylene sheeting or professional treatment to prevent further mold growth in crawl spaces where dampness and moisture are common. We also offer carpet restoration services for homes in the greater North Irving area. 

At SERVPRO of North Irving, we'll guide you through the necessary steps you need to take to make your home safe and prevent any further outbreaks in the most cost-effective way.

What is a Circuit Breaker? How to Check and Reset a Circuit Breaker Box

12/13/2019 (Permalink)

Before the invention of electricity, people had to make do with living in a world that was often dark, dreary, and cold. Fortunately, we don’t have to deal with that anymore. With the flick of a switch, our homes are bathed in light. We have the luxury of modern appliances, and our homes are a place of comfort and coziness. But do you know what keeps your electricity working tirelessly and safely in the background? The circuit breaker is one of the essential devices in the modern age. And it’s the home base of electrical activity in your house. Here’s what you need to know about checking and resetting a circuit breaker box. 

What is a Circuit Breaker?

A circuit breaker is a switch that automatically stops the flow of electricity when there is an overload or short in the electrical system. The circuit breaker box is where the different switches are housed. However, the circuit breaker box isn’t the source of electricity in your home. That distinction belongs to the local power plant. So how does electricity get from the power plant to your house?

How a Circuit Breaker Works

The power distribution grid carries the power from the plant to individual homes. Inside the home, electric charges move in a large circuit, which houses many smaller circuits inside it. At one end of the large circuit, a hot wire goes straight to the power plant. The opposite end, called a neutral wire, goes into the ground. 

So, the hot wire is connected to a source of high energy, while the neutral wire is in the ground where there isn’t an energy source. As a result, the voltage can travel in rapid, alternating currents across the circuit, powering your home.

Circuit Breakers: Fire Prevention

A consistent voltage between 120 to 240 volts is delivered from the power distribution grid to the house. But the current and the resistance of the voltage will change and vary throughout the home and its electrical devices. For example, light bulbs and appliances offer a particular amount of resistance. This resistance is called a “load.” The load is what powers the appliance or light bulb. 

When a home is wired with electricity, hot wires and neutral wires do not touch. The charge that’s flowing through the circuit goes through the appliance or light bulb. The electrical resistance in an appliance, for example, will limit how much charge goes through the circuit. For the most part, the system runs smoothly. But sometimes, a hot wire may contact with a neutral wire or something else that is grounded. 

For example, the motor in a ceiling fan could overheat and melt the hot and neutral wires together. Home remodeling can also lead to punctures in the power lines throughout the walls of the house. Hotwires that are connected to the ground lead to less resistance in the circuit. The voltage will create a considerable amount of electrical charge through the hot wire. This overheating will cause a fire. Your circuit breaker’s job is to prevent this from happening. Whenever the current is detected at a high, unsafe level, the circuit is cut off. 

Learn more about fire restoration and the 10 steps you should take immediately after a fire.

Checking and Resetting Your Circuit Breaker

Circuit breakers are housed within a grey metal main service box that is attached to a wall. In most homes, the main service box is located in the basement, garage, or utility closet. A circuit breaker will only switch off power to the room in the house where a short or overload has happened. But it’s still annoying when you kitchen loses power while you’re trying to make a piece of toast before dashing out the door for work. Fortunately, it’s easy to check and reset the circuit breaker. But first, a few safety tips:

  • Wear safety goggles
  • Ensure that your hands are dry
  • Stand on a dry surface when checking the breaker
  •  Do not stand directly in front of the service box when resetting the breaker

First, turn off all the lights and unplug the appliances in the room that’s been affected. You’ll want to use a flashlight to open up the main service box and ensure that you can adequately see which circuit breaker has been changed. Every breaker within the service box will have three positions that you can switch it to - on, off, and center position. The circuit breaker that’s been flipped to the center position is the culprit and the one that needs resetting. 

Flip the offending breaker to the “off” position, and then flip it to the “on” position. Wait a minute. If the switch stays put, then you’ve successfully reset the breaker, and the power is back on in the affected room. But what’s causing the issue in the first place? In most cases, the switch gets flipped to the center position when an electric device has shorted. Or there are too many appliances running at once that are overloading the system. 

How to Find a Shorted Device

Switch each light in the affected room on and off. If the breaker stays put, then unplug and plug in each device that’s in the affected room. Whatever trips the circuit breaker to the center position when you plug it in is the culprit. When you look at the device’s power cord, you’ll see charring or a melted power cord. 

For overloads to the system, unplug and then plug in all the devices and switch everything on, including the lights. If the breaker trips when you do this, then the room is overloaded. Turn off the major power users, like AC units or space heaters. Plug them into a different room to prevent the breaker from tripping. 

But what if when you initially check the circuit breaker, the switch won’t stay in the “on” position? A circuit breaker that keeps going back to the center position after you move it indicates a severe wiring problem in the home. You must contact an experienced electrician asap to prevent a house fire from an electrical wiring issue.

Has an electrical fire damaged your home? Our professional fire damage restoration experts in Dallas can restore your home to its original condition. Contact SERVPRO North Irving today at (972) 986-7677 to see how we can help. 

Our Top 5 Holiday Home Safety Tips

12/13/2019 (Permalink)

While you and your loved ones are ready to relax and take a break for the holidays, home safety should never fall to the wayside, despite the festivities. Did you know that the holiday season is when most house fires occur? Slips and falls from snow and ice are also common. And are you hanging up Christmas lights? Prepare to take a trip to the ER if you aren’t careful. Below are our top five holiday home safety tips. Follow the steps below to ensure that you and your family stay safe while you enjoy the winter wonderland. 



1. Lit Candles Holiday Safety Tips

Candles may light up your home with beautiful holiday ambiance. Fragrant candles can also make the rooms smell like Christmas. But they are dangerous, especially when left unattended or without adequate clearance. Candle fires are four times more likely to occur in December than at any other time of year. One easy way to reduce the risk of fires from candle flames is to give the candle at least three feet of clearance from anything that could be flammable. 

Always place the candle on a sturdy surface. Consider covering them with a hurricane globe for increased safety. Whatever you do, do not leave the candle unattended. Children and pets can easily knock a lit candle over and start a house fire. 

Now that you know the statistics and risks regarding candle fires, it might seem like using traditional candles to make your home a cozy winter retreat isn’t worth it. Fear not, there are ways to get that beautiful glow without risking a fire. Consider using safe LED candles instead. You can find a variety of different sizes, colors, and styles. If you miss the scent of a lit candle during the holidays, you can purchase fragrant and safe wall plugins to use instead. 

2. Cooking and Kitchen Holiday Safety Tips

What would the holidays be without delicious, home-cooked food that you usually don’t get to enjoy the rest of the year? Unfortunately, house fires during the holidays often occur in the kitchen, for many reasons. On top of that, kitchen holiday safety issues can lead to burns and hot grease spills that can send someone to the ER. People get distracted and can leave the burners on, or forget a boiling pot on the stove. Incorrect use of a deep fryer is another holiday safety hazard. 

So what can you do to keep everyone safe from fires, spills, and burns?

  • Do not place anything flammable near the stove, like mittens and wooden spoons
  • Be sure to turn pot and panhandles away from the edge of the oven so no one can knock them over
  • Use a timer or alarm, so you don’t forget that something is cooking while you socialize

For added safety and security, make sure you have a fire extinguisher in the kitchen. Check and make sure your smoke detectors are all working, too. 

3. Christmas Tree Holiday Safety Tips

Christmas trees are pine trees, and pine is used to make turpentine, an extremely flammable substance. If a Christmas tree catches fire, it is practically explosive. If you are going to purchase a live tree, you’ll want to make sure the plant is as fresh and moist as possible. Also, make sure the needles are intact. A freshly cut trunk will also keep the tree hydrated so it won’t be such a tinderbox. And never place the tree near a fireplace, candles, or radiators. 

learn more about fireplace safety before the holidays!

The air inside the home will mostly turn dry and full of static during the holiday season. This is a recipe for a dry tree that can easily catch fire from the tiniest spark. Be sure to refill the tree’s water supply often, and keep it well-watered during the holidays. But even a fresh and hydrated tree will dry out significantly within a month of being inside a dry, warm house. Discard the tree soon after the holidays to reduce the risk of fire. Are you using an artificial tree? Just make sure the model you choose if fire-resistant. A pre-lit, artificial tree should have a UL rating for safety. 

4. Holiday Lights Safety Tips

Are you planning to hang up strings of colored lights for the holidays? Be sure to inspect each light and strand for any damage. Broken sockets on the light strings, or frayed and cracked electrical cords are a fire hazard just waiting for ignition. Never run more than three light strings end-to-end. If you’re using extension cords for the lights, check to see if they are for indoor or outdoor use, and use accordingly. Don’t string together several extension cords. It’s a fire and safety hazard. Hanging lights outside? Use a UL-rated hanger or clip instead of nails or staples. 

While the holiday lights may bring a bit of cheer to you during the dreary winter season, try to resist leaving them for months on end. Rodents and pests will chew through the cords, and the elements will damage the lights too. Outdoor lights should be put away within three months.

5. Evacuation Plans

No one wants to think about a fire breaking out in their home. But to ensure the safety of your family, it’s best to come up with an evacuation plan. Making sure that everyone knows how to exit the house safely and quickly in the event of a house fire will prevent a tragedy from occurring. Develop a strategy for evacuating the home, and practice a few times before the holidays become far too busy.

Holiday Safety Tips: A Takeaway Message

Despite our best efforts and plans, accidents can and often do happen. Unfortunately, 780 homes in the U.S. this year will suffer from smoke and fire damage. Has your home been damaged from a fire? Our restoration experts at SERVPRO North Irving can help with fire restoration in Dallas.  

Smoke Damage: How to Get Rid of Fire Smoke in A House

11/21/2019 (Permalink)

white smoke against black background with caption smoke damage cleanup by SERVPRO of North Irving SERVPRO of North Irving has been a smoke damage cleanup company for 30+ years. We restore homes and businesses from any size smoke and fire damage.

Smoke Damage

Cooking mistakes commonly cause smoke damage. Either something is forgotten on the stove or the oven. Smoke smell is usually strong in the room where the accident happened, but sometimes you end up smelling it all-around the house.  

The good news is that smoke damage can be taken care of.  

These tips are useful for people who have had a small accident that was taken care of very quickly.  

If your accident is severe enough to cause a fire or if you are experiencing nausea or headaches, leave the area and call a professional smoke damage cleanup company. Inhaling fire smoke can be hazardous to your health.    

Light Smoke Damage Cleanup 

First, get rid of the source of the smell.

Whatever has burnt -- whether it be food or a kitchen towel that caught fire -- it’s time to throw it away. Wrap it with a plastic grocery or zip-lock bag to help seal the odor inside, and then carry it outside to the dumpster. Getting rid of the source will immediately eliminate the bulk of the smell out of your house. 

Next, ventilate. 

Open your doors and windows and let the smoke dissipate outdoors. Ventilation will help some of the smoke from settling in your home and will leave less for you to clean. 

Then, deep clean. 

Clean the room where the incident happened. Start at the top and work your way down -- this helps any small soot particles fall to the ground.

Wash walls, windows, and other surfaces with mild soap. Rinse thoroughly  

If you have cabinets or drawers in the area, open them up, clear them, and clean the inside of them as well. Whatever was in the cupboard or drawers should also be washed. 

Any knick-knack that can be washed needs to be cleaned, too. Continue using water and mild soap. 

Finally, if your floors are made of a hard surface, give them a good scrub. If you have carpet, you may want to rent a carpet cleaning machine at your local hardware store or hire a local carpet cleaning company to deep wash it for you.  

Are you thinking about using candles and aerosols? Save the expense. These items mask smoke odor for a little while. The smoke smell won’t be gone until all the smoke particles have been removed from your home. 

Not Enough? Time for Pro Smoke Damage Cleanup

If the steps above didn’t go the trick or if you have clothing, carpet, or furniture and upholstery, then it’s time to consider hiring a smoke damage restoration company. Be prepared to tell them:

  • What caused the smoke damage. Smoke is particles of that time that did not fully combust and is now in the air. Different items create different types of smoke, which require various techniques to clean properly. 
  • Where it occurred. 
  • Where you smell the smoke. 
  • What types of items are affected. They will bring the right tools and equipment to clean whatever was affected. 

A smoke damage cleaning company will visit your home and inspect the damage. They may bring specialized sponges to test different surfaces of your home and check for smoke and soot particles.  

After their inspection, they should give you an estimate for the cleanup and a general timeline of how the cleanup process will take. 

If the damage is significant enough and you need to file an insurance claim, the odor removal company should be able to work with your insurance adjuster to help process your claim. Ask them if they have experience with insurance claims before you hire them. 

Smoke Damage Repair

Cleaning smoke damage in a house will require different tools, techniques, and an eye for fine detail. Since smoke can get anywhere, the cleanup process can be time and work-intensive. These are some techniques you may see used:

Removing Smoke Odor From Clothing

Throwing your clothes into your home washing machine may not get rid of smoke smell. In some instances, your clothes may smell worse as the smoke particles embed themselves deeper into your clothing fibers. The most effective way to get the smoke particles (and thus the smoke smell) out of your clothes is to get them washed in a machine called the Esporta Wash System.  

Advanced restoration providers have these sophisticated machines in their offices. The device uses water, hydraulic pressure, and a mixture of up to six detergents to make your clothing and other textiles food-grade safe. 

Ask your smoke damage restoration company what method they use to clean clothes. 

Ozone Generators

If you’ve searched for smoke damage cleanup, then chances are that you’ve seen articles about ozone generators. Ozone can effectively eliminate smoke odor, but should only be used carefully. For best results, hire a professional. 

Deep Wash Carpet Cleaning

Your carpet may be able to be saved. Ask for a deep wash carpet cleaning. Professional fire damage restoration providers use powerful truck-mounted carpet cleaners to push detergent-laden hot water into the fibers of your carpet and extractors to get the soot out. 

Upholstery and Drapery Cleaning

If your smoke damage cleanup company has carpet cleaning machines, chances are they will also have the proper equipment to clean your drapes and upholstery the same way they did your carpets. Upholstery and drape cleaning tools are made to handle the delicate fibers. 

Air Duct and HVAC Cleaning

Smoke rises into the air and can settle inside of your air ducts. The next time your AC turns on and blows air, that soot will blow out with it. This is why it’s important to get your air ducts inspected and the soot removed before the AC runs again. 

Ultrasonic Cleaning

If your items need to be cleaned, a sophisticated fire damage cleanup company will have an ultrasonic cleaning machine. This machine looks like a tub of water with billions of small bubbles floating inside. Items are dunked inside the device along with detergent, and every part of the piece is thoroughly cleaned in just minutes. 

Move-Out, Storage, and Move-Back

When fire and smoke damage is bad enough, some or all of your home’s contents may have to be temporarily moved out to be able to clean your home correctly. Ask your fire restoration company how your items will be inventoried, cleaned, and stored. 

Fire Damage Restoration

If your smoke damage was caused by a large fire that caused damage to your home, read about our fire restoration process. Fire cleanup can be hazardous and should be left to experienced professionals with the proper safety equipment and tools. 

We Provide Fire Restoration Near You

Need some help? We’re here for you. We've been fire and smoke odor removal specialists for over 30 years, and we have restored thousands of properties after damage, and we guide our clients from the start of their restoration to the very end.  

Give us a call or leave us a message and let us know what’s happened. We’ll meet you and give you a free consultation and estimate. 

Preparing Your Home for Winter: A Checklist

11/15/2019 (Permalink)

People are right to think they need a home. But the truth of the matter is, homes need people. Without people around to perform regular, routine maintenance houses deteriorate rapidly. Wintertime is especially harsh on your home’s interior, exterior, and critical systems like the HVAC and plumbing. Before we get into the thick of winter, you’ll need to do a few preparations to keep the house in great shape. Our winter home maintenance checklist is a good starting point. 


Inspect and Prepare the HVAC System

Number one on our winter home maintenance checklist is the HVAC system. As an essential part of the house, preparing your HVAC system for winter is crucial. On average, a residential HVAC system will last between 12 and 15 years. Some can last over 20 years, while others will die within the first decade after installation. The way an HVAC system is maintained has a lot to do with its lifespan. The more meticulous you are about maintaining your HVAC system, the longer it will last (and vice versa). 

Fall and spring are the best times to perform necessary HVAC maintenance. The filters will need to be changed at this time, and it’s a good idea to have an HVAC technician inspect the system. While cleaning air ducts, the technician should make sure hot and cold air are running efficiently and going where they’re supposed to go. 

Check for Drainage Issues

Water that is given a chance to pool around the foundation wall can cause a range of expensive issues for your home. First off, water left near the foundation walls can lead to bowing and cracking over time. Mold can find its way into the basement, further compromising the structural integrity of the house and increasing the incidence rate of allergies and respiratory infections. 

Before winter hits, look around at the soil near the foundation. If the dirt has settled, then these are prime areas for water to pool and cause future repair issues with the property. Don’t panic if you find low spots and depressions in the soil next to the foundation, though. All you have to do is fill them in with dirt. 

You’ll also need to find out where the water is coming from in the first place. It’s usually the gutters. If possible, add downspout extenders to your gutters to ensure that water is adequately directed away from the foundation. 

Clean the Gutters

Next up on our winter home maintenance checklist are the gutters. The relatively mild seasons of spring and fall are the ideal times to check and clean the gutters. Once winter arrives, it might be too late. The best time to inspect and clean gutters and downspouts are after the trees have lost their leaves. Clogged gutters will cause drainage backups and overflows, leading to water running down the exterior of the house. This can severely damage the home’s siding and other exterior features. Foundations are also compromised when the gutters don’t work correctly. 

Seal Exterior Wood

When temperatures are mild during fall, you’ll need to paint, caulk, or otherwise seal any exterior wood. Wood left exposed to the winter elements will become damaged from the freeze, thaw cycle, leading to cracking, splintering, and other structural and cosmetic issues. 

Wood for decks is usually pressure-treated or built using rot-resistant wood species. However, trim around doors and windows is generally made out of pine boards that will quickly rot if not cared for adequately. Repairing damaged exterior trim is not easy and the repair will rarely blend in with the rest of the home’s aesthetic. The best cure? Prevention. 

Keep the exterior trim painted and caulked - an easy DIY job. Any paint that is chipped, flaking, or cracking will need to be replaced during the fall. Cracked caulk will also need replacing. Simply scrape away the damaged paint or caulk and reapply it fresh. 

What about decks? Even though decks are usually made with hardy materials, they still need maintaining before winter weather makes its yearly appearance. Painting, staining, and sealing the deck is a good idea to protect the wood beneath, but you don’t need to do this every year. 

Not sure if your deck is due for sealing? Pour some water on it when it is dry outside. If the water beads, you do not need to do anything this year. But if the wood appears to absorb the water, then you need to seal the deck. 

Protect and Seal Masonry and other Hard Surfaces

Driveways, sidewalks, and concrete patios will need protecting over the winter season. Apply concrete sealers to all hard surfaces in the fall after you fill in any cracks in the masonry or concrete. Water that gets into masonry cracks will freeze and thaw, leading to larger cracks over time and structural issues. By repairing breaks and sealing the masonry, you’ll ensure that these structures last for many years to come. 

Test the Smoke and Carbon Monoxide Alarms

The majority of house fires occur during the wintertime. People are running their furnaces and using the fireplace to keep the home warm and cozy. Adding to the risk of fires is the fact that the house is sealed up tight to keep the heat in, which makes carbon monoxide poisoning a bigger threat. Before winter starts, inspect all smoke and carbon monoxide alarms to ensure they are working correctly, keeping you and your family safe. If you were diligent in having an HVAC technician inspect the furnace, they should have checked to make sure the furnace and water heater were correctly vented. Ventilation problems are an enormous source of carbon monoxide threats. 

Cold weather can wreak havoc on your home’s interior and exterior systems. Without adequate home maintenance, HVAC systems, decks, and masonry won’t last as long. Keep this winter home maintenance checklist in mind this fall to keep your home in tip-top shape and your family safe and warm as the temperatures drop. Contact a technician at SERVPRO of North Irving today to have your HVAC system inspected and cleaned. 

Sewage Cleanup: Why It’s Important to Clean Your System

11/15/2019 (Permalink)

Before the invention of indoor and outdoor plumbing systems, millions of people died from contaminated water and bacterial infections. Luckily, today, these diseases have been mostly eradicated. Plumbing systems work silently in the background to keep us safe, and our homes and communities clean. But what happens when sewage systems back up and sewage cleanup becomes a code red on your to-do list?

Sewage is a biohazard and considered a Category 3 Blackwater, posing significant risks to your health. When sewage systems go awry, it must be dealt with efficiently, safely, and fast. Sewage cleanup is a labor-intensive and dangerous job. Homeowners should not attempt to clean up sewage unless it’s a tiny spill. Call a plumber and sewage cleanup specialist as soon as possible if you’re having problems with your system. Here’s what you need to know about caring for your sewage system so that you can prevent costly repairs in the future. 

Why is it Important to Clean Your Sewage System Regularly?

For homeowners, plumbing and septic systems are easy to overlook. These critical systems hardly give us any trouble, and it’s easy to forget about them while they work in the background, on autopilot, and silently. Most people don’t even think about their septic system unless something goes wrong. But a malfunctioning septic system can be an absolute nightmare to deal with. Sewage problems are not only costly to fix; they are a hazard to one’s health and property. While your septic system is working below ground to keep you and your home clean and safe, problems could be forming beneath the surface. Regular maintenance can prevent septic issues. 

Clean the Drains to Maintain Sewage System Integrity

A clogged pipe is the most common problem that your septic system will face if it’s not maintained correctly. As the months and years pass, debris will build up along the sides of the pipes. If water is taking way too long to drain, it could be indicating either a clogged pipe or a sewer system backup. 

A professional should clean and inspect the property’s drains at least every two years. Why, you ask? Well, checking the drains at this interval ensures that any small problems are caught before they become big problems. A clogged drain that goes left unnoticed can cause significant damage to your home if it’s not fixed. Some signs of impending drain trouble include:

  • Strange noises coming from the drains (such as gurgling or knocking sounds)
  • Sink and shower drains that take too long to work
  • Appliances like dish and clothes washers taking too long to drain

While it’s a good idea to have a professional inspect the drains every two years, drains can become clogged in between these inspections. Homeowners can take steps to prevent drain issues in the meantime:

  • Never rinse greasy, oily, or corrosive substances down the drains
  • Do not flush solid objects down the toilet (paper towels, wipes, etc.)
  • Use natural cleaners to remove minor drain clogs

Even wipes that say “flushable” should never be flushed down the toilet. Creating a drain cleaner of baking soda and white vinegar can clear and clean the drains in-between plumbing inspections. 

Clean the System to Prevent Bacterial Contamination

If the sewage system gets backed up with clogged pipes and slow drains, bacteria has a perfect pathway into your home. Even if the pipes are only partially blocked, this gives pathogens the ideal environment to grow and multiply. Germs will gather within not just the shower and sink drains, but also in the appliances where you wash your dishes and clothes. In some cases, bacteria can leach out of the sewage system and contaminate the groundwater on your property. 

Worst case scenario? The sewage system will completely back up. Wastewater will make its way into your home, contaminating your floors and carpets. If this happens, you’ll need to evacuate the home until a sewage cleanup and restoration specialist and a plumber can fix the damage and decontaminate your house. Sewage backups can destroy a basement or a bathroom. 

Clean the Sewage System and Prevent Damaged Drains

A clogged drain will make the plumbing systems corrode much more quickly than usual. With regular septic maintenance, you can extend the life of the pipes. Clogs will corrode the pipes rapidly, causing leaks that may go unnoticed for months. Fixing a leaking pipe takes time and money, and you may end up needing to replace flooring or drywall on top of it. 

Another primary source of sewage system issues is pipe damage from tree roots. Tree roots will search for water, breaking through the pipes in search of moisture and nutrients. By regularly inspecting and cleaning your sewer system, you’ll be able to spot these issues before they become major headaches and hits to your wallet. 

What do you do if you need sewage cleanup services?

Sewage spills can cause significant damage to your property and pose a health risk to you and your family. You’ll need to contact a sewage cleanup professional in Dallas immediately if your septic system fails. The longer the contaminated water is left to pool in the home, the higher the risk of severe water damage and disease. 

How can a professional sewage cleanup specialist help?

Professional sewage cleaners have the skills, knowledge, and equipment to safely and appropriately remove unsafe blackwater from septic failures. They will clean and sanitize the home while decontaminating your property. If the home has water damage issues, a professional can perform necessary water damage restoration throughout the property as needed. In some cases, mold may form and pose another hazard on top of the sewage backup. Professional sewage cleaners can also remove mold and prevent future mold growth, keeping the air you breathe inside the home safe and clean. 

What do sewage cleanup services cost? It depends on the extent of the damage and the size of the spill. On average, a sewage system cleanup can cost anywhere from $2000 to $10,000. If you need sewage cleanup services in Dallas, SERVPRO of North Irving can help. Contact us today to restore your home to its original condition. 

Common HVAC Problems: Save on Electric Bills with Home Improvement

10/25/2019 (Permalink)

You rely on your HVAC heating and cooling systems to keep you and your family comfortable. When the air conditioner or furnace quits working, you notice. Coming home to a freezing home in winter or a stuffy house in summer indicates an obvious problem with the HVAC system. But sometimes, common HVAC problems are far more subtle. What happens when you let common HVAC problems go unnoticed? Well, these problems can cause a slow bleed to your bank account. When your HVAC system isn't working correctly, your electric bills will start going up. Learn how home improvement, cleaning your HVAC along with fixing common issues can lower your electric bills. 

Who Are The Most Likely Culprits Causing Your Electric Bill To Go Up?

Unfortunately, there's no way around paying an electric bill. Using air conditioning in the summer months and heating your home during the winter can cause significant electrical use at certain times throughout the year. If you open this month's electric bill and find that it's far more than you're used to owing, then there might be something else going on. You'll want to identify what's causing the electric bill to go up and fix it. Fortunately, there are a lot of things that everyday Jane and Joe homeowner can do to fix common HVAC problems and lower their electric bill. But first, what are the most common reasons for sky-high electric bills? 

  • Energy vampires
  • Leaving the lights and appliances on when they aren't needed 
  • Using large appliances 
  • Forgoing necessary home maintenance and home improvement
  • Forgetting to service the AC or heating units

Fixing common HVAC problems with the AC and heating units is one of the most effective ways to significantly lower your electric bills. Home maintenance and home improvement can make your home more energy-efficient, too. 

Home Improvement and Maintenance to Lower Your Electric Bills

Every home can benefit from home improvement and maintenance when it comes to increasing energy efficiency. For older homes, especially, home improvement is critical. Newer builds are constructed with more energy-efficient materials. As homes age, window frames and door frames can sag and floors can slope. This natural wear and tear of the home can make it less airtight, and more prone to drafts. A drafty house will make your HVAC system work harder and less effectively. The result? A higher electric bill. The good news is, there's a lot that homeowners can do to maintain the property and make it more energy-efficient. 

  • Seal windows and doors to cut down on drafts with caulking
  • Add weather stripping to the door thresholds to keep cool or warm air inside
  • Install window blinds or blackout curtains 
  • Replace inefficient light bulbs with newer efficient models
  • Maintain and improve AC units

How HVAC Maintenance Fixes Common Problems

The HVAC system can be a major energy hog if it's not maintained correctly. You'll want to change your AC and furnace filters every three to nine months, depending on how often and how heavily you use the units. A general rule of thumb is to change them out every six months. Old, clogged filters will cause the HVAC system to run inefficiently. Luckily, this is a pretty easy and affordable fix! 

You should also make sure the AC and heating vents are free of dust and debris buildup. Any obstructions will cause issues with the unit's efficiency, and your electric bills will increase. If there are any issues with the system's components, this can also make the unit hog electricity. This is why scheduling professional tune-ups and maintenance for your HVAC units is critical. A technician can uncover HVAC problems and fix them before they turn into a serious issue and become too costly for you to repair. 

HVAC Operation for Lowering Your Electric Bills

How you operate the HVAC system will also impact how much you pay for electricity each month. Although it's really a matter of personal comfort, many HVAC systems have an ideal temperature range for maximum efficiency. How do you find out what that range is? Consult the owner's manual or ask an experienced HVAC technician. It's also a good idea to avoid wild swings where you set the temperature. Extreme fluctuations can cause the system to work harder and less efficiently. Also, putting a strain on the system can shorten the lifespan of your AC or furnace. 

How the Thermostat Impacts the HVAC System

The thermostat plays a significant role in how well the HVAC system operates. Try to set the thermostat to the coldest temperature you can tolerate during the winter. On hot summer days, set the thermostat to the highest temperature you find comfortable. Not only will this lower your energy consumption, but it will also extend the lifespan of your HVAC system. It won't be working as hard to maintain indoor temperatures when the weather outside is extreme. Although this may seem insignificant, the impact it will have on your electric bills is substantial. By doing this, you can save 5 to 15% on your electricity bill every year. 

Do you have room in your budget to install a programmable thermostat? Doing so can save you even more money on your electric bills. Old thermostats can also have worn out components that can make them less accurate and, therefore, less efficient. With a programmable thermostat, you can set the HVAC system to a certain temperature when nobody is home. Lowering the amount of heating or cooling you need when the house is empty will lower your energy bills, and also extend the lifespan of your unit. 

Our HVAC Maintenance and Problems Bottom Line

Homeowners can do many things to maintain their HVAC and uncover common problems themselves. Regular, routine maintenance of the HVAC unit not only lowers your energy bills but can also save you money in other ways. 

At SERVPRO North Irving, we can perform an air duct cleaning or HVAC cleaning service in your home to address any indoor air quality concerns and detect any possible HVAC problems. If you uncover a common problem early, fixing it is typically less expensive than if it had gone unnoticed for months or years. A well-maintained HVAC system will also last longer, which saves you money in the long run. Keep these HVAC and home improvement tips in mind to keep more money in your wallet! 

Dallas Tornado Damage Repairs

10/24/2019 (Permalink)

Servpro of North Irving logo with 1 Company 100% restoration text and services list with grayscale background of construction SERVPRO of North Irving is locally owned and has restored thousands of properties in their 30+ year history. Contact us for Dallas tornado repairs.

Repairing Your Home After Tornado Damage

What Comes After Roof Tarping and Board-Up?

Temporary repairs like roof tarping and board-up will go a long way to helping the homes avoid secondary damage.  Most homes and businesses have had temporary repairs completed on their properties, and this helps satisfy your insurance company’s homeowner insurance temporary repairs requirement. 

There’s still more that needs to get done before your home is back to normal.  

If you are hiring a restoration company, what comes next? What should you expect?  

Debris Removal

All debris needs to be removed from your home for a few reasons.  First, it’s a matter of safety. Second, the restoration company you choose will need space to move in and out of your home.  Third, any debris that remains on your yard has the potential to damage the underlying grass.  

A full-service restoration company will handle the debris removal for you, including large trees.  Everything should be hauled away -- not remain on the curb. 

Move-Out

In homes with extensive damage, all belongings may need to be moved out so workers can correctly clean and restore the property.  

The move-out process has to be meticulously documented.  The reason for this is because all documentation is presented to your insurance adjuster so your claim can be validated.  Just as important, you and your restoration company need to know what items can be salvaged and cleaned and what items have to be thrown away.

Every item should be documented, inventoried, and safely boxed.  Then, they should be taken to the restoration company’s cleaning facilities.  The items are unpacked, sanitized, and repackaged. Your items are then put into a storage facility for safekeeping until they can be returned to you. 

Cleaning Your Belongings - Content Cleaning

Cleaning your belongings is important, especially if they were contaminated during the storm.  Your restoration company should first make sure content cleaning is approved by your adjuster -- this will ensure you don’t have to pay for this out-of-pocket in the back end.  

There are different ways your items can be cleaned.  Companies can either use an ultrasonic machine and/or clean items by hand. 

An ultrasonic machine can clean every nook and cranny of your item.  Picture a large, deep bathtub filled with water. Your items will be loaded onto baskets and dipped into this bathtub, which has detergents and billions of small bubbles inside.  In just a few minutes, contaminants are removed from your items. The final steps are to dry the items, document their cleaning, and re-pack them for storage. This is our preferred cleaning method. 

Another method is hand cleaning.  This process is slower than using an ultrasonic, but may be necessary for especially delicate items.  

Cleaning Your Clothing - Textile Cleaning

Textiles are clothing, blankets, soft toys, sports equipment, and shoes.  If your textiles need to be cleaned, ask your restoration provider: Do you clean textiles in-house? 

Many adjusters today will only approve textile cleaning from restoration companies that can provide this service in-house.  

Textile cleaning can be accomplished in a variety of ways.  One of them is dry-cleaning, although this is rarely done in-house with a full-service restoration provider. 

Instead, full-service restoration providers tend to use a process called the Esporta Wash System.  This is a specialty wet-wash system that uses hydraulic pressure to sanitize items back to food-grade safety.  

We are a Certified Esporta Wash System operator, and you can learn more about our process here

Demolition

After your contents have been moved out, your home’s cleaning can begin.  Your home should ideally be cleared of all outside debris before this step starts.  This will simply help the technicians walk in and out of your property without any additional tripping hazards. 

Demolition is a big part of cleaning your home because everything that was broken inside and cannot be salvaged has to be taken out before it can be replaced.  Demolition can take hours to days, depending on the extent of the damage to your property.  

Trash Haulaway

All debris and demolished items should be hauled away at the end of every shift.  During storm situations, city garbage services may run behind schedule. Taking debris away will discourage unwanted visitors from picking your items and will help set up a safe worksite for the following day. 

Reconstruction

It’s important to meet the Reconstruction Manager of the full-service restoration company you use.  Ask yourself:

  • How experienced are they?
  • Are they someone I trust and will want to work with for the duration of my project?
  • How will they work with my insurance adjuster to make sure my claim is covered?
  • Will they be available to answer all my questions in a timely manner?
  • How will they guide me through the rebuild of my home?
  • How long do they think repairs will take?

A great Reconstruction Manager should have plenty of experience rebuilding homes.  They should be empathetic to your situation and have the same goal that you do -- to rebuild your home correctly, safely, and as quickly as possible.  

A Reconstruction Manager will have a team of technicians and administrators behind them to help move the process forward.  There should be frequent communication with both you and your adjuster about the process, and they should be available to answer your questions quickly. 

During a storm situation, your home or property is unlikely to be the only one that has been affected.  This, unfortunately, means that some flooring, wall, and other kinds of suppliers may be on backorder which will delay your reconstruction.  If this is the case, expect a great Reconstruction Manager to be upfront and honest about a realistic timeline for your project.  

Post-Construction Cleanup - Structure Cleaning

After the construction is complete, we’re almost done.  Your restoration company should clean up after the work they’ve just completed.  Since reconstruction dust tends to get everywhere, expect your home to be thoroughly cleaned before your return -- air ducts included!

Move-Back

Finally, it’ll be time to move back into your home.  Your restoration company will take all of your clean items out of storage and drop them off at your house.  Ask your company about their unpacking process. Some may simply drop off your items in boxes while others will take the extra step of unpacking and setting your items for you. 

Water Damage Restoration After Tornado

Some properties experienced water damage when storms came just a few days after the tornado.  For those properties, the water damage remediation process along with the tornado restoration process is necessary.  

In this situation, temporary repairs (roof tarping and board-up) are still the first necessary measures to take.  They will help keep additional weather out of the home and will make it possible to stabilize your home for mitigation work to take place.  

Water damage restoration includes:

  • Water Removal.  All standing water has to be extracted from your property. The areas it touched need to be sanitized. 
  • Drying.  To help prevent mold growth and further damage, the home has to be dried.  Commercial air movers and dehumidifiers should be installed. 
  • Daily Moisture Checks.  Every day, a technician should visit your property and ensure that the drying plan is going smoothly.  Changes should be made immediately to help the home dry quickly. 

Choosing One Full-Service Restoration Company or Many Companies

Choosing to work with either one full-service restoration company or many different companies is a decision that only you can make.  

By law, your insurance company and adjuster must honor your choice of company(ies) to work with. 

Let’s Finish Getting Your Home Back Together

Our franchise has been locally owned and operated for over 30 years.  In that time, we’ve restored thousands of homes and have worked with insurance companies to process claims.  

If you are looking for a company to help you finish your home’s cleanup and restoration, we’re here for you the rest of the way. 

We are 1 Company for 100% RestorationWe routinely help homeowners in need cleanup and restore their properties -- from start to end.  Our full-service restoration services help make an already difficult time easier to manage because we assign you one point of contact that you know you can always count on to guide you every step of the way.  

We live and work in our hometown of Dallas Fort Worth.  When the tornadoes hit, we were fortunate enough to stay safe.  Not everyone is able to say that. Whether you decide to let us be your restoration company or not, we’re here to help our neighbors. 

Contact us if you’re interested in a free consultation.  We’ll visit you at your property, answer your questions, and give you guidance during this difficult time.  

We’re here to help. 

Who's Responsible for Water Damage: Tenants or Landlords?

10/6/2019 (Permalink)

woman in black rain boots using blue pool net skimmer in water damage Whether your landlord or you are responsible for paying for water damage depends on the circumstances that caused it.

Water damage can occur without warning, and it can be costly to fix. But who exactly is responsible for the damages? Is it the landlord or the tenant? This is what today’s blog will try to answer. 

But first…

Signs of Water Damage

Water damage is every landlord’s worst nightmare. Even a tiny leak or a plumbing problem can lead to serious and costly damages. This event is especially true if the problem is left unattended for quite some time. 

Some signs of water damage are easier to spot than others. They include:

  • Puddles or pooling water

Have you noticed an unusual puddle somewhere in your rental property? If so, get it fixed immediately. Even when it is just a minor problem, it is unlikely to reoccur. If it comes back, it may be an indicator of a leakage or seepage problem. 

  • Coldness

Is your home feeling unusually cold? If so, your walls are likely damp. Damp walls draw out heat from the walls leaving your home difficult to heat. 

  • Mold

This is also another common sign of water damage. Mold and water do not go hand in hand—one cannot exist without the other. If you spot a mold growing anywhere in the property, it means there is unwanted moisture somewhere in the property. 

  • Discolored walls

Discoloration is commonly a sign of overflowing gutters. Inspect them as soon as possible. 

Spotting any of these signs can be a sign of trouble. Call your landlord as soon as you can.

When does your landlord become responsible for water damage? 

Your landlord ensures you live in a safe and habitable environment. This includes ensuring your rental unit is free from any plumbing problems, says Uptown Dallas Properties

That being said, it also befalls on you to prevent further damages. For example, a supposed serious plumbing leak occurs. Your landlord makes sure you live in a habitable environment. 

In the same regard, as a tenant, it is your responsibility to notify your landlord of any kind of problem that threatens your safety. This can help stop problems from getting worse that will eventually cause serious damage to your home.

If you fail to notify your landlord quickly enough, the liability for damage caused to your personal property may be yours to take.

When does a tenant become responsible for water damage?  

You may also become responsible for water damage especially if the damage occurs as a result of negligence or carelessness. An example would be if you are out of town and leave the property under the care of a friend. 

For whatever reason, your friend forgets to shut off the bathroom faucet and water flows all over the floor. By the time the problem is discovered, the damage has already taken place, and everything has been soaked. 

In such a case, who do you think will assume the responsibility? It is definitely going to be yours to take. Your friend’s carelessness or negligence will have nothing to do with your landlord.

Another common sign of water damage is overflowing toilets. In this case, the problem must first be established. Is it because of poorly maintained plumbing pipes or is it a result of diapers and facial tissues being flushed down the toilet?

Of course, if the problem is as a result of misuse by the tenant, then the responsibility lies solely with the tenant. However, if it’s because of poor maintenance, then the responsibility becomes your landlord’s.

FAQs

Can renter’s insurance help? 

A renter’s insurance covers your personal property and will normally replace items if they get damaged or stolen. It covers personal items like furniture, electronics, small appliances like toasters, microwaves, coffee pots, and all other belongings.

Nowadays, more and more landlords require insurance as a pre-leasing requirement. For this reason, will a renter’s insurance help? Yes, it can. It is a beneficial backup strategy in the event of property damage as a result of negligence on your part.

Can you break the lease agreement? 

Yes, you can. Your landlord is responsible for providing safe and habitable living conditions, at least as per the Implied Warranty of Habitability law. If your landlord ignores your requests to fix, say, a plumbing issue, then you may be able to break your lease. 

Can you withhold rent from your landlord? 

It may be possible. However, be sure to check what your local laws say first. Some states allow tenants to withhold rent until the landlord acts on a repair problem, while others don’t. 

Back to the original question: who’s responsible for water damage? Is it you or your landlord? Clearly, there is no direct answer here. It just depends on the circumstances that brought about the problem in the first place.

How to Prevent Mold from Growing or Spreading

9/30/2019 (Permalink)

Ugh — mold. Outside of eating fancy blue cheese, there aren’t many instances where it’s welcomed with open arms.

Of course, this isn’t to say that when you’re faced with a mold situation, it’s the end of the world. While it does take some effort to remove mold from clothes, carpet, upholstery, drywall, and other items, it’s a manageable process (a professional mold remediation firm like SERVPRO can offer assistance with this). However, undoubtedly, you’re not hoping to find yourself in this position. Luckily, there are numerous preventative strategies that can help you steer clear of a mold problem.

Keep An Eye Out

Awareness is key! It’s a good idea to regularly check a home or structure for evidence of leaks and mold. Several areas tend to be culprits:   

  • Roof
  • Ceiling
  • Walls
  • Pipes
  • Plumbing fixtures and leaky appliances
  • Poorly sealed windows, doors, showers, and tubs
  • Foundation problems

If you notice water stains or splotches of mold growth, it should be addressed immediately. Obviously, if there is visible water seepage or damage, you should fix the source of the leak right away so it doesn’t encourage mold growth. If signs of mold are present (i.e. musty smells, significant condensation/dampness, or fuzzy patches of black, blue, green, white, or yellow), you may need a mold inspection. Mold can turn up in spaces that are invisible to the naked eye.

Ensure There Is Proper Ventilation and Air Flow 

Where there’s moisture, mold finds a way. Many areas require proper ventilation including

bathrooms, kitchens, basements, crawl spaces, and laundry rooms. It’s important to note that this isn’t an exhaustive list. Really, mold enjoys moisture in any setting. If you notice any water stains or condensation where there shouldn’t be, it’s an indication there’s a moisture issue.

A solution is to utilize ventilation fans in high-moisture areas. The capacity of these fans is measured in cubic feet per minute (CFM). For instance, a fan for a small bathroom should operate at one CFM for every square foot of space. The Home Ventilating Institute is an excellent source for fan guidelines.

Moreover, you can facilitate airflow throughout a building or home. This helps cut down on moisture. When it’s possible, open your windows to allow fresh air inside. Also, try keeping your closet and bedroom doors open. And, leaving some space between your walls and furniture can promote better air circulation. 

If you should find a humid environment has caused mold growth on your belongings, it may be time to call in an expert. In many situations, there are specific processes to remove mold from clothing and other items.

Understand And Control Humidity Levels

Taking ventilation and airflow a step further, it’s wise to monitor the humidity level. Generally speaking, you want to keep humidity at around 30 to 50 percent. Moisture meters can give you a reading of the moisture content in various materials. These devices are available for purchase at your local home improvement store.

To better control humidity, It may be worth your while to invest in dehumidifiers. Plus, it’s not a bad idea to couple dehumidification with air filtration. An air purifier with HEPA filter works well for cleaning the air and removing some airborne mold spores.

Keep Everything Clean And In Working Order

Not too hard, right? If you keep your home or business tidy, it can help reduce the chance of mold growth. When there are conditions that mold likes, it can start growing in 24 hours! Fortunately, there are some simple steps for battling a potential mold invasion:

  • Fix leaks as soon as possible
  • In high-moisture areas, keep all surfaces clean and dry
  • Make sure water is drawn away from the building structure (the ground slopes away from the foundation)
  • Clean and dry shower and tub walls with a squeegee
  • Re-caulk and re-seal plumbing fixtures when necessary
  • Dry out wet materials as soon as possible (towels, mats, rugs, loofahs, etc.)
  • Inspect your roof and crawl spaces at least twice a year
  • Clean downspouts and gutter guards
  • Check houseplants for mold

Also, if you have wet clothing, don’t let it sit in an enclosed space. You don’t want items to become a breeding ground for bacteria and fungus. As touched upon earlier, it is possible to remove mold from clothes; however, you may not want to experience what happens before that point. You could end up dealing with anything from fabric discoloration to skin and breathing problems.

Prevent Mold In The Refrigerator

It happens to the best of us. We forget about the leftovers shoved in the corner of the refrigerator until a gross discovery — a once delicious meal has turned into a moldy mess.

Certainly, we’re not saying that food mold is always dangerous. However, given the transient and airborne nature of mold spores, it can cause further problems like mold growth in other parts of the refrigerator. Additionally, spores can also travel into your respiratory system and cause irritation.

If you find moldy food items, don’t open the container. Place the items in a sealed bag and discard it as soon as possible. As far as fresh food, try to always store it in a sealed container.

Also, surely, you’ve heard the old trick of placing an open box of baking soda in the fridge. This is still a viable preventative measure. The pH composition of baking soda is such that mold is unable to thrive. It helps clean air as it moves through the appliance. 

When Mold Has Already Invaded Your Home 

If you got to this article a bit too late and you fear you’re in the midst of a mold intrusion, don’t worry. There’s support out there!

When you entrust a licensed mold company like SERVPRO of North Irving to perform remediation services, you can feel rest assured that the job will get done quickly and correctly. Our IICRC certified technicians use the latest technologies and processes to properly treat mold. Furthermore, our firm is the only SERVPRO in Dallas who is certified to use the Esporta Wash System, the leader in textile restoration.

If you’re in the Dallas area, you never have to battle mold on your own! SERVPRO is a full-service firm and can handle anything from removing mold from clothes to tearing out and rebuilding mold-infected parts of a structure. Contact SERVPRO of North Irving to learn more!

7 Most Common HVAC Issues & How To Solve Them

9/22/2019 (Permalink)

How often do you think about your HVAC system? If you’re like most people, probably not too often. The home is a place of comfort. It’s where you go to retreat from all the stressors of life.

It’s easy to forget the air in your home is highly regulated by a complex system. But, don’t let the word “complex” fool you. While intricate technology is certainly a part of any cooling and heating unit, it’s not difficult to make sure it’s functioning as best as possible. Once you understand the common HVAC problems and how to deal with them, you can greatly reduce the chance of an expensive and uncomfortable ordeal. 

1. Common HVAC Problems: Neglecting Regular Maintenance

This is a big one that gets the best of a lot of people. Don’t feel bad if it has happened to you. Again, when you’re in the serenity of your home, it’s easy to forget things go on behind the scenes. Plus, even with regular maintenance, normal wear and tear can cause issues. If you notice any of the following, it may be an indicator that repairs are needed: 

  • A sudden increase in heating and cooling bills
  • Low or no airflow
  • Hot and cold spots in one area
  • Air conditioner is blowing warm air
  • Unusual noises (i.e. whistling or squealing sounds)
  • Unpleasant smells 

These issues should be checked out as soon as possible since it may mean your HVAC is under too much stress. If it continues in a weaker state, the heart of the system (aka the compressor) could fail. Unfortunately, a dead compressor often results in the need to replace an entire unit. To avoid common HVAC problems, it’s recommended to have your unit inspected by a professional every year. 

2. Clogged Filters and Vents

Your HVAC filters have the important job of “grabbing” debris out of the air before it reaches the ducts. When dust and other particles collect in your ductwork, the unit can become clogged. This causes the system to work harder because the airflow is restricted. What’s more, if the filters aren’t properly catching pollutants, you could end up with poor indoor air quality. In addition, if vents are closed or blocked by furniture or other items, airflow can be compromised. The solutions are simple: 

  1. Replace your filters at least every quarter.
  2. Have your vents and ducts inspected and cleaned every three years.
  3. Make sure all your vents are open and free of obstructions.

3. Leaks

Another one of the most common HVAC problems is leaking refrigerant and/or water. Refrigerant is a substance in the evaporator system that’s essential in dehumidifying, absorbing heat, and cooling air. When refrigerant levels are low, the air pushed out will be warmer than it should be. If left in this state, the unit will start to work harder than it should. A technician should be able to pinpoint the cause of the low levels.

Also, if you notice water around the evaporator area (located near the blower fan on the inside of the unit), it could be because the drain line is clogged. Cleaning the line yourself is an option; however, it might be a good idea to have a technician take a look to see if there is anything else causing the leak. 

4. Dirty Coils 

In your unit are two coils — evaporator and condenser. Simply put, the evaporator coil picks up heat from indoor air while the condenser coil transfers the heat to an outside environment. Dust and particles can collect on these coils, causing a decline in the system’s efficiency. In many situations, this is a result of not cleaning the coils at least once a year and/or not changing filters regularly. 

If you have an outside AC unit, you might’ve heard you can hose down your coils. The process is a bit more complicated than this. While you can employ DIY cleaning strategies, we must put out the warning that condenser coils have fins that can bend under water pressure. For safe, thorough cleaning, try to find a reputable air duct and HVAC cleaning company.

5. Thermostat Failure

In some cases, common HVAC problems such as uncontrollable temperature fluctuations may come from a malfunctioning thermostat.  Luckily, this is often a quick and easy fix. First, check the owner’s manual to see if the thermostat runs on batteries; it may be as straightforward as replacing them. Next, if it’s not a battery issue, reference the manual again to see if there’s an issue with programming (if your thermostat is programmable).

Of course, if the problem consists — you guessed it — it’s probably time to call in a technician to investigate. 

6. Blower Fan Issues 

HVAC units have fans that blow air through ductwork. As you can probably surmise, when those blower fans stop working, the air stops flowing. This can be caused by the buildup of dirt or a blower motor failure. A trained tech should be able to find the exact cause of the issue.

Another complication is the blowers running constantly. Prior to hiring a technician, check your thermostat; it could be the fan is set to “on”. In this instance, it’s as easy as turning the fan off.

7. Other Common HVAC Problems

Obviously, what we’ve provided today is not an exhaustive list. An HVAC system is an impressive piece of technology with many moving parts. In addition to the complications listed above, there are some other issues that may be culprits:

  • The valves that block or regulate airflow in the ducts (dampers) are imbalanced
  • The furnace or AC unit has tripped a breaker or blown a fuse
  • The furnace has a pilot light that’s out or its ignition device is malfunctioning
  • A gas or electrical problem

For The Texans Out There…

If you’re in the Dallas area and need help with inspecting and cleaning your HVAC system, get in touch with SERVPRO of North Irving. We’re licensed, certified, and understand how to handle common HVAC problems. Plus, we work on both residential and commercial projects. We’re a breath of fresh air in more ways than one (sorry…we couldn’t help ourselves)!

Feel free to reach out by filling out an online form or calling us at (972) 986-7677.

The Typical Tools Professionals Use for Mold Treatment

9/17/2019 (Permalink)

Technology is a wonderful thing, isn’t it? From personal assistant robots to intelligent refrigerators, we’re all surrounded by devices that make our lives more convenient.

As you’re probably aware, there are many instances where innovation extends beyond convenience and into the realm of health and safety. This is the case in the mold remediation industry. Over the years, experts have perfected the process of inspecting and treating mold. It’s helped protect a countless number of folks from the harmful effects of dangerous fungus. 

As Dallas mold remediation specialists, SERVPRO of North Irving utilizes state-of-the-art equipment to ensure treatment is done quickly and safely. If you should ever find yourself with a mold problem, below are some of the tools you should expect will be fighting on your side. 

Water Extraction

When water finds its way into carpet and furniture, the lifecycle of mold can begin. A vital first step is to get rid of rogue water. At SERVPRO, we utilize industrial-strength machinery to ensure water and other troublesome liquids are properly extracted.

1. Submersible Pumps

When submerged, this device manipulates the water pressure in a way that causes the liquid to be pushed into the pump. It can then be safely disposed of.

2. Industrial Wet/Dry Vacuums

A professional wet/dry vac provides powerful suction for heavy-duty water and soil pickup.

3. Truck-Mounted And Portable Extraction Units

The vacuums within these units can quickly remove excessive amounts of water from a flooded structure. 

Moisture Meter

A moisture meter is something North Irving SERVPRO experts regularly use when performing mold remediation in Dallas. The device detects the moisture content in materials such as drywall, wood, fiberglass, and plaster. It’s a non-invasive way of seeing how much moisture is present. It’s key to get readings as soon as possible since a moist environment can cause mold to grow within 24 to 48 hours. 

Infrared Cameras 

An infrared camera is essential in the inspection process. It’s another non-invasive device that measures the heat signature of a scanned area/surface. The device provides a highly-trained technician with a thermogram, which is essentially a colorful display of the readings. This tells the tech where moisture and humidity are high. Simply put, it finds moisture in places that are hidden to the human eye. 

Drying Equipment

Once the water is properly removed, affected items must be fully dried. If any moisture is left behind, mold finds its way in. With a proper mold remediation company, here is what you should expect as far as the drying process: 

  • High-volume air movers for blowing air over concerning areas and evaporating the moisture
  • Dehumidifiers for reducing the humidity in the air
  • Desiccant (a drying agent) for absorbing moisture 
  • Moisture detection equipment for monitoring the moisture daily until the drying goal is reached

Containment Equipment

When mold spores find moisture and start to colonize and spread, that’s when you might find yourself with a significant problem. If there are mold-infested spots in your property, it’s imperative to contain the area so the spores don’t travel through the air.

With over 30 years’ experience providing mold remediation services in Dallas, we have perfected the process of safely isolating problem areas. If necessary, SERVPRO techs will carefully set up physical barriers around mold-affected regions. The “chambers” create negative pressure which allows air to move through, but not out of, the isolated spaces.

HEPA Filtration

Containment is usually coupled with HEPA filtration installation. These devices “grab” the microscopic mold spores flying through the air to prevent them from traveling during the remediation process.

Thermo-Hygrometer 

A hygrometer helps with determining relative humidity. In layman’s terms, it measures the water-air mixture as it relates to the temperature. It calculates a figure based on how much water vapor the air could hold at a specific temperature. 

If the relative humidity is high, there is an increased chance of mold growth. A thermo-hygrometer can be used to continuously measure relative humidity. It shows when proper dehumidification levels have been reached.

Borescope

A borescope gives a technician the ability to thoroughly inspect hard-to-reach areas for mold. Basically, it’s a digital camera that has a flexible, snake-like tube attached to it. It’s excellent for viewing spaces like HVAC ducts and pipes.  

Esporta Washing System

The Esporta system is crucial in cleaning, sanitizing, and restoring clothing and textiles. The machine utilizes hydraulic pressure and specialized detergents to gently (but effectively) force contaminated particles out of soft contents.

SERVPRO of North Irving is one of the only Dallas mold remediation firms who are Esporta certified. We’ve used the system to successfully clean over 100,000 items.

Protective Equipment 

It’s probably not a surprise to hear that safety equipment is necessary when dealing with mold. The point here is to explain that most professionals will utilize personal protective equipment for any size job. Don’t stress out if you see a technician wearing the following gear:

  • Hazmat suits
  • Safety goggles
  • Safety gloves
  • Protective boots
  • Respirators with filters

 These items are to ensure the tech’s health and safety in the case they find something hazardous while working. It’s not because your mold problem is out of control.

Odor Removal, Cleaning, And Sanitation 

If water damage has caused mold, you may find yourself with an odor issue. A qualified remediation firm will use air scrubbers that pull in and filter pollutants. Additionally, they may use thermal foggers and deodorization agents for capturing airborne contaminants. And, if necessary, they also employ OSHA-approved disinfectant products to stop the growth of harmful microorganisms. Overall, the goal is to control air quality and remove stubborn odors.

Word Of Advice: Mold Remediation vs Mold Removal

We’ve decided to leave you with a bit more guidance. At SERVPRO, we’re always honest and upfront with our customers. “Mold removal” and “mold remediation” shouldn’t be used interchangeably. This is because mold is everywhere in nature; there are harmless forms that surround us all the time. It is not possible to remove 100% of mold from the environment. The purpose of remediation is to get mold down to the “natural” levels that are safe. Be cautious of a company that tells you they can guarantee complete mold removal

If You’re In The Dallas Area And Have Mold Problems… 

For mold remediation in Dallas, contact SERVPRO of North Irving. We’re available 24/7 for emergency contact and can get immediately started on your job. With over 300,000 restored properties under our belts, we know a thing or two about mold cleanup!

10 Steps You Should Take After a Fire

8/19/2019 (Permalink)

Fire is not something that people think about too often. That is until it affects them in some way.

When fire ravages your home or office, it can be a stressful and confusing time. It can leave you feeling vulnerable and alone. However, you don’t have to deal with the aftermath of a fire on your own. There are fire cleanup companies who can help you understand and navigate the entire process.

If you ever find yourself in the midst of a fire disaster, don’t lose hope. Stay calm and remember the steps to take following a fire. Before you know it, things will get back to normal and you’ll be “back on your feet”. 

1. Initiate Emergency Contact

First things first, when dealing with a complicated fire situation that’s out of your control, it’s best to call in emergency responders. It’s not the same for all parts of the world but in the U.S., you should dial 911. When your local fire department responds, they should eventually compile a fire report. Don’t forget to ask how to get a copy of this report. 

Next, research the fire cleanup companies in your area. There is one thing to remember here: Don’t settle for anything less than 1 company who can provide 100% restoration. In the Dallas area, SERVPRO of North Irving is a full-service fire and water damage restoration firm. With a wide range of services, we’re a one-stop-shop for customers:

  •     24/7 emergency service available
  •     Board-up and roof-tarp services
  •     Water damage remediation
  •     Cleaning and taking inventory of belongings
  •     Help with moving in, moving out, and storage
  •     Restoration of textiles and electronics
  •     Removing smoke and fire odors
  •     Roof replacement
  •     Reconstruction (if we tear it out, we’ll rebuild it)
  •     Live, 24-hour security

During initial contact, we ask questions about the fire event to determine what equipment and resources are appropriate. Then, we arrange to begin the cleanup and restoration job immediately.

2. Make Sure It’s Okay To Enter The Building

Before you or anyone else enters a fire-damaged building, make sure to get the go-ahead to do so. Depending on the severity of the fire, the structural integrity could be compromised. Emergency responders should advise when it is safe.

3. Contact Your Insurance Provider 

Let your homeowners' insurance company know about the fire. This is when you should give them the details of the disaster restoration company you want to use (i.e. tell them you’re using SERVPRO for cleanup and reconstruction). The adjuster should give you a claim number to pass along to the cleanup company. Always remember that it’s your right to go with a fire damage restoration firm of your choosing. 

4. Schedule An Inspection and Fire Damage Assessment

Once you’re given the okay to re-enter a structure, it’s time to get to work (or rather, put the fire cleanup companies to work). An inspection should be completed to identify the extent of the fire damage. This is key in establishing the right plan of action. 

When our SERVPRO technicians visit a property, they conduct a comprehensive inspection. They document the scope of the damage and prepare an estimate for the client’s insurance company. From there, our team works with insurance adjusters to get the claim approved as soon as possible. After claim approval, we can move forward with additional fire damage services.

5. Secure The Property

As previously mentioned, fire can result in damage to the structural integrity of a building. In some situations, the walls, windows, and roof are weakened to the point where belongings are exposed to the elements (and possibly criminals). 

The solution here is to immediately tarp the roof and board up the exposed areas of the building. This not only protects the structure from further damage but also provides some security. Fire cleanup companies like SERVPRO of North Irving are experienced in board-up and roof-tarp services. Moreover, if it’s necessary, we’ll send a security guard to watch your property while it’s exposed. 

6. Find Shelter

Unfortunately, a fire can do so much damage to a home that it’s deemed temporarily unlivable. In this case, you’ll want to organize for a place to stay. If you don’t have family members or friends who can provide shelter, there are other resources available such as Insurance policies with short-term housing options, disaster relief organizations, and government programs dedicated to large-scale disasters (i.e. FEMA or state agencies) 

7. Employ A Water Removal and Drying Service

 If water is present, it should be handled in a specialized manner. Hidden moisture can cause a whole mess of problems including mold and bacteria growth.

When considering fire cleanup companies, look for a firm who has extensive experience in water removal and extraction. For example, SERVPRO of North Irving utilizes state-of-the-art equipment to ensure water is properly removed and items are effectively cleaned. Additionally, we are the only SERVPRO in Dallas who is Esporta certified (we can clean textiles affected by contaminated water). 

But wait, there’s more. We carry a whole host of other certifications as well:

  •     WRT (Water Damage Restoration Technician)
  •     ASD (Applied Structural Drying Technician)
  •     FSRT (Fire & Smoke Damage Restoration Technician)
  •     IICRC Certified Firm
  •     OSHA (10-hour General and/or Construction Industry Training Program)
  •     RRRP (Lead-Based Paint Activities and Renovation)
  •     ECTP (Employee Certification Training Program)

8. Remove Smoke and Soot

After a fire, there’s a ton of cleaning work to do. More than likely, you’ll find soot on belongings. And, there may be an overwhelming odor of smoke. Qualified fire cleanup companies should be well versed in the specific procedures to clean smoke and soot.

At SERVPRO, we use propriety chemicals to remove smoke and soot. We clean the entire property as well as the items inside to ensure all smoke particles are eliminated.

9. Clean and Sanitize Structure and Belongings

If items and structures are salvageable, they should go through a heavy-duty cleaning and sanitizing process.

After we remove smoke and soot, we clean, sanitize, and disinfect belongings to bring them back to pre-fire condition. This includes using ozone, air scrubbers, or foggers to deodorize property and possessions.  

10. Restore The Structure

Restoration involves anything from minor repairs to reconstruction. Keep in mind not all cleanup firms can provide full restoration services. Many companies will tear out damage, but they’ll leave the homeowner or business owner deal with reconstruction.

As a full-service restoration firm, the techs at SERVPRO of North Irving can rebuild anything that needs to be torn out. We work hard to ensure properties get back to their former glory.

Rely On Fire Cleanup Companies You Can Trust

Really, it comes down to finding a company who can do all the heavy lifting for you. As you’ve probably gathered by now, SERVPRO of North Irving is that company for folks in Dallas. Our goal is to take as much weight off our customers’ shoulders as we possibly can. You should expect nothing less than this! 

If you’d like to learn more about SERVPRO of North Irving, get in touch!

The Most Common Causes of Fire Damage (and How to Avoid Them)

8/9/2019 (Permalink)

The Most Common Causes of Fire Damage (and How to Avoid Them)

We’re not going to mince words here: Fire damage sucks. As we all know, a fire can be detrimental to your property, health, and pocketbook. But, we can tell you that fire damage is not the end of the world. It’s possible to bounce back.

Of course, we understand that you’re probably not here for advice on the aftermath of fires.  Certainly, you’re here for recommendations on how to prevent fire damage from happening. Well, we can help with that as well!

You see, the techs at SERVPRO of North Irving have been in the fire and water cleanup biz for over three decades. When folks are looking for fire restoration in Dallas, we’re the ones they call. For this reason, we’ve decided to share the most common causes of fire damage as well as how to prevent them.

1. Cooking

We’re starting with the leading cause of home fires and fire-related injuries. It’s no wonder why kitchen fires pose a fire threat. After all, it’s where open flames and heat live. It’s relatively easy for items such as oil, food, clothing, and paper towels to quickly catch fire.

Fortunately, the best way to prevent kitchen fires is simple: Pay attention to what you’re cooking. If you have to walk away when the stove or oven is on, make sure someone else is watching it in your absence.

(In case you’re wondering, yes — kitchen fires are the main reason why we’re called in for fire restoration in Dallas.)

2. Smoking

It’s not pleasant to talk about it but smoking is the number one cause of residential fires resulting in death. You’ve probably heard the stories before: Someone falls asleep while smoking and wakes up to a burning bed or couch. Or, a cigarette doesn’t get fully extinguished so it continues to burn until it turns into a big fire.

Simply put, smoking indoors is not a safe practice. And, it’s not just cigarettes that we’re talking about. E-cigarettes also pose risks since some malfunctions can cause them to explode. If you need a cigarette or e-cig, try only using them outdoors. And, when putting out a cigarette, ensure that it is properly extinguished.

3. Heaters

Following cigarettes, the portable heater is the next major cause of fire-related deaths. It’s all innocent enough. It gets cold in the winter so you fire up the furnace or heater. But, you may also break out the space heater to help you get a little toastier. This is fine but just be careful while it’s on.

When using a portable heater, place it in an area that’s free of curtains and furniture. Also, keep your clothing and body parts away from the heating elements. And, don’t leave a small heater running if you’re not around to keep an eye on it.

4. Malfunctioning Appliances and Wiring

Appliance and/or wiring issues are the leading causes of electrical fires. A significant problem that arises here is that these fires are often hard to extinguish since water conducts electricity.

There are many possible culprits of electrical fires:

  •     Faulty outlets
  •     Frayed cords
  •     Aging appliances
  •     Running cords under carpet or rugs
  •     Too many plugs in one outlet or power strip

Obviously, you have the ability to control what appliances you use and how many electrical items are plugged in. When it comes to wiring issues, however, it’s wise to enlist the help of an electrician to figure out the problem. The best preparation for electrical fires is to make sure you have a fire extinguisher that handles class C fires (there should be a label on the cannister).

If an appliance catches fire, unplug the device as soon as you can (or turn off the electricity if you can’t get to the plug). If you find yourself sans an extinguisher when a small electrical fire breaks out, try pouring baking soda over the flames.

5.  Chemicals

If you’re like a countless number of homeowners and business owners, you probably have a spot where you keep chemicals. There’s a good chance that a flammable liquid is lurking around in there somewhere.

While we’re not suggesting that you run to a trashcan and dump out all your chemicals, we do suggest reading the labels. Pay attention to the storage recommendation and follow it accordingly. And, when you’re using a flammable chemical, handle it with care.

6. Fireplace

Fireplaces are excellent for setting a cozy mood. But, a fireplace holds a hidden danger: Buildup. Creosote is a flammable matter that can build up and cause a fire to spread from a chimney to other parts of a building or house. Also, animals can get into chimney spaces and leave behind fire-catching debris.

Luckily, there aren’t too many steps involved in fireplace maintenance:

  •     Look for brown or black buildup in the fireplace and chimney.
  •     Check for critter nests and debris.
  •     If you notice any problematic material, utilize a chimney sweeping service.
  •     Perform a fireplace inspection at least once a year.

7. Candles

Candles are delightful. It’s a wonderful way to enjoy the smell of cake and cookies without eventually ingesting calories! However, an open flame is always a hazard.

Responsible candle ownership is key here. Never leave your candles unattended, always blow out lit candles before you leave a room, and make sure there are no flammable items near your candles (i.e. paper, facial tissue, and chemicals).

8. Childhood Wonderment

We’re sure your children (and the children you know) are little angels. But, it’s just the nature of kids to be curious (and sometimes even a little mischievous). It’s not unheard of for a child to light a small fire that quickly rages out of control. 

Teaching kids the dangers of playing with fire is important. If you have matches, lighters, or flammable liquids, put them in a safe place that’s not accessible to children. Additionally, regularly check your smoke detectors to make sure they’re functioning correctly.

Need Fire Restoration in Dallas?

Get in touch with us! For over three decades, SERVPRO of North Irving has been a go-to fire damage expert. We’re a full-service agency who is available 24/7, and we specialize in fire damage assessment, smoke and soot removal, emergency board-up and tarp services, and cleaning and repair. Plus, if there is water present, we handle water removal and drying as well.

Home Upgrades to Protect You From the Next Big Storm

8/9/2019 (Permalink)

Home Upgrades to Protect You From the Next Big Storm

You know how the old saying goes: It’s better to be safe than sorry. No matter where you live, there’s a decent chance that harsh weather will affect you at some point. It’s just the nature of, well, nature. 

It’s impossible to predict exactly when a storm is going to hit and how bad it’s going to be. Sure, meteorologists and doppler radars give it a good go; however, Mother Earth doesn’t always enjoy playing by the rules of others.

As water damage inspection specialists, we at SERVPRO of North Irving have dealt with a lot of nature’s handiwork. We’ve found that the best defense against a storm’s destruction is preparation. Below are some easy steps you can take to help ensure your home is ready to “battle” severe weather.

Stabilize Your Roof

It can be argued that in a wind situation, the roof is the most vulnerable part of a home. Obviously, one reason is that it’s generally the first structure to be hit with the elements. But, more importantly, strong winds can affect the air pressure in a way that causes a roof to be lifted from its support. If that wasn’t clear, we’ll say it in another way: Wind can rip your roof right off of your house. 

First and foremost, regular roof maintenance is key. Clean your downspouts and gutter guards. Also, check on your roof at least twice a year. Look for issues like moss, cracks, or damaged/missing shingles. Any problems should be addressed as soon as possible. If you notice evidence of water leaking into your attic (i.e. stains on sub roofing or moisture on attic walls), you should consider a water damage inspection.

When it comes to upgrading a roof for protection, a good strategy is to utilize roof to wall attachments. A simplified way of explaining this is it’s the process of attaching heavy-duty straps or clips from the roof of a house to its structure.

In addition, you may also want to employ a sealed roof deck. Basically, this is a layer of protective material that stays in place underneath your “main” roof. In the unfortunate situation of a roof being blown off of a structure, it helps prevent water and debris from getting into the home and causing undue harm.

Understand Your Insurance Coverage

We’ll admit this isn’t necessarily a home upgrade in the traditional sense. Adding a change, also known as a rider or endorsement, to a home insurance policy probably doesn’t make you feel like you have a newer house. However, it’s worth mentioning that it’s vital in protecting you against devastating renovation costs.

You can’t assume your policy is going to safeguard your home from any type of weather. Homeowners insurance policies vary in the kind of disaster events they cover and it’s up to you to purchase what’s right for your home and location. In general, a homeowners policy does not automatically cover hurricanes, earthquakes, or floods. If you’re not comfortable with reviewing your insurance documents to locate the specific coverage or exclusions, you can simply ask your insurance agent or underwriter about it. 

Also, while we’re on the subject of insurance, it’s recommended you should document your belongings (take pictures and note what each item is, where it is in the home, and any applicable model or serial numbers). When SERVPRO techs perform a fire and water damage inspection, they take photos and measurements of your possessions to assist in the claims process; however, you should still do your own home inventory before dealing with an emergency situation.

Seal Your Doors and Windows

If there’s any part of your home that’s exposed, wind and water are going to do their best to exploit it. Prior to a storm, it’s important to properly fortify your windows and doors. This includes a garage door and any skylights.

It’s not hard to find storm shutters and doors at your local home improvement store. If you’re a DIY-type person, you can make your own shutters with plywood (if it’s at least 3/4 inches thick) or corrugated metal. Also, you can place braces behind your garage door and doors.

Secure Outdoor Items

Yup, one of the best ways to protect what’s inside is to pay special attention to what’s outside. Strong winds can turn objects of any size into dangerous projectiles.

Try to keep all of your bushes and trees trimmed and neat. Clean up any debris so it’s not scattered about. If you have large furniture or equipment in your yard, consider using stakes and anchors. If it’s possible, bring all smaller items inside. This may be your garbage cans, lawn ornaments, plants, or any other object that can’t be securely anchored down.

Prepare An Emergency Kit

We’ve discussed the subject of preparing emergency kits before. While our advice was specifically about hurricane kits, the concept applies to any storm or natural disaster event. 

Here are some of the items you should keep in a basic emergency kit: 

  •     First-aid kit
  •     Garbage bags and ties
  •     At least three days of water (one gallon of water per person, per day) and non-perishable food
  •     Manual can opener
  •     Cell phone batteries and car charger
  •     Hand-crank or battery-operated radio
  •     Extra batteries
  •     Matches
  •     Soap, toilet paper, and wet wipes
  •     Emergency preparedness documents
  •     Whistle

Know That You’re Not Alone

Yes, we know this isn’t an upgrade or preventative measure but it still matters. An emergency situation can leave you feeling confused and defenseless. It can be overwhelming and keep you from taking steps that are immediately necessary. When you have the support of an expert cleanup and restoration company, you get back to your pre-storm life faster.

In the Dallas and Fort Worth area, the company of choice is SERVPRO of North Irving. We have a reputation for providing our customers with impeccable service and a keen sense of understanding. Not only do we provide 24-hour emergency disaster restoration services, but also we work with a customer’s insurance company to help speed up the claims process. Ultimately, we strive to take as much stress off of a storm victim’s shoulders as we can.

To speak with someone about fire and water damage inspection, cleanup, and repair, send us a message or give us a call at (972) 986-7677.

Commercial Air Duct Cleaning in Dallas Fort Worth

8/8/2019 (Permalink)

before and after image of a commercial air duct, dirty on the left and clean on the right SERVPRO of North Irving offers commercial air duct cleaning in Dallas Fort Worth. Call today for a free inspection and estimate: (972) 986-7677.

Commercial Duct Cleaning in Dallas

Commercial air duct cleaning requires specialized tools, techniques, and training to get the job done right.  Our technicians are trained to handle air duct cleaning of any size in all kinds of facilities, including manufacturing facilities preparing for inspections by the FDA

SERVPRO of North Irving makes the Commercial Air Duct Cleaning Process simple and convenient for our clients.

Step 1: Call Us to Schedule A Free Inspection and Consultation

Call us right now and let us know what you’d like to get done.  We’ll typically ask you:

  • How many HVAC units do you have?
  • How many duct openings are there?
  • How high are your ceilings?
  • What size filters do you have?

Answering these questions helps us show up at your property prepared for your inspection.  While we’re there, we’ll ask you to walk us through your property and answer any more follow-up questions we might have. 

We’re available by phone 24-hours a day, and we’re waiting for your call right now. 

Step 2: Receive Your Commercial HVAC Cleaning Estimate

We’ll get right to work preparing your estimate.  In just a short time, it’ll be emailed to you for your consideration.  The project can start as soon as you give us permission to begin work. 

Step 3: Schedule Service - Also Available After-Hours and Weekends!

Business interruption is expensive.  We’re a business, too, and we understand the importance of finding a solution that allows your business to continue operations as quickly as possible or, even better, not stop them at all.  

We make ourselves available to clean commercial air ducts when it’s most convenient for our clients, including:

  • Regular business hours
  • After-Hours
  • Overnight
  • Weekends
  • Holidays

If your commercial property requires special considerations, just let us know.  We’re happy to find a solution that works for you. 

Ready to Get Started? 

We’re ready when you’re ready.  Give us a call or contact us now to schedule us to visit your property.  We service all 

Commercial Cleaning Before An FDA Inspection

We have helped commercial properties, including manufacturing facilities, help prepare for FDA inspections.  Our cleaning package includes:

Do you need other specialty cleaning services to prepare for your inspection?  Just let us know.  

Mold in Commercial Air Ducts

Mold in commercial air ducts often grows in buildings with high moisture or those with inadequate ventilation.  Finding mold in air ducts isn’t what anyone wants, but it can be taken care of. 

If we find mold during our inspection of your property, we can take care of it, too.  Our franchise is a licensed Texas Mold Remediation Contractor, and we’ve helped remove mold from commercial air ducts for many businesses and commercial properties in Dallas Fort Worth.  

Every commercial mold remediation project is custom planned for our clients. Just like with regular cleaning, mold remediation can happen:

  • Regular business hours
  • After-hours
  • Overnight
  • Weekends
  • Holidays

Need more details on commercial mold remediation?  Give us a call.  Our mold remediation experts will be happy to answer your questions. 

Multi-Stage Air Duct Cleaning

Many businesses choose to clean their air ducts in stages.  The reasons for this vary from budgetary to simply being unable to close their entire facility down at one time.  We are happy to grant these special requests from our clients. 

If your commercial air duct cleaning project needs to be staged, we’ll create a schedule to take care of you.

Simultaneous Commercial Carpet Cleaning

As our commercial air vent technicians get to work on your ducts, we can also perform other commercial cleaning services on your property.  The most popular add-on is commercial carpet cleaning.  Our cleaning technicians can work on your floors and rugs at the same time.  Many businesses bundle our services to refresh their entire space. 

  • Commercial Cleaning Bunding Discounts Available
  • Happens Simultaneously with the Air Duct Cleaning
  • Clean and Refresh Your Entire Workspace

We’re a Full-Service SERVPRO in Dallas

Our franchise has been serving our home of Dallas Fort Worth for over 30 years.  We are a full-service SERVPRO in Dallas available to clean and restore any business and commercial property in North Texas.  

Call us today to schedule a free consultation!

In Need of Repairs? Know When to Use Homeowners Insurance

7/17/2019 (Permalink)

For some folks, insurance is a double-edged sword. They know they need insurance in case there’s a disaster, but they certainly don’t want to be faced with a disaster despite the “investment” in insurance. But, the fact of the matter is it’s a necessity and every homeowner should have it. It is a good thing.

Generally speaking, a covered insurance claim is designed to “make you whole”. In other words, it gets your home to the pre-damage condition. In insurance-speak, this is called indemnity. The problem that arises here is claims can result in higher premiums or possible policy cancellations. There are some situations in which an insurance company may question the validity of a claim:

  • The costs of repairs or replacement do not exceed the policy deductible.
  •  The damage and claim fall underneath the exclusions section of the policy.
  • The damage and claim could’ve been prevented. 

It’s possible the last point gave you pause. Surely, a natural disaster isn’t preventable. However, let’s say a natural disaster causes damage to a roof that’s in obvious disrepair. This may end up a denied claim. For this reason, we’ve decided to share some preventative measures and fixes that are more cost-effective to handle yourself versus using home insurance.  

Take Care of Your Roof

Remember when we mentioned the hypothetical roof problem?

If maintained properly, roofs should last about 25 to 30 years. The first inspection should occur 10 years after installation with additional inspections happening every 3 to 5 years.

As far as what you can do on your end, try to look over your roof at least twice a year. Check for damaged or missing shingles. Also, make sure to clean any gutter guards and downspouts so water can flow easily from the roof.

When it comes to a roof, you typically have a good idea of when to use homeowners insurance. For example, if your roof is in great condition and damage is caused by a what your insurance policy considers a covered peril (i.e. fire, wind, hail, etc.), there’s a decent chance a claim is in order. On the other hand, if the damage is due to wear and tear or poor maintenance, a claim denial may be on the way.

Prevent Water Leaks

At SERVPRO of North Irving, we have extensive experience in dealing with water damage. It’s one of the most common house problems out there. Luckily, there are several relatively easy tasks you can take on yourself to prevent a water and insurance mess:

  •  Properly caulk and seal showers and tubs.
  • Inspect pipes for leaks and cracks (have pipes repaired or replaced if needed).
  • In colder temperatures, insulate your pipes.
  • If you use a sump pump, test it every year.
  • Install sewer backwater valves in your drainpipes.

It’s worth noting that sewage backup, as well as the replacement and repair of sewer lines, tend to be excluded by insurance companies. But, some companies give the option to add specific endorsements that extend coverage to certain sewer issues.

Maintain Your Water Heater

Here’s the deal, water heater repairs and replacements are not usually covered by insurance. It’s also safe to say that if damage results from an old or malfunctioning water heater, your policy is not going to cover it. You have to stay on top of maintenance and replace equipment when necessary.

Depending on the manufacturer’s recommendations, test your pressure-relief valve and flush the tank on a regular basis. If you hear the unit making loud or strange noises or you see rust-colored water leaking out, there’s probably an issue. Also, if the water heater is around 10 years old, it may be time for a new unit.

Protect Your Foundation

Many insurance policies exclude problems caused by cracks in the foundation which means proper care is key. Ensure the soil around your house slopes away from the foundation (6 inches over a distance of 10 feet). Additionally, safeguard your foundation from excess water by pointing sprinkler systems away from the home.

If you start to notice signs of water in your basement (musty smell or water stains), apply water sealant to the walls and floors. Also, be on the lookout for evidence of mold. If it exists, it may be in your best interest to hire a mold remediation specialist. Mold is a pathogen that can be harmful to your health, so it’s better to be safe than sorry!

Care For Your Appliances and HVAC 

In general, an insurance company is not going to cover claims involving the malfunction or the normal wear and tear of  HVAC units and appliances. If there are issues, you usually have to either troubleshoot it on your own or hire a technician to make repairs. If your appliances shock you, it may be indicative of an electrical issue. Unless you are an electrician, it’s a smart idea to hire a professional to inspect.

While it’s true there’s not a one-size-fits-all care manual for all appliances and HVAC units, there is one task that’s consistently recommended by all manufacturers: On a regular basis, check for damaged hoses and replace them immediately. With an HVAC unit, don’t forget to replace all the hoses every five years.

Connect With A Professional To Handle Repairs And Inspections

As you’re probably well aware of, insurance companies vary in what they do and don’t cover. It is good to seek advice from an insurance agent or consultant to get a definite answer as to when to use homeowners insurance.

That being said, there is a chance your policy may cover various services offered by fire and water damage restoration companies. While wholly contingent upon the provisions of your policy, there could be coverage for services like biohazard cleanup, mold remediation, and fire and water damage inspection, cleanup, and restoration. It might also provide cover for reconstruction services as well.

How do we know all this? At SERVPRO of North Irving, we’ve helped tons of customers navigate insurance claims related to our services. We accept all insurance and work with companies to ensure the claims process and paperwork go as smoothly as possible. 

If you’re in the Dallas area and looking for certified professionals who handle fire and water cleanup, look no further! Connect with SERVPRO in North Irving today! 

6 Steps to the Water Damage Restoration Process

7/17/2019 (Permalink)

Water is everyone’s best friend — except when it’s not! When you own a property, sometimes water sneaks in uninvited. Unfortunately, if not treated properly, it can wreak havoc in more ways than one.  

Whether it’s because of an appliance malfunction or a full-blown natural disaster, a water emergency can leave you feeling vulnerable. From damage to your belongings to serious issues with mold, there’s a lot to consider. But, trust us, it’s not the end of your world.

You see, we’ve seen our share of water atrocities. For over 30 years, SERVPRO of North Irving has been a go-to source for water damage restoration in Dallas. We know how water “thinks” and we’ve perfected the process for dealing with the problems it causes. If you find yourself in the midst of a water emergency (and you hire the right cleanup and restoration firm), here is what you can expect.

Step 1: Emergency Contact

A water issue can happen at any time. Sadly, it’s not one of those things you can sleep on before you make a decision on what to do. You need to act quickly.

At SERVPRO, we have technicians available 24 hours a day and 7 days a week because a plan needs to be formulated as soon as possible. This may involve carpet restoration, mold damage mitigation, and even reconstruction. When you get in touch with us, we ask the important questions that help us understand the severity of your dilemma. 

Step 2: Inspection and Damage Assessment

Water is a trickster. It’s not always easy to see what it’s doing behind the scenes. Often, it takes a trained eye to see the situation for what it actually is.

When enlisting the help of an experienced firm, there are several actions you should see occur. When we’re asked to perform water damage restoration in Dallas, we work through an efficient inspection and assessment process:

  • Within 2 to 4 hours, technicians armed with the appropriate equipment are dispatched to your home.
  • Technicians inspect the home to pinpoint problem areas, stop the leak source, and identify the level of water contamination (clean, gray, or black).
  • An inspection is conducted to see how extensive the moisture damage is as well as if there are any safety concerns.
  • Photos and measurements are taken for the purpose of insurance claims.
  • Affected items are moved or blocked so rust and stains don’t set in.

Step 3: Water Removal/Water Extraction

Wouldn’t it be lovely if dealing with a flooded home or building was as simple as sucking out the water? Well, it’s not that easy BUT it doesn’t mean it’s incredibly hard. With the help of a professional, you can ensure the water extraction step is done quickly, smoothly, and correctly 

Our SERVPRO techs begin the water removal process immediately. Using moisture detectors, hygrometers, or other detection tools, we’re able to determine the extent of saturation. Infrared cameras may be used to “see” into the walls and ceiling. Additionally, carpet and carpet pads are inspected and removed if it’s necessary (if removed, a sample will be saved for your insurance company for their assessment on replacement). And, depending on the amount of water present, we utilize industrial wet/dry vacuums, submersible pumps, or both.

Step 4: Drying and Dehumidification

In some cases, water may be gone but it’s not forgotten. When water mitigation isn’t done right, it can seem like water is no longer present; however, there might be more lurking in walls and other places. This is when mold and other serious problems start to rear their ugly heads. Don’t let this happen to you! Only after water has been properly removed can the drying process begin.

After a SERVPRO team ensures water is removed, a drying plan is formulated. This includes setting professional equipment:

  • Moisture detectors to find hidden moisture
  •  Air movers to help with evaporation by creating airflow across furniture, carpet, and walls
  • Dehumidifiers and desiccant machines to pump dry air and absorb humidity at the same time
  • Monitoring technology to “keeps an eye on” the moisture levels 

Also, we visit your property on a daily basis to check the atmospheric pressure and make sure we reach our drying goal. 

Step 5: Cleaning and Repair

The next job to be done is cleaning and repairing items such as clothing, textiles, electronics, and furniture and upholstery. With our water removal and drying processes, it’s possible to restore over 90% of your home’s water-damaged belongings.

Our specialists are trained in recognizing what items can and can’t be salvaged. If anything needs to be disposed of, we work with you and your insurance adjuster regarding the optimal removal process. From there, we restore contents using a variety of cleaning techniques (i.e. dry/wet cleaning, sprays, foam cleaning, abrasive cleaning, immersion cleaning). We also identify and remove unpleasant odors utilizing air scrubbers and fogging equipment. And, we decipher and implement the appropriate sanitizing treatments (i.e. antimicrobial, antibacterial, or disinfectant).

Step 6: Restoration

Not to toot our own horn, but this is what sets us apart from other companies. As a full-service firm, we can rebuild what needs to be torn out. Of course, we perform several other restoration services as well:

Emergency Building Services

If your property was damaged by a storm, we provide emergency building services such as tarping a roof or boarding up windows. 

Moving Services

If we can’t move affected items to another part of your property, we can move belongings to our secure storage facility.

Repairs

We attempt to bring your property to the state it was before the damage. This may include hardwood and tile floor repairs, drywall removal and installation, painting, and carpet repair and installation. 

It’s worth noting that from step one, we carefully document everything we do so it can be turned into an insurance company. We make a water damage dilemma as painless as possible.

We’ll leave you now with a word of advice: Don’t accept any less than what is described here.

You deserve to get your home back after a water intrusion!

If you’re ever in need of water damage restoration in Dallas, contact us! We’re IICRC certified and the only SERVPRO in Dallas who is Esporta Certified in textile restoration. Plus, we accept all insurance.

The Do's & Don'ts of Water Damage Restoration

7/11/2019 (Permalink)

No doubt about it — you work hard to turn a home into your own personal oasis. It’s where you go to relax and recharge. It’s where you connect with family and friends. But, let’s face it. Every now and then, there’s no way to stop trouble from finding its way into paradise. 

As a homeowner, there may come a time when you’re faced with a water emergency. From storms and flooding to sewage backups and appliance defects, water-damage culprits are constantly trying to creep into your home to wreak havoc. 

Luckily, it’s not the end of the world if a water nuisance finds its way in!

 While you might not be able to prevent a water emergency from occurring, you can prepare yourself for the aftermath. By remembering some key do’s and don’ts of water damage restoration, you’ll have your sanctuary back in no time!

The DO’S

1. Stop The Water From Flowing

If water is coming from a specific source, shut it off. If it’s a more complicated fix, you might need to hire a professional to stop the flow of water.

2. Cut Off The Supply Of Electricity When Safe To Do So

If any electricity is present where there’s water, turn off the applicable circuit breakers. Also, remove any electrical devices. If it’s not safe for you to do so and there’s the risk of shock, seek professional help. 

3. Remove Excess Water

Mop up any standing water. If the furniture is wet, wipe it down or blot it with a dry towel or cloth. 

4. Open Up Closet Doors and Furniture Drawers

Opening up your doors and drawers allows for airflow and promotes drying. This tip applies to luggage as well. 

5. Remove Items That Cause Staining

There’s a myriad of household items made with dyes or ink. When in contact with water, these can cause stains on carpet and furniture. If you see any of the typical offenders in or near the water-affected area, get them out of there:   

  • Rugs
  • Newspapers, books, and magazines
  • Potted plants
  •  Shoes

(If you end up with pesky stains, don’t get too upset. The right water damage restoration company can help with carpet and upholstery cleaning.)

6. Remove Important Items

Place items of importance such as artwork, photos, computers, documents, and keepsakes in a safe, dry location. If you have any leather and furs, hang them out to dry in a space at room temperature.

7. Prop Up Wet Furniture Cushions and Pillows

It’s exactly what it sounds like. Remove all cushions and pillows from the wet area and prop each up for even drying.

8. Place Aluminum Foil Between Furniture And Flooring

For furniture that can’t be moved, put pieces of aluminum foil between the legs and floor. This helps prevent saturation or the transfer of water from the legs to the furniture. Blocks of wood can also be used. 

9. Lift Draperies Off The Wet Floor

Loop the bottom of your drapes through clothes hangers and place the hangers on the drapery rod.

10. Hire A Water Damage Restoration Specialist

Beyond having the right equipment to deal with cleanup and repair, an expert should also have expertise in how to initially categorize the water. This is extremely important in determining the safety of the scene as well as if items can be salvaged and cleaned.

For example, when a SERVPRO technician arrives, he or she immediately decipher the kind of water category you’re dealing with:

  •  Category 1 (Clean Water) is considered sanitary water (should be cleaned before it gets dirtier).
  • Category 2 (Gray Water) is contaminated and has the potential to make humans and animals sick.
  • Category 3 (Black Water) is significantly contaminated and unsafe (sewage, trash, fertilizer, and other harmful agents).

The DON’TS

1. Don’t Walk In The Wet Area

This may be a bit hard but try your best to not walk in the wet area. You don’t want to track water or contaminants into other parts of the home. 

2. Never Use A Vacuum Cleaner To Remove Water

Using a household or shop vacuum in water increases the risk of electric shock. Or, in the least, you can ruin the electronic components of the vacuum.

3. Don’t Enter A Room With Water And Live Electricity

If electricity is flowing and there’s standing water, stay away from the area. If you’re unable to turn off the electricity, call in a professional. 

4. Don’t Use Appliances Standing In Water

Appliances are another source of electricity. Never use an appliance that’s located on wet carpet or flooring.

5. Never Attempt To Clean Up Biohazards Yourself

It’s unpleasant to talk about, but it happens. Sometimes, the water seeping into your home can carry hazardous pathogens. 

Sewage

If you experience a sewage issue, let the experts in water damage restoration handle the cleanup. It’s not safe to expose yourself to infectious microorganisms that might be present in the water.

Mold

As everyone knows, mold can cause a whole slew of problems from property damage to health ailments. If mold is possibly present, it’s best to call in a mold remediation and restoration expert.

5. Never Place Newspaper On The Floor

Some folks believe newspaper is a good way to protect a floor. Don’t do it! It can cause staining and permanent damage to the floor.   

6. Don’t Try To Lift Installed Carpet

When carpet is tacked down, there’s a certain process involved in lifting it up. If it’s done incorrectly, shrinkage can occur.

When Is It Time To Call In Help?

Water damage can be a difficult situation since issues are sometimes hidden to the human eye. If you want to ensure your home and belongings receive the best care possible to prevent further damage, contact a certified, full-service professional as soon as possible. 

For example, SERVPRO of North Irving is a full-service water damage repair and restoration specialist with over 30 years of experience. We not only handle matters of water inspection, extraction, and drying but also we provide reconstruction services. And, we’re mold remediation and restoration experts. With our accredited technicians, state-of-the-art equipment, and 24-hour emergency availability, we’ve restored more than 300,000 homes.

If you need fire and water damage restoration in the Dallas area, call SERVPRO of North Irving.

Tools of the Trade: Common Household Tools Everyone Should Have

6/25/2019 (Permalink)

Tools of the Trade: Common Household Tools Everyone Should Have 

 It’s DIY time, friends!

It’s true — we’re the folks you call when you’re in of need remediation, restoration, and cleaning services in Dallas. We step in when DIYing gets to be too much for the DIYer. But, we can still appreciate a good old-fashioned home project! And, we love imparting our knowledge to others (aka giving advice). 

Today, we’re talking tools. When you own a home, repair and maintenance jobs often come up. In many cases, it doesn’t require expertise. But, it’s still important to be prepared.

If you’re like a plethora of other homeowners, you probably have a toolbox that you add to every now and then. As tasks come along, you look up what you need online and take a trip to the local home improvement store. There is certainly nothing wrong with this; however, we suggest always having a quality “base” of tools. Of course, we’ll explain which items are essential to have at the ready. 

1. Measuring Tools

You know how the old saying goes — measure twice, cut once. Correct measurements are at the crux of most DIY projects. A mistake can result in a lot of lost time and money. At a minimum, you should have a couple of measuring tools:

Tape Measure

You’ve probably used flexible measuring tape before. We suggest using one that’s 15 to 25 feet long.

Combination Square

This is a multi-purpose measuring tool is a sliding ruler with interchangeable heads. It helps in assuring the integrity of angles. You typically find it at 12 inches long. 

3. Level

This guy is all about — you guessed it — leveling. A level tool is key in everything from hanging a picture all the way up to positioning major appliances.

4. Hammer

We’re willing to bet you have a hammer in your toolbox already, but it’s worth the reminder that it’s a crucial tool. You know how it works — it’s needed for constructing, hanging, and prying items as well as demoing. No homeowner should be without one.

5. Screwdrivers

Screws are used in almost everything. Whether you’re putting items together or taking them apart, a screwdriver is indispensable. In the very least, you should have a Phillips head (pointed tip) and a flat-head (flat tip) screwdriver.

6. Stud Finder

More than likely, you’re going to hang at least one thing on at least one wall in your home. If it has some weight, you want to make sure it’s not going to tear through the wall. This requires finding the stud behind the wall so you can screw or nail into it.  With an electronic stud finder, you simply drag the device over a wall and it “senses” where the stud is located.

7. Wrench

When you have bolts, nuts, or other objects that need tightening or loosening, you need a wrench. We recommend an adjustable wrench so it’s more versatile. Also, the other forms that come in handy include pipe, Allen, and socket wrenches.

8. Pliers

Pliers are useful for gripping, cutting, removing screws, and straightening and bending objects. There are several different kinds out there, and it’s easy to find a set that gives you a good variety. This may include slip-joint, tongue-and-groove, and needle-nose pliers. 

9. Utility Knife

If you need to cut something with precision, a utility knife is your best friend. And, it’s almost guaranteed your relationship will last through the years since the blades are retractable and replaceable.

10. Power Drill

You don’t need a fancy, high-powered power drill for it to become a vital tool in your collection. Obviously, it’s perfect for drilling holes in a jiff, but that’s not its only talents. Depending on the drill bit used and the speed, it’s also useful as a screwdriver, buffer, and sander. 

11. Circular Saw

At some point, you might take on a task that requires lumber cuts. A circular saw works great in this situation. Plus, there are multiple blades for use with a variety of materials including metal, masonry, and plastic. A 15-amp circular saw is standard.

12. Crowbar

A crowbar is a must-have tool for home renovation projects. It’s good for demolition work such as pulling nails, removing wood and molding, and pulling up flooring and tile.

13. Ladder

Unless you insist on climbing up walls (not recommended) or you’re a giant, you know what this is for.

14. Cleaning Tools

Okay, so cleaning supplies may not be what you think about when you hear “household tools”; however, they shouldn’t be discounted. Home projects can result in a mess. For the safety of you and others, you should clean your job site as best as possible. In addition to your trusty household cleaner, there are specific supplies you should also have on hand:

  • Hand vacuum for picking up dust and any small items left on the ground
  • Damp microfiber cloth for properly trapping household dust on counters and appliances, etc.
  • Dusting kit with extension to reach high areas such as ceilings, light fixtures, and tops of cabinets
  • Scrub brush for dealing with stains and other heavy-duty messes

Of course, if for some reason the job results in a hazardous situation, it’s probably best to call in professionals, which we’ll discuss next.

15. A Helping Hand

It happens to the best of us so don’t feel bad if you get more than you bargain for with a DIY project. Sometimes, mistakes are made, and the result is damage.

As an example, you might cause a water or sewage leak, or you might deeply stain carpets and furniture. Or, in a more serious predicament, you might stumble upon mold growth as you’re working on something. In cases like these, you should consider contacting a cleanup and restoration specialist with a diverse set of capabilities.

Not to toot our own horn, but SERVPRO of North Irving is one such specialist. As we mentioned, we provide restoration and cleaning services in Dallas. This goes beyond dealing with storm, water, and fire damage. We’re a full-service company with a wide range of skills:

  • Mold remediation
  • Biohazard cleanup
  • Vandalism, trauma, and crime scene cleanup
  • Odor removal
  • Carpet and upholstery cleaning
  • Air duct and HVAC cleaning
  • Commercial cleaning
  • Building and reconstructing damaged or demolished property

Plus, we’re available for our clients’ emergency calls 24 hours a day and we accept all insurance.

If you’re in the Dallas area and need our help, feel free to give us a call at (972) 986-7677. (If you’re not in the Dallas area, we still care about you and thanks for reading.) 

Your Yearly Home Inspection Checklist: Protection Against Water Damage

6/21/2019 (Permalink)

We hate to say it but water damage in the home is shockingly common. And, we’re not just talking about burst pipes and faulty appliances. It’s not unusual for a homeowner or renter to experience severe weather such as snow, rain, wind, and flooding.

Unfortunately, there’s nothing you can do if Mother Nature decides to crash at your place without asking; however, there are steps you can take to make her visit less taxing. Our water damage inspection and restoration specialists have put together a checklist that will help you to detect possible issues and better protect your home against a water disaster.

1. Inspect And Maintain The Exterior Of Your Home

Obviously, when it comes to weather, your home’s first line of defense is its exterior structure. If there is a weakness, water will surely find it. Luckily, there are some steps you can take to ensure your property is more water-resistant:   

Check On Your Roof

No surprise here, right? Broken and missing shingles cause leaks, which can result in problems like unsightly damage and mold. Assess your roof condition at least twice a year and make repairs as necessary.

Also, clean gutter guards and downspouts (the pipe attached to the gutter) so debris doesn’t build up — water should always flow freely from the roof. Additionally, position downspouts so water is directed away from the home.

Of course, it might be worth your while to have a professional inspect for water damage since some complications are more hidden than others.

Make Sure Windows Are Sealed

Varying temperatures and years of use can negatively affect window frames and seals. What’s more, some windows are simply victims of poor design. It’s a smart idea to caulk and seal your windows to keep liquid out.

Inspect Sprinkler Systems

If you have a sprinkler system, make sure it’s turned away from your house so it’s not causing water to collect near the foundation and walls. This can weaken structural integrity.

2. Fortify Your Basement and Foundation

It’s not difficult for water to find its way into your basement. After all, basements are usually below ground and under constant pressure from water-soaked soil. Verify the ground slopes away from the foundation at about 6 inches over 10 feet of distance.

If your basement has a damp smell, water stains, mold, or any evidence of water seepage, there may be problems with your floor slabs or foundation. The remedy can involve applying water sealant to the walls and floors; however, you may find additional assistance is needed such as sump pump installation (to pump water out of the foundation) or mold remediation.

Keep in mind a water damage inspection can aid in pinpointing issues and formulating the right plans of action.

3. Know and Maintain Your Plumbing Systems

Your plumbing system just wants a little love and understanding, and it doesn’t take much to show it you care:

  • Check pipes for leaks and cracks.
  • In times of cold weather, take steps to protect your pipes from freezing.
  • Locate your main water shut-off valve and know how to use it in the case of a broken pipe or other water emergencies.
  • Ensure showers and tubs are well caulked and sealed. Generally speaking, a good seal should last at least five years.

Moreover, if your area is susceptible to floods, there is a chance excessive water can cause sewage backup in drainpipes. If this material invades your home, a water damage inspection service may also need to perform biohazard cleanup. Fortunately, installing a sewer backwater valve in the drainpipe can help. Typically, this valve utilizes a flapper to direct sewage out and prevent it from flowing back in.

4. Take Care Of Your Appliances and HVAC

The importance of this is twofold: It prevents appliances and HVAC units from leaking, and it keeps you from having to shell out your hard-earned dough for new equipment. You don’t have to be a rocket scientist to know that a leaking appliance can damage the home.  But, what is less thought about is how flooding can destroy appliances and HVAC systems.

Preventative measures are key! Make sure to inspect appliance hoses at least once a year. Replace any damaged hoses as soon as possible, but also make it a habit to change out all the hoses every five years. If you can, elevate your HVAC unit, washer, and dryer to at least one foot above the base flood elevation (BFE). BFEs are shown on Flood Insurance Rate Maps and dictate the floodproofing/elevation requirements of buildings.

5. Safeguard Your Possessions

Whether it’s because of investment or sentimental value, everyone has items and trinkets that mean something special to them. Certainly, it’s hard to completely secure your home and belongings from a water event, but there are things you can do to help mitigate your losses:

  • DON’T store valuables in an area where there’s an increased risk of water damage.
  • DON’T place items on basement floors; use elevated shelves.
  • DO store items you’re not regularly using in waterproof containers.
  • DO store your essential documents in waterproof containers or an offsite safe
  • DO perform an inventory of your possessions and keep a record of them with lists, photos, and videos. This might support an insurance claim!

6. Hire a Professional To Perform A Water Damage Inspection

We touched upon this a bit earlier, but it bears repeating: Sometimes, expert advice is needed. It’s nothing against you or your abilities; it’s just that a trained eye may see signs of trouble that you don’t. This is especially true when mold and sewage are lurking about.

The technicians at SERVPRO of North Irving are experienced, certified, and dependable. With over three decades in the industry, we’ve worked on a countless number of projects involving fire, storm, and water damage, as well as mold remediation and restoration. We’ve also professionally cleaned carpets, upholstery, air ducts, odors, and biohazards.  And, we’ve provided building and reconstruction services. (Some might call us a great catch.)

In all seriousness, when a helping hand is needed, put your trust in a company who not only understands the possible outcomes of water damage but also knows how to properly handle it.

Oh, and for those of you in the Dallas area, keep us in mind. We’re available 24 hours a day, 7 days a week. If you’re ever in need of water damage inspection, repair, and restoration, drop us a line!

Top 5 Reasons You Should Hire A Professional Upholstery Cleaner

6/11/2019 (Permalink)

Do you have kids? How about pets? Maybe you just have dirty friends. In any situation, there may come a time when you need to clean up your carpets and upholstery.

You may first ask yourself if you should go the DIY route and rent one of those machines at the local grocery store. But, how can you be sure that you’re using the right cleaners and equipment for your precious belongings?

If you’re new to cleaning upholstery or have expensive furniture you cannot afford to replace, a professional team should take care of the job. The benefit of experts is in their knowledge and state-of-the-art equipment. (Plus the clean, allergen-free upholstery that you get to enjoy afterwards.)

If you want to increase the life of your furniture, improve the quality of the air in your home, and remove damaging dust, allergens, and bacteria, hiring a restoration specialist is your best option. What’s more, it’s totally affordable!

Let’s discuss the five major reasons why you should hire an upholstery cleaning service.

1. Professionals Are Trained For The Job

Cleaning upholstery well is not something anyone can do. The right approach to the task demands practice and knowledge. This includes deciphering pressure levels as well as the perfect mix of water and cleaning products. Professional carpet and upholstery cleaning is more complicated than using a vacuum, and our team members are trained to know exactly how to handle every job.

The work from a well-trained cleaner will be different from that of someone working on a big, clunky machine for the first time (no offense — it’s not your fault they’ve been renting the same machines for 100 years). Many homeowners end up having to hire a cleaner after trying a rented machine because the results were not what they had hoped for. Save some money and time and opt for a service from the get-go!

2. Professionals Know How To Handle All Materials

Not every upholstery fabric is created equal. Without a good knowledge of fabrics and their characteristics, you risk damaging your furniture. A cleanup and restoration team, on the other hand, can handle different types of fabrics, and they have specialized products and equipment for even the trickiest jobs.

Knowledge and precision are especially important if you own antique or heirloom furniture, or luxury rugs and carpets. Making a simple cleaning mistake such as using too much water or the wrong cleaning product can damage the fibers, leading to a loss of value or making the furniture completely unusable.

3. A Professional Cleaning Improves Air Quality

The main reason for cleaning your upholstery and carpets is aesthetic. Many of us like to “keep up with the Joneses” — we want our homes looking good and our furniture looking new. But, hiring cleaners also has health benefits: doing so improves air quality.

Over time, allergens, dust, and bacteria accumulate inside the cushions of your soft furniture. Vacuuming may take care of surface material like pet hair and dander and other dirt, but it doesn't clean deep enough to remove all the things that make their way inside. A cleaner's equipment is meant to remove all the allergens that accumulate inside your furniture and reduce the air quality of your home.

Also, pet odor removal is a great service offered by restoration and cleanup firms. This is something that you may find difficult to achieve on your own. Odors tend to set deeply into fabrics and cushions. You may take care of the visible stain, but some of the smell makes its way inside and requires a deep cleaning to remove.

After an upholstery cleaning, your home will be healthier thanks to the removal of allergens and bacteria.

4. Professional Cleaning Extends The Life Of Your Furniture

Did you know that dust plays a part in the thinning of fabric on upholstered furniture? Microscopic sharp corners from dust and dirt weaken the fibers of your fabric, leaving it looking somewhat pale and tattered. With residential and commercial restoration services, that damaging dust is removed and upholstery is kept looking new for longer.

What does this mean for you? Well, more years of comfortably enjoying your favorite movies on the couch, or elegantly hosting dinner parties with beautifully upholstered dining chairs. The Joneses will be so jealous.

In the long run, this will save you money, since you do not need to replace your furniture as often. For best results, we recommend cleaning your furniture every one to two years, depending on use, presence of pets, or other causes of damage and smells like smoking.

5. Professional Cleaners Use The Best Equipment

What you’ve probably gathered by now is upholstery cleaning machine rentals do not always give you access to the best and latest cleaning technology. These machines can be old, misused, or broken, and you won’t know until you’re about to start your project. Reputable cleaning and aftermath cleanup companies use the best equipment available to ensure faster work and exceptional results. As an example, SERVPRO of North Irving provides upholstery cleaning in Dallas and uses only the most advanced materials and methods.

The right tools make for the right results. Specialists maintain their equipment in tiptop shape which ensures the cleaning services are consistent.

How To Make The Best Of Your Professional Cleaning

So, you’ve decided to invest in a cleaning and restoration service for your upholstery and carpets. Good choice! Now here's how to make the best out of the service:

Vacuum everything first. Just before the cleaners come, vacuum the areas and the furniture that will be cleaned. This will remove most of the pet hair, dirt, and dust on the surface. Because these particles are difficult to remove once wet, it's better to take them off before the deep cleaning begins.

  • Point out stains and other concerns. If you have specific concerns with stains or bad smells, make sure to point them out to the team who comes to your home. They will know what to look for and make sure they have everything they need to take care of the problem.
  • Enjoy this free time. The time cleaners spend cleaning your upholstery is the time you have to do something for yourself. Brew your favorite tea and read a book. Head outside and play with your kids. Enjoy these few hours that you will NOT be spending on house chores.

SERVPRO of North Irving is a full-service cleaning and restoration company offering not only upholstery and carpet cleaning services, but also disaster remediation, commercial restoration services, mold removal, and water and fire damage cleaning.

If you want more information about our upholstery cleaning in Dallas or would like to receive a quote for our services, do not hesitate to contact us by phone at 972-986-7677. Our friendly staff will answer all your questions and make an appointment if needed.



Choosing the Ideal Crime Scene Cleanup Company

5/17/2019 (Permalink)

A crime or death scene can be a sensitive situation for more reasons than one. In addition to the struggle a victim or loved one might feel in the aftermath, there are many other factors they deal with such as media exposure and messy, hazardous materials. When someone is in a position like this, a restoration professional should perform trauma and crime scene cleanup.

But, what’s important to remember is that not all cleanup firms are created equal. The ideal business is going to have extensive knowledge of the proper protocols as well as the etiquette in dealing with hard circumstances. If you find your home or business is affected by a crime or death, and you’re in need of an experienced cleanup company, here’s what to expect. (Don’t settle for less).

When The Police and Coroners Leave

In many cases, the assistance of a cleanup business is required as soon as the police or coroners are finished with the scene. For example, there are several instances in which SERVPRO of North Irving is called in to provide assistance:

  • Homicide
  • Suicide
  • Accidental death
  • Accidents with traumatic injuries
  • Unattended death
  • Damage caused by graffiti and vandalism

We’ve performed crime scene cleanup in all types of environments including homes, vehicles, commercial buildings, police stations, jails, gyms, hotels, medical offices, and many more. Besides the damage left by the crime itself, materials may be left behind by police and other investigators. In addition to cleaning up bodily fluids and tissue, we deal with residue from fire extinguishers, pepper spray, tear gas, and fingerprint powder.

It’s crucial to have a company that is well trained in a variety of conditions. Additionally, technicians need to have keen attention to detail. If one bit of material is missed, it can potentially result in unhealthy and unsafe conditions.

Biohazard Cleanup and Restoration

Speaking of unsafe conditions, it’s essential to hire specialists with expertise in dealing with biohazards. The EPA and OSHA have specific guidelines for cleaning and disposal that must be followed. A top-notch operation should be able to handle an array of crime scene cleanup and restoration services.

Infectious Substances

When a crime involves injury or death, there may be a decent amount of nasty stuff present on surfaces including waste, infectious disease, and bloodborne pathogens. It’s not enough to remove this material like you would in a normal cleaning situation. These substances must be specially cleaned, disinfected, and deodorized according to the strict regulations.

Meth Lab Residue

Methamphetamines are produced with harmful chemicals. Unfortunately, the drug doesn’t have to be present in order for dangerous chemicals to cause trouble. Residue from the meth-making process can stick to walls and other spaces. Such residue is not only flammable, but also detrimental to your health.

It’s worth noting that meth is not the only illegal substance that can cause problems. Other drugs can produce chemical dangers as well and should also be professionally cleaned.

Animal Biohazards

That’s right — trauma and crime scene cleanup isn’t restricted to matter left behind by humans. Animal carcasses and waste can also be harmful and need to be cleaned with care.

Damage Mitigation

There are instances when the damage caused by a crime or trauma can result in further damage if not properly addressed. These types of issues should also be a focus. After all, when a tragedy occurs, the last thing a victim wants to deal with is restoring a property.

A cleanup specialist should assist and may offer services such as boarding up sections of a structure, tarping a roof, removing and replacing floors and subflooring, and reconstruction (if damage is significant enough where portions of a building need to be rebuilt).

Availability, Compassion, and Professionalism

Crime and death can happen anywhere and at any time. When the authorities have finished their investigative processes and the scene becomes ready for the cleaning and removal of contaminated items, a specialist needs to respond immediately. An ideal company should be available for emergency crime scene cleanup 24 hours a day and 7 days a week.

Also, it’s not enough to be trained in the physical process of crime and death scene cleanup. A technician must also understand how to appropriately communicate with victims in a compassionate manner. Often times, loved ones and victims are emotionally overwhelmed by the terrible situation and need empathy.

To give another example, at SERVPRO in North Irving, technicians are taught how to navigate a delicate circumstance like a death scene. In some cases, there may be a concern about media attention. We work to be quick and discreet in order to preserve a victim’s privacy. This means we’ll work on a project late at night, throughout the night, and on the weekends.

Plus, our additional services set us apart from other companies that offer crime scene cleanup services:

  • If requested, arriving on the property in an unmarked vehicle
  • Arranging for the technician to gain access when loved ones are not present (i.e. a key via lockbox)Assessing other areas of the property
  • Organizing, packing, and documenting items and moving them to a storage facility
  • Delivering stored items to another location
  • If loved ones decide to sell an affected property, removing all possessions from the home and storing them in our cleaning facility
  • Throwing away unwanted items
  • If requested, cleaning the HVAC system and air ducts

In case you’re wondering why we can speak to this subject, SERVPRO of North Irving is an affordable, full-service business that has been serving the Dallas area for over three decades. With us, you don’t need to worry about hiring one firm for cleanup and another for reconstruction. We can do it all.

On top of crime and death scene cleanup, we specialize in mold remediation, and water and fire damage restoration. Our technicians are certified and work with state-of-the-art techniques and equipment. We’re available day or night, every day of the year. So, if you should find yourself in need of a company to provide crime scene cleanup or other restoration services, call us at (972) 986-7677 or contact us online.

Top 5 Reasons You Should Clean Your Air Ducts

5/17/2019 (Permalink)

We’re all big fans of oxygen, right? Well, it turns out your home is a big fan of it as well.

You can look at your HVAC and air ducts as a circulatory system. It keeps homes and buildings “alive” by pumping air into and from every room. As it is with humans, when airflow is restricted, complications start to arise. This is why cleaning your air ducts is an important service to consider.

We understand you might be wondering if you need to get your air ducts and HVAC cleaned. Not all homes are the same, not everyone lives the same, and there are various factors that may affect air quality. Since we’re considered one of the top air duct cleaners in Dallas (nothing wrong with a little confidence every now and then), we understand the problems that a dirty duct system can cause.

Generally speaking, cleaning should happen every three to five years. However, if any of the following applies to you, consider cleaning your air ducts more frequently:

  • You or someone you live with suffers from allergies
  • You or someone you live with has respiratory issues
  • You have one pet or more
  • You have a smoker living in the house
  • You live in an older home

This isn’t to say these are the only reasons to consider cleaning your HVAC. That would make this a short article, and we know you’d feel cheated. There are several major benefits in hiring a professional to inspect and clean your HVAC system. Of course, we’ll expand upon this now.  

1. A Healtheir Living Environment

As you might recall, we mentioned people with respiratory and allergy problems. These folks tend to be more sensitive to particles and dust in a home. But, unclean air can affect a person with no breathing problems as well. (Our air duct cleaners in Dallas see it all the time because of the infamous Texas dust.)

Here’s the deal — there may be more in the dust and dirt than meets the eye. Depending on who or what occupies your home, there could be pet dander, skin cells, pollen, bacteria, and other gross particles. As Discover Magazine revealed, a house with six rooms can collect 40 pounds of dust a year! Additionally, the EPA terrified us all with the fact that indoor air is 20 percent more polluted than outdoor air.

Luckily, the right cleanup and restoration firm will service your HVAC, air ducts, and replace your filters. This will reduce or remove dirt, dust, pollen, pet dander, and contaminants.

2. Protection Against Contamination

As if skin cells and bacteria weren’t enough, there are other issues that require a more serious approach to HVAC and air duct cleaning. It is possible for your system to harbor some nasty stuff that’s potentially detrimental to your health.

Mold

Mold can not only make its way into portions of your HVAC system, but it can also end up in the insulation of your ducts (if insulation exists). This fungus may or may not visible. If you think mold might be present somewhere, a professional should be called in to inspect.

Rodents and Insects

Sorry if that made your skin crawl, but it’s true. Rodents and insects can move through your house leaving droppings and other potentially disease-causing matter behind. This can end up in your air!

3. Save Money

Having a little extra spending money isn’t such a bad thing, right? Cleaning and maintaining your HVAC unit can increase energy efficiency and decrease utility bills.

If dust and dirt buildup is reducing the airflow in the HVAC and ducts, it causes the whole system to work harder. This may involve longer running times, which can shorten the life of your system.

Plus, if components of your HVAC unit are clogged, you might get less heat in the winter and a lack of cooling in the summer. Again, this can result in longer running times.

Obviously, the more a unit runs, the more money you’re paying. And, we don’t need to talk about the cost of replacing an entire HVAC system.

4. An Overall Cleaner Home

Your HVAC system circulates air through the home which means if it’s picking up dust and contaminants, it’s moving that stuff from room to room. This means your furniture and personal belongings are being showered by particles.

Also, if there is a buildup of mold, bacteria, and other unpleasant organisms, you could end up with an odor in your home. We’re fairly certain that the majority of folks do not like living in a stinky house. The removal of this matter can eliminate the bad smell.

5. You’re Unsure Of Your Home’s History

It probably goes without saying that if you’re in a brand-new home, you most likely don’t have to be too concerned about your ducts yet. But, as we all know, not everyone buys new.

When you purchase a home from someone else, the HVAC unit might be on the older side. There could be years of wear and tear that you’re unaware of. Moreover, you can’t be certain about the cleaning history of the ducts and HVAC.

It’s also worth mentioning that if you perform any renovation or remodeling, this can increase dust, dirt, and allergens in the home and HVAC unit.

Looking For Air Duct Cleaners in Dallas?

First, we’ll say if you don’t live in Dallas, you should — it’s a great place. Secondly, we’ll say if you’re in the Dallas area, and you need HVAC cleaning, reach out to SERVPRO of North Irving.

We’re a family-owned, full-service fire and water damage restoration specialist with over 30 years of experience. We offer free air duct cleaning estimates for both residential and commercial properties. Our technicians are certified, quick, friendly, and they love what they do. Additionally, we’re available 24/7 for cleanup and restoration emergencies.

Treat your body and wallet right, and work with a company you can depend on! Contact us to find out more about air duct cleaning or other services.

Can I Make My Home Mold Resistant?

5/15/2019 (Permalink)

If you got a sinking feeling in your stomach while reading the title of this article, it’s understandable. Mold is a homeowner’s worst enemy! Not only is it unsightly, but also it’s a possible health concern.

In some cases, you’ll want to hire a professional to perform mold remediation. But, there are also strategies you can utilize to help reduce the chance of a serious mold problem.

You see, proper mold remediation is not only removing and cleaning the mold. Preventative measures also play a part. For this reason, we’re sharing steps you can take to combat mold growth.

First, we’ll help you understand how mold invades your home. Then, we’ll talk about the specifics of making your home mold resistant.

The Basics Of Mold

Okay, here’s the deal — it’s everywhere. Whether you’re inside or outside, there are mold spores flying through the air. But, don’t freak out and lock yourself in a panic room. Mold is a fungus that’s needed in nature to break down materials such as dead leaves and trees. There’s really no way to avoid it.

Fortunately, in small amounts, mold isn’t always harmful; however, once spores settle in an ideal indoor environment, they can grow and cause problems. This is usually when professional mold remediation becomes necessary.

Spores are the result of mold reproduction. It’s kind of like spreading plant seeds. They can enter into houses a number of ways. They’re tiny enough to slip through the smallest cracks and crevices, even those you might’ve tried to block with sealant. Also, when spores move through the air, they can stick to your body and hitch a ride into your home.

So, when does it go from harmless spore to a worrisome nuisance?

Mold Likes To Feed

Yes, it’s true. Mold is ravenous and loves to eat items in your home. Mold remediation can help curb the appetite; just keep in mind where you need to look to start the process. Some areas are often a favorite meal:

  • Carpet
  • Insulation
  • Concrete (yup, mold is strong enough to break down concrete)
  • Nutrients on Wood Surfaces
  • Paper
  • Food

Of course, it’s not guaranteed mold will always be on these items in your house. Mold likes warm, moist environments. Many people have several spots where mold can thrive:

  • Bathroom
  • Kitchen
  • Attic
  • Basement
  • Fireplace
  • Utility closets

It’s important to note that this is not a complete list. In actuality, mold can exist almost anywhere if the conditions are just right. In fact, it may end up in a spot invisible to the naked eye. Mold remediation companies can assist with this problem.

When Mold Becomes A Health Concern

Finding mold in your house can be a stressful situation. Generally speaking, when the mold spore count increases in a home and becomes more concentrated, the problems begin. And, you have little time before it starts to attack. Mold only needs one or two days of moisture to start its growth process.

The scary part is some molds can be toxic. What you’re probably most familiar with is black mold (in the science speak, it’s called Stachybotrys Chartarum). This type of mold doesn’t happen immediately. It usually requires one or two weeks of wet material. For example, the aftermath of a flood can encourage growth. Here are some symptoms caused by black mold:

  • Breathing Problems
  • Nose and throat irritation
  • Nausea
  • Confusion
  • Skin and eye sensitivity

This is not to say black mold is the only type of mold to cause health problems. Any mold can cause issues. It’s all dependent on the individual person.

What You Can Do To Reduce Mold

And so, we shall now move on to what can be done to help prevent all types of mold from wreaking havoc in your home.

Reduce Humidity

As was mentioned previously, mold loves warmth and moisture. Condensation is one indication there’s too much moisture. Try using dehumidifiers in damp areas to get the humidity levels between 30 and 50 percent. Additionally, open the doors to rooms and closets so air can flow through the house.

Keep It Clean

It’s probably no surprise to hear that cleaning helps. Dust and vacuum regularly. Don’t leave wet clothes out.  Make sure to take care of spills and leaks as soon as possible. If there are any damp materials that won’t dry, remove them from the house. Perform regular cleaning on rain gutters and air conditioners. If you’re storing boxes, keep them off the floors and foundation. Also, think about using mold-inhibiting cleaners and paints.

Ventilate

Mold enjoys poor ventilation. Install ventilation fans in kitchens and bathrooms. Ensure your clothes dryer has a vent to the outside of your house. If an area of dirt is present, cover it with plastic sheeting to prevent moisture from rising up from the ground.

Expert Mold Remediation

There is no way to completely remove all mold from your home, but you most likely want to get rid of as much as you can. What’s more, you may feel uneasy about handling mold yourself. That’s okay. Mold remediation companies can do the dirty work for you.

We actually suggest finding a full-service restoration firm. This means you’ll have a professional working with you from beginning to end. If you find the right company, you’ll start with a free mold inspection. From there, if mold is present, technicians will work through the professional remediation process:

  1. Contain the space where there are hazardous particles
  2. Install HEPA air purifiers
  3. Remove the mold as well as materials with mold on them
  4. Clean affected belongings
  5. Rebuild any areas that were torn out (this is key — not all companies do this!)

If you’re a Texan, SERVPRO of North Irving can be your go-to source for mold removal in Dallas. We offer free mold inspection, utilize the latest methods and technology, and we treat all types of mold with the same care. Our highly-skilled technicians are available 24/7 and yes —we are a full-service company. If we tear it out, we rebuild it.

Don’t get stuck with mold problems or a company that won’t complete the job. Call (972) 986-7677 if you notice mold in your home. We’ll respond immediately with exceptional mold remediation services so you can feel safe and healthy in your home!

Water Damage Restoration after a Serious Flood

5/2/2019 (Permalink)

Water damage restoration after a serious flood - seems impossible? Think again. Effective and total restoration after a flooding event is completely possible, especially with professional help. Depending on the extent of the damage, the restoration efforts will have different specific steps, but the general focus areas remain the same.

We’ll take a much closer look at a few important steps of dealing with water damage. Feel free to jump around:

  • Upholstery and Carpets- What to expect when you have clean, grey, and black-water flooding in your home.
  • Exposed Electrical Wiring - If you’re going to let the experts handle one thing, this should be it - don’t DIY this one.
  • Mold - What to expect from a homeowner’s biggest enemy: mold.

Upholstery and Carpet Water Damage

When water invades your home, upholstery (fabric) and carpets are typically the first victims. If there is even half an inch of water in your house, that’s more than enough to completely submerge your first floor’s carpeting - which is no good.

But, there is a silver lining….

If the flood was caused by a broken pipe, an overflowing bathtub, or another source of clean water, there’s a very good chance your upholstery and carpet can be restored to its original condition. It just needs to be dried and cleaned, depending on the extent of the damage.

On the other hand, if your house (or part of your house) was flooded by water that’s considered “grey water” (sink waste) or “black water,” (sewer water - no fun), things get a lot more tricky and vary depending on the specific incident.

You see, grey water - and especially it’s evil stepsister, black water - are both far more likely than clean water to contain unhealthy microorganisms, dangerous fungi, and bacteria (like E. coli) that can get you very, very sick.

If your carpets, rugs, or low-to-the-ground fabric furniture are submerged in grey or black water, it can be difficult to restore them to their original condition with 100% certainty that all of the dangerous microorganisms (or otherwise) are completely gone.

When you are not absolutely certain about whether the source of your water damage is clean or grey water (because both can appear similar), your safest next step is to speak with a professional.

In order for you to determine the extent to which damage has occurred, you would need to contact a water damage restoration expert to come to your home and check things out. After the remediation has been completed, you’ll also want to have your carpets cleaned to give your floors a fresh new feel. If you’re in Dallas, check out our Professional carpet cleaning services to help you get the job done right.

In summary, an experienced water damage restoration specialist will help you determine what can be saved, sanitized, and reclaimed - as well as what cannot. Having somebody who knows their stuff on your side will help you save money - because you most likely don’t need to replace all of your carpets and upholstery.

Exposed Electrical Wiring - Shockingly Common

Before we talk about electricity, let’s set a few ground rules:

  1. If there is a wire sitting in a standing pool of water (especially if the wire isn’t heavily insulated), do not touch that pool of water. Remember, water conducts electricity, and touching water surrounding an exposed and live (powered) wire can be as dangerous as touching the wire itself.
  2. If wires were submerged in water and the water has now drained or evaporated, the wires should be replaced as soon as you can get an electrician to do the work. Even if everything looks safe, the wires may have been compromised by the flooding.
  3. Not all wiring will necessarily need to be removed. Consult with an electrician and/or a water damage specialist to determine your next steps.

With that out of the way, let’s talk about exposed electrical wiring in a flood and how you should address it.

Bad wiring is not as uncommon as you may think. If your house was built more than 10 years ago - and you were not the first owner of the home, it can’t hurt to have your wiring inspected by an electrician. But that’s beside the core point of this message.

Ground-rule #1 of our electrical ground rules is to avoid pools of water. As a refresher, that’s because live wires in water send the same amount of electricity through the water as they do through the wire, themselves. If your wiring is not properly or completely insulated (wrapped in a non-conductive material like rubber), then the risk of this situation is much greater.

Another concern we have is the potential for wires concealed in your walls to become exposed during a large-scale flood.

Remember, water is a strong force that can move through tiny holes in lots of different materials, giving it the power to turn a small fissure into a large crack. After a flood, there’s a chance you’ll find some exposed wires that were previously hidden from sight. That also means that new exposed pathways (in walls, typically) are created by the flow of water, increasing the potential for electrical wires to come into contact with the floodwater.

Water does not mix well with electricity. Stay safe - save the DIY for later - and call a flood damage cleanup expert.  You’ll need someone who is knowledgeable in both electrical and water issues to help sort out your mess. Most likely, it’s not an expense you were planning to budget for - but an electrical fire will cost you, as you may expect, quite a bit more. And, to add to that, you’ll be able to rest easy knowing that all your electrical wiring is in its proper place, rather than serving as a fire threat.

Detecting and Dealing With Mold

Here’s a word that’s just about as distasteful as it sounds: Mold.

Every homeowner who has experienced flooding should keep mold in mind. Fungi, just like mosquitoes, need stagnant moisture to grow.

And, you know where a house gets stagnant moisture? That’s right… a flood.

And floods, which can penetrate the unreachable, hard to dry places in your home can create the right conditions for this growth.

By the time you are able to detect the musty scent of mold, it may have already grown and spread. In the meantime, your living environment may have become unhealthy and possibly toxic to you and your family. For people with respiratory problems, the growth of mold in the home can be the source of some serious health concerns - the very least of which are allergies.

If you think you smell mold, it’s a good time for a free mold inspection - and depending on the company, it may not even cost you. If any mold is found in your house, then you can have a conversation with the restoration company to talk about next steps.

It is in your best interest to get a water damage restoration expert to check out your home as soon after water damage as possible. And, in the event that you begin to suspect mold is growing in the aftermath of an in-home flood, no matter the extent of the flood, you would be doing yourself a favor by finding the best home mold removal company in your area to come and investigate.

When you get mold remediation, the water damage restoration expert will first determine the source conditions for mold growth and then together you will determine what needs to be done. Typically, that means you only need to remove materials that have been directly and extensively damaged by the mold. Everything else will simply need to be cleaned. Unfortunately, based on the severity of mold damage, some parts of your home may need to be rebuilt, but that is a bridge to cross only if necessary.

Water Damage Restoration from Flooding Is Possible

The emotional shock of an in-home flood is real. The last thing you want is strangers coming through your home and determining that your possessions are too damaged to be fixed. But, with the right restoration company, your experience will be top-of-mind. When you hire professionals who know how to work safely and who can collaborate with your insurance, you can ensure that you get your home back together properly and promptly - without all the headaches.

For that reason, you may have to hire a water mitigation specialist to come and help find every portion of your home that needs help. This is the safest way to determine what you can save in your home.

The specialist will help to identify mold issues when they are still fixable so that you can safeguard your health and living environment. For such an important job, think of hiring the best water damage restoration company in Dallas, Texas.

How To Detect Water Damage Before It’s Too Late

4/29/2019 (Permalink)

There’s no doubt that becoming a homeowner is one of the most rewarding parts of the American Dream. But sometimes, owning and maintaining a home is more difficult than it’s made out to be. Dealing with water damage is more like a nightmare than a dream, especially if the water damage was hidden from plain sight for too long.

Fortunately, all you need to do is take one simple step to catch leaks and water damage before they turn your dream house into an expensive nightmare.

The one step to avoiding significant water damage? Be proactive.

Don’t wait for a leaky pipe to become an out-of-control monster. When you stay proactive about watching for signs of water leakage, you’ll be saving yourself from the headache (and a big chunk of money) that goes along with restoring your home after an uncaught water leak.

What are the most common signs of water damage?

Eager to catch water leaks early? Good for you. Here’s what you should be looking for:

  • Wet Floors - While obvious, we want to make sure you remember that a house is not a waterpark. If there are pools of water on your floor, you should put your swim cap away and call an expert.
  • Stains on Walls & Ceilings - Is the top right corner of your room looking a little too brown to be the same color as the paint you chose? If you are starting to see discolored rings of what looks like watercolor painting gone awry, there’s a chance there’s a leak in your ceiling or in your wall.
  • Cracks in Walls - If you notice mysterious cracks in your walls where there was a flat surface before, that’s a sign you are dealing with a classic case of water damage. And, while moisturizer is often the answer to cracking skin, your wall will thank you for calling a water damage restoration company to do the heavy lifting.
  • Bad Smell - Last time we checked, walls aren’t supposed to smell like that. If your wall smells like a damp towel that’s been left in a humid room for a week, there’s a good chance there’s something growing there, which is definitely not ideal.
  • Soggy Carpet - If anything in your house is “soggy,” that’s probably not a good thing. When you walk on your carpet and it seems damp or humid, that’s a telltale sign you’re dealing with a water leak.  - What’s worse than soggy cereal? Soggy carpet. Hands down. (Recommend Read: “5 Signs That Your Carpet Has Mold”)

Ready to become a master of early leak detection? This is your moment, you world-class homeowner!

Where should you check for water damage?

It’s almost impossible to prevent leaks altogether, but if you check in some of the most common places, you can significantly reduce the severity of any leak that tries to sneak up on you:

Water Leaks in Ceilings and Walls

Your ceilings and walls are a very common place to spot water damage, and all you need to do is uses your eyes. Just look around. Especially during storms or right after a winter freeze hits your area of the world. Remember, you’re looking for three things to detect water leaks on walls:

  • Discoloration - Keep your eyes out for yellow, brown, dark, or any other variation from the original paint color of your walls to spot leaks in your ceilings and walls early.  
  • Texture Change - Sometimes, you can discover less obvious and newer leaks by moving your hand across your walls and feeling for any unnatural bubbles, or another warping in natural texture. And, of course, if your ceiling is peeling, it’s not because of a sunburn - it’s probably a leak.
  • Water dripping down your walls - No explanation necessary.

PRO TIP:

When water gets into your walls, the outer layer of paint will start to bleed down the wall. If you notice anything that you believe may be water damage, run your hand over the spot. A leak will often make that part of the wall soft to the touch.

Water Leaks Underneath Sinks

It’s no surprise that sinks are a common source of water leaks. Whether it’s a plumbing problem or a crack in the bottom of the sink, you’re doing yourself a big favor by checking under your sinks at least a few times every month.

Of course, the biggest sign of sink-related leaks are pools of water rushing out and ruining your nice shoes when you open up the cabinet. If the leak is coming from a pressurized hose, there will likely also be spewing. In most cases, you can remedy the damage by simply taking everything out of the cabinet, laying down towels inside, and calling a restoration company to patch up the leak.

Sometimes, however, under-sink leaks can be small enough that the water doesn’t pool out onto the floor in front of the sink. Instead, the water evaporates at the same rate at which the water is dripping. This can go on for months if you aren’t proactive, causing irreversible damage to the cabinets and anything else under the sink.

Water Leaks In The Attic

What’s worse than a water leak in your walls? -- A water leak in your attic; and here’s why:

When water comes in through your attic, whether it be a result of roofing problems, an old water heater, cracked water supply lines, or any other source, the damage doesn’t stop when the water hits the floor of your attic. - Nope, that water is going to keep on keepin’ on. The water will make its way into your walls, onto the ceiling in the room below, and, eventually, make a new, soggy home in the carpet below that.

Here are a few tips to help you stay ahead of the game when it comes to keeping your attic leak-free (as it should be):

  • Don’t let your water heater run longer than the recommended number of years, especially if your water heater has a large tank. An expired water heater is a 50-gallon hot mess (literally, a hot mess) waiting to happen.
  • Check your water supply lines for cracks or misalignment regularly. If you spot spewing out of pinholes in the pipes or pooling around joints, put the duct tape down and hire a qualified professional to repair or replace the damaged pipes.
  • Run your flashlight along the ceiling of your attic after a big storm to make sure no water is leaking in from outside. You can also identify a source of leakage by turning off the lights and checking for any sunlight coming in through the ceiling.
  • Check the floor of your attic for water rings, just like the ones you’d see if you left a cold glass of water on a wood table for too long.

Hardwood Floors

The feel of your hardwood floors is one of the first giveaways that you have water damage. If a leak has gotten itself into your baseboards, walking will become quite tricky, as the wood will become increasingly warped the longer that the water is present. If you notice that the center of each board in your flooring is sagging relative to the edges, you’ll need to look for professional help as soon as you can. Make sure to also check your floors for any stains, moldy or otherwise, as these are also signs of water damage.

Suggested Read: Worried you have Black Mold? Here’s what to look for.

Be Proactive About Water Damage

Now that we’ve talked about specific examples of water damage, it’s time to make an important point.

If you follow all of the recommendations we’ve made, you’re protecting yourself from the typical sources of slow and hidden leaks. But, it’s important to keep in mind that you will never be 100% protected from leaks. You are only human, and all you can do is your very best to protect your house.

It’s your job as a responsible homeowner to always look for unusual stains in walls, cracks in the sheetrock, warping baseboards, and any number of the other signs of water damage that we’ve already gone over.

Put recurring water damage and leak checkups on your calendar, because, by performing routine checks of your house, you’ll have a much more complete idea of what ‘normal’ looks like. That way, you can easily notice any potential leak events while the damage is still minimal. It’s much easier to replace a single floorboard than an entire wood floor.

Found this article a day too late?

If you’re already dealing with water damage, you are probably starting to understand the challenges that go along with restoration efforts.

If you have noticed any of these water damage signs in your home, here is what you should do:

  1. Identify the leak using the advice from this article.
  2. Move your possessions away from the leak to avoid further damage.
  3. Use towels to soak up excess water and, if necessary, place a bucket or a trashcan under the source of the leak to catch any actively leaking water.
  4. Call SERVPRO North Irving at 972-986-7677 and work with an expert to identify the steps you need to take to restore the affected area.

When you call a company that specializes in water restoration, you are setting yourself up to recover from the leak with as little stress as possible. These professionals can bring specialized devices like moisture meters to sense dampness levels in essentially any surface in your home: wood, stone, you name it. These sensors will help identify any further damage that may or may not be visible to the eye.

Once the damage has been identified by a water damage restoration professional, he or she will help you navigate the process of bringing the damaged surfaces and furniture back to life.

If you’re in Dallas and are looking for a water damage restoration company in the area, contact SERVPRO North Irving at 972-986-7677, day or night, and we’ll be here to guide you through the restoration process. We are here to help your house go back to being your dream home.

How Safe Is Your Fireplace? Find Out Today

4/9/2019 (Permalink)

Your fireplace transforms your living room into an excellent, cozy place to relax after a long day. However, simply kicking your feet up in front of the fire, day after day (without completing key care tasks and inspections) can result in disaster.

Creosote buildup, a byproduct of wood combustion consisting of tar and other flammable substances, can cause fires to start in your chimney and spread across your home. To prevent this, you need to check for common problems and have your fireplace regularly serviced by a professional.

Otherwise, you may end up needing help from experts skilled in fire restoration to clean up the resulting disaster.

Signs Your Fireplace Needs Attention

Over time, creosote builds up on the inside walls of your woodstove, fireplace, and chimney. This sticky substance contains highly flammable compounds that can catch fire instantly. This layer develops as condensation builds on the inner chimney surfaces – and ash, unburnt fuel, and chemical byproducts stick to it.  

With a quick look inside your fireplace and up the chimney, you can see the telltale brown and black buildup on the inner surfaces. Both the look and the smell of your fireplace can signify the need for creosote removal. And don’t fall under the impression that these risks only affect wood-burning fireplaces. Gas fireplaces produce creosote, as well, and therefore carry the same risks as their wood-burning counterparts.

Whether you use natural gas or propane fuel, these fireplace designs produce even more condensation than wood-burning ones do. The increased water vapor greatly accelerates creosote buildup. Gas fires also tend to allow incomplete combustion that sends unburnt fuel up the chimney where it sticks to condensation on the inner walls. This creates an extremely flammable environment that could easily catch fire.

Birds and animals can also increase your risk of fire by bringing debris into your chimney. Debris, critters setting up potential nests, and even nearby tree branches all put you at a higher risk for a fire.

Regular Maintenance Requirements For Fireplaces

The main risk factors of chimney fires are highly preventable. You just need to commit to a regular maintenance schedule to mitigate your risks. The Chimney Safety Institute of America recommends that you inspect your fireplace and chimney at least once per year. During this check, you should verify that its structure remains sound and free of creosote buildup.

Some Important Steps to Include in Your Check:

  • Remember to look for the presence of wildlife and accompanying nests inside the chimney and any tree branches close to the opening
  • Verify that nothing is blocking your chimney top or any ventilation pipes to prevent fires
  • If you find ? inch or more of creosote, have your chimney swept
  • If the creosote looks glazed, the cleaning process needs to begin ASAP, as this is a dangerous state for the buildup to be in

As creosote can damage your masonry with its acidic substances, setting up a regular care routine is really a win-win. When having your chimney cleaned, hiring a professional to physically sweep the inner surface is your best bet. You can help keep buildup to a minimum between service dates by burning special logs and other products designed to remove creosote.

Risks Of Continuing To Use An Unsafe Fireplace

Without the removal of creosote buildup, the tiniest spark could set the whole chimney on fire.

These fires are virtually impossible for homeowners to put out themselves. While waiting for emergency services, chimney fires have the potential to rage out of control and spread into the living space. If the house is not lost, crews skilled in fire restoration will need to come to repair the damage.

Efforts to put out the fire can take a serious toll on your home. The water used to squelch the flames can result in the need for flood damage cleanup, as well. Leaving the water to dry on its own can result in mold growth that further compromises the condition of your living space. At that point, you would need to get water mitigation and mold remediation services from disaster and fire cleanup companies to fully repair the damage.

You can greatly reduce your risks of chimney fires with regular inspections and maintenance services. When you put safety above all else, you also help preserve your comfort and convenience for the long-term.

How Fire Cleanup Companies Can Help If An Incident Occurs

Even with your best efforts at maintaining a strict upkeep schedule, the risk of fire is always there while using your gas or wood-burning fireplace. If a fire ever does start in your chimney, evacuate your home and immediately call 911 to request aid from the fire department.

If restoration is possible, you can receive helpful guidance and support from a local fire cleanup company of your choosing. They will use the leading fire damage restoration techniques to restore the condition of your home.

In addition to handling fire and smoke cleanup, these companies also take care of the damage caused by the crew tasked with putting the fire out, including mold remediation. While working to restore your home to pre-fire condition, they will even deep clean your furniture upholstery to remove water, soot deposits and the strong odor of smoke.  

You can receive 24/7 emergency service from your trusted fire and water damage restoration company by calling 972 986 7677. Our highly trained restoration experts can clean up disasters of any size, so reach out anytime you need help.

Tips On How To Prepare For Severe Weather Conditions

3/21/2019 (Permalink)

No matter where you live or work, you can be affected by severe weather. From snowstorms and floods to tornadoes and hurricanes, it's always wise to keep a keen eye on Mother Nature.

Frankly, just a little preparation can go a very long way when it comes to keeping your family and loved ones safe. Read on to learn how to prepare for severe weather conditions across several different climates.

Tips On How To Prepare For Severe Weather Conditions

Get Alerts For Severe Weather Events

Severe weather conditions can present themselves at any time. That’s why having the right information on hand is the first step you should take to stay prepared. For example, the Texas Department of Public Safety often posts weather alerts on its website. Local TV and radio stations also present forecasts every day, often multiple times throughout the day. Plus, with social media as prevalent as it is nowadays, there are many accounts that you can follow to stay updated wherever you are.

If you want to be extra informed about severe weather conditions, head to a sports & recreation store and purchase an NOAA weather radio. NOAA broadcasts are free and sent into the airwaves 24/7 by the US Government. Any time you hear the term “Severe Thunderstorm Watch,” “Warning,” or “Flash Flood Watch/Warning,” these decisions are being made by NOAA, and you’ll find out about them at the same time the news station does.

Prepare Your Home For Severe Weather

You can drastically reduce the damage caused by severe weather (floods, severe thunderstorms, and tornadoes) by staying prepared at home. For example, you could start by trimming any trees with weak branches around your home. By doing this, you are reducing the likelihood that branches will fall on your house during a storm, consequently damaging the roof (a costly problem to have). Below are some other measures you can take to prepare your home for severe weather:

  • Cover your windows with an extra layer of plywood if you suspect strong winds and/or hurricane-like weather
  • Prepare for a power outage by having plenty of candles and flashlights. Often, storms damage power supply lines for long periods. If you live in a particularly storm-prone area, research residential power generators to keep you warm and comfortable while power access is being restored.
  • Inspect your roof (or contact a professional to inspect your roof) to ensure that it is properly installed and in good condition - this is a smart measure to take both before and after severe weather season and individual weather events.

Have An Emergency Plan In Place For Severe Weather

An important step towards being ready for severe weather season is having a plan that includes an emergency meeting place for you and your family. An emergency meeting place can be in a storm cellar or on the lowest floor of your building, as long as there are no windows around. You should also store an emergency supply of food and water -- at least enough to last a few days. You can shop around for canned food, protein bars, non-perishable milk, and dried fruit.

Finally, be sure that you have a heavily outfitted first aid kit that has instructions on how to perform basic first aid procedures.

A common theme here is that you want to be able to take care of your family and friends in case any of them are injured during a severe storm, and having a well-equipped first aid kit is one of your best ways of accomplishing this.

In the spirit of the Boy Scouts, don’t wait until NOAA (mentioned above) issues an emergency alert to set up your plan. Be prepared! Start early to ensure that you have everything you need in time.

How Do I Prepare for Floods?

  1. Clear debris from your drains
  2. Repair damaged gutters
  3. Place sandbags or other barriers around your property

Heavy floods and storms have been known to cause significant water damage. Don’t worry, though. There are some simple tactics you can employ to get ready for a downpour. Start by clearing debris from your drains to prevent any blockages -- you want them working at their best! Repair any damaged gutters, too, as this will ensure that water drains away easily. And when the preparation isn’t enough for Mother Nature, as it occasionally is not, be sure to have a flood damage cleanup company on speed dial.

Caught up in severe weather? Here’s what you should do.

Even after adequate preparation, it is still possible to find yourself in the middle of an emergency weather situation. Read on to learn more about staying safe during these conditions.

Seek Shelter as Soon as You Can

Seek shelter in an interior room or on the lowest floor of your home. If you are in a mobile home or a car, take shelter in the nearest building. When inside, close any exterior doors and stay clear of the windows and outside walls. Be sure to not leave the shelter until conditions have returned to normal. Stay informed by purchasing an NOAA weather radio at your nearest sports and recreation store.

Avoid Walking and Driving Through Moving Water

If by any chance a storm catches you outside, avoid walking through flowing water as you risk drowning. Remember that six inches of fast-moving water can knock you off your feet. And, when it comes to driving, you especially want to avoid rushing water.

Remember the slogan: “turn around, don’t drown!”

Stay on High Alert

Always be on the lookout for alerts from weather departments and the authorities. For example, the authorities may send out an alert advising people to leave their homes to head for a safer location if coastal flooding or a similar event is expected. Always act as advised to avoid injuries and potential life-threatening danger.

Call For Water Damage Help As Soon As You Can

If, for example, during a flood, the water levels in and around your home start rising, call for help immediately.  Also, if you are able, be sure to check on your neighbors and those who may need special assistance to ensure that they are safe.

You can never be too ready for a severe weather event. Always stay prepared, pay attention to weather forecasts, refresh your emergency plan and talk to your friends and family about the safety measures they should take. Finally, after the conditions have improved, check for any damage on your home and have it handled by a professional. If you suspect water damage, call in a water damage restoration company to inspect your home and advise you further to avoid further damage and mold growth.

Tips on How to Keep Your Carpet Clean If You Have Pets

3/20/2019 (Permalink)

Pets are adorable, but let’s face it, a lot can happen to your carpet over a short period of time if you have a pet or two.

Perhaps you have a playful puppy or kitten that hasn’t quite figured out that your carpet is not the same thing as your lawn. Or, if you are lucky enough to have a pet that knows the difference between carpet and grass, you’re likely still dealing with shedding, dander, and the all-too-common mud tracks coming in from outside.

Long story short, if you have pets, your carpet probably doesn’t smell (or look) as good as it did when it was originally installed. Of course, pet ownership is worth the work that goes into it, but you’ll need to take a few extra steps to keep your house clean for you and any guests you have over.

Sure, it can be a lot of work - but don’t sweat it - it’s manageable, especially with the help of an experienced professional! Read on to learn how to keep your carpet clean despite your pets being, well… pets.

How to Keep Your Carpet Clean if You Have Pets

1. Go Hard on the Stains

Have a puppy with a long tail? Spillage accidents are bound to happen whenever you have a new pet running around. Of course, it’s cute when your puppy is happy, but when that turns into their happy, wagging tail spilling your coffee off the coffee table, it’s just a little less cute.

First things first, catch these accidents as soon as possible to prevent the spots from taking hold on your carpet (especially if you have light-colored carpet).

When solids (such as food) fall on the floor, use a dustpan to remove what you can, then cover the stain with paper towels. Once the area is dry, clean it with warm water to prevent discoloration.

Expert Carpet Cleaning Tip: If the spill happens at night or when you are away at work, use a combination of vinegar and cold water once you spot the spill to remove the odor. Follow this up by scrubbing the area with a good carpet cleaner.

2. Vacuum Clean Your Carpet Twice Per Week

Vacuuming is your best line of defense when trying to remove pet hair from your carpet - both visible and hidden in the fibers.

Even if your pets don’t shed fur, they may still be shedding dander (the allergy-causing particles in their coats), and, if you live in a typical household, dust and food particles are thriving in your carpet fibers and creating odors that are… less than desirable - to say the very least.

The next time you are vacuuming, move your furniture towards the edges of the room so that you can get to the whole length of the carpet (depends on the layout of your room).

In addition, pet hair can travel underneath the furniture, especially if you have a nearby air vent or fan, allowing odor-creating particles to hide long enough to put off an unpleasant odor.

Pro Tip #1: For the best results, use duct tape before vacuuming to pick large chunks of hair. If you don’t have a roll handy, there’s always a DIY solution! Try wetting your kitchen rubber gloves and running your hands quickly through the carpet to pick up the pet hair.

Pro Tip #2: One other thing to keep in mind is that pets drool all over their toys, so clean those toys relatively often so smelly saliva residue doesn’t have a fighting chance at ruining your movie night.

3. Place a Rug or a Towel at Each Entrance

If you walk your pets often, you’ve probably realized that most of the dirt on your carpet comes from outside. Don’t worry - there’s a quick fix for this problem!

Place a towel or a small rug at each outside entrance to your home/apartment, or living space. When you get back from your walk, wipe the pet’s paws before setting them free to roam inside.

Some pets might resist the new routine at first, but after a few weeks, they’ll have it down (and so will you)!

4. Clean Pet Urine off Your Carpet

No matter how well trained your pets are, they are bound to urinate on the carpet from time to time. To clean it up, start by laying a small towel over the patch.

How Do I Clean Pet Urine Off Of My Carpet?

As the urine absorbs into the towel, mix some warm water with your dishwashing liquid and pour it on the stain and rinse the stain with a clean towel and warm water. Finally, lay some paper towels on the stain to absorb moisture and rid your carpet of any odor. Voila!  

Tip: For vomit stains, pour some club soda on the spot and let it sit for 30 seconds. Next, soak up the stain with a dry cloth. Repeat this until nothing is being transferred to the cloth.

5. Keep Your Pets Well Groomed

Have you ever sat down on your carpet, taken a sniff and thought, “this smells like a dirty dog”?

If you have, it’s probably an indicator that you need to groom your pets more often. Bathing your pets regularly will definitely help to keep the rugs odor free.

Also, trim their nails (but be careful not to trim too much). Long pet nails can damage carpet fibers and spread them all over the place.  Keep up the grooming and brush your pets regularly (outside) and your carpet will look and smell great for much longer!

6. Get Professional Carpet Cleaning Help

By now you have probably noticed that pets and carpets are not exactly a match made in heaven, and sometimes things may get out of control.

For example, if you have sick pets in the house, they may puke or relieve themselves on the carpet. In some of these incidences, the odor may be too much for you to eliminate on your own, which is where a professional pet odor removal company comes in.

Pet odor removal companies have the necessary products and experience to handle stubborn odors and stains. Before freaking out and deciding to replace your dirty carpet, give a professional pet odor removal company a call and let them work their magic.

From the moment you adopt a pet, you have your work cut out for you. Feeding and bathing them is part of it, but so is keeping your living space clean with them around. While the tips above will come in handy, do not hesitate to call a professional carpet cleaning company for more advice on how to keep your carpet clean.

5 Signs That Your Carpet Has Mold

3/13/2019 (Permalink)

Carpet mold often grows after water damage either through flooding, broken water pipes, and/or roof leaks. It's often hard to tell if you have mold as it can grow under the carpet.

Why mold grows rapidly on carpets

Carpet fibers are porous, which means that things (like water) can easily seep through them. After water damage occurs, the carpet fibers absorb water - creating a moist, inviting environment for mold growth.  

Mold growth starts after 24-48 hours after water exposure. The early mold population rapidly reproduces by releasing microscopic spores (tiny lightweight “seeds” that travel through the air), and if left unchecked they can spread all over your living space in a matter of days. Read on to learn how to detect mold, and how you can stop mold growth right in its tracks.

5 Signs That Your Carpet Has Mold

Given their rapid spread, it is important to identify mold growth on carpet early and call in a home mold removal company.

Below are five common signs that your carpet has mold.

1.    Carpet Discoloration

Although mold is likely to grow deep into the carpet where it is hard to see, in its advanced stages you may notice black, white or green spots (similar to what you see when you leave bread out for too long). Any slight discoloration should be investigated further and should not be dismissed as mildew (see below).

EXPERT TIP
How to tell the difference between mold and mildew:
Mold tends to appear in shades of green, blue, or red.
Mildew (a type of fungus) typically appears in shades of white.

If the mold contamination advances to the extent that it is visibly staining your carpet, contact an in-home mold removal company to see if they can help salvage the carpet. If the carpet can’t be salvaged, dispose of and replace it immediately.

If you’re concerned about mold, even if there is no evidence of mold growth at the top of your carpet, regularly inspect your carpet’s underside for signs of mold growth and dampness.

2.    A Bad Odor

A bad odor is the first sign of active mold growth in your home. The odor might not be immediately apparent if you spend most of your time indoors. Take note of any visitors’ comments on a musty smell and take immediate action by checking your carpet and the rest of your home for signs of mold.

3.    Increase in Allergies While Inside

Increased allergic reactions including a runny nose, sneezing, breathing problems, coughing, and eye irritation could be indicative of mold infestation. While these symptoms should always be immediately brought to a physician’s attention, you should follow up that doctor’s visit by having your house thoroughly inspected for the presence of mold.

4.    A Water-damaged or Damp Carpet

A carpet that has been subjected to water damage either from flooding, standing water, or spillages should be either cleaned and dried within 24-48 hours or be disposed of. If you notice wet or damp spots on your carpet, it could be as a result of leakages beneath it. Inspect the floor for signs of leaks and have the carpet cleaned and dried immediately.  

5.   Using a Mold Testing Kit

If you suspect that your home is infested with mold, an easy way to find out is by using a mold testing kit. While you could perform the tests yourself, this is best left to a mold inspector as he or she will be able to determine the extent of the contamination and advise you on the best course of action.

How to Limit Mold Growth on Your Carpet

Getting rid of mold on hard surfaces such as tiles isn’t easy, to begin with, but removal gets even harder when the mold is embedded in your rugs and carpet.

What’s the best way to deal with carpet mold? - You guessed it: don’t let it happen in the first place.

  1. Keep Your Home’s Humidity Level Lower than 60% (Much Lower)

Keeping the humidity levels in your home low is the first step towards retaining a mold-free carpet. The EPA (The Environmental Protection Agency) recommends that home humidity levels be kept at around 30% to 50%, with 60% being the highest desirable limit. The easiest way to achieve this is by using a dehumidifier. If you don’t have a dehumidifier, you can substitute in regular fans, or just open the windows to ensure that there is constant air circulation.

2. Clean Your Carpet Every Week (Yes, Every Week)

Though obvious, this is an important one to keep in mind. The strongest preventative measure you can take against mold growth on your carpets is - you guessed it - keeping them clean. Keeping your carpet clean is one of the most effective mold mitigation measures and an easy one at that.

Generally speaking, there is no measurable way to determine how clean your carpet needs to be, but at the very minimum, you should be vacuuming your rugs and carpets every week. On top of that, you should hire a professional carpet cleaning company at least once per year to deep clean your carpets and rugs, getting rid of any inactive mold spores and other toxins that are waiting for a spilled glass of water to thrive. And, if you haven’t been keeping up with a tight cleaning schedule, clean and treat your carpet with a carpet cleaner immediately after spillages.

3. Call in a Mold Remediation Company if You Suspect Mold Damage

Do you think your carpet or rugs have incurred mold damage?

If you experienced a flood, whether it be from environmental factors, a broken water heater, or anything in between, call in a Dallas water damage restoration company to remove excess water and dry the affected surfaces, thereby making it difficult for mold to reproduce.

Next, get in touch with a home mold removal company for residential spaces or a commercial mold removal company for business spaces and offices. If you have any health problems, especially respiratory problems, or environmental allergies, you should call in a professional instead of attempting to clean up the mold by yourself. Cleaning up mold exposes you to mold spores that can worsen your allergies.

Also, most mold remediation professionals in Dallas, TX offer free consultations in your home. With this in mind, there’s nothing to lose. You only stand to benefit from expert advice about keeping your carpet mold free.

Reclaim the ambiance of your living space today by calling in a mold remediation company in Dallas to inspect and clean your carpet. Working with an expert guarantees you of effective mold removal and, most importantly limits further damaging mold spread. To speak with a mold inspector in Dallas today, call us at (972) 986-7677.

Crime Scene Cleanup in Dallas

2/7/2019 (Permalink)

Dallas Crime Scene Cleanup SERVPRO Graphic SERVPRO of North Irving is available 24 hours a day for crime scene cleanup, including biohazard situations. We've serviced DFW for over 30 years.

Biohazard Cleanup in the Scene of a Crime

There are a number of potential causes that necessitate biohazard cleanups, and sometimes these are the direct result of a crime committed in a residential or commercial property. These crimes can include homicide, breaking and entering, theft, and potentially any crime that occurred on your property. A lot of the information regarding the cleanup of crime scenes that include biological fluids can be read about in more detail in our article "Bio-hazard Cleanup." There are a few key differences and different circumstances that warrant its own topic.

Crime Scene Boards Ups

The first key difference is that crime scene cleanup is not limited to biological cleanups. We are not solely discussing homicides, but rather any crime committed on the property that requires the services of a professional restoration company. An all too common occurrence is breaking and entering. This could leave your home with a broken window or broken lock. After this kind of traumatic experience, it is important for you and your family’s safety that you call SERVPRO of North Irving immediately and begin the board up process.

Board ups include securing wood over a window or door that otherwise are not there or not secure anymore.  Board ups deter any would-be criminal activity and are a temporary solution until insurance adjusters and contractors can assess your home or business and rebuild the door or window permanently.

Expediency is important. A board up is often times the first step in crime scene cleanup. The immediacy by which you call us can prevent further damages or further crimes on your property. You will be hard pressed to find a window installer that can help when you return home in the middle of the night to find your window was collateral damage after a burglary, and many families won’t feel safe without a window after being the victim of a crime.

We’re here to help 24 hours a day.  In the hectic scramble that is the aftermath of a crime, keep in mind what work needs to be done immediately. A board up definitely falls in this category.

Fingerprint Dust Cleaning

Another distinct difference between a biohazard cleanup and a crime scene cleanup can be the involvement of police and forensic investigators. These people work diligently to find the culprit of the crime, and can oftentimes leave behind cleanup work to be performed.

One example would be a black dust-like substance that police use to try and find fingerprints of potential suspects, which is generally called fingerprint powder. They may use this substance on window sills, walls, furniture and other surfaces around your house in an attempt to further their investigation. Cleaning this up, however, is no simple task.

More often than not, the use of regular residential vacuum cleaners will not completely remove this substance.  Rather, the use of an industrial carpet cleaning machine in tandem with a HEPA vacuum will have to be employed to fully extract the powder. Depending on the surface, the extent to which the powder is spread, and other factors, will influence how much and what type of cleaning work will be involved.

A cleaning professional is necessary not just for your biohazard cleanup after a crime but also for the forensic cleanup. The fingerprint powders are some of the most commonly used examples, but police departments and forensic teams are constantly developing new ways to approach a crime scene, and with that comes new cleaning and restoration needs once the dust settles.

Similar to the board up process, once you know the police are finished with their investigation, call us as soon as possible as the cleaning of fingerprint dust and other investigative residue is more successful and far easier the sooner we are able to tackle it.

Call SERVPRO of North Irving for 24 Hour Crime Scene Cleaning

A common theme amongst these crime scene tips is to give us a call as soon as you are aware of the crime and restoration service you are in need of.

However, during crime scene cleaning, we have to wait for investigations to be thoroughly completed, and for police to clear the scene for biohazard cleaning. This applies less to board ups, but more towards crime scenes that involve biological fluids or forensic residue needing to be remediated. Similar to waiting for the Fire Department clearance during fire jobs, we cannot impede upon the Police Department's work at the scene of the crime and therefore must wait for their clearance in order to perform whatever cleaning and restoration services are necessary.

Our team at SERVPRO of North Irving have over 30 years of experience remediating biohazard cleanups, and oftentimes these are the result of crimes. We have cleaned up after, and assisted, many Police Departments in the Dallas area and Ellis County after a slew of different crimes, and we are always ready to help you.

Our crews are available dispatch for 24-hour emergencies every day of the year.  We can be reached 24/7 at (972) 986-7677.  Call us any time!

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“Like it never even happened,” only happens here.

Additional Reading

Property Crime Victimizations: visit the Bureau of Justice

Crime Statistics by City, County, and State: visit the Department of Justice

Written by: Brendan Gillette

Mold Inspection in Dallas Fort Worth

2/7/2019 (Permalink)

SERVPRO North Irving is a licensed Texas Mold Remediation Contractor. We've served DFW for over 30 years.

Mold Symptoms

Mold inspections are a popular request for us.  Many families and businesses in Dallas Fort Worth experiencing typical mold symptoms, including allergic reactions, often call us and ask for a mold inspection.

SERVPRO of North Irving offers free, no-obligation mold inspections.  If you’d like to schedule an inspection, give us a call at (972) 986-7677 or contact us.

Mold Inspection Process

Our mold inspection process is straightforward.  After you’ve scheduled one of our mold specialists to come out, expect the following:

  • Ask you to show us where you suspect mold growth.
  • Inspect the trouble area and its surroundings.
  • Inspect areas of a home where there are high chances for growth.
  • If you’ve had previous water damage, mold may grow there, too.  We’ll inspect previous water damage areas.
  • Take documentation of any growth we find.
  • If we find growth, we can suggest immediate steps you can take, such as containment and HEPA air scrubbing, while we prepare your estimate.

Texas State Mold Law

The process for mold remediation depends on the size of the mold colony we find.  The process is the same whether we’re handling a household mold problem in a business’ commercial property.  

Mold clean up in Dallas Fort Worth can go one of two ways according to Texas State Mold Law.

  • Mold Under 25 Contiguous Square Feet

Mold of this size does not require any reports be filed with Texas.  We can begin mold remediation services immediately.

  • Mold Over 25 Contiguous Square Feet

This mold size falls under Texas Mold Assessment And Remediation Rules (TMARR), which requires:

  • A Texas Licensed Mold Assessor to write a Mold Protocol.  We can give you a list of assessors for you to choose from since we cannot, legally, choose one for you.
  • A Texas Licensed Mold Contractor (us) will file a Work Plan and schedule the job with the state.  Afterward, we must legally wait at least five (5) business days before beginning remediation.
  • When we finish the mold remediation, the Mold Assessor will check the property and issue a Clearance Document.
  • The Texas Licensed Mold contractor (us) will issue a Certificate of Mold Damage Remediation.  This documents the success of the mold cleanup.  

Process for Mold Remediation in Dallas

The mold remediation process is different for every property but generally involves:

  • Setting up mold containment.  This prevents mold spores from traveling to other parts of the property.
  • HEPA air scrubbers and filtration to remove airborne spores.
  • Depending on the damage the mold has caused, the mold can either be removed from the surface or the surface will have to be removed.
  • The mold will be bagged and taken away for proper disposal.
  • If any part of your home had to be removed, it can be reconstructed by our team.

When Can Mold Removal Happen?

Mold cleanup can happen at any time of the day.  Many residential homeowners choose to have their mold remediated during regular business hours.  Our dispatching team can work on a time and date that works for you.

You do not have to be home for remediation to take place.  We are happy to install a temporary lock box to work while you’re away.  

For business owners and commercial properties, we understand mold cleanup has to happen after hours to avoid business interruption.  This is a perfectly reasonable request and one that we have granted many times before. Mold cleanup can occur after your employees have left for the day, on the weekends, and even overnight.  Simply let us know what your needs are, and we’ll be happy to work out a schedule that works for you.

How Did I Get Mold?

Many people who need mold removal in Dallas wonder how their property became infested with mold in the first place.  Mold is a natural part of our environment, and it can not be 100% removed. The goal in proper mold removal is to get the levels of mold spores in the air back to a safe level; this is especially important for individuals who have mold sensitivity.  There are also types of toxic mold that should be removed as quickly as it’s found.

Small levels of mold will be airborne in almost all environments.  Mold can:

  • Enter when windows or doors are left open.
  • Attach itself to your pet’s fur and be dropped when your furry friend lays anywhere in your property.
  • Attach itself to your clothing, including leather.
  • Come in from your HVAC system.

Prevent Mold Growth

It’s very easy for mold to grow in just about all environments.  Tips to help prevent mold growth are:

  • Make sure any water damage is properly remediated.  
  • Keep doors and windows airtight so no weather can come in.
  • Keep humidity levels in your property low (50% or below).
  • Check for mold growth sporadically in high-growth prone areas to avoid bad surprises.

How Does Mold Grow?

Mold prefers damp, dark, and undisturbed spaces.  To grow, mold needs a source of food, and it will often find food in a moist piece of drywall, wood, and even clothing.  

Knowing mold’s preference for growth gives us valuable clues when we begin investigating your home for mold infestation.  When we arrive for mold inspection, we will search the typical mold growth places along with any other area of your home that has experienced previous water damage.

Common places for mold damage in homes are:

  • Kitchens: under sinks and mold in drywall behind kitchen cabinets
  • Bathrooms
  • Laundry Rooms
  • Garages
  • Attics
  • Water Heater Closets

Indoor Air Quality Testing

We do not perform air quality testing ourselves, but we have great partnerships with air quality agencies in North Texas.  If you’d like an air quality test done on your property, we are glad to arrange a test and work with our partners.

If higher than normal levels of biological pollutants are found in your property, such as mold, we will inspect your property for its cause.  While we are inspecting for mold, we can install HEPA air scrubbers that will filter the air in your property and remove up to 99% of the contaminants.  HEPA air filtration will continue as the mold remediation process continues. Air scrubbing may improve the quality of your air while the root of the problem is assessed and removed.

Identifying Mold

You may want to know the specific type of mold that is growing on your property.  This is especially true when we find black mold. Testing for a specific type of mold is often unnecessary.  When we remediate mold, we treat every kind with the same level of caution regardless of its known toxicity level.  

The remediation steps for every kind of mold is the same.  Often, many different types of mold are found in one location.  For these reasons, we do not test for the type of mold unless a customer specially requests it.

We will take a sample of the mold we find on your property and deliver the sample to a certified mold testing lab.  Results are often quick -- they can be ready and delivered back to you in less than 72 hours.

Schedule a Free Mold Inspection in Dallas Fort Worth

Are you ready for us to inspect your property?  You have a few mold removal companies in Dallas to choose from, and we want you to feel comfortable with your choice.  If you have questions, contact us and we’ll be happy to answer them for you.

We’re available to take your call 24 hours a day.  Proper mold remediation isn’t optional, and you need a company with plenty of previous experience and success.  We are a licensed Texas Mold Remediation Contractor with over 30 years of service to all residential and commercial properties in North Texas.  We’ve helped thousands of property owners, and we can help you, too.

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“Like it never even happened.” only happens here.

Cleaning C Diff in Nursing Homes

1/31/2019 (Permalink)

SERVPRO of North Irving offers no-obligation estimates for C. Diff and other biohazard cleaning in Dallas Fort Worth.

C Diff Cleaning in Dallas Fort Worth

Adults 65 years or older have a higher risk of becoming infected with C. Diff.  When a resident in a nursing home contracts the infection, it’s important to clean the facilities quickly and help stop the contagious bacteria from spreading.  

C. Diff is an abbreviation for clostridium difficile which is a type of bacteria.  The infection affects a person’s colon and commonly causes diarrhea and other symptoms.  It can spread by touch or contact with contaminated objects like clothing, countertops, and bathroom surfaces.  

When we are called to a C. Diff cleaning, we are prepared for the following:

Hard Surface Cleaning

We use a specialized cleaning agent with proven efficacy to eliminate the C. Diff bacteria.  Our technicians will wipe hard surfaces in:

  • Bathrooms
  • Kitchens
  • Hallways
  • Living Rooms
  • Communal Areas
  • Garages
  • Vehicles

Some cleaning agents leave a thin film on surfaces.  This is normal and a necessary part of the chemical agent to ensure that the bacteria is eliminated.  If your residents mind the film, it can be removed after we’ve ensured the dwell time the agent needs to be effective is met.  

Deep Carpet Cleaning

We will deep clean carpets with the appropriate biohazard cleaning agent.  In most instances, any stain that was on the carpet will also be removed. The carpet can be dried in a few minutes and is available to use again quickly.  

Upholstery Cleaning

This includes sofas, chairs, and mattresses.

Clothing and Textile Cleaning

Clothing and textiles can also be sanitized.  We use a specialized machine that uses over five different detergents and a wet wash with hydraulic pressure to push bacteria out of clothing.  Our franchise has over an 85% salvage rate -- among the highest in the industry. Clothing can be picked up, washed, dried, finished, and returned.  We can sanitize:

  • Shirts and pants
  • Shoes
  • Jackets
  • Sports equipment
  • Stuffed animals
  • Sheets and pillowcases
  • Blankets, comforters
  • Belts
  • Undergarments

ATP Testing

ATP stands for adenosine triphosphate which is the energy molecule found in living cells.  Our office uses ATP testing to verify our cleaning effectiveness. We can swab cleaned surfaces and measure the amount of organic material present.  If the test measures positive past the acceptable threshold, it will be cleaned again.

Biohazard Cleaning

Due to the nature of C. Diff and the type of cleaning involved, the cleanup is treated as a biohazard.  Our technicians must wear appropriate personal protective equipment and may have to dispose of unsalvageable items in biohazard bags.  All cleaning instruments will either be sanitized after use or disposed of at an appropriate biohazard waste facility.

C. Diff Considerations

Business Interruption

When a business needs cleaning services, we are commonly asked if we can clean after typical hours.  We can accommodate your nursing home’s busy schedule and work when our technicians can cause the least disruption to your residents.  After-hours and overnight cleaning is available. Please let us know of your special request, and we will find a way to make this work for you.

Privacy

The privacy of your business and residents is important to us.  The documentation we take, such as photographs and measurements, will not be shared.  No photographs of your residents or staff will be taken.

No Obligation Bid

We are happy to provide a no-obligation bid for your nursing home.  Call us today to schedule a free inspection.

Biohazard Cleanup, Dallas Texas

SERVPRO of North Irving is an experienced biohazard cleanup company in Dallas.  We have cleaned homes and businesses that have experienced crime scenes, unattended deaths, and other types of trauma resulting in bloodborne pathogen cleanup.  Our areas of service include all of North Texas including Dallas, Fort Worth, Waxahachie, Grapevine, Arlington, and Plano, TX.

Our crews are available dispatch for 24-hour emergencies every day of the year.  We can be reached 24/7 at (972) 986-7677.  Call us any time!

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“Like it never even happened.” only happens here.

To learn more about C. Diff, please visit The Mayo Clinic and MedicineNet.com.

Biohazard Cleanup in Dallas

1/31/2019 (Permalink)

SERVPRO of North Irving is a Dallas based biohazard cleaning company. We have serviced DFW since 1986.

What is a biohazard cleanup?

A biohazard cleanup is a term used to cover a wide range of cleaning that is related to biological fluids and materials.  There are a number of causes that could warrant a biohazard cleanup, otherwise known as biohazard remediation.  Accidental death, unattended death, suicide, and crime scene cleanup are the most frequent causes that require biohazard cleaning.  However, there is really no limit to the potential causes that may require a professional biohazard company to perform bioremediation work.

An easier way to approach the question is to take into consideration what needs to be cleaned.  Any biological fluid (anything originating from within a human), including blood, feces, vomit, and more, are all potentially harmful if not properly disposed of.  Common incidents that require biohazard cleanup involve death.

Due to the nature of potential health hazards because of exposure to biological fluids, the cleanup process is thorough and extensive.  Our trained technicians are equipped with proper Personal Protective Equipment and specialized tools to clean any biohazardous material properly and safely.  

Bioremediation examples we’ve cleaned include:

The nature and extent of the cleaning will determine the necessary steps in biohazard cleanup.

When should I call a biohazard cleaning company?

The affected area in a biohazard cleanup needs to be treated as soon as possible.  Understandably, in the case of unattended deaths, this may not occur.  In many other situations, it is important to call SERVPRO of North Irving and set up a time for cleaning.  

There are a number of reasons you should call quickly.  As biological fluids deteriorate on surfaces in your home or business, they begin to let off an odor that can quickly transform the area uninhabitable.  Biological fluids, such as blood, easily seep through cracks and holes.  This makes the remediation work more difficult by the day. What one might consider a small issue can quickly turn into an odor that renders the area unlivable.  The longer an odor lingers in the affected area, the more drastic measures will be needed to properly complete the bioremediation.

If you find yourself asking when you should call about a biohazard cleanup, the answer is probably right now.

Why do I need a professional to handle biohazard cleanup and biohazard waste?

The longer it takes to get a biohazard cleaned, the more risk there is to anyone in contact with the site of bloodborne pathogens.  Biohazard risks are a major concern and the reason that remediation has to be done properly and professionally.  In this case, out of sight, out of mind isn't safe.  One cannot simply wipe or hose off the affected area and expect the issue to be resolved.  In fact, bloodborne pathogens are more hazardous than you would expect.  Every 1 in 24 Americans have HIV, Hepatitis B, or Hepatitis C.  These diseases, and the risk of exposure, cannot be taken lightly.

These bloodborne pathogens can survive up to 16 days after the death, meaning the risk continues long after the incident that necessitates a biohazard cleanup.  Because of such serious risks, our crews follow all safety protocols and contain, sanitize, and decontaminate all affected and potentially affected areas.

Our teams use specialized disinfectants and sanitizers to guarantee a safe environment after cleaning.  Some materials and items are not safe to remain in the residence or building.  These biohazardous waste items need to be properly disposed of in biohazard disposal bags.  These bags are then boxed and taken for proper medical incineration disposal.  Disposal of this material is required by law and is one of many reasons you need a professional to handle your biohazardous needs.

There are plenty of cleaning crews that might say they can take care of your bioremediation needs, but all cleaning should be handled by experienced crews.

SERVPRO of North Irving is always here to help

When it comes to choosing the right people for your bioremediation, there are a few things to consider.  You want a company with experienced biohazard cleaning certified technicians.  Our franchise has serviced Dallas Fort Worth for over 30 years, and we have technicians ready to help.  We have completed biohazard cleaning for all kinds of situations including crime scenes, trauma, and suicide cleanup.

With partnerships around the DFW Metroplex for safe disposal of biohazardous waste, our team at SERVPRO of North Irving has the knowledge, experience, and resources to make your biohazard situation, “Like like it never happened.”

We understand that these calls are often the result of life-changing events, like and untimely deaths.  Our staff is professional, patient, and empathetic towards your needs.

We know biohazard cleaning situations aren’t easy, and we are here to help.  

Our crews are available dispatch for 24-hour emergencies every day of the year.  We can be reached 24/7 at (972) 986-7677.  Call us any time.

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Written by: Brendan Gillette

SERVPRO Dallas Franchises' 1-4-8 Guideline

1/12/2019 (Permalink)

SERVPRO of North Irving is a trusted leader in fire and water damage restoration in Dallas, TX.

Faster to Any Size Disaster

This isn’t just a catch phrase for us.  When we say that SERVPRO is faster to any size disaster, we mean it.  No other damage restoration company in Dallas Fort Worth will arrive faster to any disaster restoration job with the capability to start cleanup immediately.  

How do we know we’ll always respond faster?  All SERVPRO franchises in the nation uphold the 1-4-8 policy.  

SERVPRO 1-4-8 Response Guideline

1 Hour: Service Arrangement

When anyone calls our business, we are committed to responding within 1 hour.  Our office has a live on-call manager 24 hours a day ready to answer the phone as soon you call.  We ask you pertinent questions about your emergency and then relay that information to our staff.

In our office, every customer is assigned to one administrator and one remediation manager.  These two individuals are charged with making sure you are taken care of from beginning to end.  Within the hour, they receive your information, understand what has happened, and are preparing crews of technicians to respond.

Within the same hour, we will also have technicians dispatched to your property or have scheduled your job for a future time and date of your choice.  

4 Hours: Arrival

Within 4 hours of your call, a crew of technicians will arrive at your property ready to work.  Our franchise is available to every residential and commercial property in Dallas Fort Worth plus surrounding counties.  In most instances, we are able to arrive within 2 hours of your phone call.

While you’re waiting for our arrival, take these safety precautions to mind:

Water Damage Safety

  • If the water is contaminated, do not allow any person or pets in the affected areas.  Contaminated water comes from sewage backups and storm flooding. To learn more about water contamination, please see our article: Classification of Water and Water Category.
  • Do not handle any compromised electronics.  
  • If the water is not contaminated, you may want to pick up objects off the floor to prevent them from getting permanently damaged.  Consider picking up rugs, clothing, and toys. If you’re unable to, please wait for our technicians to arrive.
  • If you do pick up items off the floor, be mindful that the water absorption makes items much heavier.  Do not strain yourself! If you’re unable to pick up an item comfortably, please wait for our technicians.

Fire Damage Safety

  • Do not handle any compromised electronics.  It is possible for the smoke particles to have breached inside the machinery and compromised its integrity.
  • Do not stay in an affected room without proper ventilation.  
  • In the event where there is a lot of smoke, do not run your air conditioning unit.  This may cause soot that settled in the air ducts to blow out and circulate around your property.
  • If the ceiling or walls were damaged, stay away from that area.
  • Do not load soot affected clothing or textiles in your washer and dryer.  Household washing machines are not equipped to handle this type of cleaning, and the soot will likely permanently damage your clothing.  

Mold Cleanup Safety

  • If you or anyone in your property is experiencing mold symptoms, stay away from the mold affected area.  
  • Do not attempt to clean the mold yourself.  Improper cleaning will disturb the mold which causes its spores to go airborne.
  • Do not run a fan or the air conditioner in the room with mold.  This will cause the mold spores to go airborne.

Biohazard Cleanup Safety

  • A biohazard is a biological agent that poses a health hazard to humans.  These include blood, vomit, and feces.
  • Do not touch the biohazard with your bare skin.

8 Hours: Response Plan Briefing

If you are filing a homeowners insurance claim, we will start your claims process and make initial contact with your insurance adjuster to let them know we’ve received your information.  Within 8 hours of your call, we’ll provide them with the restoration plan our technicians have created, and they will start the beginning documentation of your claim.

As your restoration project continues, our administrators will continue to keep in touch with your insurance adjuster.  In many instances, we will communicate with them on a daily basis.

While we will guide you through your situation, it’s sometimes comforting to know what to expect.  

Water Damage Restoration

While every situation is different, the water damage restoration follows a general process.  This includes:

  • Inspection.  We will inspect for the extent of the damage in your home and prepare a plan to extract all water and dry your property.
  • Disinfecting.  If the water is contaminated, we will disinfect the affected areas.
  • Water removal.
  • Carpet removal.  We will try to save your carpet, but in almost every case, the carpet itself will have to be elevated to allow us to remove the padding underneath.  If the carpet is not salvageable, it’ll be completely removed. A small sample of your carpet will be saved to let your insurance company replace it.  Carpet restoration services are possible after your property has been dried.
  • Drying.  We will set professional drying equipment to remove excess moisture.  
  • Drying monitoring.  We will visit your property once a day to take moisture measurements and remove equipment as its no longer necessary.  Removing excess equipment as we meet our drying goals will reduce your bill.
  • Documentation.  We will send all measurements, photos, and the restoration plan to your insurance company.  This will help them know your property is being taken care of properly.
  • Learn more about the water removal process by reading our article.

Fire Damage Restoration

Just like water damage, the process for fire cleanup will be different for every property.  The general process is as follows.

  • Emergency roof tarping and board up.  This will prevent precipitation from entering your property and will also help deter theft.  It’s especially important to do this as soon as the fire is out to prevent secondary damage. Many insurance companies will not cover the cost of secondary damage as they consider it preventable and the responsibility of the homeowner to take care of.
  • Water damage restoration.  Many times, a fire and water damage go hand in hand since firefighters use water.  We will extract all the water to help prevent mold.
  • Inspection.  Before work begins, many insurance companies require an estimate of the damage the fire caused.  Many adjusters will want to approve our work before anything actually begins. For this reason, we will inspect your property and send the estimate as quickly as possible.
  • Textile cleaning.  We are one of the few businesses in North Texas with an Esporta Wash System certification, which makes us qualified to sanitize fire and smoke affected clothing.
  • Demolition. If any portion of a property is permanently damaged, we will perform demolition.
  • Moving and storage services.  In almost every case, an entire home’s contents have to be packed and moved out of site in order for the home to be cleaned.
  • Fire damage cleanup.  Cleanup includes the removal of all soot, air duct cleaning, and odor removal.
  • Odor removal.
  • Cleaning household items.  When items are taken out of a home, they are transported to our cleaning facility where they are also cleaned and deodorized.  
  • Reconstruction.  If any portion of the home needed demolition, we will reconstruct it.
  • To learn more about our fire damage cleanup process, please read our article.

Mold Cleanup

  • Containment.  To prevent mold spores from traveling to other parts of the property, we will set up floor to ceiling containment as remediation occurs.
  • HEPA vacuum filtration.  During mold remediation, we may run HEPA vacuum filtration to clean the air.
  • Cleanup.
  • Demolition and Reconstruction.  If the mold was on an item long enough, it may have damaged it permanently.  In this case, that part of the property is taken out and replaced.
  • To learn more about our mold remediation process, please read our article.

Response During Dallas Flooding

Our 4-hour policy holds true in almost every case.  Please note that in extraordinary circumstances where widespread storm damage is happening, we may not be able to arrive within 4 hours.  While these cases are rare, we will give you an estimated time frame for our arrival and call you as we’re on the way.

During storm situations, please be vigilant of unreputable water damage companies or individuals claiming to be Texas disaster restoration experts.  It is understandable to want help to arrive as fast as possible. During storm situations, our office activates its Storm Protocol to reach as many people as possible in the shortest amount of time.  Our crews work around the clock to make this possible. Just as important as receiving quick service is receiving the proper service. Improper water damage cleanup can lead to more property damage, including mold growth.  

When a community is in need, it’s an unfortunate fact that some people are taken advantage of by unknown companies claiming to help.  These people typically solicit work door-to-door and ask for a cash down payment before promising to begin work. With money in hand, they often leave town after either doing a poor mitigation job or not beginning work at all.  

Please be mindful of fake disaster restoration companies during storm situations.  Learn more about reputable restoration companies by reading our article.  

Fire and Water Damage Restoration: Dallas, TX

SERVPRO of North Irving is a leader in the restoration industry.  We are based out of Dallas, TX, and we have helped restore communities in our home of North Texas for over 30 years.  We have performed restoration services in Dallas, Grand Prairie, Garland, Plano, Waxahachie, Midlothian, and other North Texas communities for over 30 years. With our crews responding immediately to jobs, we are faster to any size disaster.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

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We are a family owned and operated business.  Learn more about us.

“Like it never even happened.” only happens here.

Dallas Flooding Leads to Black Mold Removal

1/9/2019 (Permalink)

SERVPRO North Irving specializes in water damage restoration in Dallas Fort Worth. We've restored thousands of homes and businesses since 1986.

Water Mitigation and Mold Remediation in Dallas

What was already a difficult situation for the Johnson family became more of a headache when they found out their flooded home had mold growing underneath their flooring.  The mold was discovered during water damage cleanup when a severe storm flooded their backyard and the water flooded their kitchen and living room. What was supposed to a typical flood repair in Dallas ended up also becoming black mold remediation.

Months before the storm, the Johnsons had what they thought was a small leak behind their refrigerator.  They called a plumber who fixed the leak, and the family mopped up the water themselves. They thought that would be the end of their small water damage, but it was only after their floor was ruined after the storm and the boards were pulled up that they realized their previous water damage was actually the cause for mold growth underneath their wood floors.

Dallas Storm Damage

When a severe storm in Dallas dumped inches of rain in a matter of a few hours, the Johnson’s yard began to flood.  The family attempted to keep the water out by putting all of their towels underneath their sliding door to their backyard.  Yet, the water still rose above their door’s threshold when their drainage system became clogged from storm debris.

When our technicians arrived at the Johnson's house, the first thing we did was remove the storm damage debris from their yard in an effort to help the yard drainage begin to work.  This helped alleviate some of the problem, but there was still water inside the house that needed to be extracted immediately.

Contaminated Water

Water from floods that rises from the ground up is considered to be contaminated.  We consider this water to be Category 3 which means it has the potential to be hazardous to a person’s health.  The reason flood waters are considered contaminated is because they have touched the ground where many pesticides and other unknown factors have mixed with it.

When our technicians are cleaning Category 3 water, they take into consideration the safety of all occupants.  We spray sanitizer before and after water removal to make sure that everyone is safe during the water removal process.

Learn more about water categories by reading our article Classification of Water and Water Category.

Demolition

Because storm damage water is contaminated, properties that experience flooding need demolition.  This is why many homes that needed flood cleanup in Texas after Hurricane Harvey had a portion of their drywall cut and removed.  For the Johnsons, this was also the case. The drywall the water had touched was permanently ruined and had to be removed. Unfortunately, this was also true for their flooring in their kitchen and living room.

It was when the kitchen and living room flooring was being removed that we found mold growth underneath the boards.  Because the family had called us immediately when the water came in from the storm, we knew that not enough time had passed for mold to begin growing from the storm’s water damage.  Instead, what we found was mold from their previous water damage which we traced back to their refrigerator leak months ago that was not properly remediated.

It was at this point that what was already a difficult situation for the Johnson family became more of a nightmare as we needed to now include mold remediation as part of their cleanup project.

Mold Inspection

Upon discovering mold, our licensed mold contractor visited the Johnson’s property.  The mold that was present in the house was on the kitchen floor and the adjoining living room floor. We came up with a mold remediation plan and got to work immediately.

Black Mold Removal in Dallas Fort Worth

In order to prevent the mold from going airborne and traveling to other portions of the Johnson’s family house, our technicians installed mold containment.  Mold containment is when we isolate the mole infested areas in the home with a floor-to-ceiling covering. We also installed HEPA vacuums two remove airborne particles.  For the Johnson family, this meant that mold containment was set up both in their kitchen and their living room.

With the containment set up and the HEPA vacuums running, our mold remediation technicians removed the Johnson’s flooring and began removing the black mold in their home.

It’s not uncommon to find black mold in Dallas Fort Worth, especially after water damage restoration.  The natural environment found in our area of the world is conducive to this type of mold. While many articles have been written about mold symptoms related to the toxicity of black mold such as Stachybotrys Chartarum, there are actually thousands of different types of molds, many of which also have a black color.  To learn more about mold symptoms, please read Mold Allergy Symptoms by the Mayo Clinic. 

Structural Drying

Because of the Johnson’s flood, we had to make sure that their property was properly dried.  Correct structural drying helps prevent damage to walls and flooring, and it also helps prevent future mold.  Our team set-up dehumidification equipment and created a drying plan. The Johnson’s property was monitored every day to make sure that our drying plan was proceeding and working to plan.

Homeowner’s Insurance and Water Damage Repair in Dallas

Every insurance policy is different, and only your insurance company can tell you what your policy covers in the event of water damage to your home.  If your insurance company considers your water damage to be caused by a flood, they may not cover your claim. For this reason, it is important to consider flood insurance for your property, especially if you live in a flood zone.

Fortunately, the Johnson family had considered flood insurance before and purchased a policy that covered the cost of their storm caused water damage remediation.  Their regular homeowner's insurance covered other costs of their mold remediation.

Flood Insurance

If you're unsure if you're living in a flood zone please check out FEMA's website here.  Even though we do not live in a coastal region, there are still many flood zones in Dallas.  If you are interested in purchasing flood insurance, contact an insurance agent that can sell you a policy. 

To learn more about flood insurance, read FEMA's article The National Flood Insurance Program.

Reconstruction

Many water damage companies are only able to help you extract the water and dry your structure.  But when demolition needs to happen and your drywall has been cut away and your floor removed, the next step to actually getting your property back the way it was before the damage is to rebuild what was torn out.

We are one of the few full-service Texas disaster restoration companies that can handle your Dallas restoration claim from beginning to end.  

For the Johnson family, this meant that after we were done with their mold remediation and their water damage, our reconstruction team was able to get their homeowners insurance to approve the replacement of the drywall, fresh paint, new floorboards, and a new floor for their kitchen and living room.

In a matter of just a few weeks, the Johnson family’s living room and kitchen were put back together, and their disaster was “Like it never even happened.”

How to Prevent Mold Growth in Home after Water Damage

Whenever you have water damage, no matter how small it is, it’s a necessity to get your property dried.  Mold grows and dark, moist environments and will continue to grow unless it is removed completely. Even a few mold spores can end up causing property damage if it's allowed to fester.  There are many companies that offer mold clean up in Dallas. Make sure they are licensed by the State of Texas, and choose one that also offers reconstruction services in case they need to demolition any part of your home.

If you've taken care of what was a small water damage and you are wondering if you have properly dried your home, give us a call.  We will be able to inspect your property and check for any wet spots that may have been missed.

To learn more about preventing mold after water damage, read our article

Leader in Mold Cleanup and Water Damage Restoration in Dallas

SERVPRO of North Irving is a trusted leader in Texas disaster restoration.  We are an expert mold removal company in Dallas, TX, and we have helped restore thousands of homes and businesses in our hometown for over 30 years.  We know how to properly clean and restore all properties, and we have performed residential and commercial restoration in Dallas, Fort Worth, Lewisville, Garland, McKinney, Waxahachie, and Plano, TX.  Our SERVPRO in Dallas franchise also has a Texas Mold Remediation Contractor License. We offer free mold inspections in Dallas and all North Texas. Besides residential services, we also offer commercial mold remediation.  You can trust us to handle all your residential and commercial restoration and cleaning service needs.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

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We are locally owned and operated.  Learn more about us.

“Like it never even happened.” only happens here.

Hospital Affected by Water Damage in Dallas

1/9/2019 (Permalink)

SERVPRO North Irving is a leader in the disaster restoration industry. We have restored thousands of residential and commercial properties in DFW.

24-hour Emergency Response

When there is water damage in DFW, we are ready to respond 24 hours a day.  The last place that we like hearing about having water damage is a hospital.  When we received a call about a flooded hospital with an emergency water damage in Dallas, we knew we needed to work as fast as possible.

Hospitals cannot be shut down.  When they have an emergency, we’ll help them no matter what time of day it is.  For this hospital, their water damage happened in the middle of the night.

Within 30 minutes of their phone call, a team of our Dallas restoration managers were on site inspecting the water damage.  Minutes later, our water remediation technicians arrived and began to execute the managers' water damage restoration plan.

Multistory Water Damage Inspection

The water damage this hospital experienced happened across a portion of two different floors.  When a pipe burst on the upper floor, it flooded the hallways and rooms. The water also found its way down to the floor directly underneath it by escaping through the ceiling.  Our restoration managers were you able to find exactly where the water traveled to by using thermal imaging cameras.

After our technicians extracted all of the water from the flooring, walls, and ceiling, it was time to set up a drying plan.  We needed a drying plan that achieved our goal to open the hospital rooms for patient care as quickly as possible.

Water Classification and Category

There are three different water classifications and categories that we use in the restoration industry.  Classifying water helps us determine the safest way to handle the damage.

For this hospital, we were lucky to find that the water was Category 1 which meant it was clean. Clean water can be removed quickly because the areas do not have to be sanitized.  Learn more about water classification by reading our article Classification of Water and Water Category.

Water Extraction

It took just a few hours for our technicians to extract all of the water from the flooded hospital floors.  Although the water was Category 1, our technicians still sanitized every area the water touched due to the nature of this environment needing to be as sanitary as possible.

Proving Sanitation with TPA Testing

It's never enough to apply a sanitizer onto an area and hope that it does its job correctly.  Chemicals need a specific dwell time to work effectively. It’s important for us to know that the job was done properly, especially in an environment where patient safety is the main concern.

Our office uses TPA testing to make sure that our sanitation efforts have worked.  TPA stands for adenosine triphosphate. We test TPA levels on surfaces to scientifically validate the results of our cleaning.

Our cleaning technicians tested all the areas that we sanitized by using TPA reader.  Any areas that scored higher than a zero for TPA were immediately cleaned again. It was only when areas tested zero that anyone was allowed back into that area.  

A zero score on a TPA test means it is food-grade safe.  This means that the area is clean enough to eat from without the risk of biological hazard.

Dehumidification and a Commercial Desiccant

When we are drying a structure after water damage, we make sure everything is dried properly.  A correctly dried structure helps avoid mold and permanent damage. In a small water damage, a few professional dehumidifiers is usually enough to correctly dry the structure.  In a large loss like this hopsital, the use of a commercial desiccant is needed.

A desiccant is a very large and specialized dehumidifier that is a specially made for large areas. Our office temporarily installed a desiccant to dry the structure’s vast air space.  

Water Damaged Paper Health Records

When the water damage occurred, a significant amount of water found its way into one of the hospitals records room.  In a matter of just minutes, thousands of patient files were wet. Due to the sensitive nature of these files and healthcare privacy laws, this paperwork needed to be saved.

There are many water restoration companies in DFW, but few have the capability to save damaged paperwork.  We knew from other water damages in schools and libraries how to respond to the hospital’s need to salvage important paperwork.  We also knew we had to act quickly to save the paperwork’s integrity. Before the paper is permanently damaged we brought a refrigerated truck and loaded sealed boxes of sensitive paperwork into it.  Inside the truck, the boxes of papers were quickly frozen. Once the truck was loaded, it immediately left to the SERVPRO sublimation chamber where the documents underwent restoration services.

Saving Water Damaged Paper with Sublimation

The SERVPRO sublimation chamber is state-of-the-art equipment created to save water-damaged paperwork.

The first step is to freeze the paperwork as quickly as possible.  The freezing stops the paper from falling apart. The paperwork needs to stay frozen until the sublimation process can begin.  This is why we immediately freeze paperwork and keep it a frozen state as it travels to our chamber.

Sublimation is the process where water goes from a frozen state directly to air.  Usually, the stages of water mean that it will go from frozen to liquid to air. Sublimation skips the liquid part which makes it possible for water damaged paper to be saved.  The paper goes directly from a frozen state to dry.

Sublimation is a very sophisticated process that very few disaster restoration companies in the nation can accomplish.  With the use of the SERVPRO sublimation chamber, this hospital was able to save all its patient paperwork.

After the sublimation was done, the documentation was once again loaded onto a truck and delivered back to the hospital.

Commercial Property Insurance

Our office administrators were able to contact the hospital's insurance company within just a few minutes of their water damage happening.  We were able to establish the hospital’s claim and get their entire project approved within a few hours.

There are many water removal companies in DFW.  Our franchise has over 30 years of water restoration in Dallas.  We’ve restored thousands of properties, and we work with all insurance companies to handle commercial water removal in Dallas Fort Worth.  Trust us to help you. When properties need water damage repair in Dallas, we’re their first call. Our franchise has the expertise to work with insurance adjusters and make sure that water damage claims are processed correctly and quickly.  We are one of the few full-service water damage repair companies available. We can help from start to end -- from emergency water removal to construction. If any commercial mold remediation is needed, we’re licensed for that, too.

Leader in Water Damage Restoration in Dallas

SERVPRO of North Irving is a trusted fire and water damage restoration company in Dallas, TX.  We have the expertise and experience to properly restore all properties needing water mitigation in Dallas Fort Worth.  We have performed residential and commercial restoration in Dallas, Fort Worth, Lewisville, Garland, McKinney, Waxahachie, and Plano, TX.  Our SERVPRO in Dallas franchise also has a Texas Mold Remediation Contractor License.  We offer free mold inspections in Dallas and all North Texas.  You can trust us to handle all your residential and commercial restoration and cleaning service needs.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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We are locally owned and operated.  Learn more about us.

“Like it never even happened.” only happens here.

Commercial Mold Cleanup in Dallas Fort Worth

1/9/2019 (Permalink)

SERVPRO North Irving specializes in commercial mold cleanup in Dallas Fort Worth.

Commercial Mold Removal

Commercial properties usually have a lot more space than the average property to grow mold. The size of a commercial property alone makes mold remediation inspection an important undertaking.  When mold is found in a commercial property, it should be remediated as quickly as possible to prevent the issue from growing.

Our franchise is a licensed Texas Mold Remediation Contractor, and we have helped many businesses and commercial property owners properly remediate the mold on their properties.

To prevent mold from becoming an issue, we recommend inspecting your property for mold at least once a quarter.  These are the most likely places for mold growth in a commercial property.

Mold in Bathrooms

Bathrooms are a good place to look because there are so many places that water flows through them.  Look behind sinks, especially if they are in close to the cabinet, and behind and around every toilet.  If you see any pipes leaking, call a plumber and get it taken care of immediately.

Mold in Kitchens or Kitchenettes

Many businesses have small kitchens for their staff to use.  If you have a kitchen area, look for leaks wherever the sink is and around any cabinetry.  If you have a refrigerator or ice maker in this area, also inspect the area surrounding it.

Make sure to also look inside all of your cabinets.  There may be pipes running water behind the walls, and if there is a small leak behind it, you may not notice it until you see water spots on the drywall or cabinet.

Sinks

Many industrial settings have multiple sinks around their property.  Look for leaks around every sink you have on your property.

Break Areas

Break areas are popular places for mold growth due to spills and leaking vending machines.  Look behind vending machines and see if there is excessive moisture behind it. If the machine is not operating correctly, there may be too much condensation that can then turn into a source of mold growth.

Mold Around Water Fountains

While not all commercial properties have water fountains, they are still widely used in public buildings such as schools and libraries.  Look for mold growth around every water fountain in your facility. Make sure to have absorbent mats to absorb any spilled water around these areas.  These mats should be cleaned and left to completely dry on a daily basis.n If you see the floor loosening or becoming a different color around your water fountain, this is a sign that water is being allowed to absorb into the floor.

Ice Makers

Look for water leaking from the ice maker on a regular basis.

Freezers

Just like ice makers, freezers are common in many commercial properties, especially industrial kitchens.  Look for leaking water around your freezer. The smell of must means mold is likely already growing.

Mold in Laundry Areas

There tends to be some water spillage every day in a laundry area, and this water should be cleaned up quickly.  Another aspect to look out for is a leak from the many pipes that carry water. If your laundry machines are close to the wall, make the effort to look behind them on a regular basis to ensure that there is no mold growth or moisture.

Mold in Showers

Some industrial properties have showers, but they are mostly placed in areas like gyms or places that host sporting activities.  Communal gyms are a very popular place for mold because moisture is almost constantly introduced into the area. Showers also tend to not be regularly cleaned.  If you are charged with the upkeep of a shower, make sure that there is a way to remove the moisture from the air as it's introduced into the environment.

Windows

Windows that are not sealed properly let precipitation into a building after a storm or even on a regular morning with dew in the air.  A convenient time to check for moisture is after a storm. Look at your windows and ensure that no water has been able to break the moisture barrier.  If you see any water, repair the moisture barrier quickly.

Doors

Doors have the same situation that windows do in case of storms.  Check your moisture barriers around your doors, especially on the bottom, to make sure that water stays out.

Loading Areas or Garage Doors

Because loading areas have a lot of interaction with the outdoors and typically have vehicles coming in and out, it's important to make sure that these areas remain dry.  Not only is this a matter of personnel safety, but the water that is allowed to stay indoors will eventually become a problem.

Mold in Previous Sites of Water Damage

Previous sites of water damage are also places where we ask to inspect when we are looking for mold.  The reason for this is that those places have seen higher-than-average moisture content for a period of time.  If the water damage remediation in that area was not done correctly, moisture was left behind and likely caused mold growth.

We recommend only hiring reputable water damage restoration companies to handle your water damage.  Always ask to see the drying logs from the company you have hired to make sure that they dried your property correctly.

Mold in Air Ducts and around HVAC Systems

The areas around AC units are usually places with problems.  If your unit is placed on the roof of your commercial building, make sure that the unit is inspected and working properly so no water pooling occurs.  If you also notice moisture in your HVAC system, this is a sign that there is likely something blocking the air duct. In this case, we recommend you schedule an air duct cleaning.  

Mold in Water Heaters

Water heaters tend to be enclosed in dark spaces, which create a perfect environment for mold.  If your water heater is enclosed, make sure to expect it regularly to see if any water is leaking.  If you see any leak, no matter how small, make sure it’s taken care of.

Many water damages in DFW are caused by water heater failure.  In a matter of just a few hours, entire homes have been flooded.  Be sure to upkeep with your water heater maintenance. If you do have a water heater leak and need water cleanup in Dallas Fort Worth, we are available 24 hours a day. 

Mold Inspection in Dallas Fort Worth

If you are interested in a professional mold inspection, give us a call anytime.  We are happy to visit your property and inspect it for mold growth.

Mold inspections and estimates are always free and available to all businesses in North Texas.  Give us a call today.

Commercial Mold Remediation

If you find mold during one of your routine inspections or we find mold during our inspection, we can help.  We have helped restore thousands of properties since we began servicing Dallas-Fort Worth in 1986. We are a licensed contractor for the state of Texas, and we have the experience you need remediate your mold quickly safely and legally.

Unfortunately, many commercial properties only find mold when it has grown past the 25 contiguous feet the state of Texas allows before it becomes mandatory for the mold remediation to be filed with the state.  

We understand that businesses interruption is expensive, and any mold remediation project that occurs on your property has to happen quickly and correctly.  We routinely work with other businesses to remediate their mold problems after hours. This either minimizes business disruption or eliminates it completely.  Give us a call to talk about how we can best serve your business to keep your employees safe and your business disruption at a minimum.

To learn more about the mold remediation process please read our article here.

Mold Removal Companies in Dallas

There are many mold removal companies in Dallas to choose from.  Many of them are specialized and cannot also offer water damage cleanup services even though they are usually the cause of mold growth.  We are proud to be one of the SERVPRO Dallas franchises that offer both in-house mold remediation and water damage repair in Dallas Fort Worth.  Our ability to be a full-service mold remediation company is what makes us a leader in Dallas restoration.

Black Mold Removal in Dallas

Black mold remediation requires the same process of any other kind of mold remediation.  We often receive calls about black mold in Dallas Fort Worth. It’s understandable why black mold is a major concern.  There have been many news articles talking about the toxicity of black mold like stachybotrys chartarum. There are many types of mold.  Rest assured that our franchise is a licensed Texas Mold Remediation contractor, and we have experience removing black mold from all properties.

Trusted Leader in Mold Remediation in Dallas, TX

SERVPRO of North Irving is a trusted leader in mold removal and water mitigation in Dallas.  We are an expert water restoration company, and we have helped clean up homes and businesses in our hometown for over 30 years.  We know how to properly clean and restore all properties, and we have performed residential services and commercial restoration in Dallas, Fort Worth, Lewisville, Ennis, Garland, McKinney, Waxahachie, and Plano, TX.  We have a Texas Mold Remediation Contractor License and offer free mold inspections in Dallas and all DFW.

If your property requires mold clean up in Dallas Fort Worth, give us a call.  You can trust us to handle all your residential and commercial restoration and cleaning services.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

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We are locally owned and operated.  Learn more about us.

“Like it never even happened.” only happens here.

Fire Damage Restoration: Dallas Apartments

1/8/2019 (Permalink)

SERVPRO of North Irving is a trusted leader in fire damage restoration in Dallas, TX. We have serviced Dallas Fort Worth since 1986.

Fire Restoration in Dallas

When a Dallas apartment fire happens, many units are usually affected.  While the apartment that originally caught fire will have the most fire damage, surrounding apartments will also need clean up.  For example, the apartments on either side of the originally affected apartment will usually have damaged adjoining walls. They will also have significant smoke damage.  Other surrounding apartments, even if they are three or four units away, may also need smoke damage restoration. Some apartments fire are bad enough to affect the roof of multiple units.  

SERVPRO of North Irving regularly responds to Fort Worth and Dallas fire damage in apartment complexes.  We’ve handled every size of fire damage from a small, smoke only stove fire, to a large fire that started and spread to dozens of units.

Apartment Renter Considerations

Renter’s Insurance and Fire Remediation

When you sign your lease agreement, you may or may not have to get renter’s insurance.  Renter's insurance isn't legally mandatory, but some apartment complexes still require you to get it in case of an emergency.  If there is fire damage in your apartment complex, your renter's insurance can cover the cost of fire damage cleanup for everything inside of your unit.

Our franchise is a leader in Dallas restoration.  We have worked with many insurance companies to handle renter's insurance claims during disaster restoration situations.  You will be assigned an administrator from our office who will be tasked with working with your insurance adjuster to make sure that your claim is handled appropriately.  Because the apartment complex usually takes care of the unit itself, you as a renter will usually only be concerned with cleaning the smoke damage from your contents and clothing.

When to Call A Fire and Water Damage Restoration Company

As soon as you realize there is fire damage to your apartment unit, give us a call.  We are available 24 hours a day, every day of the year.

Your apartment complex nor your insurance company can tell you which fire damage restoration company to use.  It is solely your choice.

By law, no one can tell you who to use or punish you if you choose a different company other than the one they might recommend.

When you call us, we will go to your unit and inspect the type of fire damage your contents have sustained.  We will create an inventory of every item in your apartment and report it to your insurance company as either salvageable or unsalvageable.  We will also let your insurance adjuster what fire damage restoration services you need.

Salvageable Items

Salvageable items are those that can be cleaned and completely restored back to how they were before the fire.  These items are packed up and taken to our cleaning facilities where they are sanitized and deodorized of all smoke particles.  The items are then either stored until your apartment has been cleaned and you move back in, or they can be moved to wherever you are living.

Unsalvageable Items

Unsalvageable items are those that have been destroyed by the fire.  They cannot be cleaned and saved.  With these items, we take inventory and report them to your insurance company.  Your insurance adjuster will receive a list of all of the items that were permanently damaged in the fire along with a suggested price for a replacement.  Ultimately, it is up to your insurance adjuster to decide how to replace these items for you.

Sometimes items may be burnt beyond recognition and may not be replaced as it is impossible to tell what they once were.  For this reason, we strongly recommend you have a home inventory of your items before any disaster occurs.  A home inventory will provide proof of your items to your insurance adjuster.  

How to Get Smoke Damage Out of Clothes

It's understandable that one of the first things that someone needs after fire damage is clothing.  Regular washing machines do not take the fire smoke odor out of clothes.  In fact, some clothing can be permanently damaged when they are put into a regular washing machine after a fire smoke damage.

It's best to trust professional textile cleaners to wash your fire and smoke damaged clothes.  One of the first things that our office will do when we arrive is pack up your entire wardrobe.  In a matter of fewer than two days, we can wash and remove fire smoke odor from 100 pounds of your clothing and return it to you immediately.  We know you need a wardrobe to live from while the rest of your unit is being restored, and we are dedicated to providing you with one.

We are one of the few Texas disaster restoration businesses that are certified by the Esporta Wash System. This makes us uniquely qualified to sanitize and remove smoke odor from all types of clothing and textiles, including blankets, shoes, stuffed animals, and much else.

It's important to understand that taking fire smoke and soot affected items to a traditional dry cleaner may not get your items clean.  

Our Esporta Wash System uses natural detergents to clean your items with water using the science behind hydraulic pressure.  The result is a sanitized item with a near neutral pH that is safe and comfortable to wear again. Our office has one of the highest rates of clothing fire smoke odor restoration with over 85% success rate.  To learn more about our cleaning process, please read our article.

Moving Services

In order for the apartment unit to be cleaned, everything that is inside of it usually has to be taken out.  All of your items will be packed and moved to our cleaning facility where they will have all smoke and soot cleaned away and deodorized.  Your items can either be stored in our long-term storage facility or they can be dropped off at your new living quarters.

Temporary and Long-Term Storage

SERVPRO North Irving has its own storage for our customers.  We have the capability to store items of all sizes for a short-term or long-term period.  What our customers need items back, we simply move them to their new living location.

Commercial Fire Damage Restoration

Business disruption is extremely expensive, and we understand that you need to get your apartment units cleaned and running again.  Our goal is to make sure that all of your units are clean and safe again for your renters so they can move back in.

While your renters will each have their own and renter’s insurance company handling their portion of their claims, we will also work with you and your insurance company to make sure that your claim is approved and all of your units are clean and reconstructed as soon as possible.

Commercial Property Insurance

We work with all insurance companies and adjusters.  We have processed thousands of insurance claims over our 30 years of experience, and we know exactly how to process apartment complex fire damages.  As soon as you call your insurance company and get your claim number, give our office a call so that our administrators can get in contact with your insurance adjuster to start processing your claim immediately.

By law, your insurance company cannot tell you which fire damage restoration company to use.  It is your choice. When you choose to work with SERVPRO of North Irving as your fire damage restoration company, trust that you have one of the most experienced and trusted leaders and fire damage restoration working for you.

Emergency Roof Tarping

One of the first things that you are responsible for as an apartment complex owner is to install temporary protective measures to prevent secondary damage.  Emergency fire damage services such as roof tarping and board-ups are exactly this.  Secondary damage is any damage that happens after the fire that could have been prevented if emergency measures were taken.  If your insurance company finds that you did not take proper care of your property after fire damage, it has the ability to deny your claim.  This is why emergency services are so important after fire damage.

When a roof is damaged during a fire, it has to be covered with weatherproof tarping.  Our technicians will install the temporary tarp to make sure that precipitation does not enter the unit and cause secondary damage such as water damage or mold growth.

After the temporary roof tarping is installed, we will take roof measurements and turn in an estimate to your insurance company so that we can have a permanent roof replacement.

Emergency Board up

Just like emergency roof tarping, fire damage will also likely need emergency board up services.  This is when we install boards on damaged doors, windows, and outer walls.  This is important to prevent weather from coming inside of the building and causing secondary damage.  It also tells possible thieves that the property is being taken care of.  It's an unfortunate fact that theft often occurs when a fire damaged property is not boarded up.

If weather conditions prevent us from safely boarding up or tarping your apartment complex, we will hire a live security guard to stand watch for 24 hours a day until our technicians can safely work.

Apartment Fire Damage Cleanup

It is very likely that your renters' contents will all have to be removed from the unit for us to be able to properly clean it.  We will work with your renter directly and their renter's insurance company to pay for the moving and cleaning of their items to our cleaning facility.  Even though your renters may all have different renters insurance companies, our office will handle all of them individually.

We will remove the contents from all apartments as fast as possible so that we can get the cleanup of your units started quickly.

There are different types of smoke and soot depending on what items were burned during the fire.  Every type of smoke needs a different type of cleaning method.  Our technicians are experienced and will identify the type of smoke and clean it properly.  If the apartment units have carpeting, we will perform carpet restoration services at this time as well.

If any part of the unit is permanently damaged, our technicians will demolition that portion of the unit and prepare it for reconstruction.

Fire Smoke Odor Removal

Smoke damage restoration is necessary.  You know your apartment is cleaned of all smoke and soot when you were able to walk in and not recognize that there was ever a fire inside.  Fire smoke odor removal and deodorization after fire damage are important, and the most important reason is the health of the occupant.

Our office uses HEPA vacuum filtration to make sure that all smoke particles are removed from the air.  Along with fire damage cleanup, we may also use other deodorant removal techniques such as fogging and ozone to ensure that all fire smoke odor is removed.

Reconstruction

Once the apartment unit has been thoroughly cleaned and deodorized, it is time for the apartment to be put back together.  Any part of the unit that was permanently burned will now be replaced by a reconstruction team.  The result is an apartment that looked the same as it was before the fire occurred.

Leader in Fire Restoration: Dallas, TX

SERVPRO of North Irving is a trusted leader in the fire damage Dallas industry.  We are based out of Dallas, TX, and we have helped clean up homes and businesses in our hometown for over 30 years.  We know how to properly clean and restore all properties, and we have performed residential and commercial restoration in Dallas, Fort Worth, Lewisville, Garland, McKinney, Waxahachie, Ennis, and Plano, TX.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections in all DFW.  You can trust us to handle all your residential and commercial restoration and cleaning services.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

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We are a family owned and operated business.  Learn more about us.

“Like it never even happened.” only happens here.

Commercial Mold Cleanup Dallas, TX

1/7/2019 (Permalink)

SERVPRO of North Irving has been a trusted leader in Texas disaster restoration since 1986. We have restored thousands of homes and businesses.

Mold can be disruptive to a business.  If you find mold on your commercial property, it’s important to get it remediated quickly to avoid disrupting your business any further.  The longer mold is allowed to fester, the more the mold will grow and cause damage to your building.

The best time to remediate mold is as soon as you find it.  If mold grows larger than 25 square contiguous square feet, then Texas state mold protocol becomes mandated.  The time for mold that has to be cleared by the state is longer, which causes a bigger disruption to business operations.

Businesses that need mold remediation have important factors to consider when choosing a mold remediation company.  

24 Hour Mold Remediation

Business disruption is expensive and has to be minimized as much as possible.  We understand how important it is for the disruption of the mold remediation project to either be minimized or eliminated altogether.  We have successfully completed many commercial mold remediation projects by simply scheduling our work after business hours.

Our offices are open 24 hours a day.  This gives our franchise the unique ability to schedule mold remediation at any time that is convenient to your business.  In past projects, we have scheduled mold cleanup:

  • After business hours (after 5 P.M.)
  • Overnight
  • During weekends
  • During popular holidays when employees are away from the building

We’re willing to work with you to find the best time for your mold remediation project.  

If your business is a 24 hour operation like us, we will work to find ways to minimize the interruption of the mold clean up as much as possible.  We can usually accomplish this by using mold containment.

Containment for Mold

Containment means we will isolate the mold affected area so the spores will not be allowed to spread to other areas of your property.  This is especially important if your employees begin to experience mold symptoms or you have customers that need to enter your property.

Our mold technicians will set up floor to ceiling containment and run HEPA air scrubbers if needed.  

Containment can be set up immediately; we do not have to wait for Texas state approval.  While we are happy to set up containment to help prevent mold growth, it is only a temporary solution as we make arrangements and get state approval for complete mold remediation.

Texas Mold Laws

Texas has mold laws that begin when mold has grown over 25 contiguous square feet.  Mold that is smaller than that still needs to be remediated, but it does not have to be filed with Texas.  

If your mold is over 25 contiguous feet, then it mold falls under Texas Mold Assessment And Remediation Rules (TMARR).

TMARR requires a Texas Licensed Mold Assessor to write a Mold Protocol.  Since we are a mold contractor, we cannot legally choose an assessor for you.  For a list of licensed mold assessment companies in Texas, please see the Texas Department of Licensing & Regulation.

After you’ve received a mold protocol from a mold assessor, a Texas Licensed Mold Contractor (us) will file a Work Plan with the State of Texas.  Once the Work Plan is filed, mold law mandates that we wait at least five (5) business days before starting your mold remediation. Our company will work with you to schedule your mold remediation as soon as the mandatory waiting period is over.

When we finish the mold remediation, the Mold Assessor has to check the cleaning to make sure it’s successful.  If it is, they will issue a Clearance Document.

The Texas Licensed Mold contractor (us) can then issue a Certificate of Mold Damage Remediation to you which documents that the mold cleanup was done successfully.  Keep this document as part of your permanent records. It may come in handy if you should sell your property or have questions about the mold remediation from your insurance provider.

Mold Damage

Mold grows on surfaces of moist objects.  If left to grow long enough, the mold will eventually damage the object it has been resting on.  We have seen mold eat into wood, drywall, carpet, clothing, and even rubber and leather shoes.

The longer mold is allowed to fester, the more it has a chance of growing.  Mold is a spore that is very small and light. When there is air movement near the mold, the spore will float into the air.  When the airborne spore lands, it will have a chance to attach itself to a new surface and continue growing. The problem here is obvious -- the more mold there is, the higher the chance there is for spores to go airborne and infest another area of your property.  This is why it’s so important to control mold growth as soon as it is found.

To learn more about mold growth, read our article How Does Mold Grow?

Mold Inspection

Our franchise has a Mold Remediation Contractor license with the state of Texas, and we offer no cost mold inspections to all properties in Dallas Fort Worth.  If you are not sure whether you have mold or not, that’s okay. Give us a call to schedule your mold inspection, and we will be able to help.

You can also inspect your property for mold yourself.  Follow our mold inspection recommendations.

Look for mold in the places most likely to have moisture.  This includes:

  • Kitchens.  Inspect for mold around sinks, behind the dishwasher, and behind any refrigerators, ice makers, and coolers.
  • Break rooms.  Look for mold behind vending machines with a cooling component and behind water fountains.
  • Bathrooms.  Look for mold under sinks and around toilets.
  • Laundry area.  Look around every machine that uses water.
  • Around water heaters.  If your water heater(s) are in an enclosed space, keep a closer eye on them.  Enclosed, dark spaces that have any moisture introduced in them will create an excellent environment for mold growth.
  • Around air conditioning units if they are placed on the building’s roof
  • Around windows.  Look to see if the window’s moisture barriers are still intact.  If you see any moisture inside the building, dry the area and fix the window’s barriers.
  • Around doors.  Look after a rainstorm to see if any water has permeated.
  • Any other part of your property that previously experienced water damage.

Mold Symptoms

Mold has the potential to impact your health and the health of your employees.  For a list of health related mold symptoms, please read Mold Allergy from the Mayo Clinic.

Other Commercial Services

If your commercial property requires other services, we are prepared to help.  Our other commercial services include:

Commercial Mold Remediation: Dallas, TX

SERVPRO of North Irving is a trusted leader in the Texas disaster restoration industry and has the expertise to handle mold remediation in Dallas and all of North Texas.  We are based out of Dallas, TX, and we have helped clean up homes and businesses in our hometown for over 30 years. We have performed residential and commercial restoration in Dallas, Plano, McKinney, Garland, Waxahachie, and Ennis.  We have a Texas Mold Remediation Contractor License and offer free mold inspections in all DFW. You can trust us to handle your commercial restoration and cleaning mold needs.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

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We are a family owned and operated business.  Learn more about us.

“Like it never even happened.” only happens here.

Family Owned and Operated in Dallas

1/6/2019 (Permalink)

SERVPRO Family Franchise SERVPRO of North Irving has restored thousands of homes and businesses in Dallas Fort Worth since 1986.

SERVPRO of North Irving was started in 1986 by the Weaver family.  We bought our franchise from Ted and Doris Isaacson, the founders of SERVPRO.  Ted and Doris would occasionally visit our office in Dallas and talk to us about their vision for the future of SERVPRO.  Back then, Ted knew what direction he wanted to take the company, but none of us had any idea that the company would become the largest restoration provider in the United States.

In the ’80s, SERVPRO was mainly a carpet cleaning company.  We opened our first office in south Irving, Texas. It was a tiny workspace, but it provided us with all we needed.  After all, when we started, we had just a couple of pieces of equipment, one van, and some detergents. We didn’t need that much space at all!

Back then, two owners were the only employees our company had.  The idea was for one person to stay in the office and take care of the phones and administrative work while the other went to the homes that asked us to clean their carpets.  For a few years, this is exactly what we did.

There was just a handful of franchise owners in Dallas at the time.  One of our favorites photos is the one we have listed here. This shows all the Dallas SERVPRO franchises from almost three decades ago.  If we were to recreate this photo today, you can imagine that the downtown Dallas landscape would look very different. All the SERVPRO owners and vehicles of today also wouldn’t fit in the pictures!

Disaster Restoration Industry

As the years passed and Dallas grew, so did we.  After carpet cleaning, we decided to expand our business services to include Dallas fire damage and water damage restoration.  

Back then, restoration services were relatively unknown. Whenever a home or business was flooded, people would usually tear everything out and rebuild it with new items.  This meant that for water damages almost always turned into construction projects where families had to endure the lengthy and expensive process of removing floors and walls and having them rebuilt again.  This process took a long time and was very expensive for everyone involved -- homeowners and insurance agencies alike.

Restoration services are now the preferred method when handling water and fire damages, and SERVPRO has been a leader in developing the standards that today are widely accepted.  

The reason restoration is preferred over replacement is simple. With restoration, we clean and save as many items as possible. This process is faster, less expensive, creates less waste, and saves valuable items in a home that people are usually emotionally attached to.  

Decades ago, we knew that restoration was going to change the property damage industry, and we wanted to be leaders in the Texas disaster restoration industry from the start.

Full Service Restoration

As insurance agencies have studied the effect of restoration companies on the industry, they’ve discovered that the best way to restore a home after the damage is to hire the least amount of vendors.  This means that when a family is going through the process of rebuilding their home, they show the most satisfaction when they have to work with the least amount of people. The reasoning behind this is logical and easy to understand.  

Property damage is never pleasant.  Accidents still happen and have to be dealt with, and homeowners have an easier time navigating through the cleanup process when they are talking to the least amount of people to get the project done.  The least amount of people involved, the less they have to keep track of and, usually, the faster a project can move because those few people can better coordinate their schedules.

When our family understood this, we immediately had the goal to be the restoration provider that provided this for a homeowner.  We wanted to be the only company that someone needed when they experienced any kind of damage to their property.

In other words, we wanted to become a full-service restoration company.

Disaster Restoration Services

This goal required a lot of reinvestment and growth on our end.  We needed to learn more than just carpet cleaning and water damage.  It was no longer enough to walk into a home, extract water, dry it, and clean their carpets.  We needed to learn smoke and fire science, mold remediation, biohazard cleanup, textile cleaning, air duct and AC cleaning, and much more.

It has taken decades of learning, training, investment, and finding dedicated and fearless individuals in Dallas Fort Worth to make our vision come true.  The second generation of Weaver family members that have spent their entire life growing up hearing about SERVPRO on a daily basis and learning about restoration is now running our franchise.  And, just like we grew up around our office, our own children -- the third generation -- is experiencing the same we did.

The SERVPRO franchise community is special because many franchises are family owned and operated.  Many franchises in Dallas were started by a family and today their kids that grew up around the franchise are running it.  While we all share the SERVPRO name and green and orange colors, our businesses are unique.  When someone hires a SERVPRO franchise, they are hiring generations of a family to work with them.  

Because SERVPRO of North Irving is family owned and run, we take everything that happens personally.  We celebrate the successes and take opportunities for growth seriously. Our employees are our extended family.  Just like a family, our group shares the good days and the bad.

Working in the restoration industry isn’t always easy.  We meet people that are going through a difficult time every day, and we know--many times from personal experience--the pain and stress they are going through.  We have been asked to restore properties that have seen Dallas flooding, fires, trauma and unattended death, and crime scenes. We have restored entire neighborhoods affected by Dallas storm damage like major wind, hail, and tornadoes.

Our drive and dedication have been well worth with.  We have restored thousands of homes and businesses in our hometown of Dallas in over three decades. 

Just as importantly, we’ve also achieved our goal.   

Today, we are one of the few full-service Dallas restoration company.

We started as a carpet cleaning company.  Today, we offer:

Over the years, many other water restoration companies have started and tried to replicate the success that SERVPRO has.  None have been as successful as we are.  SERVPRO has the most franchises, the most technicians, and the furthest reach of anyone.  We have the capability of handling a job anywhere in the United States as a moment’s notice, and we can handle jobs as small as a one-room water damage to a building with hundreds of thousands of square feet.  We have traveled to every kind of natural disaster and helped to rebuild entire communities. Our speed and depth of service cannot be matched.

Dallas Fire and Water Damage Restoration Company

SERVPRO of North Irving is a trusted leader in the restoration industry.  We are based out of Dallas, TX, and we have helped clean up homes and businesses in our hometown for over 30 years.  We know how to properly clean and restore all properties, and we have performed residential and commercial restoration in Dallas, Fort Worth, Irving, Plano, McKinney, Garland, Waxahachie, and Ennis.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections in all DFW. You can trust us to handle all your residential and commercial restoration and cleaning services.

Our crews are available dispatch for 24 hour emergencies every day of the year.  We can be reached 24/7 at (972) 986-7677.  Call us any time!

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Fire Damage Restoration Equipment

1/6/2019 (Permalink)

Fire Damage Restoration by SERVPRO SERVPRO of North Irving is a trusted leader in fire damage restoration. We have serviced Dallas Fort Worth since 1986.

Board Ups

Boards up are needed on an emergency basis and are usually one of the first things that happen in fire damage.  After the fire department leaves, a property is sometimes left with damaged doors and windows. These open spaces create two problems.  

First, damaged entryways allow the weather to enter the property.  If rain, snow, or just natural moisture enter the property and wet items, the property is setting itself up for both water damage and mold growth.  This type of damage is considered secondary damage, which an insurance company will not typically cover if it can prove that a property owner could have taken steps to prevent it but didn’t.  It’s important to seal entryways with weatherproof barriers to prevent both secondary damages to your property and to help your fire damage insurance claim be wholly covered.

Secondary, damaged entryways make it easier for thieves to enter your property.  It’s unfortunate but common for robberies to occur in fire damaged properties. Even though many items inside have been damaged, thieves typically ransack the home looking for anything valuable.  Boarding up doors and windows both make it harder for thieves to enter, and the barriers send a clear message that the property is being taken care of.

When the weather prevents our office from immediately boarding up a property, we will hire a live security offer to monitor your property.  

To learn more about our emergency board up services, please read our article.

Roof Tarping

Another part of a property that typically needs immediate attention is the roof.  We will install a temporary roof tarp to all damaged portions of your roof to prevent any precipitation from entering the property and causing secondary damage.  Secondary damage to your property from a leaking roof can include water damage which then leads to mold growth.

The roof tarp is meant to be a temporary security and safety measure.  After the tarp has been secured, our office will send your insurance company an estimate to permanently fix or replace your damaged roof.  See our pictures of previous roof tarping jobs.  

Thermal Foggers

An ultra low volume fogger is specialized equipment that we use when deodorizing a home or business after fire damage.  The fogger vaporizes solvent-based deodorizers and creates what looks like smoke. This “smoke” is made up of very small particles that will reach the tiny crevices that a person cannot otherwise clean with traditional methods.  The use of ULV foggers has risks and should only be used by professionals with training and experience.

Ozone

Ozone is used for fire damage deodorization.  Items that have been wiped of soot but still retain smoke odor are typically sent to our specialized ozone room.  Items that are being treated with ozone remain in the ozone room until the smoke odor has been eliminated. Just like ULV foggers, ozone should only be used by a trained professional.

Commercial Air Duct Cleaner

Our office uses commercial air duct cleaners to clear residential and commercial air duct vents of all soot.  Smoke contains very small particles of the substance that was just burnt. When a fire occurs, the properties of smoke say that the smoke will first travel to places in a property where the temperature is cooler.  Oftentimes, this means that the air ducts in that property will become full of smoke. When the smoke cools, it settles into the air ducts and becomes soot.

When we inspect a property for fire damage, one of the first places we will inspect is the air duct system.  If it needs to be cleaned, it’ll be one of the first things that is taken care of in our fire damage restoration process.  The last thing a homeowner needs is to have their entire home cleaned only to turn on their air conditioner and have fresh soot blow throughout their home!

Our air duct cleaners are commercial grade and clean air ducts of all sizes.  Visit our air duct cleaning page to learn more.

Truck Mount Carpet Cleaner

A typical carpet cleaner will just not be powerful enough to get a smoke and soot affected carpet clean again.  A typical carpet cleaner that you can purchase at an electronics store or rent from a grocery store do a decent job with day to day wear, but smoke and soot permeate the fibers of a carpet and require a deeper clean.  

In our SERVPRO production vehicles, we have specialized and commercial truck mounts that help us extract water after flooding.  These truck mounts also have the ability to deep clean carpets. SERVPRO has developed a carpet cleaning method for fire and smoke that involves hot water extraction and specialized shampoos.  Our cleaning has been refined after decades of research and is an effective cleaning method for fire damaged carpets.

Fire Damage Sponges

Fire damage cleanup is rarely as straightforward as many people think.  Our technicians use specialized sponges that are specifically made to capture the fine soot particles that embed themselves into walls and furniture.  Before applying any chemicals to clean surfaces, we will first wipe the entire surface with fire damage cleaning sponge to remove as much soot as possible.  

Ultrasonic Wash System

An ultrasonic machine is a sophisticated piece of equipment that we often use in fire damage clean up.  An ultrasonic machine looks like a very large tub that is filled with water and proprietary chemicals made to remove soot from items.

Items that need to be cleaned are loaded into the machine and dipped into the water.  The water itself looks like billions of tiny bubbles are swimming inside of it. The bubbles are caused by high frequency, low amplitude vibrations.  Items remain in the ultrasonic bath until all the smoke and soot particles are removed from the item. This process usually takes no more than a few minutes.  

After the items have been cleaned, they are removed from the ultrasonic machine and transferred into a specialized drying chamber.  After items are dry, they are packed and stored for the homeowner.

Esporta Wash System

The Esporta Wash System is the most effective way to sanitize clothing and other textiles after fire damage.  Soot is acidic, which makes it damaging to clothing once it touches it. The longer soot is allowed to remain on a piece of clothing, the higher the chance that is will permanently stain it.  Clothing is also a necessity for everyone, and one of the first things a family needs after fire damage is fresh clothing to wear. For these reasons, we work to quickly pack up all clothing and textiles from a home and take it back to our fire damage cleaning facility for processing.

An Esporta machine looks like a large front loading washing machine, but inside of it are chambers where we load clothing.  Once the machine is running, the chambers of clothing spin rapidly inside the machine which forces the detergent-laden water to push all smoke and soot particles out of the clothing.  A typical Esporta wash lasts well over an hour with a variety of six different detergents used. Esporta proprietary chemicals are environmentally friendly and result in clothing having a near neutral pH after a wash.

We introduce different cleaning agents to each load we wash until the item of clothing is food grade clean, meaning it is safe to wear again.  

The Esporta Wash System is safe for almost every type of clothing and textile, including shoes, stuffed animals, and leather.  After a wash, the clothing is transported to a specialized drying chamber.

We are one of the few businesses in Texas licensed by the Esporta Wash System.  We have successfully restored thousands of pieces of clothing and textiles. Our restoration rate is over 85% -- one of the highest in the industry.

SERVPRO Proprietary Chemicals and Detergents

SERVPRO has developed many chemicals that help us properly clean after fire damage.  We have perfected the use of our own proprietary chemicals after decades of research of experience.

Trusted Leader in Fire Damage: Dallas, TX

SERVPRO of North Irving is locally owned and operated leader in the restoration industry.  We have the expertise to handle any size smoke and fire damage restoration in Dallas, TX. We have performed residential and commercial restoration work in Dallas, Fort Worth, Grapevine, Plano, Waxahachie, McKinney, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

Fire Damage Restoration Articles:

Fire Insurance Claim Process

Fire Restoration Process

Fire Damage Restoration Terms

Hurricane Categories and Disaster Restoration

12/31/2018 (Permalink)

SERVPRO of North Irving is a locally owned and operated business in Dallas, TX. We are a trusted leader in Texas disaster restoration.

Studying Hurricane Categories for Disaster Restoration Response

When a community is impacted by a hurricane, SERVPRO is quick to respond.  Our company has access to over 1,700 franchises nationwide, and our storm response teams have decades of experience.

Hurricane Harvey was emotionally impactful for our franchise and all of Texas.  The hurricane hit the Houston and Galveston areas in Texas in 2017. Thousands of homes were impacted, and the damaged cost well over $100 billion.  Days before Hurricane Harvey hit, franchises nationwide were already preparing to deploy to Houston metro and Southwest Texas.

For our franchise in Dallas, our preparation was two-fold.  Our first concern was to receive our friends and family members from Houston.  When it became apparent that Harvey was going to hit as a major category storm and evacuations were going to be suggested, we needed to make sure our loved ones would be safe.  Members of our team prepared their homes to receive guests all the while preparing themselves to dispatch to the storm itself. We understood that we would be traveling to both help strangers and our loved ones as well.  For friends and family that chose not to evacuate, we made agreements to meet them at their homes to make sure their properties were safe.

The second part of our preparation was to study the meteorological reports.  Understanding the category of hurricane helps us prepare for the amount of damage we expect to see.  We take into the consideration the community that is impacted, how much water has fallen, how quickly its fallen, and wind conditions.  All these factors tell us the amount of damage a typical home will have, which then tells us what tools and equipment we need to take to best respond to those that call us for help.

When our franchise is considering how to prepare for a hurricane, we take various aspects of the storm into consideration.  One of them is the Saffir-Simpson Hurricane Wind Scale.

Hurricane Categories

Category 1 Hurricane

Dangerous winds are associated with Cat 1 hurricanes.  During these storms, we expect to see damage to a home’s roof, gutters, and vinyl siding.  We also expect to see some tree damage, especially branches falling atop of unshielded vehicled or falling onto homes.  In this case, our franchise prepares expects to see some water damage and a large need for roof tarping.

Category 2 Hurricane

The winds in a Cat 2 hurricane are around 100 mph and will cause more damage than before.  Even well-constructed homes have a large possibility of getting major damage to its roof and siding.  We also expect to see trees uprooted and block roadways. Power outages are also extremely common. In this scenario, our franchise will take a large load of roof tarping materials and power tools to assist with debris removal for roadways that are blocked on the ways to homes in need.  We also expect the need for our own power generators.

Category 3 Hurricane

A category 3 hurricane is considered to be a major hurricane.  In a Cat 3 hurricane scenario, we expect to see major damage or even the removal of the roof decking.  We also expect to see trees and branches uprooted and either block roadways or damage homes themselves as they fall.  Electricity and water outage will likely be a factor. In this case, our franchise responds similarly as we do to Cat 2 hurricanes, which is by taking roof tarping materials, power tools to clear debris, and carrying our own generators.  Due to the amount of fallen water associated with this category of hurricane, we also expect to not have immediate access to flooded areas of the community. If this is the case, we will wait for approval from first responders before proceeding.

Category 4 Hurricane

In a Cat 4 hurricane, we expect to see homes lose some or all of their roof and have damage to their exterior walls.  Many trees, even those deeply rooted, will be snapped and often fall onto homes, vehicles, and block roadways. It’s not uncommon to see many homes cut off from emergency services due to debris.  With the loss of electrical power and water plus the flooding and blocked roadways, the areas impacted with a category 4 hurricane may not be accessed for days or even weeks. In this scenarios, our crews are first helping the outer areas and assisting homes that are accessible as we wait for first responders to reach these areas and deem them accessible.  Due to the time it takes the water to recede, our franchise expects major damage to homes and businesses. Flooring and a major portion of the walls in these properties will need demolition. Sanitation will be a major concern, and mold growth may already be present. Roof tarping and board up services will almost always be necessary to secure the property.  

Category 5 Hurricane

In a Cat 5 hurricane situation, we expect to see many homes and businesses experience a roof collapse and damage to the exterior walls.  Sections of a community will be flooded and not be accessible for weeks. Uprooted trees will also damage properties and block roadways. Our response to this category of damage is the same as in a category 4 with our franchise understanding that it will take a longer time for the flood waters to recede and first responders to allow restoration service workers to enter.  

Storm Surge Scales

Storm surge threat is not as easily scalable as wind scales due to local conditions such as bathymetry.  For this reason, our franchise pays close attention to meteorological reports that focus on the depth of inundation expected at the impacted areas.  These storm surge warnings greatly help us know how to approach properties and prepare demolition, sanitation, and drying techniques. Depending on the time it takes for the waters to recede will also tell us how much, if any, of the contents inside a home or business will have a chance to be restored.  This helps us know if debris removal will be necessary, and if mold remediation needs are likely.

Food and Lodging

When a storm is strong enough to call for evacuations, it’s often bewildering to see the green SERVPRO trucks head towards the storm when some are leaving.  Our franchise has studied the storm and is heading to the closest but still safe destination. Our choice of lodging is either a hotel or another SERVPRO franchise location that is safe from the storm.  Wherever we are able to stay, our crews will set up a command center, dispatch, and sleep. During Hurricane Harvey, we had both options ready. We set up a command center as close as possible to the open impacted section and began to help homes in that area.  As first responders allowed more areas of the Houston metro to be open, we relocated closer to the city. Eventually, we traveled to other parts of Texas that were calling for help and were not receiving the saturation of help they needed. These areas included communities in Southwest Texas.  

Hurricane Harvey and Texas Disaster Restoration

Hurricane Harvey was a devastating storm.  SERVPRO franchises nationwide responded to Harvey and spent months in the Houston metro and Southwest Texas regions responding to calls.  For our franchise, we were thankful that no one of our friends and family was injured by the storm. While some of their properties had only minor damage, others needed more extensive restoration and reconstruction needs.  

By many accounts, Hurricane Harvey tested the resolve and preparation of Texas disaster restoration teams.  We were personally humbled by the outpouring of support shown for impacted residents from the thousands of volunteers from across the nation that traveled to south and east Texas ready to help.  We saw volunteers from almost every state come together and assist homeowners, and we were thankful for them. Texas Strong became a rallying cry that we will not soon forget.

Now, over a year after Hurricane Harvey hit, portions of Texas are still rebuilding.  To learn more about the Rebuild Texas Fund, please visit: https://www.rebuildtx.org.

SERVPRO of North Irving’s Disaster Cleanup Services

SERVPRO of North Irving is a leader in the restoration industry and has the expertise to handle storm damage cleanup.  We are based out of Dallas, TX, and we have helped restore communities in our home of North Texas for over 30 years.  Our franchise has traveled to disaster locations such as Hurricane Katrina and Hurricane Harvey.  We have performed restoration services in Dallas, Arlington, Garland, Plano, Waxahachie, Midlothian, and other North Texas communities for over 30 years. With our crews responding immediately to jobs, we are faster to any size disaster.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

You can trust us to handle your disaster restoration needs.  We offer:

  • Water damage restoration
  • Debris removal
  • Roof tarping
  • Board up services for doors, windows, outer walls
  • Reconstruction
  • Roof replacement or repair
  • Clothing and textile sanitation
  • Carpet restoration service
  • Moving services
  • Storage
  • Read more about our storm damage services.  

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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We are a family owned and operated business.  Learn more about us.

“Like it never even happened.” only happens here.

Storm Causes Sewage Backup Cleanup in North Texas

12/30/2018 (Permalink)

heavy storm causing flooding SERVPRO of North Irving is a trusted leader in disaster restoration in Dallas, TX. We have restored thousands of homes and businesses since 1986.

When they received an alert about a severe storm warning in their area, Derek and Marilyn made sure they were prepared.  They brought the car into the garage, gave their dog a break outside, and then went back inside to start preparing dinner.  

“I keep up with all the usual home maintenance,” Marilyn said.  “My gutters were cleaned out and all my drains are set up to prevent pooling in my backyard.  Storms had never been a problem before.”

The surprise came when the storm continued for almost a week.  Soon, the streets began to flood.

Home Flooding Service

“It was at around 3 in the morning that I woke up and noticed the smell.  It was dark in our bedroom, but when my husband got out of bed to check out what was going on, he said the carpet was wet and we had a problem.  When we turned on the lights, we saw water flooding out of our bathroom.”

The water was coming out of the toilet and the bathtub.  The unpleasant smell was just one of the problems.  There was no way to stop the backup.  The rain was still pouring outside and it was spreading to the entire house.  It was in two bedrooms, all the bathrooms, the kitchen, and the laundry room.

Marilyn continued, “The storm had been causing problems in other parts of the town and I had seen SERVPRO’s green trucks everywhere.  I felt bad for my neighbors who were having flooding issues.  For us, we weren't flooded because of the storm’s rising waters, but we still needed help.”

SERVPRO of North Irving received Marilyn’s call at about 3:30 in the morning.  Our on-call manager, Jessica, took in Marilyn’s information.

“We had been receiving storm-related calls for a few days at that point, so I wasn’t surprised we got another call in the middle of the night.  But Marilyn’s case was different.  I was expecting her to say rising water got into her house, but the problem was actually a sewage backup.  There’s never a good time for a sewage backup, but this one was even worse timing because of the surge of storm calls.”

During a storm, our franchise activates its Storm Protocol.  Everyone in our office is well aware of storm and traffic conditions, and we prepare ourselves to work overtime in order to reach all the families and businesses asking us for our help.  

“I was relieved when SERVPRO arrived,” Derek said.  “I knew they were already very busy with the storm, but they assured us they’d be here for us.  They checked out our situation and got to work right away.  A few minutes later, a plumber came to fix the pipes.  That’s when they figured out the sewage backup was actually linked to the storm.”

It’s not a situation we see often.  In the case of Derek and Marilyn’s home, the days of heavy rain had filled their town’s drains and was causing the water in their own home’s drains to be pushed back into their property.  

“We realized that unless the city took care of the drain issue on their end, our house was just going to keep backing up with sewage.  With the storm still happening, the city was busy fixing other flooding problems around town and they were not going to be able to get to us for a few days.  It was a nightmare,” Marilyn continued.

The situation captured the attention of our entire management team.  Leaving a home with a recurring sewage backup wasn’t an option, so we came up with a plan to help our Derek and Marilyn while their city was able to fix the drains.

“SERVPRO came twice a day until the city got their end fixed,” Derek explained.  “Every time they came, they took out all the water and sanitized everything it had touched.  They kept in touch with us to see how we were doing every day."

Marylin said, “They also prepared for the house with the water damage in mind.  They elevated our furniture so it wouldn’t get touched by the water, and they moved everything off the floor that could be damaged."

Sewage Affected Clothes and the Esporta Wash System

“Because our closet was affected and our clothes were in the dirty water, they also rushed everything back to their office and did our laundry for us,” Derek said.  “They made sure our clothes and even our pet bed was sanitized after touching sewage water.  I didn’t know that was possible.”

Our franchise is one of the few water restoration companies in North Texas that is Esporta Wash System certified.  We have the unique ability to take clothing and other textiles affected by sewage, smoke and soot, and mold sanitize them to be food grade safe.  We have cleaned thousands of pieces of clothing, and our restoration rate is one of the highest in the industry at over 85%.

We understand that when clothing is affected, time is of the essence.  We can pick up, process, and drop off 100 pounds of clothing in as little as 48 hours to help you have enough of your wardrobe to be okay while the rest of your claim is processed.  

Filing an Insurance Claim

“This was the first time I’ve ever needed to file a claim,” Marilyn said.  “I thought it was going to be a lot of work, but all I had to do was call my insurance and answer their questions so that I could get a claim number.  SERVPRO has taken care of the rest.”

Many homeowners are concerned when they file a homeowner’s insurance claim.  We have a team of administrators that are experienced in handling the claim’s process for all insurance companies.  

Every claim is different, but the general process is straightforward:

  • Call your insurance company and let them know about your situation.
  • Tell them SERVPRO of North Irving is the restoration company you’ve chosen to handle your cleanup.  By law, your insurance company must honor your choice of restoration company.
  • When they give you a claim number, call our office and let us know what it is.
  • The administrator from our office that is assigned to guide you through your restoration project will then contact your adjuster and work with them to process your claim.

“The person from SERVPRO that has walked me through this is Jessica.  She’s kept in touch and let me know what’s going on with our claims process.  I really haven’t had to worry about anything.” Marilyn said.

Flood Repair in Dallas and North Texas

After Derek and Marilyn’s water damage was resolved, it was time to handle the reconstruction needs of their home.  The sewage water had permanently damaged their flooring and kitchen and bathroom cabinetry.

SERVPRO of North Irving is a full-service restoration business, which means we can take care of water damage from beginning to end.  When a property has been cleaned and dried of all water, our reconstruction team will work with you to replace anything that was damaged as a result of the water.  We handle all documentation and processing your insurance adjuster needs to make sure this portion of your claim is also covered.

“SERVPRO removed everything that had to go and worked with us to replace it all,” Derek said.  “They worked with our adjuster to get everything approved, so we didn’t have to worry about costs other than our deductible.”

Texas Disaster Restoration

If you find yourself in need of help during a storm, we’re here for you.  Our franchise has been servicing our home of North Texas for over 30 years, and we have the experience you need to get your property taken care of the right way.

Our storm services include:

  • Water cleanup
  • Roof tarping
  • Board up (windows, doors, outer walls)
  • Debris removal
  • Textile Sanitation / Laundry Service
  • Carpet Restoration
  • Moving Services
  • Storage
  • Reconstruction

Trusted Leader in Dallas Flooding Restoration

SERVPRO of North Irving is a leader in the restoration industry and has the expertise to handle storm damage cleanup company in Dallas, TX.  We have helped restore communities in our home of North Texas for over 30 years, and our franchise has also traveled to disaster locations such as Hurricane Katrina and Hurricane Harvey.  We have performed restoration services in Dallas, Arlington, Garland, Plano, Frisco, Ennis, and other North Texas communities for over 30 years. With our crews responding immediately to jobs, we are faster to any size disaster.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections. You can trust us to handle your restoration needs.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Linkedin  YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Reputable Restoration Companies & Natural Disasters

12/28/2018 (Permalink)

Bumper to Bumper Cars Before Storm Arrival SERVPRO of North Irving is a trusted leader in disaster restoration in Dallas, TX. We have restored thousands of homes and businesses since 1986.

It’s a story that we hear all too often.  There is a natural disaster in a community and people in need of help are approached by an out-of-town and unknown restoration company.  These folks canvas neighborhoods and solicit homes. They offer water extraction, drying, and needed demolition. They’re willing to either start work or put you on their “list” if you’re willing to put down a cash deposit.  

Many homeowners, understandably overwhelmed and in need of assistance, give them this deposit.  

Then, the restoration company disappears.  

There was never any list.  There was no equipment. The number they left you to call either goes unanswered or has been disconnected.  Your money is gone and your home is still left a mess.

This situation is unfortunate and happens often during natural disasters.  When a hurricane, major storm, or tornado hit a town, many disaster restoration companies travel across the United States to offer their services to the hard-hit community.  While many reputable companies are available, there are also teams of scammers looking to prey on those in need of help.

Horror stories of people being scammed flood the news and people wonder which company they can really trust to help them.  What these scammers do is wrong and unethical. No one deserves to be lied to or stolen from.

How do you choose which disaster restoration company to trust?  Look for these qualities when making a decision.

Trusted Restoration Company

Ask yourself:

  • Is this restoration company well known?
  • Can I find them online easily?
  • Does their website look professional?
  • Can I see proof of their previous work?
  • Do they have reviews online that speak of their work?

If the restoration company asking for your business is one you have not heard of and you cannot easily find online, then how likely is it that you will be able to find them later?  Even if the company is online, consider the quality of their website. Make sure it’s professionally done and not one that was hastily put together in an attempt to look legitimate just for the storm event.  A reputable company will also have reviews from customers on various social media websites. Check the dates on the reviews and make sure they span a considerable length of time.

National or Local Company?

Ask yourself:

  • Is this restoration company from my hometown or did they travel to come here?
  • Are they a franchise?
  • If they traveled, can I still reach them when they go back home?

Many restoration companies travel to impacted sites, so it is not uncommon to work with professionals that are only in your hometown temporarily.  This should not necessarily dissuade you from working with them. If they are from out of town, check out their credentials online. Ask them how their process works, how long they plan on staying in town, and what plan they have to make sure you’re taken care of.  If they can’t answer your questions, consider a different company that can help you through any situation.

Working with SERVPRO is a great way to make sure you will get service, no matter if the franchise you’re working with is from out of town or not.  If you need additional help after the franchise that serviced you leaves, there will still be another SERVPRO franchise in town to assist you.

Restoration Training and Experience

Ask yourself:

  • How long has this restoration company been in business?
  • Have they worked in other natural disaster situations?
  • Are the technicians trained with certifications?
  • Do they have the proper equipment and chemicals?

Make sure your restoration company has had plenty of experience helping other people in a variety of natural disasters.  Ask if their technicians have a certification in water mitigation, specifically from the IICRC.  The IICRC is an independent organization that specializes in the certification of individuals in the restoration industry.  This organization issues certified technicians wallet sized IDs to prove their training. Also, ask what equipment and chemicals they plan on using to restore their home.  If they do not want to answer or can’t show you proof, reconsider hiring them.

Your property is likely one of your most valuable investments.  A natural disaster is not the time for a restoration company to get on-the-job training.

Storm Damage Services

Ask yourself:

  • Can this company handle all parts of my restoration project or will they just handle one portion?
  • Can this company sanitize my affected clothing and textiles?
  • Can this company restore my affected electronics?
  • Can this company rebuild my property?

Not all companies can provide you with full service.  Some will only be able to handle the water remediation.  Others will only be able to provide you with construction services.  Ask them what services they can provide and then decide if you want to piecemeal your restoration project or if you’d rather work with a company that helps you from start to end.  

SERVPRO and Natural Disasters

When a community is in need, SERVPRO activates a storm center and calls on franchises nationwide to assist.  With over 1,700 franchises nationwide, we can meet the demand for professional restoration services for everyone in need.

Franchises that choose to respond will pack up hundreds to thousands of pieces of equipment and have professional and trained technicians travel to the community.  Technicians stay anywhere from weeks to months to help every household and business that asks for assistance.

SERVPRO responds to every natural disaster in the United States.  We have responded to:

  • Hurricanes.  Our franchise personally responds to hurricanes that impact Texas, Louisiana, and Florida.  Our crews spent months in Houston and Galveston responding to Hurricane Harvey.
  • Tornadoes.
  • Wind and hail storms.  When North Texas experiences a hail storm, we respond by tarping roofs and boarding up damaged windows and outer walls.  We also remove storm debris and repair homes from fallen trees and other airborne debris.
  • Wildfires.  
  • Severe thunderstorms.  When a storm is severe and flood-prone areas see damage, our crews respond immediately.  It’s not a common occurrence, but Dallas flooding is possible and is something we are always prepared for.

Cash Deposits During Storms

Some restoration companies will ask you for a cash deposit, even a reputable one.  Many times, cash deposits indicate to the company that you are serious about receiving restoration services.  During a storm situation, many households and businesses ask a company to help them remediate their property and agree to get on a waiting list.  When the restoration company schedules technicians and gathers the equipment to help that property, they sometimes find that the property owner has either left or decided not to use their services anymore.  This creates a problematic situation for both the restoration company and other customers they could have otherwise been helping.

Every franchise and every company will have a different way to approach the question of a cash deposit.  Some may ask for a deposit, some may ask for nothing, and still, others will ask for a secure form of payment (credit card) and not charge you anything until services are performed.

Ask the restoration company you are thinking about working what their policy is, and then decide if this is acceptable to you or not.

Storm Safety

It is very likely that you will have to wait for service during a major storm situation.  Even with thousands of restoration professionals coming to service your hometown, the number of calls and infrastructure problems will most likely prevent immediate service.  The wait time may be only a few hours, but at times it can extend to a few days.

Make sure to stay safe while you wait for service.  Keep in mind:

  • Rising water is contaminated and should not be touched.
  • Mold can begin to grow in as little as 48 hours when water mitigation services are not performed.  Stay in an environment that is dry.

SERVPRO of North Irving’s Disaster Cleanup Services

SERVPRO of North Irving has worked hard to become a full-service restoration company.  We are able to handle every portion of the restoration process for Dallas storm damage.  We provide:

  • Water damage restoration
  • Debris removal
  • Roof tarping
  • Board up services for doors, windows, outer walls
  • Reconstruction
  • Roof replacement or repair
  • Clothing and textile sanitation
  • Carpet restoration service
  • Moving services
  • Storage

Read more about our storm services here.  

Trusted Leader in Dallas Flooding Restoration

SERVPRO of North Irving is a leader in the restoration industry and has the expertise to handle storm damage cleanup company in Dallas, TX.  We have helped restore communities in our home of North Texas for over 30 years, and our franchise has also traveled to disaster locations such as Hurricane Katrina and Hurricane Harvey.  We have performed restoration services in Dallas, Arlington, Garland, Plano, Waxahachie, Midlothian, and other North Texas communities for over 30 years. With our crews responding immediately to jobs, we are faster to any size disaster.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections. You can trust us to handle your restoration needs.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Linkedin  YouTube

www.SERVPROnorthirving.com

We are a family owned and operated business.  Learn more about us.

“Like it never even happened,” only happens here.

Storm Safety

12/27/2018 (Permalink)

Storm Knocked Down Tree Close to Home SERVPRO of North Irving is a trusted leader in disaster restoration in Dallas, TX. We have restored thousands of homes and businesses since 1986.

Planning is essential to keeping your family and property safe during a storm.  While many major storm events are often seen coming ahead of time and allow time for preparation, others happen almost without warning.  

The best plan for safety is to plan ahead.  It’s always better to be over-prepared than underprepared.  

When preparing for a storm, keep the following in mind.  

Storm Watch

What is a storm watch?  We’re watching to see what develops.  

A storm watch means there may or may not be severe weather coming.  Keep your eye on the forecast and remain vigilant.

If there is any prep you need to get ready for any severe weather, do it now.  This may include:

  • Bringing in pets from the outdoors.
  • Tying down or bringing in outdoors items that may go airborne.
  • Make sure your safe room is ready.

Storm Warning

What’s a storm warning?  A storm is either happening or is about to happen soon.  Take action now!

When you hear the forecast call for a storm warning, the storm is definitely going to happen.  Get your family and pets to a safe location immediately, and follow local emergency management instructions.  

Weather Apps

There is an abundance of free weather applications that will help you keep updated on weather forecasts.  Choose your favorite application and allow it to send you severe weather alerts. Here are just a few you can use:

The Weather Channel.  This app shows you temperature forecasts on an hourly and daily basis.  It also has an interactive Doppler radar map that shows rainfall and severe weather.  

The Weather Channel on Google Play Store (Android)

The Weather Channel on iTunes (Apple)

Yahoo! Weather.  This app shows you detailed 5-day forecasts and interactive radar maps.  

Yahoo! Weather on Google Play Store (Android)

Yahoo! Weather on iTunes (Apple)

AccuWeather.  This app gives you a 15-day forecast that you can integrate with your phone or tablet’s calendar.  It also gives you detailed forecast information for the next two hours.

AccuWeather on Google Play Store (Android)

AccuWeather on iTunes (Apple)

Weather Underground.  This app uses a compilation of thousands of weather stations to gather its data.  You can receive forecasts as specific as by the hour or as general as a 10-day preview.

Weather Underground on Google Play Store (Android)

Weather Underground on iTunes (Apple)

Emergency: Alerts by the American Red Cross.  This app gives you the option to follow information from various cities.  It’ll alert you about severe weather, and it’ll also give you information about Red Cross activities like shelters.

Emergency: Alerts on Google Play Store (Android)

Emergency: Alerts on iTunes (Apple)

Emergency Management for North Texas

North Texas doesn’t have to worry about the immediate effects of hurricanes, but many portions of Dallas Fort Worth are still prone to flooding from severe thunderstorms.  Our home has also seen major wind and hail storms and tornadoes.

Keep up to date with important weather announcements.  There are many local emergency management offices that are charged with instructing citizens on the latest weather threats and helping them stay informed.  Follow your local emergency management office on social media or sign up to receive weather alerts on your phone.

Dallas Emergency Management

Tarrant County Emergency Management

Collin County Emergency Management

Denton County Emergency Alerts

Ellis County Emergency Management

FEMA

  • FEMA Website
  • FEMA App for nationwide alerts, tips, and shelter information.  
    • FEMA on Google Play Store (Android)
    • FEMA on iTunes (Apple)

State of Texas Emergency Assistance Registry (STEAR)

If you an individual living in Texas that needs assistance during major emergency situations, consider signing up for the STEAR program.  The State of Texas Emergency Assistance Registry is a free, voluntary, and confidential program designed to assist Texans during emergency events such as natural disasters.  Signing up for the program helps emergency responders plan for each community’s needs.

STEAR is made for:

  • People with disabilities
  • People with access and functional needs such as:
    • Limited mobility
    • Communication barriers
    • Requiring additional medical assistance
    • Requiring transportation assistance
    • Requiring personal care assistance

Register Online at State of Texas Emergency Assistance Registry or dial 2-1-1.

Hurricane Safety or Severe Thunderstorm Safety

Hurricanes and severe thunderstorms are the main reasons portions of Texas sometimes find themselves flooded.  In these cases, storm waters may overwhelm our drainage systems and eventually cause the water to rise high enough to enter our homes and businesses.

Texas Flood Zone Map

If your property is in a flood zone, please strongly consider purchasing flood insurance.  Storm flooding is not always covered in homeowner’s insurance!

Learn more about flood insurance at floodsmart.gov

Flood zones are areas defined by FEMA.  Input your property’s address in FEMA’s Flood Map Service Center to know if you are in a flood zone or not.  

Hurricane Preparedness

  • Reinforce doors and windows.  Wind and debris may cause damage to these vulnerable parts of your home.  We recommend boarding up your doors and windows.
  • Anchor outdoor items.  Strong winds tend to blow items into the air, which can then cause considerable damage as they are airborne or land once again.  
  • Trim tree branches.  We’ve seen the devastation a fallen tree can cause to homes and vehicles.  Consider trimming branches that have a chance of falling on your home.
  • Clean gutters and drains.  Backed up water systems can cause damage to your roof, which then trickles water into your home or attic.  The last thing you need on your mind in the middle of a storm is water damage. Take care of this basic home maintenance ahead of time.
  • Buy sandbags.  If your yard is prone to flooding, sandbags may help the water from coming into your house.  Unclogging french drains will help your yard’s drainage.
  • Move valuable items away from low lying areas in your home.  If you can elevate items--do this. We saw many families take their first floor items to the second floor during Hurricane Harvey.  Doing this helped save furniture, rugs, and electronics.
  • Have basic home supplies to help prepare your home.  Go to the hardware store early as many stores tend to run out of supplies in the event of an emergency.  Purchase:
    • Extra plywood
    • Hammer
    • Nails
    • Plastic sheeting - 6mm
    • Duct tape
    • Flashlight with extra batteries
    • Multi-purpose tool
    • Work gloves
    • Protective eyewear
  • Prepare a home inventory.  If your property is damaged or destroyed, a home inventory is a great way to prove to your insurance company what items it should help you replace.  
  • Have a first aid kit.  Our first aid kit recommendation is easy to build at home.  
  • Have a family communications plan.  Know where to meet your family in case you are separated.  Phone lines may not be functioning during the storm.

Tornado Safety

Tornadoes can happen anywhere.  If you see a tornado warning, make sure your safe room or space is prepped for your entire family and pets.  If time permits, you may also consider tying down loose outdoor objects or bring them in to prevent them from being dangerous airborne debris that may cause harm to other objects or people.

What makes up a safe space?  

  • Choose a place on the first floor of your property that is away from windows.  
  • Make sure its large enough for your family and pets.  
  • If possible, keep a battery operated radio and a first aid kit with prescription medications and water with you.  
  • Take your charged mobile phones.
  • If you are in a multistory building without a basement, choose a hallway.  
  • Mobile homes are not safe spaces; please seek a building to shelter in.

Wind and Hail Safety

Be proactive to help protect your property as much as possible.  Damage may not always be possible to avoid, but fixing previous damage to your home or business may prevent serious damage from the storm like water intrusion and roof damage.

Check for:

  • Damaged shingles.
  • Missing shingles.
  • Clogged water drains.  If your drains are clogged and rain also falls with the storm, you are risking water buildup that could enter your home and cause water damage.

Other considerations:

  • Bring all pets indoors.
  • Stay indoors.
  • Keep away from skylights and windows.
  • Close your drapes and curtains.

Dallas Storm Damage Repair

If you’ve experienced storm damage, we’re here to help.  SERVPRO of North Irving is available 24 hours a day every day of the year for emergency flood repair in Dallas Fort Worth.  Our franchise restored thousands of homes and businesses since 1986. We are leaders in Texas disaster restoration having responded to many storms, including Hurricane Harvey.

We offer:

  • Dallas water damage restoration
  • Flood cleanup
  • Roof tarping
  • Board up - doors, windows, outer walls
  • Moving services
  • Debris removal
  • Reconstruction services for any part of your home that was permanently damaged, including roof replacement.

Know what to expect when you’re waiting for storm damage repair.  Read our article here.  

Trusted Leader in Dallas Flooding Restoration

SERVPRO of North Irving is a leader in the restoration industry and has the expertise to handle storm damage cleanup company in Dallas, TX.  We have helped restore communities in our home of North Texas for over 30 years, and our franchise has also traveled to disaster locations such as Hurricane Katrina and Hurricane Harvey.  We have performed restoration services in Dallas, Arlington, Garland, Plano, Waxahachie, Midlothian, and other North Texas communities for over 30 years. With our crews responding immediately to jobs, we are faster to any size disaster.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections. You can trust us to handle your restoration needs.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

We are a family-owned and operated business.  Learn more about us.

“Like it never even happened,” only happens here.

Fire Insurance Claim Process

12/20/2018 (Permalink)

Fire Damage in Home Trust SERVPRO of North Irving to handle your fire damage restoration in Dallas. We have restored thousands of properties since 1986.

When you experience a fire damage in your home, one of the first questions that is likely to pop into your mind is, “Will my home insurance pay for this?”

We have helped thousands of families navigate the fire insurance claims process, and we can help you, too.  Our office routinely works with every insurance company. We also work hand in hand with insurance adjusters on a daily basis to help process claims.

Every fire damage is different.  This is what you can you generally expect one happens.

Evacuate and Call 911

When a fire occurs, the most important thing is always the safety of every occupant on the property.  Evacuate your home immediately and call 911.

When Fire Damage Restoration Companies Approach You

It’s only when the fire department has cleared the scene that it is appropriate for any company to begin the fire damage restoration process.  If you remain on your property while the firefighters are working, you may notice various disaster restoration companies approach you.  These representatives are there to sell you their fire damage cleanup services.  Often, they can only help with a portion of your claim. For example, one company may be there only to board up your windows.  Another only to tarp your roof.  And another only to take your affected clothing and textiles to clean them.  

You may also be approached by construction companies.  They will try to sell you on the idea of demolishing your property and having them rebuild it from scratch.  Unfortunately, choosing this alternative often ends up with a bill that is higher than if restoration procedures were first implemented.

You Have the Right to Choose Your Disaster Restoration Company

It is your right to either hire any of these companies or ask them to leave your property.  Ultimately, who works on your property is your choice.  By law, no one, including your insurance provider and adjuster, can make this decision on your behalf.

Full Service Fire Damage Restoration Service

You don’t have to piecemeal your fire restoration damage process.  Hiring multiple companies that can handle only portions of your claim results in you managing different points of contacts, a load of documentation, and schedules.  Hiring multiple companies usually ends up in a more expensive insurance claim.

Less stress often results from hiring one company to take care of your fire damage restoration from start to end.  We are one of the businesses in Dallas Fort Worth with the capability and expertise to handle your restoration completely.  When you hire our franchise, you will work with one point of contact who will guide you the entire way. From an insurance perspective, costs are also lowered.  

We have helped many families and businesses rebuild their properties over the last 30 years of our service to DFW.  We can help you, too.

Choosing SERVPRO of North Irving for Fire Damage in Dallas

While every insurance company is different, you can generally expect the following when you choose us to handle your fire damage insurance claim.

1. Call us for emergency roof tarping and board up.

Our office is available 24 hours a day, every day of the year.  We will travel to your property and begin emergency fire damage services.  We will install a weatherproof roof tarping and board up damaged windows, doors, and exterior walls.  These services are important to prevent secondary damage to your property and to deter theft. If the weather prevents our technicians from performing this work, we will send a live security guard to monitor your property.

2. Call your home insurance company.

Tell them you have experienced fire damage on your property, and you have chosen SERVPRO of North Irving as your fire clean up company.  Advice them that our office will be:

  • Installing emergency fire damage services such as board up and roof tarping
  • Handling the water damage clean up
  • Handling the property clean up
  • Handling the contents cleaning including textile and electronic
  • Handling reconstruction

By law, your insurance provider and adjuster must honor your choice of fire damage repair company.  Your insurance adjuster may advise you to choose another company, but the choice is ultimately up to you.  You cannot be penalized for choosing a company different than the one they initially suggest.

3. Receive an insurance claim number

When you receive an insurance claim number, call our office and let us know.  Our office will assign an administrative manager that will personally guide through the restoration process from start to end.  They will get in touch with your insurance adjuster and begin the claims process immediately.

4. Fire and smoke damage restoration begins

Our fire damage restoration process has been refined over 30 years of service.  

5. Working with your insurance adjuster

You’ll be assigned an administrative manager from our office.  They will guide you through the fire damage restoration process and the insurance claim from start to end.  They will also communicate with your insurance adjuster on a regular basis, most times every day. We will forward all documentation our technicians have gathered such as photographs and the inventory of your contents.  We will ask for approval for various portions of your claim as we progress through the fire damage restoration process.

6. Insurance documentation

Documentation is a vital part of an insurance claim, especially in a fire damage.  Our technicians will document every step of the fire damage process. We do this to validate your claim for your adjuster and help every portion of it be approved.  Documentation includes photographs, sketches, and inventory of your contents.

A home inventory is essential.  Our technicians will inspect your property to identify everything they can, from clothing to appliances.  We will take pictures of items and record in what room or area they were found.

The items that are salvageable are packed and taken back to our cleaning facility to be restored.  

The items that are not salvageable are reported to your insurance adjuster and disposed of when we receive permission.  Our office also provides a suggested cost replacement estimate for each item that cannot be saved.

Home Inventory

What happens if some contents in the property are so badly burnt that they are no longer identifiable?  This is where your home inventory becomes necessary.  A home inventory is a list of contents, with pictures, that you had in your property before the fire occurred.  When items are burnt, this list will provide proof to your insurance adjuster of what was destroyed in the fire.  Without proof, it is very difficult for an adjuster to agree to replace items.

To prepare a home inventory, please read our article How to Build a Home Inventory.

7. Fire Damage Insurance Payout

We will work with your adjuster to get every portion of your claim approved.  Once your project has been completed, the invoice will be sent directly to your insurance provider.  Most times, your insurance company will send us payment directly to close your claim.

While the majority of an insurance claim will be covered by the insurance company, homeowners are still responsible for their deductible.  A deductible is the part of a claim that a homeowner is directly responsible for and has to pay directly to the restoration vendor.  Our office will work with your insurance agent to determine your deductible. This can be paid to us at any time.

Do you have questions we haven’t talked about in this article?  Contact us and we’ll be glad to answer.

Trusted Leader in Fire Restoration in Dallas, TX

SERVPRO of North Irving is locally owned and operated leader in the restoration industry.  We have the expertise to handle any size smoke and fire damage restoration in Dallas, TX.  We have performed residential and commercial restoration work in Dallas, Fort Worth, Arlington, Garland, Grapevine, Corsicana, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Linkedin   YouTube

We are a family owned and operated business.  Learn more about us.

“Like it never even happened,” only happens here.

Fire Emergency Roof Tarp and Board Up

12/20/2018 (Permalink)

Fire Emergency Roof Tarp "Like it never even happened." SERVPRO of North Irving responds 24 hours a day to emergency restoration situations. We have been a trusted leader in North Texas since 1986.

When fire damage occurs, the most important thing is to get everyone out of the affected property and call 911.  Fires are devastating and very emotional with good reason. Our home or business property is usually the biggest investment in our life.  Our memories and well being are tied to everything inside of it. Whether your home, apartment, or business has been affected, many people ask themselves how they can possibly get their property and life back.  

It’s important to act quickly after fire damage.  Acting quickly will help prevent secondary damage to your property and help your claim get started.  

Secondary Damage

Secondary damage is damage caused after the primary damage -- in this case, the primary damage would be a fire.  For example, secondary damage after a fire can be water damage from a rainstorm that entered the property from a damaged roof.  Oftentimes, secondary damage can even be theft if the property was left without being boarded up or supervised.

Your insurance provider will want to know you prevented secondary damage from happening to your property.  If it finds that you did not do enough, your claim may be partially denied.

The best way to prevent secondary damage from happening is by hiring a fire damage restoration company to start emergency fire damage services.  

File a Fire Insurance Claim

Call your insurance provider as soon as possible and begin to file your claim.  By law, your insurance company must honor the disaster restoration company of your choice.  Choose a reputable company that is experienced in fire damage restoration and can dispatch a crew immediately to start work.

Emergency fire damage services are a cornerstone of our franchise.  These include:

Board Up

This service includes boarding up damaged doors, windows, and damaged outer walls.  Board up services are important for two reasons:

1 - Prevent the weather from getting into the property.  Any form of precipitation that enters the property can cause secondary water and mold damage.  Our board up services will prevent this from happening.

2 - Deter possible theft.  It’s an unfortunate fact that fire damaged properties are sometimes vandalized, adding insult to injury.  Boarding up your property will tell would-be thieves that the property is being taken care of and monitored.  

Emergency Roof Tarping

When a fire occurs, the roof is often damaged.  To prevent precipitation from entering the property, our crews will install a temporary, heavy duty and weatherproof tarp on the roof.  The tarp will remain in place until a permanent roof is approved by your insurance carrier and can be installed by our reconstruction team.  

24 Hour Live Surveillance

When the weather does not allow our crews to immediately start board up services, we will send a security guard.  Our security will watch over your property and make sure it is not vandalized.

Water Damage Repair

After firefighting efforts, properties can experience water damage on top of the fire damage.  When this water is left standing on the property, it can lead to mold in less than 48 hours. For this reason, our crews will work to extract the water as soon as possible.  

Additional steps our franchise can immediately take are:

Inspection

Once your property has been secured, our team will visit your property and conduct a thorough inspection.  We will begin documenting the extent of the fire damage and prepare an estimate for your insurance adjuster.  Our team of specialists will work with all insurance companies to get your claim approved as quickly as possible.

After your insurance adjuster has approved your claim, other fire damage services can begin.  These include:

Smoke and Soot Cleanup from Clothing

This portion of the fire damage restoration is one of the first to happen.  Our technicians will inventory all clothing and textiles they find on your property.  The salvageable textiles are packed and moved to our cleaning facilities where they will be washed in a specialized machine called the Esporta Wash System.  Our Esporta wash will remove up to 99% of all smoke and soot particles from your textiles.  After they’re washed, they will be safe to wear again.

Our franchise is one of the few businesses in Dallas Fort Worth certified to use the Esporta Wash System.  We have one of the highest success rates in fire and mold damaged clothing and textile restoration, and we are able to process everything in-house.  To learn more about our cleaning process, please read How to Get Rid of Fire Smoke in a House.

Moving Services and Storage

We will inventory everything identifiable on your property.  The contents that we can clean and restore will be packed and moved back to our cleaning facility.  After they have been sanitized, they will be placed in long-term storage until you are able to receive them again.

Contents Cleaning

Soot is acidic, which means that the longer your contents sit without being cleaned, the less chance they will be able to be restored successfully.  We understand smoke and soot, and we will work to quickly clean the contents we find in your house.

Contents are divided into two categories: salvageable and unsalvageable.  

Salvageable contents are those we know we can restore.  These items we pack and move to our cleaning facility for processing and long-term storage.  

Unsalvageable contents are those that have been permanently damaged by the fire.  We inventory these items and prepare a report of them to your adjuster, complete with suggested replacement costs.  These items are then thrown away after we receive your permission.

What about items that were so badly damaged that they cannot be identified?  Please read our article How to Build a Home Inventory of Household Items to understand the importance of a home inventory.

Demolition

When parts of your property are permanently damaged, they have to be taken out of the property and disposed of.  Demolition is always the last resort for our company; our goal is to save as much of your home or business as possible.  Restoration is a faster and less expensive process, which is why many insurance adjusters prefer restoration over construction.  Nevertheless, when restoration is not possible, our crews will demolition what is necessary and prepare it to be rebuilt by our reconstruction team.  

Property Clean Up

We will clean every affected surface of your property to make sure it is safe once again.  This will also include air duct and HVAC cleaning when necessary. Our technicians are trained and qualified to identify the many different types of smoke and soot present.  They will use the appropriate methods and chemicals to clean your property correctly.

Smoke Removal and Deodorization

To help the cleaning efforts, we will also deodorize and remove all airborne smoke particles.  This process is done through one or a combination of HEPA vacuuming, fogging, or the use of an ozone machine.

Reconstruction

Besides fire damage cleanup, our franchise is also uniquely qualified to rebuild any portion of your property that suffered permanent damage.  Our reconstruction team will work with your insurance adjuster to add rebuild services to your claim.

We Are A Full Service Restoration Company

There are many Dallas fire damage restoration companies but not many are full service and can restore your property from beginning to end.  Insurance companies and adjusters prefer to work with us because we can completely handle your restoration. We make the fire damage claims process easy and less expensive than our competitors by taking care of the entire process.  Our franchise is a trusted leader, and we are qualified to:

  • Perform emergency roof tarping and board up
  • Clean all your contents
  • Clean and deodorize your entire property
  • Clean your air ducts and HVAC system
  • Move out all contents.
  • Provide long-term storage
  • Clean your clothing and textiles
  • Reconstruct your property

When you hire our franchise, SERVPRO of North Irving, you will be guided by our team step by step.

Call SERVPRO of North Irving for Fire Damage in Dallas, TX

SERVPRO of North Irving is locally owned and operated leader in the restoration industry.  We have the expertise to handle any size smoke and fire damage restoration in Dallas, TX.  We have performed residential and commercial restoration work in Dallas, Fort Worth, Arlington, Garland, Grapevine, Corsicana, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year.  We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Linkedin   YouTube

We are a family owned and operated business.  Learn more about us

“Like it never even happened,” only happens here.

Process for Fire Restoration in Dallas

12/20/2018 (Permalink)

SERVPRO Fire Restoration Process SERVPRO of North Irving is a trusted restorer for fire damage in Dallas. We've restored thousands of properties since 1986.

Experiencing fire damage can be an overwhelming and emotional experience.  Even in cases of small fires that are contained quickly, the smoke produced can cause residual damage throughout an entire household.  In more serious and unfortunate cases, most or all of a property and its contents are damaged or destroyed.

SERVPRO of North Irving has restored thousands of properties in the 30+ years we’ve been servicing North Texas.  We are a full service fire restoration company ready to handle your restoration’s every need from emergency board ups to reconstruction.

While every fire damage is different, you can generally expect the following when you hire us as your fire damage restoration company:

Emergency Board Up and Roof Tarping

Did you know that some insurance companies deny at least part of a fire insurance claim if it finds that a property owner did not try to protect their property from secondary damage?  This can be avoided by hiring a contractor to do emergency board up and roof tarping.  

After fire damage, many properties experience damaged roofs, windows, doors, and even damaged outer walls.  This type of damage makes a building susceptible to secondary damage. Weather can come in and cause water damage and mold.  Easy access also makes it easy for theft to occur.

For these reasons, we recommend emergency fire damage services as soon as the fire department has left.  We can:

  • Attach a weatherproof roof tarp.
  • Board up damaged doors, windows, and outer walls.
  • Send a security guard to protect your property 24 hours a day.

After your property is secure, we can inspect your property and begin fire damage cleanup and remediation services.

Water Damage Restoration

Water damage and fire damage usually go hand in hand when larger fires occur.  This is because the fire department is called, and their services require the use of water to put out the fire.  When the fire is put out, properties have experienced the catastrophe of smoke and fire, and they are also flooded.  

In order to prevent secondary damage such as mold, our crews will extract all standing water.

Fire Damage Inspection

If you are filing a homeowners insurance claim, your insurance company will want an estimate to put your property back to a preloss state.  To provide them with this information, we will inspect your property and take into account the following:

  • The cost to clean salvageable clothing, textiles, and contents.
  • The cost to replace permanently damaged clothing and contents.
  • The cost to clean and deodorize all affected areas of the home including the air duct and HVAC system.
  • The cost to rebuild any portion of the home that was permanently damaged.
  • The cost of moving services and long-term storage, if needed.

Your insurance company may also provide you with a temporary living location while your property and its contents are being cleaned.  

Textile Cleaning: How to Clean Clothes After a House Fire

We are one of the few businesses in North Texas that is certified to clean and restore smoke and fire damaged clothing.  We are a certified Esporta Wash System operator.  Our office has the ability to pick up clothing and other items at your property at the time of inspection and transport them back to our cleaning facility for immediate processing.  Cleaning smoke and soot affected textiles quickly increase the probability of them being able to be fully deodorized and sanitized.

Demolition

When fire damage permanently damages a portion of a property, our team will demolition the areas that cannot be cleaned and restored.  The demolition process is an essential first step to the cleanup process. All demolition items will be removed from the property and disposed of properly.

Moving and Storage Services

To salvage contents inside a property, we will pack all salvageable items and transport them to our cleaning facilities.  Before moving any contents, our technicians will inventory all items that are identifiable.

At our facility, all items are restored and then packaged for long-term storage.  Items are returned at either a temporary residence or once the property has been rebuilt.  

Items that are not able to be restored are documented and inventoried for your insurance adjuster.  Our office will provide a replacement cost estimate for each item for your insurance adjuster’s consideration.  

In the case of a devastating fire, many items are burnt beyond recognition.  We will do our best to identify all items, but this is not always possible. In this case, our technicians will not be able to provide documentation for your insurance adjuster for replacement.  We understand the frustration and, at times, heartbreak this can cause.

We recommend having a digital home inventory to make sure your insurance adjuster knows what items were in your property and cannot be recuperated.  This is the only way to provide proof of your belongings in the case of a devastating fire. If a homeowner cannot provide proof of an item existing in their home, it will usually not be replaced by insurance.  

Please read our article for instructions to prepare a home inventory: How to Build a Home Inventory of your Household Items.

House Fire Clean Up

After demolition, our technicians will begin cleaning the entire structure.  The structure includes anything in the property that is physically attached, such as walls, floors, and cabinets.  There are different types of smoke and soot that all need unique cleaning techniques. Our team of technicians is trained to use the appropriate SERVPRO proprietary chemicals to clean all types of smoke and soot that are present.  

The first step to structural cleaning is to check the air ducts and HVAC system.  If soot has settled in the air ducts, it's important to remove it all before turning the air back on.  After the air duct system has been cleaned, then the rest of the property’s structure can be cleaned.

Removing all smoke particles is essential to deodorization.

Smoke Odor Deodorization

The most important part of deodorization is to clean the entire structure and all contents inside.  When odor-causing particles continue to linger, our team will place a series of HEPA vacuums on the property.  When necessary, we may also fog the property or temporarily install an ozone machine.

Cleaning Items

The contents in your home are everything we can physically take such as clothing, textiles, appliances, electronics, furniture, toys, beds, etcetera.

Clothing and textiles are cleaned using the Esporta Wash System.  All other contents are cleaned according to the type of smoke and soot they have been affected by.  

Just like textiles, time is of the essence when cleaning contents.  Since soot is acidic, the longer an item sits in it, the less of a chance it has of being cleaned and restored.  This is why our technicians will move contents of a property as quickly as possible.

Reconstruction / Rebuild

After your property has been cleaned and deodorized, our reconstruction team gets to work.  They will determine what is needed to restore your property back to preloss condition.  Then, they work with your insurance adjuster to get this portion of your fire damage claim approved.  

Our office is able to restore any part of a home or business, no matter the size.

Fire Insurance Claim Process

We’ll do the majority of the heavy lifting to make sure your Dallas fire damage insurance claim is processed.  When you experience a fire damage, give your insurance company a call and receive a claim number. Tell them you have chosen SERVPRO of North Irving as your fire damage restoration company.  By law, your insurance company must honor your choice of disaster restoration company, regardless of what they or an adjuster suggest.

Then, give us your claim number and our office will contact your insurance provider to begin the claims process.  Throughout the project, the documentation our technicians obtain will be forwarded to your adjuster. By the end, our invoice will be sent to your adjuster, and we will work with them to collect payment.  

Our office works with all insurance companies.  If you have more insurance claim questions, see our About Insurance Claims FAQ article.

Do you have other questions?  We’re here for you! Contact us.

Trusted Leader in Fire Damage, Dallas TX

SERVPRO of North Irving is locally owned and operated leader in the restoration industry.  We have the expertise to handle any size fire and smoke damage restoration in Dallas Texas.  We have performed residential and commercial restoration work in Dallas, Fort Worth, Arlington, Garland, Corsicana, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year.  We are faster to any size disaster! Reach us 24/7 at (972) 986-7677.

Follow us:

Facebook     Twitter     Instagram    Linkedin   YouTube

We are a family owned and operated business.  Learn more about us.

“Like it never even happened," only happens here.

Process for Water Removal in Dallas

12/20/2018 (Permalink)

Flood Basement in Need of Water Removal SERVPRO of North Irving is the leading restoration company for water damage in Dallas. We have restored thousands of properties since 1986.

Do you have water damage in Dallas?

You may be wondering what is about to happen, how long the remediation process is going to take, and, if you’re filing an insurance claim, how to navigate this claim with your insurance adjuster.  

While every property is different and requires its own plan of action, our office follows a general guideline for every water damage.  This process has been refined for decades and is scientifically proven and accepted by the restoration industry.

Our franchise has successfully restored thousands of homes and businesses in Dallas Fort Worth since we began operations over 30 years ago.

When you call our franchise for water damage, this is what you can expect:

24 Hour Emergency Service

Our franchise is available for 24-hour emergency service.  When you call, our on-call manager will ask you a few questions that’ll help our crew prepare for dispatch.  We’ll ask for:

  • The size of your property
  • The number of rooms and affected
  • The type of flooring in each room
  • The source of the water damage
  • Ask if you are filing an insurance claim

Cutting off the Source of the Water

It’s important to cut off the source of the water damage as fast as possible.  Leaking pipes can be stopped by shutting off the water to that area of your home or by cutting off the water completely from the street.  If you need assistance, please call a plumber.

If the source of water damage is from a leaking roof or ceiling, please let our on-call manager know so our technicians can be prepared to install temporary tarping.

If your water damage is the result of Dallas flooding or storm damage, please be aware that some insurance companies may consider this a flood claim.  For more information about flood insurance, please see FEMA’s article on flood insurance.

Home Inspection

When we arrive, we’ll ask to inspect your property.  We will start at the source of the water damage and work our way outwards.  We may ask to go into rooms where the floor may appear dry. The reason for this is that we need to test the walls or ceiling to ensure no water is hiding in them.  The goal is to find all the affected areas and prepare a remediation plan.

Insurance Documentation

We’ll start documenting the water damage by taking measurements, photographs, and taking a digital sketch of the affected areas of your room.  All documentation is uploaded to a secure, proprietary program owned by SERVPRO. This documentation may be shared with your insurance adjuster if you are filing a homeowner's insurance claim.

Our crew members will also ask you to sign documents authorizing us to start work at your home.  

Disinfecting

If the water isn’t clean, we will disinfect the affected areas like the flooring and portions of the wall.  Our disinfectant is EPA registered and OSHA compliant. It is used for the safety of all occupants in the building and our water damage technicians.  It is sprayed and allowed to dwell for an appropriate time to be effective.

Water Removal

We will remove all standing water from the home.  Water is removed using either portable extractors or a truck mount extractor that is attached to our service vehicle.  Our technicians will move furniture as necessary to reach all the water. If necessary, they will also remove or detach the carpet and floorboards.

Carpet Removal / Drying Setup

If a room with carpet has been affected, our technicians will either remove the carpet or detach it. Our decision will be based on water classification.  

If the water is clean, we will most likely only need to temporarily detach the carpet in order to set drying equipment underneath it.  If the water is gray or black (contaminated), then the carpet is not salvageable and will have to be removed.

Our technicians will keep a sample of your carpet and take it back to our office where it will be tested for the color and textile type.  We will prepare a report of your carpet’s type and send it to your insurance adjuster so it can be replaced with one of like quality and color.

At this time, our technicians may also have to remove baseboards and possibly drill small holes on the base of your drywall.  The air holes will allow our equipment to dehumidify and spread warm, dry air and dry your property properly. Many times, the baseboards are salvageable and can be reattached to the walls after the drying process is complete.   

Equipment Setup

We will set up the professional drying equipment around your home.  Our most common equipment is the use of air movers and dehumidifiers.  For larger properties, a desiccant is used. For a property with specialty floors or unique circumstances, other drying equipment may be used.  

Our equipment will remove the humidity from the property and introduce warm, dry air into each affected room.  

Please keep the following in mind:

  • Our equipment will make noise.  We understand the noise may not be ideal.  All equipment we place is necessary to achieve a dry state at the speed we need in order to reduce the risk of mold growth.  As we get closer to our drying goals, our technicians will remove the equipment.
  • Do not move the equipment.  All pieces are strategically placed.
  • Do not shut off the equipment.  Our machines are meant to be run throughout the day and night in order to achieve the results we need.  Turning off the equipment will cause a delay in the drying process.
  • Some equipment may appear to turn off at times.  This is normal. The equipment is defrosting and will turn back on when it can continue the dehumidification process.
  • Do you think a piece of equipment is malfunctioning?  Give us a call.

Drying Monitoring

We will schedule a time to visit your property each day to monitor our equipment and record atmospheric readings.  We use our data to validate our drying process. This data is also sent to your insurance adjuster.

How long the drying process takes depends on a variety of factors.  Even the temperature outside can affect the speed of drying! Structures are typically dry in less than a week.

You don’t have to be home for our technicians to complete their daily drying monitoring.  Just let us know you can’t be home, and we will install a temporary lock box to let ourselves in and out of your property.  

Filing an Insurance Claim

We’ll do the majority of the heavy lifting to make sure your insurance claim is processed.  When you experience water damage, give your insurance provider a call and receive a claim number.  Tell them you have chosen SERVPRO of North Irving as your restoration provider. By law, your insurance provider must honor your choice of restoration company, regardless of what they or an adjuster suggest.

Then, give us your claim number and our office will contact your insurance provider to begin the claims process.  Throughout the project, the documentation our technicians obtain will be forwarded to your adjuster. By the end, our invoice will be sent to your adjuster, and we will work with them to collect payment.  

To learn more about insurance claims, please read our Insurance Claims FAQ article.

Our office works with all insurance companies.

Insurance Payout

Every job and every insurance policy is different, so we cannot say what your water damage will cost without visiting your property and visually inspecting the damage.

If you are filing an insurance claim, you will be responsible for your insurance deductible.  This is the amount of money a homeowner owes before your insurance covers the rest of the invoice.  Please ask your insurance provider what your deductible amount is.  Your deductible can be paid directly to our office using a major credit card, wire transfer, or check.

What if your insurance won’t cover all or part of your claim?  We will let you know what your adjuster has agreed to pay for. If there is work you need completed that isn’t covered, our office will work with you.

Do you have more questions about the insurance process?  Check out our article About Insurance Claims FAQ.  

Water Damage Repair in Dallas

If your carpet had to be removed or any other portion of your home that needed demolition, our franchise can also rebuild anything that was affected.  Don’t worry about hiring another business or a series of small contractors to put your property back together! Just let our office know you’d like to use our reconstruction services.  We will send our reconstruction manager to inspect your property and add the rebuild portion of your claim to the documentation we are already sending your insurance adjuster.  

Many families and businesses trust us to be their one and only disaster restoration company.  We can handle your restoration from start to end. Working with just one business saves you time and stress.  We are one of the few businesses in DFW prepared to handle every aspect of the claim, and we are ready to help you, too.

Do you have other questions?  We’re here for you! Contact us.

Trusted Leader in Water Mitigation in Dallas, TX

SERVPRO of North Irving is locally owned and operated leader in the restoration industry.  We have the expertise to handle any size fire and smoke damage restoration in Dallas, Texas.  We have performed residential and commercial restoration work in Dallas, Fort Worth, Arlington, Garland, Grapevine, Corsicana, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year.  We are faster to any size disaster! Reach us 24/7 at (972) 986-7677for Dallas water damage restoration services!

Follow us:

Facebook  Twitter  Instagram  Linkedin  YouTube

www.SERVPROnorthirving.com

We are a family owned and operated business. Learn more about us.

“Like it never even happened,” only happens here.

About Insurance Claims FAQ

12/19/2018 (Permalink)

SERVPRO Vans Lined Up SERVPRO of North Irving is locally owned and operated leader in the restoration industry. We have the expertise to handle any size disaster.

Why Trust SERVPRO of North Irving With Your Home Insurance Claim?

Our franchise has been processing home insurance claims since we began servicing Dallas Fort Worth in 1986.  We have helped thousands of homeowners and businesses clean and restore their properties after fire and water damages, and we can help you, too.

When you choose our franchise, one of our office administrators will be assigned especially to guide you through your insurance claim from start to end.  They will establish contact with your insurance adjuster and communicate with them on a daily basis as your property is being restored. When we have a question or need documentation from you, we’ll ask.  Otherwise, we do all the heavy lifting in the claims process, and we will keep you updated as the remediation process continues.

Our franchise works with every insurance company.  Many insurance adjusters and insurance companies prefer to work with our franchise because we are a full service provider, meaning we can handle every portion of your claim ourselves.  This makes us more efficient and less expensive than hiring multiple companies to restore your home.

When all or part of your claim is denied, we will find a way to work with you to still get your property cleaned and restored properly.  Learn more about our unique franchise here.

What is an insurance claim?

An insurance claim is when you request coverage or compensation from your insurance company.  When you experience a water damage, fire damage, or any other damage to your property, you can call your insurance company to request that they help cover the expenses to restore or rebuild your property back to a pre loss condition.

Who should I call to report a loss?

You can call us before contacting your insurance provider in order to get your emergency handled immediately.  It’s important to quickly get your damage taken care of because some insurance companies deny at least part of an insurance claim if it finds that a property owner did not try to protect their property from getting more damaged.

While we’re on the way, call your insurance provider to report the loss.  Once you’re given a claim number, call us to let us know. The administrator from our office that is assigned to help you will contact your insurance adjuster and begin to process your claim.

What is secondary damage?

Secondary damage is the damage that occurs to a property that happened as a result of the primary damage not being taken care of.  For example, a property has a fire damage and it now needs smoke and soot cleanup. During the fire, the roof was damaged. The homeowner did not choose to hire a fire damage restoration company to perform emergency fire damage services such as roof tarping.  Due to their failure to act, the home gets flooded when a rainstorm passes overnight.  In this case, the water damage that resulted is now considered a secondary damage because the roof was not taken care of properly.

Secondary damage is an important consideration when working with insurance because some insurance providers deny all or parts of a claim if they can prove a homeowner did not do enough to prevent secondary damage to their property.  For this reason, it’s important to take care of a water or fire damage as soon as it occurs.

What is homeowners insurance?

Homeowner’s insurance provides coverage for your private home.  It can also be called home insurance or property insurance.  In the event of a loss, your insurance provider will pay to repair the damage, replace your belongings, and rebuild your property.

Homeowner’s insurance may cover:

  • Property damage - this includes damage to your home and detached structures
  • Personal liability - this includes the cost to repair a property or medical care when you or a family member causes damage or is injured on your property
  • Personal property loss - this includes damage or theft of personal property.  If you have valuable items inside your home, you may need extra insurance to make sure the cost of replacement for those items is included, too.  
  • Added living costs - this includes the cost of temporary living if your home is not habitable while it is being restored

Every homeowner’s insurance policy is different.  Please contact your insurance provider to know what exactly is covered in your policy.  

Is flooding covered in my homeowner’s insurance?

Flooding from a storm like a hurricane is typically not covered in homeowner’s insurance.  To verify what your policy excludes, contact your insurance provider.  

You can purchase flood insurance from an insurance agent or insurance provider that participates in the National Flood Insurance Program (NFIP).  To learn more, see: FEMA Flood Insurance.

What is pre loss condition?

Pre-loss condition refers to the state your property was in before it was damaged.  Many times, insurance policies will only pay to get your home back to where it was before the water, fire, or mold damage.  In other words, insurance will not typically pay to upgrade your home.

What is replacement cost?

Replacement cost is the cost to replace your entire home.  This is not the same as the market value of your property, how much you initially paid for it, or how much you have left on your mortgage.  For example, if your insurance company determines that it will cost $100,000 to replace your home, it will pay $100,000; it will not take into account that its market value is $250,000, that you initially paid $175,000 for it, or that you have $50,000 left in your mortgage.  

What is renter’s insurance?

Renters insurance covers your stolen or damaged items, and it also pays when someone is injured on your property.  It may also pay for alternative living arrangements if your property is damaged and not habitable. Renter’s insurance is not mandatory, but it may be part of your contractual agreement with a landlord.  

How much does renter’s insurance cost?

The cost of renter’s insurance varies by the size of the property and your location.  Contact your local insurance company for a quote.

What does my insurance policy cover?

We are not given a copy of your insurance policy.  To know what you are covered for, please contact your insurance provider.

What is an insurance deductible?

A deductible is the dollar amount you are personally responsible to pay before your insurance company covers the rest the claim’s cost.  Every policy has a different deductible. Please contact your insurance agent to know what your deductible is.  

We do not require you to pay your deductible before emergency services are started.  While the project is ongoing, your deductible will be due and can be paid directly to us.   

What is an insurance adjuster?

An insurance adjuster is another name for a claims adjuster or claims representative.  This is the person that works with your insurance provider and is assigned to your claim to process it.  Our office administrators will be in contact with your assigned insurance adjuster throughout the restoration process to ensure your claim is processed.

What is an independent insurance adjuster?

Sometimes your insurance provider does not have an adjuster that works directly for them.  Instead, they hire an independent adjuster to process your claim.  Independent adjusters can work for many insurance companies.  Their role is the same as an insurance adjuster.

What does an insurance adjuster do?

An insurance adjuster will visit your property and inspect it.  They will see the extent of the damage and determine if your claim is covered under your insurance policy or not.  They will take documentation of your loss and handle the claim process by working directly with the restoration company you choose.  Our office administrators will work with the insurance adjuster assigned to your claim.  We talk to them on an almost daily basis and share all the documentation we gather from the project.  When we need approval to finish parts of your project, they are the person we talk to.

How do I know if my water damage or fire damage is covered?

Water and fire damage is typically covered in insurance policies, but the only way to know with certainty is to read your policy or ask your insurance provider.

How do I know if mold remediation is covered?

Contact your insurance provider to ask if mold remediation is covered.  

Will my insurance cover temporary housing?

Some policies include temporary housing costs but others do not.  Contact your insurance provider to verify.

What if my insurance adjuster suggests another disaster restoration company?

By law, your insurance adjuster and your insurance company must honor which restoration company you want to work with.  They cannot force you to use any one company, and they cannot impose any sort of penalties or deny your coverage if you choose a company they initially did not recommend. 

The insurance adjuster assigned to your claim may suggest you use another disaster restoration company or may even suggest you use a variety of smaller companies to each handle a different portion of your claim.  The choice is really yours.

You can feel confident when you choose SERVPRO of North Irving as your preferred restoration company.  We have worked with thousands of families and businesses in DFW over 30 years.  We work with all insurance companies, and we will help your claim be processed successfully.

How long does the insurance claim process take?

Because every project is different, the length of time for an insurance claim to be processed is also different case by case.  Our goal is always to restore your property quickly so you can get back to your regular life.

What if my insurance claim is denied?

We work with insurance adjusters to make sure that the work our technicians are doing is covered.  This is accomplished by asking your adjuster for approval before starting non-emergency parts of your water or fire damage cleanup.  Once we get approval, then we begin work.

Our office seeks approval from agents first because the last thing we want to do is start work on a portion of a project that is later denied.  This causes an invoice higher than the insurance deductible the homeowner was expecting to pay.

If a part of your claim is not covered, we will let you know what next steps you can take.  Many homeowners choose to self-finance denied portions of their claim in order to finish the cleanup.

How do insurance payouts work?

Every insurance company works a bit differently, but in general, this is what you can expect:

  • Your insurance adjuster will ask you to pay your deductible so they can pay for the rest of the claim.  The deductible is paid directly to us.  We accept checks and all major credit cards.
  • We will work with your insurance adjuster to process your claim.  Your adjuster will approve or deny different parts of it.  When the project is done, we will send your adjuster the invoice for your claim.
  • Your adjuster will issue a check to pay for the claim.  The amount the check is for exactly covers the invoice.
  • The check is sometimes sent directly to us.  When this happens, your claim has been completed.
  • Other times, the check is sent to you, and you are responsible for paying us in turn.  When you pay your invoice, then your claim has been completed.

Can I switch restoration companies in the middle of my project?

Yes, it is possible to switch restoration companies.  Customers usually choose to do this because they are either unhappy with the work another company has done, or they have chosen to work with a full service restoration company that can handle their entire claim versus many smaller companies that can only handle one portion of their claim.

If you would like to work with our franchise, just give us a call and let us know.  We will make arrangements with your current restoration company to take over the work. 

Other Insurance Claim Questions

Do you have a question we have not covered? Ask us, and we’ll be happy to answer.  We’re here to help!

Trusted Leader in Texas Disaster Restoration

SERVPRO of North Irving is locally owned and operated leader in the restoration industry.  We have the expertise to handle any size fire and smoke damage restoration in Dallas, Texas.  We have performed residential and commercial restoration work in Dallas, Fort Worth, Arlington, Garland, Grapevine, Corsicana, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year.  We are faster to any size disaster! Reach us 24/7 at (972) 986-7677.

Follow us:

Facebook     Twitter     Instagram     Linkedin   YouTube

We are a family owned and operated business.  Learn more about us.

“Like it never even happened,” only happens here.

SERVPRO Dallas Franchises

12/11/2018 (Permalink)

SERVPRO Dallas Franchise Disaster Recovery Team SERVPRO of North Irving has been a leader in water damage restoration for Dallas Fort Worth for over three decades.

SERVPRO Dallas Franchises 

We opened our doors 33 years ago as one of the first SERVPRO franchises in Dallas.  Back then, there were not many SERVPRO Dallas franchises, but today it’s uncommon to spend any time on a major highway in Dallas Fort Worth and not see one of our bright, green trucks heading to a job.  Our metroplex has over 30 franchises servicing the North Texas population, and we are growing every year.

 A lot has happened in the past 33 years.  When SERVPRO of North Irving first came into existence, we were a carpet cleaning company.  Our franchise had a team of two people, a husband and wife team. One person stayed in the office to answer the phone and schedule carpet cleaning jobs while the other did the production work in our one and only van.  

We were pretty busy running our small family company, and we still are today -- except now we have a large team of technicians, administrators, and managers traveling around DFW in our fleet of green vehicles.  We now have crews of technicians available for dispatch 24 hours a day, every day of the year.

As we looked to expand our business, we always asked our customers what other services they wanted us to perform.  This is how we learned that our customers also wanted restoration and cleaning services. We listened to what our customers wanted, and we began to invest, hire, and train.  That’s how, today, we offer one of the largest service offerings of all SERVPRO Dallas franchises.

We’re not just carpet cleaners anymore.  Today we also offer:

Water Damage Restoration

We offer 24 hour emergency water cleanup in Dallas Fort Worth.  Our technicians extract standing water, disinfect and sanitize contaminated structure and textiles, demolition of permanently damaged structure, and structural drying.  Our water damage process has been scientifically proven and refined over the last 30 years.

Fire Restoration

When the fire department leaves, our crews come in to start fire damage restoration in Dallas Fort Worth.  The first step to fire restoration is emergency board up and roof tarping. Our crews will board up broken windows, doors, and place a weatherproof tarp on your roof.  Board up services discourage theft and prevent precipitation from entering the property. When the weather doesn’t allow board up services, 24 hour live surveillance will be placed on the property until conditions are favorable.  

After board up services, we will remove damaged structure, clean and deodorize the entire property, move out, clean, and store all salvageable belongings, and then rebuild the property.  We are one of the few businesses in Dallas Fort Worth that offer complete fire restoration services.

Mold Cleanup / Mold Remediation

We are a licensed Mold Remediation Contractor for the state of Texas.  Our office offers free mold inspections and bids to any home or business in Dallas Fort Worth.  During mold remediation, we install temporary mold containment and also run HEPA vacuums to prevent the spread of mold during cleanup.

Dallas Flooding Cleanup

Our franchise has responded to natural disasters for over a decade.  We are experienced in restoring flood damaged properties after a hurricane or thunderstorms.  We also have the expertise to handle a response to major wind and hail storms, tornadoes, and wildfires.

Biohazard Cleaning

We have experience cleaning homes and commercial properties with biohazard needs.  We clean up are unattended deaths, crime scenes involving trauma and homicides and traumatic accidents.  We have also cleaned homes that gone through SWAT procedures and need chemical cleanup such as tear gas.  

Reconstruction / Rebuild

We are one of the few full service SERVPRO franchises in DFW that also offer reconstruction services after mitigation work has been completed.  Our reconstruction team will rebuild any part of your home or business that was permanently damaged.

Air Duct and HVAC Cleaning

We offer residential and commercial air duct and HVAC cleaning.  We offer free estimates and can clean air ducts during off business hours to prevent the disruption of a normal business day.  

Esporta Textile and Clothing Cleaning

We are one of the few restoration businesses in North Texas that is Esporta certified to clean and sanitize clothing and other textiles.  Our Esporta technicians can salvage clothing, stuffed animals, leathers, and other textiles that have been affected by fire smoke, contaminated water, and even mold infestation.

Commercial Cleaning

Our cleaning crews are available 24-hours a day, 7 days a week to service the cleaning needs of any DFW business.  From one time cleanings to regularly scheduled deep carpet cleaning, we are available. Our franchise works with hotels, schools, and government buildings on a regular basis, and we are happy to work with you, too.   Click here to learn more about our commercial services.

As 8th generation Texans, we are so thankful to continue servicing our home of Dallas Fort Worth.  We know there are many water restoration companies in our hometown, and we're proud to continue being the top choice for water damage repair in Dallas. 

We’d like to thank all our customers of the past 33 years for being the reason we are still in business today.  Because of you, we are a leader in the restoration industry. 

We look forward to at least another three decades of service.

Thank you!

The Weaver Family

Trusted Leader in Disaster Restoration, Dallas

SERVPRO of North Irving is an experienced water and fire restoration company in Dallas Texas.  We have restored homes and businesses that have experienced water and fire damage, mold infestation, and biohazard situations.  We have performed work in Dallas, Fort Worth, Arlington, Plano, Waxahachie, Midlothian, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections. You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year.  We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened,” only happens here.

C Diff Cleaning in Dallas Fort Worth

12/10/2018 (Permalink)

performing c diff cleaning in a home SERVPRO of North Irving is an experienced biohazard cleanup company. Call us today for a free C Diff cleaning consultation and estimate.

C Diff Cleaning in Dallas Fort Worth

If you or a family member is experiencing a C Diff infection and need your home cleaned, give us a call.  Our franchise is experienced in biohazard and bloodborne pathogen cleanup, and we have helped families impacted by C Diff around Dallas Fort Worth clean their homes.

What is C Diff?

C Diff is an abbreviation for Clostridium difficile, which is a bacterium that can cause diarrhea. According to the Mayo Clinic:

“Spores from C. difficile bacteria are passed in feces and spread to food, surfaces and objects when people who are infected don't wash their hands thoroughly. These spores can persist in a room for weeks or months. If you touch a surface contaminated with C. difficile spores, you may then unknowingly swallow the bacteria.”

For more information about C Diff, see the Mayo Clinic’s article.  

C Diff prevention steps include hand-washing, contact precautions, and thorough cleaning.  For families looking for professional C Diff cleaning services, our biohazard team is ready to help.

C Diff Diarrhea Cleaning

When we are called to complete a C Diff cleaning, we are prepared to clean up diarrhea from the exposed individual.  Our office has established a procedure to safely and effectively clean an area exposed to C Diff infected feces and immediate surrounding areas. 

Bathroom Cleaning

Our technicians will clean surface areas of the bathroom, including the toilet, with an appropriate biohazard cleanup agent.  Surfaces will be wiped clean after application.

C Diff Cleaning Services

Give us a call if you are interested in having other areas of your home cleaned.  We will visit your property for an inspection and provide a free bid. We offer the following services:

  • Full home cleaning
  • Kitchen cleaning
  • Bathroom cleaning
  • Communal area cleaning
  • Air Duct Cleaning and HVAC Cleaning

Free Cleaning Bids

Call our office today to schedule a free C Diff consultation and cleaning estimate.  Bids are free between 8 AM - 5 PM. Our technicians are available to clean your property 24-hours a day, including weekends.  

C Diff Commercial Cleaning

If you are a business or property owner and you are concerned about C Diff spore exposure, we are available to disinfect your facilities 24-hours a day, including weekends.  Give us a call now to schedule a free consultation and estimate.

Biohazard Waste Disposal

Due to the nature of C Diff, our biohazard cleanup technicians will take every precaution to maintain your safety and their own while they clean your property.  Our technicians will wear appropriate personal protection equipment for their own safety. All cleaning instruments will be treated as biohazard waste and disposed of at an appropriate biomedical waste facility.

Trusted Leader in Biohazard Cleanup, Dallas Texas

SERVPRO of North Irving is an experienced biohazard cleanup company in Dallas Texas.  We have cleaned homes and businesses that have experienced crime scenes, unattended deaths, and other types of trauma resulting in bloodborne pathogen cleanup.  We have performed work in Dallas, Fort Worth, Arlington, Plano, Waxahachie, Midlothian, and other North Texas communities for over 30 years. With our crews responding immediately to jobs, we are faster to any size disaster.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections. You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year.  We can be reached 24/7 at (972) 986-7677.  Call us any time!

“Like it never even happened.” only happens here.

Source for C Diff Information: The Mayo Clinic

Mold Remediation Dallas

9/4/2018 (Permalink)

Mold Damage on Wall SERVPRO of North Irving has a Texas Mold Remediation Contractor License and offers free mold inspections.

What is mold?

Mold is a naturally occurring fungus.  It’s present in all kinds of environments, both indoors and outdoors.  Mold spores are microscopic and spread through the air, which makes mold growth easy when its disturbed by air.  The best environment for mold growth is a dark, warm, and humid room. We often see the need for mold remediation in rooms where a source of water is introduced, like kitchens, bathrooms, attics, and laundry rooms.

What does mold look like?

Mold can have different looks.  Keep in mind that no one knows exactly how many types of mold exist, but estimates are in the hundreds of thousands!  The two most common types of mold we see have:

  • Spots - black, green, white, yellow, or other colors
  • Fuzzy growth - it’ll look like it has tiny hair on it

What does mold smell like?

Mold has a musty smell.  Some people may also describe it as sweet.  

Mold Inspection Dallas

If you suspect mold in your home, we’re glad to provide a free mold assessment and bid to anyone in Dallas Fort Worth.  We can many times be at your property within 24 hours, especially if you’re in the greater Dallas area. Our mold remediation specialist will visit your property and check the common trouble spots for mold, like bathrooms, the kitchen, and laundry room.  They’ll also ask if you’ve ever had a water damage or pipe leak. Sometimes mold growth is obvious. We usually see mold on walls or mold on carpets. Other times, more investigative work is needed.

If we find mold damage in your home, we’ll provide you with a bid for mold remediation.  We have a Texas Mold Remediation Contractor license, and we’re trusted professional mold experts in Dallas Fort Worth.  The Texas licensing office responsible for Mold Law is the Texas Department of State Health Services.

Different Types of Mold in Homes

When we do find mold in a property, we’re often asked what kind of mold it is.  There are common molds found in homes that we remediate on a daily basis, but for us to be sure of its exact kind, we need to perform mold testing.  We commonly find:

  • Acremonium
  • Alternaria
  • Aspergillus
  • Chaetomium
  • Cladosporium
  • Stachybotrys
  • Ulocladium

Professional Mold Testing

Even though we are glad to perform mold testing, is it almost never necessary.  Unless you have a health or insurance-related reason to know, we advise you to skip testing, and its added expense, and go straight to mold remediation services.  Our mold specialists treat any kind of mold we find with the same level of care and safety.

Black Mold Removal Dallas

The most common concern from our clients is when they find black mold in their property.  We understand why they request emergency mold removal -- there are many websites that have articles written about the toxicity of black mold. While not all black-colored mold is toxic, it’s best to err on the side of caution.

If you are suffering from serious health effects, leave the area until our mold specialists can visit your property.  We can respond to almost every request for a mold inspection within one to two days. Be aware that the size of the mold growth determines the procedure we can legally perform mold remediation services.  At the very least, our technicians can set up containment and air scrubbers with HEPA filtration to help improve the condition of your home.

Proper Mold Removal and Texas Mold Law

Mold remediation steps involve Texas Mold Law.  Let’s say we do find mold on your property.  One of two things will happen.

  • The Mold is Under 25 Contiguous Feet

Contiguous means the mold is touching. Mold of this size requires no documentation to be filed with the State of Texas.  This means we can begin mold remediation services immediately.

  1. The Mold is Over 25 Contiguous Feet

This size of mold falls under Texas Mold Assessment And Remediation Rules (TMARR), which requires:

  • A Texas Licensed Mold Assessor to write a Mold Protocol.  We cannot legally choose an assessor for you.  Instead, we can give you a list of assessors for you to choose from.
  • A Texas Licensed Mold Contractor (us) will file a Work Plan and schedule the job with the State of Texas.  Once the Work Plan is filed, we must legally wait at least five (5) business days before starting the job.
  • When we finish the mold remediation, the Mold Assessor has to check the cleaning to make sure it’s successful.  If it is, they will issue a Clearance Document.
  • The Texas Licensed Mold contractor (us) can then issue a Certificate of Mold Damage Remediation to you which documents the success of the mold cleanup.  Keep this document and give a copy to your insurance provider.  You’ll also want to hold on to it for any future home buyer to prove you’ve taken care of your mold problem correctly.

We have dealt with both mold situations many times.  We will walk you through the process and make sure you’re taken care of.

SERVPRO Dallas Mold Removal Cost

For us to be able to give you a bid, we have to perform a free mold inspection.  We don’t want to promise you one price only to find out that you need less or more mold remediation work done to correctly remediate your home.

There are many mold remediation companies in Dallas Fort Worth, but few are full service.  When you trust SERVPRO of North Irving, you can expect:

  • A Job File Coordinator to be assigned especially to you.  They will work with your insurance company to process your mold remediation claim.
  • If you do not have mold coverage or wish to not involve your insurance company, we will provide you with a no-obligation bid.
  • We will perform containment, HEPA vacuuming, HEPA air filtration, and mold remediation.  If the mold has permanently damaged an area of your home, we will remove it and dispose of it properly.  Our reconstruction team will then handle any mold damage repair after remediation is complete.
  • If we find contents in your home that have been affected by mold, we can either clean them on the spot or take them back to our cleaning facility for mold removal.
  • We are one of the few Esporta certified firms in Dallas Fort Worth, which makes us trained and qualified to remove mold from clothes.  If you have moldy clothing, we can also take it back to our cleaning facility.

Trusted Leader in Mold Clean up, Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened,” only happens here.

Additional Mold Articles:

Mold Remediation Process FAQ

How to Prevent Mold Growth After a Water Damage

How Quick is Mold Removal?

How to Find Mold in Your Home

Mold Remediation Process FAQ

8/29/2018 (Permalink)

Texas Mold Remediation Service In Building Our business has a Texas Mold Remediation Contractor license and is ready to help you any time.

Mold Remediation Process FAQ

What is Mold?

Mold is a naturally occurring fungus.  It’s present in all kinds of environments, both indoors and outdoors.  Mold spores are microscopic and spread through the air, which makes mold growth easy when its disturbed by air.  The best environment for mold growth is a dark, warm, and humid room. We often see the need for mold remediation in rooms where a source of water is introduced, like kitchens, bathrooms, attics, and laundry rooms.

Does Mold Removal Take Care of All Mold?

100% mold removal is not possible.  Since mold is a natural part of our environment, removing it completely is an impossible task.  Although most people think “mold removal” is what happens when they have a cleanup, the better term is “mold remediation.”  Mold remediation companies eliminate a large amount of mold to make the environment safe and healthy for habitation again.

What Happens in a Mold Inspection?

Every mold remediation company works differently.  The mold inspection process our business uses as follows:

  • Our mold inspections and bids are free.
  • We receive a call from a customer and schedule a time to inspect their property.  We can almost always be there within a day.
  • We send a mold remediation specialist to inspect your property.  They will look for the usual hot spots and ask you questions about your property’s history with water damages, roof damage, and anything that will help them know where mold may be growing.
  • If we find mold, we will take its measurements and photo documentation.  Shortly, we’ll present you with a bid to remediate your mold.
  • If your mold is large enough, we will have to report it to the State of Texas.  The process for a large mold like this is more throughout, but we will guide you through it every step of the way.  
  • If your mold is small enough to not need official Texas documentation, we can start your project as soon as you approve our mold cleanup bid.
  • If we don’t find mold on your property, we will ask if you are experiencing symptoms or other smells that may indicate mold.  Sometimes, the problem isn’t mold but something else. In each case, we will try to solve your problem.

Do I Need Mold Testing?

Few people really need to know the exact type of mold found on their property.  All mold remediation is treated with the same level of caution and care, and knowing the type of mold present will not change our procedure.  Unless you have a specific medical or personal need to know the type of mold, we advice against mold testing. If you do request mold testing, we will take a sample of your mold to a licensed mold testing laboratory.  Most results are ready within 3 days.

How Do I Get Mold Out of Clothes?

Throwing moldy clothes your home’s washing machine will not guarantee that all the spores are removed.  Instead, trust us to get the job done correctly for you.

We are one of the few Esporta licensed businesses in North Texas.  We have a specialized machine that uses a mixture of up to six detergents dedicated to washing contamination out of clothing.  Our mold remediation specialists will take your moldy clothes and take them back to our cleaning facility for mold removal. Emergency items can be returned to you within 3 days, and most loads are ready in under 2 weeks.  

How Much is Mold Remediation Cost?

It’s important for us to perform a mold inspection at your property to give you an accurate bid.  Our mold inspections and bids are free. Call us any time.

Do You Remove Black Mold?

Yes, we have successfully removed black mold in many homes and businesses.  

Does Bleach Kill Mold?

Bleach damages the mold’s structure.  However, mold remediation is not as easy as grabbing a bottle of bleach and doing your own cleanup.  In fact, DIY mold removal projects involving bleach is one of the most popular causes for the accidental spread of mold spores. What was once a small project becomes a larger one.

What is Texas Mold Law?

Texas Mold Law comes into effect when the size of your mold is over 25 contiguous feet.  This size of mold falls under Texas Mold Assessment And Remediation Rules (TMARR), which requires:

  • A Texas Licensed Mold Assessor to write a Mold Protocol.  We cannot legally choose an assessor for you.  Instead, we can give you a list of assessors for you to choose from.
  • A Texas Licensed Mold Contractor (us) will file a Work Plan and schedule the job with the State of Texas.  Once the Work Plan is filed, we must legally wait at least five (5) business days before starting the job.
  • When we finish the mold remediation, the Mold Assessor has to check the cleaning to make sure it’s successful.  If it is, they will issue a Clearance Document.
  • The Texas Licensed Mold contractor (us) can then issue a Certificate of Mold Damage Remediation to you which documents the success of the mold cleanup.  Keep this document and give a copy to your insurance provider.  You’ll also want to hold on to it for any future home buyer to prove you’ve taken care of your mold problem correctly.

Our business has a Texas Mold Remediation Contractor license and is ready to help you any time.

What Do I Do If There’s Mold in Apartment?

If you find mold in your apartment, one of the first questions you may ask is if you are responsible for the mold remediation cost or the apartment complex.  We get asked this question often, but the only person who will be able to answer you is your landlord. Ask to see your rental agreement and how damages like these are covered.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram    Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened,” only happens here.

SERVPRO First Responder Bowl at Cotton Bowl Stadium

8/13/2018 (Permalink)

SERVPRO First Responder Bowl The Dallas Cotton Bowl Stadium football game has been renamed the SERVPRO First Responder Bowl for 2018!

SERVPRO First Responder Bowl at Cotton Bowl Stadium

SERVPRO of North Irving is excited to announce that the Cotton Bowl Stadium football bowl game in our hometown of Dallas has been renamed the SERVPRO First Responder Bowl!  

We’re proud to honor and support the service of all America’s First Responders.  These brave men and women keep our communities safe every day of the year. First Responders include firefighters, police, EMS workers, military members, and more.

Kickoff is set for December 26, 2018 at 12:30 P.M. Central.  ESPN will televise the game, and tickets go on sale in September.  

"We are proud to present the SERVPRO First Responder Bowl dedicated to honoring some of the hardest working men and women in our country," says CEO of SERVPRO Industries, Sue Steen. "We recognize the dedication and selfless acts of our First Responders and are honored to help highlight and celebrate the commitment of these everyday heroes."

The 2018 SERVPRO First Responder Bowl is part of almost 90 years of history of games played at Cotton Bowl Stadium on the grounds of Fair Park in Dallas.

“This is an exciting change, and we are humbled by the fact that an actual bowl game has been named exclusively for the first responders of this country,” says Dallas Fire Rescue Fire Chief David Coatney.

“We are truly honored to have a bowl game here in Dallas named after the hard working men and women serving and protecting communities across this country. It always feels great to be recognized, and I know our officers and firefighters are touched by this overwhelming show of support,” says Dallas Police Chief, Ms. Renee Hall.

Visit www.firstresponderbowl.com for information as it becomes available.

SERVPRO of North Irving is Locally Owned and Operated in Dallas, Texas

SERVPRO of North Irving is a locally owned and operated restoration company in Dallas Fort Worth.  We are a water damage restoration and fire and smoke damage restoration company in Dallas TX. We have performed work in Dallas, Arlington, Waxahachie, Red Oak, Plano, McKinney, and other North Texas communities for over 30 years.  We are also a Texas Mold Remediation Contractor for Texas and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Linkedin

www.SERVPROnorthirving.com

“Like it never even happened,” only happens here.

We're a Mother Friendly Worksite in Texas!

8/12/2018 (Permalink)

SERVPRO North Irving Mother Friendly Worksite SERVPRO of North Irving is now a Mother Friendly Worksite for Texas

SERVPRO of North Irving is now a Mother Friendly Worksite for Texas!

We're happy to announce we have been named a Mother Friendly Worksite for Texas!

We have a great team of professionals that make it possible for SERVPRO of North Irving to be a trusted leader in the restoration industry.  Some of our team members are young mothers with babies that require their mom's love and attention even while she's at work. One important need our young moms have is the ability to have a supportive lactation policy so they can take care of their baby even while away.

As a Mother Friendly Worksite in Dallas, we now make it simple and safe for our working moms to express and safely store their breast milk throughout the workday.

Family First

We’ve been a family owned and run franchise since 1986.  We know the importance of family, which is why a core tenant of our franchise is up keeping strong, loving, and healthy relationships with our families.  Every day, we are called to people's homes to restore their property after a fire or water damage. While removing water or packing fire and smoke damaged contents, one of the affected areas is usually a child’s bedroom or play area.  Our hearts go out to the families handling difficult situations and, as parents, we understand that one of the most important parts of our work is making sure the impacted child gets their home and belongings back to normal as quickly as possible.

For most of us at SERVPRO of North Irving, our children are what gives us purpose.  They are our motivation to make every day count. We want our children to be safe, healthy, and happy.  We want them to be proud of mom and dad.

When our work gets tough, we often talk about the "why" of it.

Why be up overnight extracting standing water from a flooded home?

Why get up every day and walk into water or fire damaged homes and work to restore them?

Why continue attending continued education classes to learn more cleaning and restoration techniques?

Why travel to storm for weeks or months at a time and be away from home?

Why pay so much detail to clean an entire home's worth of clothes and toys?

We all have different reasons, and yet they're all the same.

"I want my kids to have a great life."

"My son wants a new bike, and that's what his birthday present is going to be.  I can't wait to see his face when he sees it."

"I'm putting my daughter through college.  She'll be one of the few to graduate without debt."

And just as powerful, "My house is fine, but this child's home isn't.  I want them to be okay."

Our work is not easy.

But it is always purposeful.

With this family first tenant in mind, it was an easy decision to create a better work environment for the moms on our team.  

Texas Department of State Health Services and the University of Texas

With guidance from the Texas Department of State Health Services, the University of Texas Health Science Center at Houston, and the Universtiy of Texas School of Public Health Austin, we have improved our office environment and created accommodating schedules to help our moms transition back to work after maternity care and leave.

We have designated clean, safe, and private areas of our office for moms to express breastmilk.  We have also designated refrigerated storage exclusively for breastmilk to keep it safe until it can be taken home at the end of the workday.  Our working mothers can also create a schedule of work for themselves that helps them complete their professional duties and take care of their child.

Our working mothers provide tremendous support and leadership for our business.

We're pleased to be able to provide an environment that supports them in turn.  They truly are doing it all, and we're proud of them.

Locally Owned and Operated in Dallas

SERVPRO of North Irving a locally owned and operated restoration company in Dallas Fort Worth.  We are a water damage restoration and fire and smoke damage restoration company in Dallas TX. We have performed work in Dallas, Arlington, Richardson, Irving, Plano, McKinney, and other North Texas communities for over 30 years.  We are also a Texas Mold Remediation Contractor for Texas and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Linkedin

www.SERVPROnorthirving.com

“Like it never even happened,” only happens here.

DIY First Aid Kit

6/7/2018 (Permalink)

A DIY First Aid Kit is simple to build and should be part of your emergency preparedness plan.

DIY First Aid Kit

First aid kits are a must for emergency preparedness.  Whether you have a small cut or you are preparing for a serious emergency situation, a first aid kit can help.

First Aid Kit Supplies

Your DIY first aid kit can be held in a waterproof case or bag.  We recommend putting your kit’s items into a waterproof material such as plastic.  This avoids your items from becoming wet and ruined.

Waterproof cases are easy to find in the fishing supply section of a general or sports store.

  • 2 compress dressings (5 x 9 inches)
  • 25 band aids (different sizes)
  • First aid tape
  • Antibiotic ointment; many people prefer the triple antibiotic ointment
  • Hydrocortisone ointment
  • Aspirin; also include baby aspirin if needed
  • Ibuprofen
  • Instant cold pack
  • 2 pair of medical gloves (non-latex); many times these gloves are called nitrile gloves
  • Oral thermometer
  • Scissors
  • Tweezers
  • 2 roller bandages (different widths)
  • 2 elastic bandages
  • 10 sterile gauze pads (different sizes)
  • 2 triangular bandages (for making slings)
  • First aid instruction booklet, printable - print this basic first aid manual here

Emergency Preparedness Plan

A first aid kit should be part of your overall emergency preparedness plan.

But when you are preparing for an incoming storm and your preparedness plan needs to take into account the possibility of evacuation or your entire home being affected, there are other things in need of consideration to be prepared.  

1. Emergency Preparedness Documents for Natural Disasters

When you need to evacuate your home, it’s important for you to carry important documentation.  This documentation includes medical records, identification, and other items that prove who you are and what your possessions are.

Keeping these documents on your body will prevent them from accidentally getting destroyed at home.  One thing you should not have to worry about is contacting various government agencies while your insurance company is asking you for paperwork to process your claim.

2. How to Build a Home Inventory of Household Items

An inventory of your household items is one of the important documents we recommend you carry with you.  While the idea of doing your own home inventory may sound silly (after all, you know what’s in your own home!), it’s one of the important pieces of documentation in the event of a serious disaster, like a fire or tornado.  

A home inventory helps prove to your insurance company what items were in your home that are now either too burnt to identify or have disappeared if your home was damaged.  When it comes time to estimate replacement costs, only you can prove how much your items were worth.

3. Family Communications Plan During Natural Disasters

If a serious emergency happens in your area, your family may be separated.  Having a family communications plan in place can help everyone meet in a safe location after the storm.  Don’t depend on phone lines to work consistently during events like these.

4. Hurricane Emergency Kit

This is a kit made with a hurricane situation in mind.  The needs for a hurricane are slightly different than other storms.  

Full Service Disaster Restoration Company

No matter what happens, we’re here for you.

Our goal is to make your life simple.  We want you to get back into your home or business as soon as possible and move on with your life.  We take our slogan, “Like it never even happened.” to heart.

The restoration industry involves so many facets.  Every customer is different and so are the circumstances of their disaster.  It’s difficult for one business to take on every portion of a project, and that’s why many restoration companies choose to specialize and find a comfortable niche.  

We’ve been serving homes and businesses in Dallas Fort Worth for over 30 years, and we’ve learned a lot in that time.  We’ve taken time to become a full service restoration contractor because it’s the best option for our customers. We are people’s one call and done.

We offer:

Water Damage Remediation

Fire Remediation

Mold Removal

Reconstruction

Air Duct Cleaning

Carpet Cleaning

Esporta Clothing & Textile Cleaning

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Emergency Preparedness Documents

6/7/2018 (Permalink)

Carrying the right emergency preparedness documents during a natural disaster is necessary. (Photo credit RNR Plastics)

Emergency Preparedness Documents For Natural Disasters

During a disaster situation such as a hurricane, a document bag is an important part of your emergency preparedness kit.  You may find you’ll need these documents if you are sheltering in place or evacuating.

Whether you are sheltering in place in a storm shelter or evacuating, keep these documents on you.  We recommend you place them in a waterproof sealable, plastic bag.

Emergency Preparedness Kit - Documentation

  • Document Bag
  • Current photo ID for all members of your group
  • Birth certificates
  • Social security cards
  • Passports
  • Photos of all members of your group, including pets
  • Health insurance cards and prescriptions
  • Medical records, such as medications and dosages
  • Phone numbers (written on paper) for family, friends, doctors
  • Bank account information and loan documents
  • Insurance documents for:
    • Home insurance
    • Renters insurance
    • Flood insurance
    • Car insurance
  • Property documentation (leases, mortgages)
  • Vehicle titles
  • Home inventory of household possessions and their value
  • Backup computer files on a USB drive
  • Copies of keys (home, vehicle, safes)
  • Utility bills to prove where you live

Emergency Preparedness Plan

When you are preparing for an incoming storm and your preparedness plan needs to take into account the possibility of evacuation or your entire home being affected, there are other things in need of consideration to be prepared.  

1. DIY First Aid Kit

A first aid kit does not need to be fancy or bought in the store.  If you want to make one yourself, buy what goes inside in bulk and resupply as you need.  We recommend you place your first aid kit items in a waterproof container like a plastic box or bag.  

We recommend building a DIY kit for your home and each vehicle you own.

2. How to Build a Home Inventory of Household Items

An inventory of your household items is one of the important documents we recommend you carry with you.  While the idea of doing your own home inventory may sound silly (after all, you know what’s in your own home!), it’s one of the important pieces of documentation in the event of a serious disaster, like a fire or tornado.  

A home inventory helps prove to your insurance company what items were in your home that are now either too burnt to identify or have disappeared if your home was damaged.  When it comes time to estimate replacement costs, only you can prove how much your items were worth.

3. Family Communications Plan During Natural Disasters

If a serious emergency happens in your area, your family may be separated.  Having a family communications plan in place can help everyone meet in a safe location after the storm.  Don’t depend on phone lines to work consistently during events like these.

4. Hurricane Emergency Kit

This is a kit made with a hurricane situation in mind.  The needs for a hurricane are slightly different than other storms.  

Full Service Disaster Restoration Company

No matter what happens, we’re here for you.

Our goal is to make your life simple.  We want you to get back into your home or business as soon as possible and move on with your life.  We take our slogan, “Like it never even happened.” to heart.

The restoration industry involves so many facets.  Every customer is different and so are the circumstances of their disaster.  It’s difficult for one business to take on every portion of a project, and that’s why many restoration companies choose to specialize and find a comfortable niche.  

We’ve been serving homes and businesses in Dallas Fort Worth for over 30 years, and we’ve learned a lot in that time.  We’ve taken time to become a full service restoration contractor because it’s the best option for our customers. We are people’s one call and done.

We offer:

Water Damage Remediation

Fire Remediation

Mold Removal

Reconstruction

Air Duct Cleaning

Carpet Cleaning

Esporta Clothing & Textile Cleaning

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Source: Texas Hurricane Center

How to Build a Home Inventory of Your Household Items

6/7/2018 (Permalink)

A home inventory of your household items is a valuable tool you will use if your property ever needs disaster restoration. (Photo credit: FEMA).

How to Build a Home Inventory of Your Household Items

Why build an inventory of household items?

The reason to have a home inventory is simple.  Ask yourself this: if a water damage or a fire damage affected your home, could you make a list for your insurance company of all the lost items?  Do you know what all your household items are worth?

Most people cannot remember everything they have in their home.

Homeowners Insurance and Contents Insurance

When natural disasters such as floods, fires, or tornadoes happen, properties are affected and many household items are damaged.  To replace your household items, your home insurance company may ask for an inventory of your household contents. The household inventory will help in valuing your items and coming up with a replacement cost.

SERVPRO of North Irving will inventory all the items we find on your property.  When a fire damage happens, it is sometimes possible to identify a burnt item and report it to your insurance company.  Unfortunately, some items are burnt so badly that identification is impossible.

Without an inventory or proof of your items having existed, your claim may not be fulfilled to your satisfaction.

Before any disaster happens, having an accurate home inventory will help you know how much home content insurance you should purchase.  Do this for peace of mind. Should anything ever happen, you will be able to file a claim to replace all lost items.

Use Technology to Inventory your Household Items

A phone or video camera will make this process quick.  We recommend you use video to capture general documentation all your items.  Then, use photos to capture smaller and important details such as serial numbers and brands.

How to Inventory A Room Using Video

  1. Choose a room in your home.  Start on the left of the room and pan the camera up and down.  Slowly working your way clockwise until you’ve captured the entire room.  
  2. If you need to open drawers or closet doors to show more of your contents, go ahead and do that.
  3. Don’t forget items you may have somewhere else, like a storage unit.

Write Down Inventory Details and Backup Your Claim with Photos

Now it’s time to write down important information about the items you recorded.  For example:

  • If you recorded a TV, write down the name and model or serial number and take a picture of these details.  
  • If you recorded clothing, write down:
    • The quantity of each type of clothing e.g. dress shirts, t-shirts, shoes, pants, etcetera.
    • Clothing of high value should have its brand recorded.  If you want to prove bag was Prada, for example, take a close picture of the Prada tag.

Are Jewelry and Art Covered in my Home Insurance?

Items like jewelry and art may require you to increase your insurance.  This is done through personal property coverage or add endorsements or floaters to your homeowners insurance.  Check with your insurance company to make your valuables are covered. If you need extra insurance to cover high end items, your insurance will provide you with instructions.

Have Proof of Value

Keep sales receipts and appraisals in hand to provide your insurance company proof of purchase and value.  Add these documents to your emergency preparedness bag.

Backup your Files and Update your Inventory

  • Keep your recordings and receipts on a cloud-based system to make sure they’re never lost.  
  • For paperwork, look for free apps on Android and iOS to scan paperwork and convert it to a digital file.  Save it to secure online storage.
  • Never rely on printed documentation as your only source of proof.  What would you do if that paperwork got damaged in a disaster?
  • As you make more significant purchases, update your list.

Take your home inventory system seriously!  There are two unfortunate situations we see often.  One is a homeowner valuing an item much higher than their insurance is willing to accept.  The second situation is when a homeowner claims they had an item but they can’t prove it existed.  This almost always forces the insurance company to deny that part of their claim. This happens simply because the homeowner did not have adequate documentation of an items’ existence, authenticity, or appraisal.

Our Role in the Water and Fire Damage Restoration Process

We have worked with many homes and businesses affected by a water damage, fire damage, flooding, and tornadoes.  One of our first tasks is to create a home inventory of all items found on the property. We search every room until we have found every item we possibly can.

We divide items into two categories:

Salvageable Items are those that are intact and can be cleaned.  We pack those items and take them back to our cleaning facility. They are sanitized and brought back to its former condition.  While your home is reconstructed, we store them in our storage facility. When you are able to receive those items back, they are delivered at your convenience.

Fire clean up that we have successfully done include:

  • Furniture
  • Clothing - we get the fire smoke out of clothes
  • Electronics
  • Toys
  • Anything attached to the home itself (structure clean up)

Unsalvageable Items are those that can be identified but have been destroyed permanently.  These items cannot be cleaned and we recommend be thrown away. Our technicians document these items and report to your insurance company.

What about items that can’t be identified?  This is where your home inventory plays a vital role in your claim.  

Only you can prove to your insurance carrier what items were in your home.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We are also a Texas Mold Remediation Contractor for Texas and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Hurricane Emergency Management in North Texas

6/7/2018 (Permalink)

The Dallas Office of Emergency Management offers 24 hour emergency notices to all North Texas residents.

Hurricane Emergency Management in North Texas

For those of us living in Dallas County, hurricane preparedness is different than for those living close to coastal areas, such as Houston, Galveston, or Louisiana.  Many of us living in Dallas County don’t typically live in flood zones, so we don’t tend to prepare as readily as our coastal neighbors.

Yet, understanding how to prepare for a hurricane is still important.  Dallas County is often a safe destination for evacuees. It’s important for us to know evacuation routes, where shelters will open in our city, and where we can drop off food and supplies.

Emergency Management offices are important sources of information and news for information and planning in Dallas County and surrounding counties.

Dallas Office of Emergency Management

Sign Up for Dallas OEM Alerts

Twitter @DallasOEM

Facebook: OEMDallas

Tarrant County Emergency Management

Website

Twitter: @TarrantOEM

Facebook: TarrantOEM

Collin County Emergency Management

Website

Denton County Alert

Sign up Denton Emergency Alerts

Ellis County Emergency Management

Website

FEMA App

Download the FEMA App for nationwide information such as alerts, tips, and shelter locations.  The app allows you to input up to five (5) locations to receive emergency news from.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We are also a Texas Mold Remediation Contractor for Texas and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

State of Texas Emergency Assistance Registry (STEAR)

6/7/2018 (Permalink)

The Texas Department of Public Safety runs the STEAR program.

State of Texas Emergency Assistance Registry (STEAR)

If you need assistance during an emergency event such as a natural disaster, consider signing up for Texas State’s STEAR (State of Texas Emergency Assistance Registry) program.  

STEAR is made for:

  • People with disabilities
  • People with access and functional needs such as:
    • Limited mobility
    • Communication barriers
    • Requiring additional medical assistance
    • Requiring transportation assistance
    • Requiring personal care assistance

STEAR provides local emergency planners and responders with information on the needs of their community.  Available services vary by community. To learn more about your county’s use of the program, visit their Emergency Management Office.

Registration for STEAR is free, voluntary, and confidential.

Register Online at State of Texas Emergency Assistance Registry or dial 2-1-1.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We are also a Texas Mold Remediation Contractor for Texas and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Source: Texas Department of Public Safety

Family Emergency Communication Plan

6/7/2018 (Permalink)

Do I Need a Family Communications Plan? Yes! It's better to be prepared than not. (Photo credit: FEMA).

Family Emergency Communication Plan

The best time to prepare for a disaster is before anything has happened.  Ask yourself:

  • What if something happens and I’m separated from my family?
  • How will I be able to reach my family?
  • Where will we meet up?

Having a communication plan with your family may help you reunite with your loved ones.  You can plan ahead of time how to reach each other and where you will meet.

Text Messages Are More Reliable than Calls

During storms, text messages are more reliable than phone calls since phone lines are often overloaded.  This does not guarantee your text goes through, but it has a better chance of working.

What Should My Family Communication Include?

Meeting Places

  1. What neighborhood place can you all go to meet up?  Include its name, address, and number.
  2. Who is a local person that can provide a place to meet up?  Include their name, address, and number.
  3. Who is out-of-town that can provide a place to meet up?  Include their name, address, and number.

Likely Places to Be

Also, consider where your family spends a lot of time; they may still be at this location when an emergency happens.  

  1. Work
  2. School
  3. Other (daycare, gym, friend’s house)

Have each place’s address and phone number.  

If the general phone line is busy, call someone else that you know inside to verify the whereabouts of your loved one.

Pet Emergency Kit

If you have pets, make sure these places are all willing to take in your furry little one.  Think about what items your pet will need to be safe and comfortable while you’re away from home.  Examples include:

  • Food
  • Water
  • Food bowls
  • Leash
  • Kennel
  • Vaccination records
  • Cat litter with box
  • Medications

Other Emergency Preparedness Considerations

  • If you know a storm is coming, have you prepared your home?  Read our article about home preparedness here.
  • Is your car ready?  Does it have its own First Aid Kit?  Is it filled with gas?
  • Which car will you pick people up in?  Remember to also take your pets with you.
  • Who will pick up whom?  If you’ll be riding in multiple cars, consider making a map for each person’s pick up route.
  • Do you have go bags ready?  If you know there is a chance of a storm, consider packing a go bag ahead of time and keeping it with you.  Take necessary items only.
  • If the roadways are at risk of flooding, how soon will you choose to gather your family?

Where to Keep Your Emergency Plan

Keep a copy of this plan in your emergency preparedness documents bag.  

Also, give a copy to everyone involved in it so they can keep it in their bag or backpack.  It’s a good idea to keep this paper in a sealed plastic bag or even laminating it to make sure its resistant to water.  

Don’t just keep a digital copy on your phone!  If you found yourself with a source of electricity and your phone’s battery died, what would you do?  Go old school and keep it on paper.

Other Emergency Preparedness Considerations

Build a hurricane emergency supply kit.  This checklist will quickly tell you which items you should be prepared to have and breaks it down by category. 

Build a DIY first aid kit.  A first aid does not have to be fancy.  In fact, we recommend buying these items in bulk and simply restocking your kit when necessary.  It also makes it easier and more affordable to have more than one kit in your inventory. 

Prepare a home inventory of your household items.  Your insurance provider will need proof of items you are claiming to have been destroyed or lost.  Only you can provide proof of your claim. 

Create a family communications plan.  Help your family prepare for plans A, B, and C in case of an emergency.  Don't rely on figuring out details on the spot.  

Sign up to receive alerts from your county’s office of emergency management and FEMA

If you have a disability, consider signing up for the Texas Emergency Assistance Registry Program (STEAR)

Trusted Leader in Dallas Storm Damage

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Source: Texas Hurricane Center

What to Include in A Hurricane Emergency Kit

6/7/2018 (Permalink)

Having your Hurricane Emergency Kit ready before the storm hits can save you valuable time. (Photo credit: FEMA)

What to Include in A Hurricane Emergency Kit

Start your emergency supply kit with what you already have at home and then shop for the rest.  Put items into waterproof ziplock bags and then place small items into a backpack. This will make your kit waterproof and easy to carry.

As you prepare your home for a hurricane, know that many other people will, too.  It’s best to stock up early to avoid a run on supplies. Home hardware stores and other retail stores tend to run out of food and supplies as many people in the community rush to prepare.

Don’t depend on your local store being able to restock soon.  If roads are damaged or flooded, stores may not be restocked frequently or at all throughout the duration of the storm.  This was very common during Hurricane Harvey when our own cleanup and restoration crews had to purchase and load our supply trailers with items from Dallas due to a shortage in Houston and Galveston.

Emergency Food Supply -- Food and Water

  • 3 day supply of food that doesn’t need cooking e.g. canned food
  • Can opener
  • 1 gallon of water per day for each person
  • Baby items e.g. food, bottles, formula, diapers

Emergency First Aid Kit and Medications

  • DIY First Aid Kit
  • Prescriptions
  • Hand sanitizer and wipes
  • Toilet paper and garbage bags
  • Dental care and vision products
  • Soaps
  • Diapers
  • Sunscreen
  • Insect repellent
  • N-95 face masks in case of contaminated air - home hardware stores sell these

Family Emergency Communication Plan

Remember: during storms, text messages are more reliable than phone calls since phone lines are often overloaded.  This does not guarantee your text goes through, but it has a better chance of working.

Pet Emergency Kit

  • 3 day supply of food, water, and bowls
  • Medications
  • Vaccination records and photos - place in a sealable plastic bag
  • Crate
  • Leash and toy
  • Cat Litter with box

Are you Sheltering in Place?

Unless required to evacuate, many people choose to stay home and shelter in place.  Before the storm arrives, make sure to do the following:

  • Replace the batteries in your smoke and carbon monoxide detectors.
  • Have a fire extinguisher.
  • Purchase plastic sheeting (we recommend 6mm) and duct tape to seal off doors, windows, and air vents in case of contaminated air.  There is specialty tape that will stick to most surfaces. Make sure to buy the right kind so you don’t run the risk of your containment coming off.
  • Prepare your home ahead of time by bringing in loose, outdoor objects.  This will help you avoid windborne debris damage.
  • Trim tree branches likely to fall onto your property.
  • Clean gutters and drains.  When its raining hard, the water needs to have a place to go.  If your storm drains and gutters are clogged, that water will pool on your roof and eventually find its way into your home.  

If your property is prone to flooding and you have a second story, consider moving your valuables upstairs to keep them from being damaged.  During Hurricane Harvey, we met many homeowners who saved their home’s contents by doing exactly this.

Are you under a mandatory evacuation order?

Don’t wait until you’ve been ordered to go to start collecting your belongings.  Prepare ahead of time by having the following ready:

  • Car repair tool kit
  • Roadmaps
  • Plastic plates, cups, and utensils
  • Blankets, pillows
  • Tent
  • Clothes and waterproof shoes
  • Rain gear
  • Towels
  • Toys, non-electronic

Other Emergency Preparedness Considerations

  • Sign up for alerts from your county’s office of emergency management (OEM) for the latest storm news.
  • Download the FEMA App for evacuation routes and shelter locations
  • Complete a home inventory of your household items to help your insurance company's claim should a disaster happen.

Other Emergency Preparedness Considerations

Trusted Leader in Dallas Storm Damage Restoration

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Hurricane Preparedness Checklist

6/7/2018 (Permalink)

Preparing your home against wind and water damage should happen before the storm arrives.  (Photo credit: FEMA)

Hurricane Preparedness Checklist

The best time to prepare your property for an incoming storm or hurricane is before a storm hits.  If your area is a flood zone and has a probability of being affected by a hurricane, don’t wait -- take action now.

Flood Zones

Flood zones are areas defined by FEMA.  Do you know if you’re in a flood zone? Check out FEMA’s Flood Map Service Center to find out.  Just put in your home or business address.

If you’re in a flood zone, consider getting flood insurance.  Many regular homeowners insurance policies do not cover damage caused by rising water.  Contact your insurance company to know exactly what is covered and what more you can do to protect your home in case of storm damage.

Hurricane Preparedness Kit: Buy Early

As you prepare your home for a hurricane, know that many other people will, too.  It’s best to stock up early to avoid a run on supplies. Home hardware stores and other retail stores tend to run out of food and supplies as many people in the community rush to prepare.

Don’t depend on your local store being able to restock soon.  If roads are damaged or flooded, stores may not be restocked frequently or at all throughout the duration of the storm.  This was very common during Hurricane Harvey when our own cleanup and restoration crews had to purchase and load our supply trailers with items from Dallas due to a shortage in Houston and Galveston.

Hurricane Damage to Prepare For

Wind Damage

Wind damage is damage to your property that is caused by wind.  The wind does not have to be caused by a hurricane or a tornado.  There are times when places around the nation have wind storms.

There are a few things to consider when thinking about wind damage.  

Damage caused to your property directly by the wind.  Wind may blow out your doors, windows, and even damage your roof.  The most vulnerable areas double doors, large windows, and windows with multiple panes.

To do: Reinforce doors and windows.  Many people choose to board up their windows.

If you do not have permanent wind shutters, strongly consider building some onto your property.

Windborne debris.  When the winds are strong, they are likely to pick up items from the street or backyards and blow them around.  This is when you see trampolines landing on a neighbor’s roof and destroyed potted plants. Go outside to your yard and see what is not anchored down -- how much damage could that object cause if the wind picked it up and hurled it at your home?

To do: Anchor outdoor objects or bring them inside.  

Trees.  If any tree on your property broke due to the wind, would it hurt your home?  We have been called to many tree damaged properties where trees weighing hundreds or thousands of pounds have had to be removed off a property.

To do: trim branches that are likely to snap.  Talk to a lumberjack about removing large trees.  

If you are interested in buying or building a storm shelter, make sure it meets ICC 500 Criteria.

Wind Damage Checklist:

  • Purchase window and door board up materials.
  • Have your roof inspected and loose shingles fixed.
  • Anchor items outdoors that may be picked up by the wind.
  • Trim your yard’s trees.

Water Damage Restoration / Flood Damage

With enough time, water will find a way to get anywhere.  However, there are still steps to make your property more flood resistant such as:

  • Clean gutters and drains.  When its raining hard, the water needs to have a place to go.  If your storm drains and gutters are clogged, that water will pool on your roof and eventually find its way into your home.  
  • Water alarms and sump pumps.  A water alarm rings its siren when it comes into contact with water.  This won’t fix your problem, but it’ll give you a chance to know something is wrong and try to fix it before it gets worse.  A sump pump may help you remove water to lessen the damage.
  • Install “check valves” in your sewer line to prevent flood water from backing up into your drains.  
  • Elevate your water heater and electric panel if the areas they’re in are susceptible to flooding.  If your electrical system has been compromised by rising water, the water damage restoration company you use may choose to not use your home’s electricity to run machinery until it’s been checked out by a professional.  This may not sound like much, but finding service professionals during a storm isn’t always easy.

Water Damage Checklist:

  • Buy sand packs if your yard is prone to flooding.  Put them at the base of doors.
  • Clean your gutters and drains.
  • If you have french drains, make sure they are not clogged or prone to clogging.
  • Purchase a water alarm and sump pump.
  • Install check valves in your sewer line.
  • Elevate your electrical panel if it's too close to the ground.

Contents and Household Items

If your property is prone to flooding and you have a second story, consider moving your valuables upstairs to keep them from being damaged.  During Hurricane Harvey, we met many homeowners who saved their home’s contents by doing exactly this.

Contents and Household Items Checklist:

  • Moving blankets
  • Tape
  • Hand truck

Have a Home Supply of Hardware and Tools

Have extra plywood, plastic sheeting (we recommend 6mm), duct tape, and sandbags to protect your property.  Must have tools to have on hand include a flashlight and a multi-purpose tool.

Home Supply Checklist:

  • Extra plywood
  • Hammer
  • Nails
  • Plastic sheeting - 6mm
  • Duct tape
  • Flashlight with extra batteries
  • Multi purpose tool
  • Work gloves
  • Protective eyewear

Other Emergency Preparedness Considerations

Trusted Leader in Dallas Storm Damage

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Storm Watch versus Warning

5/8/2018 (Permalink)

SERVPRO of North Irving offers storm damage cleanup. We are available for 24 hour emergency dispatch.

Storm Watch versus Warning

We hear these terms on TV and read about them online, but what really is the difference between a storm watch vs a storm warning?

Knowing what weather terms mean can help you prepare your home and family for any type of weather event.  The best time to learn them is before any emergency happens.

FORECAST

A forecast tells you what meteorologists think is likely to happen.  A forecast may tell you that storms are possible but not they’re not yet confirmed.  The best action to take with a forecast is just to keep in mind and keep up with the news in case something stronger develops.  

You can stay up to date with future weather forecasts by downloading many free weather apps on Android or iOS.  Make sure you opt for free alerts on your phone or tablet.

Storm WATCH

We remember what a storm watch is by thinking, “We are watching to see if the storm comes towards us.”  

A storm watch means conditions are favorable for severe weather, but will they actually happen?  We don’t know, but the likelihood is yes more than no. Storms are either developing now or will develop.  

Pay close attention to the weather forecast and be ready to take action.  This is a great time to prepare your house if forecasts are calling for a strong storm.  

  • Tie down or bring in outdoor items that can go airborne.
  • Clean out your gutters to prevent water from pooling on your roof.
  • For serious storms, consider boarding up your windows.
  • If a possible tornado is on its way, make sure your safe room is ready.

Storm WARNING

A storm warning means severe weather is occurring or is imminent in your area.  It’s actually happening! Do not delay. Take action now to keep your family and pets safe.

What do I do if severe weather is coming?

  • Have a plan for shelter in place.
  • Where will you place your family?
  • What about your pets?  Bring them indoors.
  • Choose a place without windows nearby.  We recommend bathrooms or large closets that are not touching outer walls.
  • Be ready to live without electricity for a while.
  • Make sure you have clean water and food that does not need to be refrigerated.  A refrigerator only keeps food fresh for up to 4 hours if it stays closed.
  • Have fully charged flashlights ready.
  • Have the means to check the weather forecasts.  A battery operated radio is a great idea.
  • Charge your phones.
  • Put your mobile phones on their charger prior to the storm to be sure you can make calls in case of an emergency.  
  • If you have extra portable batteries, considering charging those as well.
  • Just remember -- during severe weather, your cell phone may not work very well.  If you have a landline, that may be your best bet.
  • Prepare your home for storm damage.
  • Make sure your gutters are clean to avoid water pooling and that you have a working drainage system for your yard.
  • Is everything outside tied down?  If you have a loose bike or lawn furniture outdoors, bring it in or make sure it’s attached to the ground.  Don’t let your backyard debris get windborne.
  • If the storm is severe, consider boarding up your windows to prevent wind damage.

What if my property has storm damage?

SERVPRO of North Irving responds to all types of storm events.  We have serviced many homes, businesses, and schools damaged by storm damage such as large hail, hurricanes, and tornadoes.  

Our technicians and managers were dispatched to Houston for Hurricane Harvey cleanup efforts.  We spent months performing water removal, sanitizing, and drying homes and businesses affected by flood waters.  

We have the experience and expertise you need to put your home back together.  

See some before and after pictures of storm related damage we've remediated.

Storm Damage Repair Available 24/7

After the storm has passed and conditions are safe for our technicians, our work begins.  We provide the following disaster cleanup services to all of Dallas Fort Worth:

  • Emergency roof tarping
  • Window board up
  • Home board up (if damaged occurred to the walls of your home)
  • Temporary fencing
  • 24 hour live security guard to prevent looting

Emergency Restoration Services

We provide 24 hour emergency water removal, cleanup, and drying if water has breached your property.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We are also a Texas Mold Remediation Contractor for Texas and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Hoarding Cleanup Services

5/3/2018 (Permalink)

SERVPRO of North Irving offers hoarding cleanup services to all of Dallas Fort Worth. Photo: today.com

Hoarding Cleanup Services

We are often called to clean and restore properties with hoarding conditions after a fire or water damage.  Many hoarding situations require biohazard cleanup depending on the items being hoarded.  

No matter the type of hoarding help needed, our team has the experience to handle different types of scenarios, even before a damage has occurred.

Hoarding Hazards

  • Hoarding can create cramped living conditions and fill a home to its capacity.  Often, only narrow pathways are available to move from room to room, and the number of items prevents the use of normal living space.  
  • Accumulation can be in every room of the house and may spread to the garage, vehicles, and yard.
  • When there are many items in a room, a fire hazard is caused.  This is due to blocked exits and excessive smoke caused by so many items burning at once.
  • Unsanitary conditions that pose a risk to health may occur.  Keeping a clean environment becomes difficult with a large number of items in a room.  We encounter this when our technicians have to clean around hoarded items as we try to perform water damage restoration.
  • A person who hoards may also choose to collect unsanitary items.
  • Hoarding may cause injury or getting trapped by shifting or falling items.
  • Hoarding may lead to legal issues such as eviction.

Hoarding Services

SERVPRO of North Irving offers hoarding cleanup services, including biohazard clean up involving bloodborne pathogens.  We are a full service cleaning company.

We are prepared to:

  • Inventory, sort, and pack items of value.

Many times, the decision of which items to keep and which to throw away are made by the disaster in the house. In the case of fire damages, many items are often destroyed beyond salvage.  In other instances, a family member or friend will help our client determine which items to keep and which to let go of.

  • If needed, kept items will be transported to our facility for cleaning and storage.

In the case of a water damage or fire damage, the affected items are sanitized.  When there is no disaster, it’s the client’s choice to have their belongings cleaned.  The items are kept in our long term storage until the client is ready to receive them again either at a new location or when their home is rebuilt.

  • Gather and dispose of items that require being thrown away.

Our technicians will inventory the items they can identify and report them to our customer’s insurance company.  Afterward, they are thrown away along with other debris.

  • Identification and cleanup of hazardous contaminants.

Safety is always our top priority, both for our crews and our customers.  If we find hazardous conditions, we will advise everyone but trained technicians to keep away from the area until it has been sanitized.  Our technicians will put on the appropriate personal protective equipment (PPE) and clean up the biohazardous condition they find. Everything will be bagged according to law and disposed of properly.

  • Deep clean of the entire home, including the garage and yard.

When a disaster like a water damage, fire damage, or mold is combined with hoarding conditions, we often recommend that the entire house is deep cleaned for the safety of its occupant.  Deep cleaning includes wet washing carpets, wall cleaning, and air duct cleaning.

  • If any part of the property is permanently damaged, our reconstruction team will rebuild it.

This situation is only warranted when the disaster that affected the home caused permanent damage.  In most cases, water does not do it. Mold and fire damage restoration often do require this level of restoration.

  • If requested, we can provide our services in unmarked vehicles for your privacy.

Your privacy is important to us.  We understand that some homeowners may be embarrassed by the situation they find themselves in and don’t want any added attention to what is happening to their property.  We will do our best to accommodate requests for the use of unmarked vehicles.

Fire and Water Damage or Mold with Hoarding

If we are cleaning a hoarder’s house after a water damage or fire damage, we will also do the following:

  • Perform water damage restoration services such as water removal and drying.

Because water soaks into everything and gets into small crevices, we need to have access to every area of an affected room.  We also need to have room to properly set up our professional drying equipment in the location and quantity the property needs.  For this reason, accumulation of items that inhibit us will have to move.

  • Perform fire damage restoration services.

We will immediately provide emergency roof tarping and board up.  This helps keep the weather outside of the property and cause additional damage.  We will work with our client’s insurance company to also get approval for smoke damage restoration, deodorization, permanent roof replacement, moving and storage services, contents and textile cleaning, and reconstruction.  

  • Perform mold remediation services such as mold inspection and mold removal.

We have a Texas Mold Remediation Contractor license, and we’ve helped many homes with all different types of mold and mold growth sizes.  

When hoarding begins to seriously affect the daily life of your friend or loved one, we’re to help.  Call us today to schedule a free consultation.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Resources:

Mayo Clinic

National Fire Prevention Association

Small Business Week & SERVPRO of North Irving

5/2/2018 (Permalink)

SERVPRO of North Irving has been a trusted leader in the restoration industry since 1986.

Small Business Week Celebrates SERVPRO of North Irving

As we celebrate Small Business Week, our family is reminded of our own business, SERVPRO of North Irving.

Although SERVPRO can be found in every state across the country, each franchise is independently owned and operated -- many of them by families, like ours.

The Weaver family began SERVPRO of North Irving in 1986.  Our small business consisted of its two owners doing everything on their own -- from answering the phone to leaving our small office to do the job itself.  Back then, SERVPRO was only in the business of carpet cleaning. Our phone rang a few times per week, and no one was up to answer a 3 A.M. water damage emergency call.  We were trying to establish ourselves in the Dallas market along with the relatively new restoration industry.

Our family has been in Texas for almost ten generations, and we've always lived and worked in or around our home in Dallas Texas.  We can’t imagine living anywhere else.

Today, our headquarters is only minutes away from downtown Dallas and only a hop away from every major highway.  We chose this location to have a direct path to any job in DFW. Plus, we're only minutes away from the great food and entertainment Dallas has to offer.

SERVPRO of North Irving has grown in the last 30 years.  We now offer 24 hour emergency service to any home or business.  We still do carpet cleaning, but we've added other services as well:

Residential Services

Commercial Services

Esporta

We are one of the few Esporta certified and trained businesses in North Texas.  This makes us uniquely qualified to sanitize clothing and other textiles that have been affected by Category 2 Water, Category 3 Water, Mold, and Smoke and Fire Damage.  With an 85%+ success rate, we have among the highest rate of success in the textile restoration industry.

Storm Damage Cleanup

In the past 30 years, we have traveled to many areas of our country that have been devastated by natural disasters.  We have responded to hurricanes, tornadoes, wildfires, and even major hail damaged communities.

Commercial Services

We have contracts and agreements with many businesses and commercial properties in North Texas.  From being their go to SERVPRO franchise for any size disaster to having their air ducts or commercial carpets cleaned, we are always available.  If you are a business also interested in a long term partnership with us, just give us a call. We offer free consultations.

Reconstruction

Our reconstruction division is the newest in our family of services.  We decided to add this division to our company after talking to many customers who wished we could finish their projects from start to end.  Many times, properties are permanently damaged by a water damage, fire damage, or mold. While we would be available for restoration and mitigation, reconstruction was not part of our offer. 

In the end, we listened to the call of our customers and opened reconstruction to become one of the few full service restoration contractors in North Texas.  We take our slogan, “Like it never even happened.” to heart!

Check out our before & after photo gallery of work we’ve recently done.

Restoration Industry Experts

We have grown to be a trusted expert in the restoration industry, and we’re now also a full service restoration provider.  We have a great group of employees that help us accomplish this every day.

We’ve grown from our first two employees.  Today, our family employs 30 full time and highly trained technicians.  Our staff loves the work they do -- some of them have been even been with us for nearly 15 years!  Our work is not easy and many days are long, but the amount of time we spend with each other makes us tight knit.  We have seen each other get married, have their first child, and even welcome grandchildren. We wouldn’t have it any other way.  

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

How Clean is the Gym?

2/13/2018 (Permalink)

This shower floor in Plano, Texas has an ATP score of over 3,000--well above the <10 score we maintain for safety and cleanliness.

Bacteria in Athletic Training Facilities

It’s sometimes easy to see when something isn’t clean.  A floor can have mud tracks or a piece of equipment an unpleasant smell.  Yet, sometimes, what looks clean can actually be hosting a high level of bacteria that isn’t visible to the naked eye.  

Microbial contamination is very common in athletic facilities, but it can happen everywhere.  Bacteria is present in hospitals, schools, hotels, stores -- everywhere. Every surface and textile can host microorganisms, including allergy and disease causing bacteria including MSRA (staph infection bacteria), gram negative bacteria (salmonella, E. coli), fungi, mold, and mildew.   

Dirtiest Places in the Gym

SERVPRO of North Irving tested an athletic training facility for contamination levels, and we found high levels of bacteria in the following places (click for photos):

In an athletic environment, it's important to clean surface areas where athletes are likely to make contact and ensure that the disinfectant used is safe for skin contact and does not leave an unpleasant or lingering odor.  

Top 5 Cleaning Questions

When we’re asked to clean facilities, five questions are normally asked:

  1. How do you clean these areas without leaving a chemical odor or harming an athlete's skin?
  2. How do you really know its clean?
  3. When are you available?
  4. How fast can you do the work?
  5. What’s the cost?

1. How do you clean athletic training facilities and equipment without leaving an odor or harming an athlete's skin?

SERVPRO of North Irving has various options to help meet the needs of different teams and facilities.  A popular option is to use a Fragrance Free Disinfectant with antimicrobial, mildewcide, bactericide, fungicide, and deodorant properties.  

Once this cleaning agent is dried on the surface, it’s safe to touch.  To further help eliminate odor, we can also install a temporary air scrubber with carbon and HEPA filtration for the duration of the cleaning process.  

Whatever the needs of your facility, rest assured that we will find a way to help.

2. How do you really know its clean?

When it comes to health and safety of players, looking clean is not good enough.  

Clean has to be proven.  

We approach cleaning tasks with an objective and science based approach.  We use ATP testing to prove contamination levels. ATP -- adenosine triphosphate -- is found in all living cells.  Anything alive has ATP. The greater the ATP level, the greater the microbial contamination.

We take an ATP sample before and after cleaning.  We test before to prove that the item is contaminated enough to warrant professional cleaning and afterward to prove it's been sanitized successfully.  

To read a thorough explanation of ATP tests and what their results mean, read our article “Proving Cleanliness on Hard Surfaces.”

Check out a before and after photo:

Sink Handle Before & After

  1. When are you available?

We are available 24 hours a day.  Cleaning should be scheduled when the facility is not in use.  

  1. How fast can you do the work?

The time it takes for testing, pre-cleaning, sanitation, and post-testing varies on the size of the facility and the degree of contamination.  Most facilities can be cleaned in less than one (1) day.

  1. What’s the cost?

The cost is dependent on the size of the facility, the number of equipment that needs sanitizing, and the state of cleanliness.  For example, it is much easier to quickly clean an entire gym with just a few pieces of equipment and light soil. An athletic facility with lots of equipment and heavy soil levels takes more time and therefore has a higher cost.

Give us a call to schedule a free consultation and bid!

Ready for Professional Cleaning Services?

If you’re unsure whether you need professional cleaning services like ours, we can still test your facility for contamination levels and provide you with a report that will detail which areas pose a health risk to athletes and should be cleaned.  

Give us a call at (972) 986-7677 to schedule an estimate.  We will take a look at your facility and will provide you a bid for contamination testing.  

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Proving Cleanliness on Hard Surfaces

2/12/2018 (Permalink)

This shower floor in Plano was ATP tested prior to cleaning. Its score was 3,263--a fail. A passing score on a non-porous material is 10 or less.

Proving Cleanliness on Hard Surfaces

Contamination on hard surfaces happen everywhere -- schools, gyms, stores, homes, and hospitals.  It happens everywhere!

We have been servicing Dallas Fort Worth homes and businesses for 30 years.  We have dealt with all types of contamination, and we have helped thousands of people sanitize their environment.  We have seen it all, and we can help you through it all.

When SERVPRO of North Irving is called to sanitize an environment, we test for contamination levels before and after cleaning.  For us, the cleaning process isn’t just about spraying chemicals and wiping them off. Our cleaning process scientifically proves the success of our work.

Testing for Cleanliness Using an ATP Test

We use ATP testing to prove contamination levels.  ATP -- adenosine triphosphate -- is found in all living cells.  Anything alive has ATP. The greater the ATP level, the greater the microbial contamination.  

We take an ATP sample of different surfaces before and after they are cleaned, and this is how we prove:

1) if your surface is dirty enough to warrant professional cleaning, and

2) that our team has successfully sanitized the area after cleanup

Our primary purpose in testing for ATP is to prove our results and ensure the safety of our customers.  If any item fails to receive a passing ATP score, the area is cleaned again at no added cost to the customers.  Our process is thorough and gives our customers peace of mind.

When a cleaning project is done through an insurance claim, we are sometimes asked by insurance companies and adjusters to prove our work.  This is understandable. They want to make sure their customers are taken care of, too. When this happens, we happily share our photo and paper documentation of our results.

ATP Sampling

How does ATP work?  The process is simple but requires training.   Our technicians are trained to wear appropriate personal protective equipment (PPE) to the contamination site.  We follow strict safety protocols.

First, we use an ATP Sampling Swab and swab the surface area of the affected surface.  The swab is coated with a detergent that lifts ATP from the item. This detergent will not damage the material it touches.  It dries in just seconds.

Then, we moisten the ATP swab with a bioluminescent reagent which will make the ATP create light.  The amount of light that is created is directly correlated to the amount of ATP.

Finally, we insert the wet swab into an ATP meter to measure our results.  The result we receive is in Relative Light Units (RLU). Using this data, our technicians know the level of contamination.  

Our measurement for hard surface, non porous contamination is:

  • Pass:  =<10 RLU
  • Fail: >10 RLU

A Pass score puts the item at a food grade safe level, meaning it is clean enough to prepare food on without the risk of contamination.  When we clean an item, we often get a passing score on our first try in about ten minutes.

If an item receives a fail score, it will be cleaned again.

The Cleaning Process

SERVPRO of North Irving ensures our cleaning process is objective and science based.  We use EPA registered disinfectants with antimicrobial, mildewcide, bactericide, fungicide, and deodorant properties.  

Our disinfectants helps prevent:

  • Bacteria that causes allergies
  • Disease causing bacteria including MSRA (staph infection bacteria)
  • Gram negative bacteria (salmonella, E. coli)
  • Fungi
  • Mold
  • Mildew

The specific disinfectant we choose for your project will depend on the type of contamination present.  

After pre testing the area and finding the trouble spots, our technicians will apply the correct disinfectant.  We will do this in one pass and allow the chemical the appropriate dwell time for it to be completely effective.  After dwell time, our technicians will clean the area and get any remaining chemical spray off. Afterward, we will perform an ATP post test to make sure it’s clean.

All pre and post test ATP results are documented and can be provided to you at the end of the project.

Odor Removal

If odor is a concern, we can use a fragrance free version of a deodorizer, which contains all the same bacteria eliminating properties.  We can also temporarily install an air scrubber with carbon and HEPA filtration for the duration of the cleaning process.

Proven Clean

When it comes to health and safety, looking clean isn’t good enough.  Trust us to decontaminate your living space with the highest quality disinfectants and scientific testing tools available today.  

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Fire Damage Restoration Terms

1/18/2018 (Permalink)

If you should ever need our help, our team of fire damage experts will walk you through the process of cleanup and restoration.

When a property experiences a fire, a homeowner and commercial property manager will begin to hear a lot of terms they may be unfamiliar with.  Familiarizing yourself with this vocabulary will help facilitate your understanding of what is happening.

Rest assured that if you should ever need our help, our team of fire damage experts will walk you through the process of cleanup and restoration.

Fire Damage Restoration

This is a general term that says a fire occurred on the affected property and now requires restoration services.

Structural Stability / Stabilizing the Structure

This refers to the need to make a structure safe enough for our technicians to begin fire clean up and restoration work.  The fire must be completely put out and we must have authorization from the homeowner to begin with. If the fire department was called, our teams must also wait for their approval to approach the property.  Fire board up services may include roof tarping, board up, temporary fencing, and a 24 hour live security guard.

Emergency Roof Tarp

A thick, weatherproof piece of plastic tarping will be attached to the roof to prevent precipitation from entering the building and causing secondary damage.  

Board Up

We install pieces of board over damaged windows and doors to prevent precipitation from entering the building.  This also signals to possible intruders that the property is being cared for and watched.

Temporary Fencing

We install a temporary fence is installed around the perimeter of the property.  If an entire fence isn’t needed, we’ll only install it around highly damaged areas.  A temporary fence helps prevent possible theft and keeps the general public away from sensitive areas.

Security Guard

When a structure cannot be immediately stabilized (for example, it’s raining and it’s not safe to tarp the roof), a 24 hour security guard will be hired to protect the property.

Secondary Damage

Secondary damage is a damage which did not come from the original source.  For example, in a fire damage, the fire is the primary damage. Secondary damage may come from the water damage caused during firefighting efforts.

Pre Loss Condition

Pre loss condition is a common insurance term.  It means to put the property back together the way it was before the fire damage.  

Smoke Damage Restoration

Smoke damage restoration is when we remove smoke particles have embedded themselves in a material, like a wall, clothing, or piece of furniture.  Smoke damage cannot usually be seen, but it can be smelled. Smoke damage cleanup and odor removal should take place.

Soot Damage

Soot damage is when soot has embedded itself into a material.  Soot is produced by the incomplete burning during the fire. It is acidic and causes damage to materials when it’s not properly or promptly cleaned.  Only some fire damage restoration companies have the technology and training to clean soot covered clothing and textiles. If your company offers this service, ask them if they will clean your items in house or use a subcontractor.  Many times, companies send your items to a subcontractor and raise the price of your fire damage restoration. At worst, they may choose to send your items to a dry cleaner which cannot clean soot covered clothing properly and end up embedding it into the fabrics permanently.  

We are a full service restoration company.  When we offer to clean your soot affected items, we will clean them in house.  We are one of the few certified Esporta Wash System businesses in North Texas. Our technicians have been specially trained to clean smoke and soot out of clothing.

Demolition

Demolition means a material has to be taken out of the property.  This happens when the material has experienced permanent damage and cannot be cleaned.  This is often true to badlt burnt walls and flooring. When this happens, our reconstruction team replaces it.  

Containment

Containment is when thick plastic is installed in order to isolate the air space of a room.  This is done so that odor removal techniques can be more effective or to prevent an unaffected area of a property from becoming contaminated by smoke particles and debris.

Air Scrubber

A machine that cleans the air.  

HEPA Filter

HEPA stands for High Efficiency Particulate Arrestance.  This is a type of air filter that can catch particles as small as 0.3 microns.  This is our filter of choice when using an air scrubber.

Odor Removal or Deodorization

Odor removal or deodorization is when an item or property is rid of smells caused by the fire damage.  We use various techniques to achieve this, such as fogging, ozone, hydroxyl, and using various chemicals to clean.

Structural Framing

Structural framing refers to the structure of the property, like beams.  If the structure has been damaged, demolition must happen. Then, our reconstruction team will replace it.

Contents or Household Items

Contents or household items are things that are not part of the structure, like furniture, appliances, and toys.  When affected, contents can either be cleaned on site or taken back to our cleaning facility.

Textiles

If you turned the property upside down and everything fell out, the items that fell and did not break are textiles.  These include clothing, shoes, plush animals, etcetera.  When affected, textiles are taken back to our facility for cleaning.

We are one of the few certified Esporta Wash System businesses in North Texas.  Our technicians have been specially trained to clean smoke and soot out of clothing.

Moving Services / Pack Out and Pack Back

When the structure isn’t safe, contents and textiles are moved out of the property and taken to our facilities for cleaning and storage.  They are returned when the property is clean, reconstructed, and safe for inhabitants. Items may also be delivered to a second location if the owner would like them returned sooner.

Storage

Items that have been packed-out are stored in our facilities until they can be returned.

HVAC and Air Duct Cleaning

HVAC stands for Heating, Ventilation, and Air Condition system.  Air ducts are the pathways for the cold or warm air to travel around the property.  Many times, the HVAC system needs to be cleaned after a fire damage because smoke has accumulated inside of it.  The last thing we want to happen is to have the entire property cleaned only to turn on the HVAC and have smoke particles blow out of the ducts and contaminate everything again.

SERVPRO Emergency READY Profile

The SERVPRO Emergency READY Profile helps provide a plan of action for a property before any disaster happens.  It provides us your property’s information, like room sizes and types of flooring.  This way, our response is faster, should anything ever happen.

You can fill one out on your own using SERVPRO’s READY Plan website or you can schedule one of our team members to visit your property and fill one out for you at no cost.  

Be sure to list SERVPRO of North Irving as your preferred SERVPRO franchise!

Insurance Claim

When you report your fire damage to your insurance company, your agent or insurance adjuster will file an insurance claim and provide you with a claim number.  The administrator from our office will ask for your claim information to establish a relationship with your adjuster, with whom we will communicate almost every day. 

Insurance Deductible

This is the amount of money you agree to pay out of pocket for your insurance claim to be processed.  Ask your insurance company for your deductible amount.  Since we are not allowed to look at your insurance policy, we cannot tell you what your deductible is ourselves. 

Do you have a question?

Contact us any time.  We're more than happy to explain our process. 

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

How to Prevent Mold Growth After Water Damage

1/17/2018 (Permalink)

If you find mold or suspect mold in your home or business, leave it alone and give us a call instead. We offer free mold inspections.

How to Prevent Mold Growth After Water Damage

When a water damage remediation is handled properly, the chance for mold growth should remain small.  Choosing the right water restoration company plays a big part in preventing mold growth after a water damage.

Water Damage Restoration Tips

Make sure the water damage company you hire does the following:

  • Makes you a priority.  If you give them a call and they don’t give you a specific time frame for arrival, look elsewhere.  A water damage needs to start being remediated as quickly as possible to avoid secondary damage. Mold growth, for example, starts after only 48 hours.
  • Uses professional equipment.  They should use at least use air movers or axial fans and dehumidifiers.  More advanced restoration companies may also use water extraction mats to help save hardwood floors.  
  • Disinfectant affected areas.  This is especially important when your water damage is a Category 2 or Category 3 (gray or black water).  These categories of water have contaminants that can be unsafe to the touch.
  • Has a drying plan.  If the company you hire just wants to just perform water removal, they are not completing the project properly.  Find someone else who will do the job right.
  • Use professional equipment to monitor the drying process.  The right water restoration company will visit your property every day.  They will make sure the humidity in your home is decreasing and everything is drying quickly.  They should write down all of their data and be able to present it to you or your insurance adjuster upon request.
  • Can work with your insurance company.  There are lots of small companies that are willing to send you a bill, but not everyone has the experience to work with all insurance companies to process your water damage claim.  

Water Damages and Mold

Mold grows in humid environments, so it's natural that mold growth happens readily after a water damage.  Your water damage restoration company should do all they can to prevent mold growth after a damage. It’s still important to be knowledgeable about mold growth yourself to prevent another disaster.

What is Mold?

Mold is a fungus that is naturally occurring in our environment.  It cannot be completely removed. Many restoration businesses advertise “mold removal” and even guarantee to remove all mold.  This isn’t possible. What you are going to be doing is removing the triggers in your home that can trigger a mold infestation.

Where Mold Growth is Likely

Mold is likely to grow in places that are

  • Dark
  • Warm
  • Humid

These places include

  • Under sinks (kitchen and bathroom)
  • Bathrooms
  • Laundry rooms
  • Near water heaters
  • Behind walls where water pipes are laid

Mold growth is also likely to grow in places that have previously had a water damage that wasn’t dried properly.  

Sign of Mold Growth

If you smell something musty in the air or see colored spots growing on your walls, you may have mold.  Common mold colors are black, white, and green.

If you find mold or suspect mold in your home or business, leave it alone and give us a call instead.  We offer free mold inspections.

Mold Prevention Tips

  1. Fix anything that is leaking.  

That includes pipes, windows, and your roof.  A leak that isn’t fixed will eventually cause mold growth and damage the structure that is absorbing its moisture.  Most people discover a leak when they see secondary damage to their home. Examples include a small pool of water on the floor or a water spot on their ceiling.

If you find water damage to your ceiling, read our article “Ceiling Water Damage” and know what the next steps to take are.

  1. Control the humidity in your home.  

Mold likes to grow in high humidity.  An appropriate humidity level for your home is 40-50% Relative Humidity (RH).  In the winter months, it may be lower than 40% RH. You can purchase a home hygrometer and temperature gauge at your local home and hardware store or online for less than $10.

  1. Ventilate humid areas.  

Humid areas in homes are typically the kitchen, shower, and laundry areas where warm water is used.  After doing any of these activities, turn on your ventilation fan.

  1. Hire an experienced and proven water damage cleanup company.  

If your property experiences flooding, hire a company with a record of successfully cleaning water damages from properties.  This company should be easy to find online and have a long reputation as a leader in the restoration industry. Make sure they have a 24 hour emergency line and that they can serve you as your emergency starts.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

How Quick is Mold Removal?

1/17/2018 (Permalink)

As mold experts with a Texas Mold Remediation Contractor License, we understand mold and mold growth.

How Quick is Mold Removal?

When a residential or commercial property owner finds has a mold problem, one of the first questions we are often is how long does the mold removal process take.  

What is Mold?

Mold is a fungus that naturally occurs in our environment and exists in microscopic spores.  It cannot be removed from an environment completely.

Mold Removal versus Mold Remediation

Many mold remediation companies advertise “mold removal” and even guarantee they will remove all mold.  This isn’t possible.  As mold experts with a Texas Mold Remediation Contractor License, we understand mold and mold growth.  

When you call us out for a mold job, we will first perform a mold inspection.  Our goal is to find the source of the mold and find out how much it has spread and onto what surfaces.  Figuring out the mold’s spread is crucial to complying with Texas State Mold Law.

Texas State Mold Law

Texas requires a licensed mold remediation contractors to remediate mold in residential and most commercial properties when the size of the mold is more than 25 contiguous square feet.  This means that mold growth under this rule does not need to be reported to the state.

The speed of the job depends on the size of the mold growth.  

When we perform a mold inspection, we will be able to tell you quickly if the size of your mold growth falls under the requirements of Texas State Mold Law or not.  

Mold Less than 25 Contiguous Square Feet

If the mold growth is less than 25 contiguous square feet, then the mold does not need to be filed with Texas.  Our mold remediation specialists can begin remediation immediately.

Mold More than 25 Contiguous Square Feet

If the mold growth is more than 25 contiguous square feet, then it falls under Texas Mold Assessment And Remediation Rules (TMARR), which require:

  • A Texas Licensed Mold Assessor to write a Mold Protocol.  We cannot legally choose an assessor for you, but we can give you a list of assessors for you to choose from.  Make an appointment with them and ask for a Mold Protocol.
  • A Texas Licensed Mold Contractor (us) will file a Work Plan and schedule the job with the State of Texas.  Once the Work Plan is filed, we must legally wait at least five (5) business days before starting the job.
  • When we finish the mold remediation, the Mold Assessor has to check the cleaning to make sure it’s successful.  If it is, they will issue a clearance document.
  • The Texas Licensed Mold contractor (us) can then issue a Certificate of Mold Damage Remediation to you which documents the success of the cleanup.  Forward this document to your insurance company and keep it in your files for any future home buyer.

What To Do with Your Mold Until Help Arrives

We can often arrive at your property within a day of your call, but if your mold growth falls under the Texas Mold Law guidelines, there are a few things to keep in mind while the five days mandatory waiting period pass.

  • We can install mold containment.  We will install mold containment around the moldy area to prevent spores from escaping the space.  The containment should not be disturbed.
  • We can install air scrubbers with HEPA filters.  We can install these specialized air scrubbers to catch any mold spores that may be in the air.  This will prevent the spread of mold to other areas of the property.
  • Do not disturb the area with mold.  Disturbing mold is very easy -- all it takes is some wind to blow the spores around.  For this reason, we ask you to leave the contained area the way we leave it.
  • Do not attempt to clean the mold yourself.  Many times, mold spread is caused by someone unfamiliar with professional mold remediation practices.  Leave the mold cleanup licensed professionals who can properly restore your home.

The Mold Remediation Process

Whether we can start immediately or we’ve been cleared by Texas, the mold remediation process is straightforward. 

  • Our mold remediation specialists will use the appropriate chemicals to clean the area where the mold growth is.  
  • Mold containment and HEPA air scrubbers will continue to run throughout the duration of the project.  We do this to make sure no spores travel and infest another area of your home.
  • If you have mold infested clothing or other objects, we will take them to our cleaning facility for sanitation.  We are one of the Esporta licensed businesses in North Texas with the technology and certifications required to perform mold removal services on clothing.
  • When mold is left alone long enough, it begins to eat the surface it’s living on.  If we find that the mold has caused permanent damage to your property, that part of your structure has to be cut out.  We will dispose of all mold containing debris according to Texas Mold Law.
  • If you choose, our reconstruction team will rebuild any portion of your home that had to have demolition.  Reconstruction is crucial when the affected structure is part of the structural integrity of the home, such as attic beams or load bearing walls.
  • Our mold specialists will sanitize and seal any mold affected area to prevent future mold growth.
  • If you have filed an insurance claim, we will work with your insurance adjuster to get your mold remediation claim approved and processed.  
  • We will provide a final clean up of the remediated area to make sure its safe for all inhabitants.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

How Does Mold Grow?

1/17/2018 (Permalink)

Mold reproduces by spores. When it’s disturbed, the mold spores fly into the air.

How Does Mold Grow?

What is Mold?

Mold is a fungus that occurs naturally in the environment.  We find mold outdoors, indoors -- pretty much everywhere.

Mold becomes a problem when its levels get too high.  Some sensitive individuals may react to mold more readily than others, but 100% mold removal is impossible.  The goal is a professional mold remediation company is to remove as much mold as possible from a home or business so that its levels are safe and healthy.

In What Conditions Does Mold Grow?

Mold loves to grow in warm, dark, and moist environments.  People living in warmer climates tend to have more mold growth problems than those living in colder temperatures, but mold growth is still possible everywhere.  We’ve even seen mold grow in a freezer!

How Does Mold Grow?

Mold reproduces by spores.  When it’s disturbed, the mold spores fly into the air.  If the mold spore lands on another service that it can live off of, it will.  Mold needs moisture to survive, so the likely spot where you will see mold growth is in a place that is humid.

How Does Mold Spread?

We typically find mold right at the source of water that it's feeding on.  For example, we often find mold under sinks, bathrooms, and laundry rooms. Typically, there is a small water pipe leak that hasn’t been detected.

Sometimes, we also see mold growing in a spot away from the original leak.  This is because the mold was disturbed at some point and cased its spores to fly into the air.  

There doesn’t have to be a leak near the mold growth for it to grow.  Mold can come into your home or business from outdoors through doorways, windows, the HVAC system, and even on your clothing or pet’s fur.  

How Long Does it Take for Mold to Grow?

With a constant source of food, mold can begin growing in as little as 48 hours.  Food for mold are materials like wood, drywall, and cotton. Add some moisture to that, and your mold will be actively reproducing.  

Mold growth is quick.  This is why our company wastes no time when our customers have a water damage.  We have a 24 hour emergency line, and we are available every day of the year. No matter the time of day, we will respond to any water damage emergency in an effort to avoid secondary damage to your home, such as mold growth.

Other Mold FAQ

When a homeowner or commercial property manager finds mold, they often have a lot of questions.  When our mold specialists arrive to inspect the property, we’re often asked:

  • Is mold dangerous?
  • How fast is mold remediation?

Is Mold Dangerous?

According to the Center for Disease Control and Prevention (CDC), mold may cause a variety of health effects in some individuals and none in others.  

Our mold remediation specialists treat all mold in the same way.  Safety is always our top priority, which is why we take every precaution when performing mold cleanup.

How Quickly Can You Get Rid of Mold?

Mold is a natural part of our environment and cannot be completely removed.  Mold remediation companies who make the claim to be able to fully remove your environment of mold simply can’t.  Instead, we can remediate mold growth to help the levels of mold in your property be safe for its inhabitants.  

How quickly we can remediate your mold depends on its size.  We’ll have a better idea of the length of your mold remediation project once we have completed a mold inspection.

Texas Mold Law

Texas requires a licensed mold contractor to remediate your mold, which SERVPRO of North Irving is.  Texas Mold Law states that:

If your mold is under than 25 contiguous square feet, the mold does not need to be reported to Texas and we can begin remediation immediately.  

If your mold is over 25 contiguous feet, then it mold falls under Texas Mold Assessment And Remediation Rules (TMARR), which requires:

  • A Texas Licensed Mold Assessor to write a Mold Protocol.  We cannot legally choose an assessor for you. Instead, we can give you a list of assessors for you to choose from.
  • A Texas Licensed Mold Contractor (us) will file a Work Plan and schedule the job with the State of Texas.  Once the Work Plan is filed, we must legally wait at least five (5) business days before starting the job.
  • When we finish the mold remediation, the Mold Assessor has to check the cleaning to make sure it’s successful.  If it is, they will issue a Clearance Document.
  • The Texas Licensed Mold contractor (us) can then issue a Certificate of Mold Damage Remediation to you which documents the success of the mold cleanup.  Keep this document and give a copy to your insurance provider. You’ll also want to hold on to it for any future home buyer to prove you’ve taken care of your mold problem correctly.

Our mold specialists will walk you through the mold remediation process regardless if its documented with the state of Texas or not.  We’ll make sure you and your property are taken care of.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Brown Spot on Ceiling After Water Damage

1/17/2018 (Permalink)

brown spots on ceiling This large water spot was created due to a water leak on the floor above. Water spots can also be much smaller.

Yellow Stain on Ceiling After Water Damage

You’ve likely seen a brown sport or a yellow stain on ceiling drywall somewhere, like a living room ceiling.  These yellow stains with light brownish borders are water spots, which are often caused by a roof or pipe leak above the ceiling where the spot is located.

Many DIY websites advice you to find and fix the cause of the leak and then apply latex paint on the spot on the ceiling to cover up the stain.  

But you also need to check for moisture! If you have a water damage and don’t properly dry the area it affected, you are setting up an environment ready for mold growth.

Moisture Leads to Mold in Attic

Since we tend to see these water stains on a ceiling, we tend to spot the area of trouble coming from the attic.  Some homeowners and commercial property managers that have called us have followed DIY advice websites but forgot to check for moisture.  What this means is simply that they didn’t properly dry their attic after finding a water damage, which many times is caused by a roof leak.  The result was an attic space that remained dark, warm, and humid. In other words, the attic became a prime spot for different types of mold growth.

The problem of indoor humidity is also common in places where hot water is used.  For example, bathrooms where a hot shower is run at least once a day are prime spots for moisture problems.  A simple solution is to turn on the exhaust fan after running hot water. This lets the humidity leave the room which will help with possible mold growth.

Underestimating the Water Damage Restoration Process

Many people underestimate the water damage restoration process, and we can understand why.  On the surface, it all looks simple enough. Extract the water, set down drying equipment, and you’re done.  However, there is science behind the decisions made by professional water damage restoration companies.

For us at SERVPRO of North Irving, every decision is data driven.  Our technicians use a sophisticated program that uses psychometric measurements and principles to set just the right amount of drying equipment.  We’re also trained to place that equipment in the correct places to maximize the efficiency of our professional machines. Finally, we visit every water damaged property every day to monitor atmospheric readings that tell us how well the drying process is going and if we need to make any changes.

What If I See a Water Spot on My Ceiling?

Don’t wait to get it taken care.  Since the spot is a symptom of a problem in the space above it, delaying getting it fixed may result in further damage to your property.  

SERVPRO of North Irving is a full service provider.  If you find a water spot, we’ll do the following:

  1. Find the source of the leak and get it fixed.  

The leak will likely be from a slowly leaking pipe or small roof damage.  In the case of roof damage, we will install an emergency roof tarp to prevent other types of weather from entering your home.  Our reconstruction team can give you a bid to permanently fix your roof, or we can work directly with your insurance company to process your roof damage claim.

  1. Check for wet structure and materials in your attic.  

We will inspect your attic and find all the wet spots.  Our team of technicians will set up the right professional equipment to start the drying process.  We will monitor the equipment and atmospheric readings of your attic every day until we know its been dried to goal.

Any insulation that is wet will have to be removed.  We will bag it and vacuum the area to get the space ready for new, dry insulation.

If we find that any material has been permanently damaged due to the water damage, it will be removed and replaced.  It’s especially important to replace structural elements a home needs to stay stable like cross beams. Our reconstruction team will get involved if any rebuild needs to happen.

  1. Perform a mold inspection and, if needed, mold remediation.

If we find a mold problem in your attic,  we will begin mold remediation steps.  If the mold growth is small (under 25 contiguous feet), then Texas Mold Law allows us to start mold remediation immediately.  If the mold growth is large (over 25 contiguous feet), then we are obligated to file the mold project with the State of Texas.  We have handled both situations hundreds of times for all kinds of mold, and we will walk you through it every step of the way.

  1. Inspect your ceiling.

If your ceiling is intact, dry, and safe, it’s okay to leave it as is.  If you’d like it repainted to match the rest of your ceiling, this can easily be scheduled.  

If your ceiling has suffered permanent damage, we will cut out the damaged portion and dispose of it.  A temporary ceiling cover will be placed to protect the room from the work happening in the attic. The damaged portion can be rebuilt by our reconstruction team and painted to look at like the rest of the ceiling.  

Filing an Insurance Claim

If you choose to file an insurance claim, we’ll be there to help.  We routinely work with every insurance company to process our customer’s claims.  

Once you receive a claim number, the administrator assigned to your file will make contact with your insurance adjuster and begin the paperwork.  We will send your adjuster daily updates and documentation of the work being performed. If you ever have any questions about your claim, your administrator will be ready to help.

Trusted Leader in Water Damage Restoration, Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available for dispatch 24 hour emergencies every day of the year.  We are faster to any size disaster, and we can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Winter Storm Damage Restoration Services

1/17/2018 (Permalink)

SERVPRO of North Irving is always active during storm damage situations in Dallas Texas.

Winter Storm Damage Restoration Services

Storms are not a very common occurrence in Texas.  In Dallas, we see just a few days of freezing temperatures in a year.  Every few years, a hail storm strong enough to cause damage can occur. Otherwise, we have the luxury of enjoyable temperate or warm temperatures for the majority of the year.

Yet, when there is a winter storm in Dallas, we see a sharp increase in properties that experience storm damage.  From flooded homes due to frozen water pipes bursting, to fire damages caused by portable heaters, we are always ready to help.  

SERVPRO of North Irving is always active during storm damage situations.  

We offer the following services:

Water Damage Restoration or Flood Damage

Water damage restoration is usually caused by frozen water pipes that have burst.  

Fast water removal is important to prevent further damage to your wet items.  This is why we are available 24 hours a day, every day of the year, to start your water damage repair.  

When we arrive, we will inspect your property and determine the extent of the damage.  We will also determine the water category. If the water is Category 2 or Category 3, we will spray sanitizer on all affected areas.  

Then, we will perform water removal services.  Our technicians will either use a truck mounted pump or other water extraction equipment to remove the water quickly.  Moving furniture in affected rooms will likely be necessary to reach every area of the room. If the rooms are carpeted and affected by Cat 2 or Cat 3 water, both the carpet and the pad may have to be removed.

When all standing water is gone, we will place drying equipment in your home.  Our equipment will be strategically placed and other modifications will be made to your room to ensure our drying process is effective.

Every day afterward, a technician will stop by your property for an equipment check.  This means we will:

  • Monitor all equipment to make sure it’s working effectively.
  • Monitor the atmospheric conditions of your property to make sure the humidity and temperature are conducive to drying.  We do this to prevent mold growth.
  • All data is recorded and sent to your insurance adjuster to validate our drying process.

Fire Damage Restoration

Fire damages are common during the winter months in Dallas Texas.  Many of them are caused by improperly used space heaters or fireplaces.  The holidays also see an increase in oven fires and kitchen fires.

Even when a fire hasn’t happened, smoke damage restoration is necessary when candles and fireplaces are not watched carefully.  

Regardless of the reason for the smoke and fire damage, we provide:

Full Service Fire and Smoke Restoration Process

We are one of the few fire damage restoration companies in North Texas that is full service.  We do everything from cleaning and restoration of your property and everything inside of it, to reconstruction, to 24 hour emergency response service.  We are have honed our fire damage restoration process after 30 years of experience.

Emergency Roof Tarp

We will tarp the fire damaged portion of your roof using thick, weatherproof plastic.  This will prevent further precipitation from entering your home until the roof can be permanently fixed.  Our reconstruction division will contact your insurance company and request permanent roof replacement.

Board Up

We will board up any damaged portion of your property like doors and windows.  This will prevent precipitation from entering your home, deter theft, and keep unauthorized persons from entering your property.  If our team cannot perform a board up due to bad weather, we will hire a 24 hour live security guard to monitor your property.

Temporary Fencing

We can install a temporary fence around your property to deter the public from entering and provide an extra layer of security.

Security Guard

Sometimes it’s not possible to perform emergency boards ups or install temporary fencing.  This may be true in the middle of a storm, for example. When this situation happens, we will assign a security guard to protect your property.  After the storm cleans, our technicians will provide emergency services.

Moving Services

Moving services are often necessary after a fire damage.  This is especially the case when the majority or entire property has been affected by smoke and soot.  

We will pack out your property’s household items and take them to our facility where they will be cleaned and stored.  Once your property has been cleaned and reconstruction is complete, we will deliver the items back to you. If you have the need to live in a temporary residence, we are also glad to deliver your items there.

Storage

When moving services are needed, we will provide storage space to keep your items safe until they can be returned.

Textile Cleaning

If you have textiles that have been affected by Category 2 Water or Category 3 water, they will be taken to our facility for cleaning.  Textiles include clothing, plush animals, and shoes. We can also clean clothing that requires smoke odor removal, soot removal, or mold removal.  

We are one of the few Esporta certified firms in North Texas.  Our business will pack your damaged clothing and take it back to our in house cleaning facility.  Our Esporta cleaning technicians have cleaned thousands of pieces of clothing with a success rate of over 85%.  This rate of success is among the highest in the clothing cleaning industry.

Most of our customers need some of their clothes back immediately to continue living their day to day life.  We understand this need, which is why priority clothing can be cleaned and returned in as little as 72 hours.  The rest of your wardrobe will be cleaned and kept in storage until you can receive your entire delivery.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

SERVPRO Emergency Ready Profile for Businesses

1/17/2018 (Permalink)

We have helped businesses in Dallas Fort Worth recover from storm surges, water damages, fire damages, and storm related events.

SERVPRO Emergency Ready Profile for Businesses

50% of businesses don’t reopen after a disaster.  The reason is often preventable -- many of these businesses didn’t have a plan in place for restoration and reopening.  This doesn’t have to happen to you.

Pre planning for any disaster can save valuable time and help you know what your plan of action is before anything has even happened.  We have helped businesses in Dallas Fort Worth recover from storm surges, water damages, fire damages, and storm related events such as hail damage, wind damage, and even lightning strikes.  We have a 24 hour emergency line to make sure our response is always immediate.

Knowing you are “Ready for whatever happens” will build trust with your clients and employees.  They will know that although your business was momentarily affected, they won’t have to be. You can reassure them that their employment is safe and everyone will be ready to get back to work in a short period of time.

We work quickly for you because we know business interruptions are expensive.  We understand your property has to be remediated quickly and correctly by a professional cleaning company.  

The SERVPRO Emergency Ready Profile (ERP) reduces business interruption by having an immediate plan of action.  Knowing what to do and what to expect in advance is the key to timely mitigation. Being ready will help minimize how water damage and fire damage affect your business and how quickly you can get back to making a profit.

The SERVPRO Emergency READY Profile Provides:

A no cost assessment of your facility.

There is no need to allocate funds to critical pre planning.  Simply give us a call, and we will record vital data about your property that will help us pre plan remediation procedures in case of an emergency.

A concise Profile Document that contains only the critical information needed in the event of an emergency.

A Profile Document takes little time to complete and will not take you away from current projects.  This small time investment will save a lot of time later, if ever needed. If you don’t have time to gather the information to complete this document yourself, just give us a call.  We’ll be glad to do the work for you, free of charge.

A guide to help you get back into your building following a disaster.

A guide can help minimize the amount of time your business is inactive by having an immediate plan of action.

Establishes us, SERVPRO of North Irving, as your disaster restoration provider.

SERVPRO of North Irving is recognized as a leader in the restoration industry.  We have over 30 years of experience serving all of Dallas Fort Worth.

When you call us, our mitigation teams are immediately activated.  A commercial mitigation manager will head to your commercial property immediately with a team of technicians behind them.  Our manager will assess the situation and begin putting your ERP into action. Our technicians are often on site cleaning and remediating your property in as little as two hours after your call.

Don’t let other disaster restoration companies keep you waiting.  Ask for an arrival time when the company’s crews will physically be on site with equipment and ready work.  Some companies in DFW tell potential customers they are on their way and show up with empty trucks as they stall for time.  Don’t allow this to happen to you. Time is precious. If the company you’ve called doesn’t make good on its promise to start work, call someone that is ready to handle the job.  

Identification of the line of command for authorizing work to begin.

Knowing the chain of command saves everyone time.  It makes sure we contact the right person to get work authorized and keep the restoration process progressing.  

Provides facility details such as shut off valve locations, priority areas, and priority contact information.

Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency.  Many times, the severity of a water damage can be reduced simply by knowing how to cut off the water to the building.

If your business is ready to start your SERVPRO Emergency READY Plan, give us a call.  We will visit your business and complete the plan on your behalf. In the end, you’ll have both a digital and paper copy of your company’s plan.  

If you prefer, you can fill out a READY Plan yourself by visiting SERVPRO’s Ready Plan Website.  Make sure to list SERVPRO of North Irving as your preferred franchise.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Commercial Carpet Cleaning Service Dallas

1/17/2018 (Permalink)

A clean, healthy office carpet helps set the first impression your customers have when they walk into your business.

Commercial Carpet Cleaning Services

Commercial carpets are a big investment.  They are meant to last, but with so much foot traffic, taking care of them is necessary.  Besides vacuuming the carpet regularly, your commercial carpet should also be deep cleaned.  This will extend its life and keep it looking well kept and professional.

A clean, healthy office carpet helps set the first impression your customers have when they walk into your business.  Besides aesthetics, keeping a clean carpet also helps provide healthy indoor air quality.

Carpets are also the place where airborne particles and other dirt gathers over time.    Office carpet cleaning this also provides a clean and safe environment for your employees.   

Office Carpet Cleaning can:

  • Eliminate most stains.   
  • Extend the life of your carpet.
  • Reduce wear.
  • Maintain your carpet’s color and texture.
  • Clean only high traffic areas or your entire carpet.
  • Work after hours to prevent business interruptions.

Other Commercial Cleaning Companies & Carpet Cleaning Cost

Many of our competitors often give commercial properties a bid for carpet cleaning but are not upfront about hidden costs.  When the carpet also needs spot removal, sanitation, or specialized odor removal, that low budget bid suddenly becomes expensive.  

We don’t do this.  When we give businesses a bid for commercial carpet cleaning, our first bid is our last.  We will not spring surprise surcharges to your bill.

Our Professional Carpet Cleaning Technique

Our carpet cleaning technicians will:

  • Assess the best technique to clean your commercial carpet.  We will often use deep cleaning using hot water extraction.
  • Apply spot treatments where necessary at no extra charge.
  • Apply sanitizer.
  • Apply odor removal or a light fragrance at your request.
  • Your carpet will be dry and ready to use again within 1-2 hours depending on your building’s humidity.

How Often Should You Clean Your Carpet?

Different environments have a number of effects on your commercial carpet.  We typically recommend commercial carpets be deep cleaned once to twice a year when food is not consumed on the carpet.  However, if you notice a build up of dirt on your floors, it’s time to schedule a cleaning.

Regularly Scheduled Industrial Cleaning Services

We work with many businesses that require deep carpet cleaning services year round.  Our clients are businesses in the hospitality industry, education, government, and medical services.

If you’d like to schedule regular commercial carpet cleaning, we’re happy to help.  Give us a call today for a free consultation and bid.

Other Business Cleaning Services

Besides commercial carpet cleaning, we also provide:

Commercial Air Duct Cleaning

Commercial air duct cleaning improves the air quality of your property.  When dust is allowed to accumulate in the HVAC system, many people end up suffering from allergy symptoms like sneezing, coughing, and headaches.  In climates with warm air and high humidity, dirty air ducts also become hot spots for mold growth.

Commercial Kitchen Cleaning Services

Commercial kitchens require deep cleaning every day.  When restaurants want to make sure they will pass an upcoming health inspection, they call us.  We verify the cleanliness of their kitchens. We accomplish this by providing ATP testing and cleaning any remaining trouble spots.

ATP Testing

We approach cleaning tasks with an objective and science based approach.  We use ATP testing to prove contamination levels. ATP -- adenosine triphosphate -- is found in all living cells.  Anything alive has ATP. The greater the ATP level, the greater the microbial contamination.

We take an ATP sample before and after cleaning.  We test before cleaning to prove that the item is contaminated enough to warrant professional cleaning.  Then, we test after cleaning to prove it's been sanitized successfully.

Biohazard Cleanup / Trauma Cleanup

Accidents happen everywhere.  Whether it be a business, hotel, school, or athletic facility, we are ready to respond to any biohazard cleanup situation.  Our technicians are professionally trained to clean up after all kinds of trauma situations where bloodborne pathogens are present.  We will clean your property discreetly and dispose of items legally.

Construction Debris Removal

Construction debris removal is more than just removing leftover materials.  The amount of dust created during construction is usually the most problematic culprit.  We take HEPA vacuums to capture all fine dust particles and remove it from the commercial property’s walls and floors.  Many times, commercial air duct cleaning is also needed.

Mold Cleanup

We have a Texas Mold Remediation Contractor license and have helped many businesses in North Texas with mold removal.  We have experience remediating mold of all sizes and types. We offer free mold inspections and bids. Our mold restoration technicians can work at any time during the day to minimize or avoid business interruption while we abate the mold damage.

Request a Free Cleaning Bid

Give us a call.  We’ll head over to your property and prepare a free bid.  

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

How to Remove Mold from Clothes

1/11/2018 (Permalink)

Mold on boots These mold affected boots were restored by our Esporta mold remediation specialists after they were in a water damage.

How to Remove Mold from Clothes

It happens more often than we think.  A water damage happens on a 3 day weekend.  When you come back, not only do you have a water damage on your property, but you see that your closet is wet and you now have mold on your clothes and all your pairs of shoes.  How do you get rid of mold?

We’ve seen articles online about removing mold from clothing.  The formula often involves a bristled brush, a spray bottle, and some sort of liquid like rubbing alcohol or white vinegar.  Sometimes, baking soda is also involved. You may be able to remove the mold from the surface of the textile, but about the remaining mold -- the spores that are embedded into the fabric itself?  You’re going to need more than a bristle brush to take care of that.

Mold Remediation Process

It’s time to start the water damage and mold removal process.  What should you do?

  1. Take care of your water damage.  This is the most important step because it impacts the home you’re living in.  The longer water is allowed to stand, the more thoroughly it will soak everything and have the possibility of causing secondary damage to your floors and carpets.  Without water damage remediation, mold can begin growing in as little as 48 hours.
  2. Ask for a mold inspection.  A reputable mold restoration company will be able to inspect your property for free and find the trouble areas that need to be remediated.  Make sure you hire someone with a Texas Mold Remediation Contractor License.
  3. Hire a mold remediation company that can remove mold from clothing in house.   Ask if they can remove the mold from your clothes at their own facilities.  There are two reasons to ask this. First, any portion of your job that is subcontracted will add to your bill, and the least expensive choice is usually to choose a company that can do the mold cleanup themselves.  Second, sending your moldy clothes to a traditional dry cleaner is not a good idea. Dry cleaners traditionally do not have the proper equipment and certification to remove mold. If the company you’ve hired says yes, they should be able to take any affected clothing, shoes, etcetera and immediately take them back for cleaning.  
  4. Ask about their mold remediation process.  
    1. How will I know my clothing is safe to wear again?
    2. What if I need some clothing back soon?
    3. When will I receive my items back?
    4. Will you work with my insurance company so textile mold removal can be part of my claim?

We are Full Service Mold Experts

SERVPRO of North Irving is one of the few full service mold abatement companies in North Texas.  We can take care of your water damage, home mold removal, and we are certified by the Esporta Wash System to remove mold from your clothing.

Available 24 hours a Day

We’re available 24 hours a day, every day of the year.  We can be at your door in 4 hours or less to mitigate your water damage.

Esporta Certified to Remove Mold From Clothes

We are one of the few Esporta Certified firms in Dallas Fort Worth.  Unlike traditional dry cleaners and many of our competitors, we can clean mold affected textiles at our own in house cleaning facility.

    1. We’ve successfully cleaned over 100,000 items.  Our mold remediation process literally pushes the mold spores out of clothing using hydraulic pressure.
    2. We have mold specialists that know how to remove mold and mildew from clothing and shoes.  We have cleaned every type of clothing and textile, including leather shoes.  When we clean leather with mold or mildew, we put it in a specialized cold wash and let it air dry in a humidity controlled room.  After its dry, your cleaned leather will be moisturized.
    3. Most items are ready to be returned within 2 weeks.
    4. We also offer a 72 hour emergency item cleanup where we clean clothing you need to continue living your life while the rest of your wardrobe is getting finished.  We deliver all items back to you.

We Offer ATP Testing

We prove your clothes are clean and safe to wear again.  We use ATP testing to scientifically prove they’re food grade clean and safe to handle again.

We Work With All Insurance Companies

We work with all insurance providers to ask for your textile cleaning to be part of your claim.  Since we do not have access to your insurance policy, we can never say anything definitive until we speak with your adjuster.  In many, clothing mold removal is covered.

How to Prevent Mold After a Water Damage?  Act Quickly.

Water that is not cleaned up will permanently damage almost anything in your home.  Call us as soon as you see a water damage on your property.

Likewise, mold will also destroy what it is growing on if it's not remediated quickly.  Mold can eat clothing, leather, and even walls.

If you have mold affected clothing, we will take them back to our facilities and immediately get in contact with your insurance to try to get your claim approved.  The faster we can remediate your items, the higher the chance of your textiles being saved.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

How to Find Mold in House

1/3/2018 (Permalink)

SERVPRO of North Irving has a Texas Mold Remediation Contractor License and offers free mold inspections.

How to Find Mold in House

Finding mold in your house is never a pleasant experience.  When homeowners or renters find mold, a lot of questions go through their mind.  Am I safe? Who do I call? How much will mold remediation cost? How long will the mold removal process take?

Being proactive about mold is the best policy.  Let’s talk about the common places mold grows and what you can do to prevent mold growth in the first place.

What Environment Does Mold Grow Best In?

First, let’s understand what kind of environment mold most loves to grow in.  Mold tends to grow in a place that is:

  • Warm
  • Dark
  • Moist

These spots tend to go undisturbed in a house or apartment.  For this reason, we are not surprised to find mold growing under kitchen sinks or other places where there is a source of constant water like bathrooms or laundry rooms.

What is Mold?

Mold is a fungus that naturally grows in our environment.  It’s outdoors, indoors -- it’s everywhere. Getting rid of 100% of mold in a house or apartment is simply not possible, and any mold removal company that tries to sell you on that pitch won’t be able to fulfill their promise.  The best that a mold remediation company can do is remove enough mold to make your home a safe and healthy place to live in again.

Types of Mold

No one exactly knows how many types of mold exist out there.  There are some estimates in the hundreds of thousands! The best known kind of mold is black mold, which a quick search will show hundreds of articles talking about its toxicity.  Toxic black mold exists, but not every black colored mold is toxic. In fact, many molds are not harmful to human beings in small quantities.

Regardless of the type of mold you have in your home, an experienced and professional mold remediation company will treat every single type of mold with care.  Safety is always the top priority in mold cleanup, which is why our company treats all mold the same. Our mold remediation specialists will take all safety precautions to keep you and your family safe.

Mold Hot Spots

If you want to check out the most common places we find mold, inspect these portions of your home.  If you find mold in your home, give us a call.

Mold in Bathroom

Bathrooms are ideal places for mold to grow since they tend to be more humid than other rooms around the house.  Look around your tub or shower. Typically, you’ll see dark green or black spots on the caulking or wall joints.  Look also under and behind your sink, especially if you have a cabinet with pipes running inside of it and into the wall.  Also look at your exhaust vents. Mold spores are airborne and can very easily reach your fans and travel to other portions of your house if mold begins to grow in them.

Keep the humidity in your bathroom low to avoid mold.  You can do this by turning on the exhaust fans after a shower.  Also, leave your shower door open to let the water evaporate faster.

Mold on Carpet

This is common after a water damage that was not dried properly.  We see it all the time when someone tries to DIY their own water damage restoration.  This simply means that when the water absorbed into your carpet and pad, not all of it was dried quickly enough.  Depending on how long the mold has been in the carpet will determine whether we can save it or not. In almost all instances, the pad underneath the carpet will have to be replaced.

Mold starts to grow in as little as 72 hours.  This is why our business has a 24 hour emergency line to help people with water damages at any time of day, every day of the year.  We make sure to complete water extraction plus set professional drying equipment to avoid mold growth. If you have a water damage, call the professionals.  We’ll make sure your home is dried properly.

Mold on Walls

We see mold on walls when a pipe leak goes undetected for weeks or even months.  Sometimes a pipe leak is obvious because we see water coming out from under the baseboards.  But, other times, the leak is so small that it takes a while for any symptoms to show. Look for this mold problem behind walls where you know water pipes run through.

In this case, we have to cut through the wall to see what’s going on behind it.  The leak has to be fixed before we can move forward with mold remediation.

Mold on Clothes

There are a few different reasons we see mold on clothes.  One is that a water damage occurred but wasn’t cleaned up properly.  This is especially true in closets which are usually dark and warm. If you have carpet in your closet or if it's against a bathroom wall, check it out to make it's always dry and clean.  If there’s high humidity in there, mold may start to grow on your clothes.

Another common reason is that some clothing got wet, got put into a corner to be taken care of later.  Instead, it was forgotten about. When it’s found a week later, there is mold growing on top of it.

What do you do to remove mold from clothes?  Throwing it in with the rest of the laundry may not help since washing machines aren’t powerful enough to push mold spores out of fabrics.  Dry cleaners also can’t help you because they don’t have the tools or training to handle mold.

If you’re interested in trying to save your clothes, give us a call.  We are one of the few businesses in North Texas that is certified to handle mold infested clothing.  Our Esporta Wash System uses up to six special detergents and hydraulic pressure to literally push the spores out of all types of fabrics.  Best of all, we pick up and deliver your clothes back to your home.

Mold Behind Baseboards

This one won’t be easy to spot on your own.  Still, it’s important to know that if you are dealing with a water leak or have had a past water damage, finding mold behind a baseboard is common.  Usually, only a professional can help you find this.

Mold in HVAC

Mold spores fly up in the air when they’re disturbed, which is why they end up in our air ducts and HVAC system.  If you see mold growing on your vents or if you get a whiff of something musty every time the air conditioner turns on, it’s time to inspect your air ducts.  If you need help, give us a call. It’s important to take care of this quickly. If there really is mold in there, it could be spreading all throughout your house.

Mold in Attic

We usually find mold in the attic when there is roof damaged that has gone unnoticed.  After a big storm, head up to your attic and make sure everything is dry. If it’s not, call us quickly.  We’ll patch up the damaged portion of your roof and take care of your attic humidity. If you file an insurance claim, we’ll even work with your insurance company to permanently replace the damaged part of your roof.

Many folks call us when they see water spots on a ceiling.  This is often the first time they suspect something is wrong up there.  We come out for an inspection only to find out that their water heater has been leaking for a while and there’s now mold in the attic.  In this case, the mold remediation process will involve a few things: attic mold removal, beam replacement if the mold has damaged the wood, partial ceiling replacement, and water damage restoration services.

Mold Under Sink

Kitchens are popular places for mold growth because of their increased humidity level.  Look under your kitchen sink, especially if it's in a cabinet. Also, take a look behind your refrigerator and dishwasher.  If you’ve experienced a refrigerator or dishwasher leak in the past, be especially vigilant. Many plumbers are happy to help you with your leaky appliance, but few know to warn you about the wet wall and baseboards left behind.  

Free Mold Inspection

Are you still smelling something musty but can’t figure out where that smell is coming from?  If you suspect mold in your home, just give us a call. We’ll head over to your place and give you a free mold inspection and bid.  

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Landlords: What to Do After a Dallas Apartment Fire

1/1/2018 (Permalink)

SERVPRO of North Irving is a trusted leader in commercial fire damage restoration in Dallas Texas.

Landlords: What to Do After a Dallas Apartment Fire

A fire damage can be devastating.  When a Dallas apartment is on fire, there are many concerns to take into account.  The first is the safety of all occupants. Thankfully, we have great fire departments that help save lives every day.  After the firefighters are gone, there is even more to consider:

  • How many tenants are displaced?  Where will they go?
  • What will happen to the damaged apartments?  Can my tenants get their stuff back?
  • How will insurance cover this type of claim when there are multiple people involved?
  • How quickly can I get those apartments rebuilt so my tenants can move back in?
  • Who should I call to start helping me right now?

When there’s a fire in damage today, there is a lot of help that you can get quickly.  Fire remediation is a specialty industry that requires years of experience to get right.  Trust a company with a long history of experience and success to take care of you.

There are Many Companies for Fire Restoration, Dallas

Our market of Dallas Fort Worth has many fire damage restoration companies.  Many will go to you and offer their services even before the firefighters leave.  Even as you call your insurance company about your fire damage claim, you’ll still have to consider who you want working for you.  Ask yourself:

Do I want a full service fire damage restoration company that will be my one call? Or

Do I want to handle multiple fire restoration vendors myself?

For many of our customers, the answer is simple: they want one company they can trust to handle every aspect of their fire damage claim.  This is where we come in.

SERVPRO of North Irving has been a trusted leader in the restoration industry with over 30 years serving Dallas Fort Worth.  We are an experienced and full service commercial fire damage restoration company.

We understand the urgency to both get the job done quickly and correctly.  Downtime is costly for business, and we know how important it is to get back up and running ASAP.  Our managers and technicians are experienced fire damage restorers, and our office also offers reconstruction to rebuild your damaged apartments.

We have helped many property managers rebuild their apartment complexes after a fire damage.  We are the “one call” for our customers, and we can be yours, too.

Commercial Fire Damage Restoration Process

Emergency Fire Board Up Services

As soon as we’re called to your property, we will begin emergency fire board up services.  We will perform emergency roof tarping on damaged roofs and also cover damaged doors, walls, and windows.  Boarding up a property immediately helps weather from coming in and causing secondary damage. It also deters unauthorized access and theft.  

Apartment Fire Insurance / Renters Insurance

We can work with all your tenants and guide them towards filing a claim with their renter's insurance company.  Each tenant will be assigned a Job File Coordinator from our office who will connect with each renter’s insurance adjuster and begin their claim process.  Many times, it takes only hours for an insurance company to begin approval work in each apartment.

Within a few days, most renters will have all of their household items inventoried, packed, and moved to our cleaning and storage facilities.  Any debris inside their apartment is also thrown away.

Clearing the apartment quickly is always our goal.  We know it’s important to have a clean and safe space in which our technicians can immediately begin fire cleanup and fire damage restoration services.  We will clean all fire and smoke out of the apartment and perform fire smoke odor removal.

If anything inside the apartment was permanently damaged, our reconstruction crews will come and repair it.  

Water Damage Services

Fire and water damages usually go hand in hand due to firefighting efforts.  If there is any standing water in the apartments, we will perform water extraction and other necessary water damage restoration services on day one and the drying process will begin.  We do this to prevent any further damage and mold damage.

Fire Cleanup

After a Restoration Manager assesses your property, we will begin cleaning each apartment.  We will remove all damaged structure and clean the soot off all the entire structure. We will also work with the renter’s insurance provider to get permission to remove their contents inside and move them our storage and cleaning facilities.

Fire Smoke Odor Removal / Deodorization

Our technicians will use various techniques to eliminate the smoke smell from the apartment.  This will involve removing all materials that have absorbed smoke and cleaning all residues from the walls.  We will also install air scrubbers with HEPA filtration to remove airborne smoke particles.

Reconstruction

If the structure of the apartment has been damaged beyond repair, our technicians will remove the damaged portions.  At this point, one of our Reconstruction Managers will assess the damage and begin working with your insurance provider to begin the reconstruction process.  

Full Service 3 Expert Team

Handling a fire damage claim is stressful.  Instead of coordinating the efforts of a handful of vendors, our promise to you is to help simplify this process by assigning you a Full Service 3 Expert Team.  This is a team of three individuals in our company that will manage your project from beginning-to-end. Should you ever have a question about your project, our team will answer it.

  • Project File Coordinator:  they will work with your insurance company and your tenants' insurance companies to process all claims.
  • Restoration Project Manager:  they will perform fire cleanup in each apartment, perform fire smoke odor removal, and handle your renters’ contents claims.
  • Reconstruction Project Manager:  they will rebuild any damage to each apartment.

Trusted Leader in Commercial Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Full Service Disaster Restoration Company

12/29/2017 (Permalink)

SERVPRO of North Irving has taken time to become a full service restoration contractor because it’s the best option for our customers.

Full Service 3 Expert Contact Team

We understand the stress that comes after experiencing a loss.  Homeowners want their property to be put back together, and there are is a lot to take into consideration.

  • Who will handle the water damage restoration part?
  • Who will handle the fire damage restoration part?
  • Who is going to replace my roof?
  • Who will clean my clothes?
  • Who will will be my mover?
  • Where should I store my belongings while my house is rebuilt?
  • Should I hire a general contractor for reconstruction, or should I hire a lot of specialists?
  • How am I supposed to be home to make sure all this is done correctly?
  • How am I going to document all of this for my insurance adjuster to approve my claim?

With a to do list like this, it’s not surprising that a business or home restoration project becomes overwhelming.  Imagine doing this with kids, pets, and a full time job!

It does not have to be this complicated.  In fact, it’s not. What you really need is a full service restoration contractor.  

SERVPRO of North Irving is a Full Service Restoration Contractor

Our goal is to make your life simple.  We want you to get back into your home or business as soon as possible and move on with your life.  We take our slogan, “Like it never even happened.” to heart.

Aside from offering all the services we listed above, our SERVPRO franchise is unique in other ways.  We offer the 3 Expert Contact Team.

1 Expert for Every Portion of your Restoration Project

Every customer we have is assigned an expert to oversee a component of their project.  That way, no matter what kind of question you have, you will have the name and phone number of the person you need to help you out from beginning to end.

1. Project File Coordinator

This expert will work with your insurance company to process your claim.  They handle all documentation and paperwork your insurance adjuster needs to cover your claim.  In fact, our project file coordinators speak with adjusters the majority of the day and have built great relationships with many of them.  We believe it’s important to keep a sense of urgency in the entire team to make sure you get back home as soon as possible.

“Do you take my insurance?” is a common question we get.  

YES.  We routinely work with all insurance carriers.  

“What if my insurance company tells me to use another restoration company?”

While your insurance company or insurance adjuster can suggest you use a specific restoration company, they cannot legally make that decision for you.  Just tell them you’d rather have SERVPRO of North Irving handle your claim, and we will.

2. Project Manager:  

This expert will handle every aspect of the fire and water damage restoration portion of your project.  They are the go to person for:

  • Water damage restoration and drying
  • Fire damage restoration
  • Emergency fire board up services
  • Fire and smoke damage cleanup and deodorization
  • Mold remediation, Mold removal, or any Mold problem
  • Moving services
  • Storage
  • Biohazard cleanup
  • Demolition
  • Debris removal
  • Content Cleaning
  • Clothing or Textile Cleaning
  • Air duct cleaning / HVAC cleaning

3. Reconstruction Manager:

Not everyone will need their home rebuilt, so many people will just interact with 2 experts.  If this expert is needed to restore your home, they will manage the reconstruction of all damages to your property.  

  • Roof replacement
  • Drywall replacement
  • Floor replacement
  • Cabinet replacement
  • Rebuild after mold damage or mold growth
  • Rebuild any other portion of your home that was permanently damaged
  • Conduct a final walkthrough with you to ensure you’re satisfied.

The Only Disaster Restoration Company You'll Need

The restoration industry involves so many facets.  Every customer is different and so are the circumstances of their disaster.  It’s difficult for one business to take on every portion of a project, and that’s why many restoration companies choose to specialize and find a comfortable niche.  

We’ve been serving homes and businesses in Dallas Fort Worth for over 30 years, and we’ve learned a lot in that time.  We’ve taken time to become a full service restoration contractor because it’s the best option for our customers. When one of our customers asks us all the questions we listed above, we give them these answers:

  • Your water damage restoration will be handled by us.  We will perform water removal, install professional drying equipment, and monitor your home every day to make sure our efforts are successful.
  • Your fire damage restoration will be handled by us.  We will handle emergency fire board up services to protect your home while we work with your insurance adjuster to process your claim.  Your home will be cleaned of all smoke and fire damage. We’ll also deodorize your property.
  • We install emergency roof tarps to secure the home.  Your project file coordinator and reconstruction manager will work together to process your permanent roof repair with your insurance company.
  • We are one of the Esporta certified and trained businesses in North Texas.  This makes us qualified to sanitize and clean all types of clothing that have been affected by Category 2 Water, Category 3 Water, Mold, and Smoke and Soot.  Best of all, our service is done at our own cleaning facilities, so our team can also provide pick up, storage, and delivery.
  • We will be your movers.  Our technicians will move any contents and textiles back to our cleaning facilities.  After they are sanitized, we will keep them in our storage until you’re ready to receive them again.
  • You can store your belongings with us while your home is being rebuilt.
  • If you’re needing reconstruction services, call on us.  We will handle every detail of your reconstruction needs.  The only number you’ll need to call for questions is ours.
  • You don’t have to be home to make sure all the work your property needs is taking place.  Our managers routinely check on your property and take photo documentation of its progress.  This documentation can be shared with you on a daily basis.
  • Don’t worry about documentation.  Our technicians, managers, and office administrations all work together to gather the right paperwork and photos to help your insurance claim be processed.  All this documentation can also be shared with you.

1 Office.  3 Experts. Your Project 100% Complete.

When you need us, we’ll be there.  Call us any time on our 24 hour emergency line to get a team of technicians dispatched.  We are available 24 hours a day, every day of the year.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Commercial Cleaning Services

12/29/2017 (Permalink)

SERVPRO of North Irving provides many commercial cleaning services. We respond 24 hours a day to any business in North Texas.

Commercial Cleaning Services

We often receive calls from businesses in need of cleaning services.  Some types of services we handle every day of the year such as water damages and fire damage restoration.  We have over 30 years of handling commercial cleaning projects, and we’re well known as leaders in the restoration industry.  

Other times we receive cleaning requests that many people don’t know we also specialize in.  These include:

Biohazard Cleanup and Bloodborne Pathogen Cleanup

Bloodborne pathogens are microorganisms in human blood that are infectious and can cause diseases.  Examples include Hepatitis B, C, and HIV.

Accidents can happen everywhere, to anyone, at any time.  While many businesses and public properties have janitorial staff, they are likely not equipped to safely handle this type of biohazard cleanup.

We have cleaned up biohazard waste in almost every type of industry.  We have cleaned biohazards in airports, schools, athletic training facilities, manufacturing plants, and police stations.  We have also cleaned residential properties where hoarding, unattended death, homicide, and suicide situations have occurred.

Crime Scene Trauma, Vandalism, and Graffiti Cleanup

Broken windows and doors don’t just look bad.  They are also a liability for any business that has to be taken care of quickly.

When portions of a commercial property are in disarray, any type of weather get easily get inside the building and case a water damage.  What was a simple fix for a broken window can quickly become a water damage with mold infestation.

Broken property also makes it easier for potential vandals or any unauthorized personnel to gain entry into the property.  

To prevent all these situations, we perform emergency board up services.  We will install sturdy, weatherproof boarding within a matter of hours. Broken windows, doors, and even portions of the building will be protected.  We can also install a roof tarp if needed.

If trauma has occurred at the crime scene, we will clean and remediate the property after the police have left the scene.  Another service we provide is same day graffiti removal.

Vehicle Cleanup

Most businesses have company vehicles that at times need to have a thorough cleaning.  At times, it's a simple matter of food and drinks accidentally being spilled and the upholstery needs to be cleaned.  

Other times, vehicle cleanups involve bloodborne pathogens and have to be treated with extra care.  This often involves a person or people vomiting, defecating, or bleeding from injury.

We have cleaned cars, trucks, and many kinds of commercial vehicles.

Pest & Rodent Infestation Cleanup

After the pests or rodents have been taken care of by an exterminator, we can come in to clean up any mess left behind.  

Because some animal fecal matter can pose a risk if inhaled, we are careful to use appropriate chemicals and personal safety protection.  

Any areas that were damaged by the animals can also be reconstructed.  We often see damaged drywall due to the critters chewing through it. More serious damage we have helped restore includes flooring or structural beams that have been affected by termites.

Commercial Kitchen Cleaning Services: ATP Testing & Sanitization

Restaurants and commercial kitchens call us to test their cooking environments for ATP --adenosine triphosphate.  ATP is found in all living cells, and anything alive has it. The greater the ATP level on an object, the greater the microbial contamination.  

Kitchens want to make sure all cooking and prep surfaces are disinfected and sanitized.  The process to verify this is simple. Our technicians will swab every surface in the kitchen with an ATP swab.  Afterward, we’ll insert each swab into an ATP meter to receive a score. Each test only takes a few seconds and they can make all the difference between a pass or fail score with a health inspection.

If an area of the kitchen does not meet food grade safety levels and needs to be decontaminated, we can clean those trouble spots immediately.

Commercial Mold Remediation

We have a Texas Mold Remediation Contractor license and have helped hundreds of businesses all over North Texas complete commercial mold removal projects.  Our mold remediation specialists have handled mold growth projects of all sizes.

As a licensed mold contractor, we are intimately familiar with Texas Mold Law and will always comply with the rules and standards of our state.  

Texas Mold Law

If mold is found on your property, there are two ways it can be handled:

  • The Mold is Under 25 Contiguous Feet

Contiguous means the mold is touching.  Mold of this size requires no documentation to be filed with the State of Texas.  This means we can begin mold remediation services immediately.

  1. The Mold is Over 25 Contiguous Feet

This size of mold falls under Texas Mold Assessment And Remediation Rules (TMARR), which requires:

  • A Texas Licensed Mold Assessor to write a Mold Protocol.  We cannot legally choose an assessor for you.  Instead, we can give you a list of assessors for you to choose from.
  • A Texas Licensed Mold Contractor (us) will file a Work Plan and schedule the job with the State of Texas.  Once the Work Plan is filed, we must legally wait at least five (5) business days before starting the job.
  • When we finish the mold remediation, the Mold Assessor has to check the cleaning to make sure it’s successful.  If it is, they will issue a Clearance Document.
  • The Texas Licensed Mold contractor (us) can then issue a Certificate of Mold Damage Remediation to you which documents the success of the mold cleanup.  Keep this document and give a copy to your insurance provider.  You’ll also want to hold on to it for any future property buyer to prove you’ve taken care of your mold problem correctly.

Do you suspect mold on your property?  Give us a call any time. We offer free mold inspections and bids.  

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Emergency Water Damage Services After Frozen Pipes

12/29/2017 (Permalink)

SERVPRO of North Irving is a 24 hour emergency line to receive all requests for emergency water damage remediation. Photo credit Mobile Home Repair.

Emergency Water Damage Services After Frozen Pipes

It doesn’t happen often in Dallas, but severe cold weather is when our office receives a jump in calls from homeowners and businesses needing emergency water damage services.  

The cause of the water damage is almost always the same -- a water pipe bursting after it freezes.

A water damage caused by a pipe bursting can cause damage to a property if it's not addressed quickly and correctly.

24 Hour Emergency Water Damage Remediation

Our office has a 24 hour emergency line to receive all requests for emergency water damage remediation.  We can usually respond to all emergency water damage calls within 4 hours of a call, even in the middle of the night.  If wintry weather conditions prevent us from meeting our 4 hour commitment, we will call to let you know. Our policy is never to promise a time that we cannot keep.

Don’t Wait for Water Cleanup Services

Secondary damage is the damage that is caused to your home or its contents when a water damage isn’t taken care of quickly.  Some insurance policies may partially deny a water damage claim if they can prove a property owner purposefully ignores efforts to have their water damage taken care of in a timely manner.

Other reasons to call a water damage restoration company as soon as your loss occurs are:

  • Mold Growth

Mold problems begin about 48 hours after a water damage.  

  • The Water Damage will Expand

The longer water is allowed to stand, the more it will soak into the materials it is touching.  This causes the water damage to expand and makes it more difficult to control. Water extraction should happen as soon as possible.

  • Increased Water Damage Insurance Claim

The longer materials are wet, the lower the chance they can be saved.  This will increase the price of your insurance claim.

  • Water Becomes Contaminated

Water becomes more contaminated the longer it sits.  Even if the water damage comes from a clean source, like a water tub overflowing, if the water is allowed to sit, bacteria will be introduced.  If we do not remove the water, it will cause the severity of your water damage to grow and the risk of having to permanently throw away contents and structure increases.

Secondary damage from water is often preventable if you act quickly.  Secondary damages include floors buckling and water being absorbed by additional materials that may have initially resisted it, like walls and furniture.

Mold Problems

If your property isn’t properly dried after a water damage, then mold and mildew may start to grow in as little as 48 hours.

Mold is a naturally occurring fungus.  It’s present in all kinds of environments, both indoors and outdoors.  Mold spores are microscopic and spread through the air, which makes mold growth easy when its disturbed by air.  The best environment for mold growth is a dark, warm, and humid room. We often see the need for mold remediation in rooms where a source of water is introduced, like a frozen pipe bursting.

Our mold remediation specialists will inspect and dry wet areas.  The area around the frozen pipe will also be inspected and dried properly.  Many mold removal jobs we are called to do are due to slow leaking pipes that the homeowner, unfortunately, didn’t know about until the mold had eaten through their drywall and spread to other rooms of their house.  Since we will need to cut through the drywall to reach the pipe, we will take advantage of this situation and perform a mold inspection to make sure mold growth is not a problem.

If the pipe is hidden behind drywall, rest assured that our reconstruction team is capable of replacing it after the pipe has been fixed.

Winter Water Damage Prevention

The best way to prevent water damages is to be proactive in its prevention.  While it’s not always possible to prevent a disaster, the severity of the water damage is often lessened when homeowners are prepared.

  • What’s the weather forecast?

Keep an eye on the weather and prepare if below freezing temperatures are on the forecast.  Be especially vigilant for winter weather storms.

  • Winter Storm Watch

A watch means the conditions are good for a winter storm to occur, but we’re not sure if one will happen or not.  

  • Winter Weather Advisory

This refers to a storm that will produce 3-5” of snow in less than 12 hours, sleet, freezing rain.

  • Freezing Rain Advisory

A freezing rain advisory means there will be ice accumulation of less than .25 of an inch.

  • Winter Storm Warning

A winter storm warning means there will be more than 6” of snow in less than 6 hours, more than 8” in less than 24 hours, or more than half an inch of sleet.

  • Ice Storm Warning

An ice storm warning means there will be more than .25 of an inch of ice accumulation.

Trusted Leader in Water Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

The Science of Dallas Water Damage Remediation

12/28/2017 (Permalink)

SERVPRO of North Irving is an IICRC Certified firm, and the majority of our employees have IICRC water restoration certifications.

Using Professional Drying Equipment

Drying a residential or commercial property after a water damage in Dallas needs to be done correctly and quickly.  Our home water damage restoration process has a scientific process and decades of experience to ensure your home does not experience any more damage.  We use the right amount of professional drying equipment strategically placed to make sure your property gets dried properly and quickly.  We use air movers, dehumidifiers, air scrubbers, and other specialized equipment as needed.  

SERVPRO Water Damage Technicians

SERVPRO of North Irving’s technicians are trained in the science of psychrometrics.  We are an IICRC Certified firm, and the majority of our employees have IICRC water restoration certifications.  We follow strict restoration industry approved standards.

One of the basic lessons in water damage restoration is learning about psychometry.

What is Psychometry?

Psychrometry is the calculation of relative humidity and water vapor pressures from temperature and barometric pressure.  It’s also called hygrometry.

We use the science of psychometry to know how to proceed with your water damage restoration.  Every day we visit your property, we take careful measurements to know if our process is working or if it needs adjustment to dry your properly on time.  We gather data such as temperature, relative humidity, and more.

Why Drying is Vital to Water Damage Services

Materials can often dry on their own if the moisture in the wet material moves to drier air (assuming there is drier air).  An example that you probably see almost every day is a glass with a bit of water in it. After a while, that while will have evaporated and your glass won’t be wet anymore.  It’s nature!

The problem with letting nature take care of drying your property is that it simply takes too long.  The longer a material takes to dry, the higher the chances are for secondary damage. Secondary damage in a water damage involves mold growth and permanent damage of the wet material.

Avoiding secondary damage is the reason we use professional drying equipment, such as air movers, dehumidifiers, and other specialty equipment.  The goal is to help nature by speeding up how quickly she works.

Our technicians know the most efficient way to dry your structure.  We know which equipment to use, how much, and where to best place it so it can be the most efficient.  

Monitoring the Drying Process

Our damage restoration technicians will visit your property every day to check the drying status of all wet materials and our equipment.  We document different points of data on every visit and check it against our drying goals. If one room has met its drying goal, the equipment from that room is removed.  This is one way where we make sure that we only charge for the equipment while it’s being useful.

If you have filed a water damage claim with your insurance company, all drying data is shared with them as we gather it.  This gives your insurance adjuster proof that our company is taking care of you correctly.

The Goal of the Drying Process

Our efforts to dry your property don’t stop until we have proof your entire structure is dry.  We consider a room to be dried to goal when its data points match a room that was not affected by the water damage.  

SERVPRO DryBook Mobile

We document all drying data into SERVPRO’s proprietary program called DryBook Mobile.  This is how we:

  • Manage industry drying requirements.
  • Provide real time documentation of the drying process.  This documentation is given to your insurance provider if you file a claim.
  • Validate our water damage restoration services are executed to standard.
  • Report to all stakeholders involved.
  • Allow real time updates.

Dallas Water Cleanup Services

We have a 24 hour emergency line to respond to any water damage emergency in Dallas Fort Worth.  If your home or business has a water damage, we will:

  • Dispatch a crew immediately.  
  • Perform water extraction services.
  • Inspect your property to detect any wet spots.
  • Measure the amount of moisture in the wet spots and create a drying plan.
  • Set up professional drying equipment.
  • Monitor wet materials every day to ensure they dry properly and quickly.
  • Document all data.
  • Present all documented data to your insurance adjuster to process your claim.

Water Damage Repair in Dallas

We are one of the few businesses in North Texas that can handle the restoration side of your water damage and also handle your water damage repair.  We have a reconstruction division in our business that will work with your insurance company to approve any repair work.

Trusted Leader in Water Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Water Damage Remediation in Dallas

12/28/2017 (Permalink)

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.

I Need Water Damage Remediation in Dallas.  What Now?

Dealing with water damages is not something our customers ever want to do -- and with good reason.  We understand the stress and inconvenience that comes when your bathroom, kitchen, or living room are suddenly flooded.  Sometimes the homeowner may be present when the water damage happens and is able to shut off the water. Most of the time, a water damage is just a bad surprise that people come home to after a day of work or vacation.

We’ve helped restore many homes and businesses after a water damage.  Our business has over 30 years of experience serving Dallas Fort Worth.  We’re ready to help you, too.

#1 Call us.  We Are Available for 24 Hour Emergencies

SERVPRO of North Irving’s promise is to respond to all water damages within 4 hours of receiving a call.  Our on-call manager will gather information about your loss and dispatch a crew of technicians immediately.  We are available 24 hours a day every day of the year.

#2 Call your Home Insurance Provider

While we’re on the way, give your insurance provider a call and let them you’re in need of water damage services.  Inform them that SERVPRO of North Irving is on the way. Some insurance companies may suggest another water damage restoration company, but the choice is legally up to you.  

Learn your claim number and have it ready for our technicians.  We will assign a Job File Coordinator from our office specifically to you.  They will help guide you through the insurance claims process, and they will also work with your insurance adjuster every day to make sure your claim is processed.

#3 Water Removal

The SERVPRO water damage has been proven to work.  When we arrive, we will inspect the extent of the water damage and begin extracting all the water.  Our crew will document all affected areas and begin the documentation process for your insurance claim (even when an insurance claim is not filed, our documentation process is still the same).  

It’s important to perform water removal services as fast as possible.  The longer the water sits, the more it will soak into materials like floors and walls.  Fast water removal also helps prevent mold damage and mold growth.

#4 Water Damage Drying and Monitoring

Once all standing water has been extracted, we will set up water clean up equipment to begin drying your home.  We will place air movers, dehumidifiers, and other specialty equipment for hard to reach places. Our water remediation technicians know the exact quantity of equipment to use and where to place it to achieve faster drying results and efficiency.   

We will return to your property once a day to monitor the drying process and remove or relocate equipment.  

For more information about our drying process, read our blog “The Science of Drying after a Water Damage.”

#5 Reconstruction

After your property is dry and clean, we will send one of our Reconstruction Project Managers to assess any permanent damage the water may have caused.  They will submit documentation and work with your insurance to get all necessary reconstruction approved. Once we get the green light from your insurance provider, we can repair your property.  This service is part of what makes our office a complete water damage restoration service.

Full Service Emergency Water Fire Damage Restoration

We are one of the few water cleanup companies in Dallas Fort Worth that can handle your entire water damage restoration from beginning to end.  We can be your one call and done.

When you choose us, a Full Service 3 Expert Team is assigned to work especially for you.  This is a team consisting of a Project File Coordinator (works with your insurance), Restoration Manager (will manage the entire water damage), and Reconstruction Project Manager.  

These people will be assigned to you and be your main points of contact for everything regarding your project.  We understand stress levels are likely to be high, and we want to simplify the process and be here to help.

If you find your property has experienced a water damage, don’t despair.  We’re an experienced, certified, and professional team that can help.

Does Homeowners Insurance Cover Water Damage?

Many homeowners insurances cover water damage, but the only way to be certain is to ask your insurance adjuster.  Since your policy is a private document between you and your insurance carrier, we cannot read it ourselves and let you know.

If your water damage is covered, you’ll be given an insurance claim number by your adjuster.  Provide us with this claim number, and the Job File Coordinator from our office that is assigned to you will contact your insurance company and begin processing your claim.  We will be in touch with your insurance adjuster on a daily basis and make sure everything is processed correctly.

Trusted Leader in Water Damage Restoration Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

What to do: Waiting For DFW Storm Damage Repair

12/26/2017 (Permalink)

SERVPRO of North Irving is a Dallas based emergency restoration services company. We are a trusted leader in Dallas storm damage.

What to do: Waiting For DFW Storm Damage Repair

In the event of a major DFW storm, there may be an inundation of calls to emergency restoration service companies.  These types of storms are usually related to water damage like storm surges, flooding or an extreme winter event.

Although rare, when these events happen, you may have to wait until a company can visit your property and start emergency restoration services.  

If you have no option but to wait, consider the following:

What To Expect from an Emergency Restoration Service Company

  • A work deposit is not necessary.  Our policy is to not charge a customer until work has been completed.  Unless your loss is due to rising water (like a hurricane) and there is a question about insurance coverage, we will not ask for a deposit to begin work.  We have worked with many clients who have previously put down a deposit with another company only to find that it will take them days to work on their home.  For us, this is an unacceptable way to care of a customer. While we will ask for a secure form of payment, we will not charge you until work has been completed.
  • Honesty about their Timeline.  While there may be a handful of other customers in front of you waiting for service, a professional emergency restoration company will be honest with you about the wait and keep you updated.  They should not promise to be there in a couple of hours and then fail to show.
  • Professional Equipment.  If a company shows up without professional equipment, consider looking elsewhere for service.
  • Experience and a Proven Record.  You may encounter companies offering their services door to door.  While this isn’t unheard of when an entire neighborhood has been affected, you still want to make sure the company they are representing has a proven track online.  If you can’t find them on the internet, consider passing on their service. Ask them:
    • How will you help me process my insurance claim?
    • How will you keep my property safe?
    • How will you dry my property?
    • How will you know when my property is dry?
    • Are your technicians certified to remediate water damages? By whom?
    • Who will be my main point of contact?
    • Can I call you 24/7?
    • What is your website?

Storm Damage To-Do: Right Now

While you’re waiting for emergency service, it’s important to stop the water from spreading to every area of your home.  

  • If possible, shut off the source of water.  You can do this at the shutoff valve in your home or on the street.  We understand this is not possible during flooding situations, but it may be possible if your weather emergency involves a frozen pipe leaking.
  • Call us to request emergency services.
  • Call your insurance provider to begin your claim.

Storm Damage To-Do: While You Wait

  • Move children and pets to a safe, dry space.
  • Be careful as you walk from wet surfaces to dry; injuries from falling on slippery surfaces is common.
  • Elevate items that can be damaged by water off the ground.  Rising water is considered to be grossly contaminated. Do not lift items that are too heavy to lift safely.
  • If the room is safe, mop or blot water.  Do not use your home vacuum, especially if the water is high enough to reach your electrical outlets.
  • Stay away from any rooms with sagging ceilings.  This means there is a chance of ceiling collapse.
  • Leave wet appliances shut off.
  • Put aluminum foil or wood blocks between your wooden furniture legs and carpet.  This will help prevent the stain on your furniture to permanently transfer to your carpet.
  • Remove all colored rugs from carpeted areas to prevent dye transfer.
  • Gather loose items off the floor.  This will create a safer walking environment.
  • If your roof or windows have been damaged, stay away from the area.  

Honest and reliable companies will arrive prepared and provide you with a straightforward and easy-to-understand explanation of what the water damage restoration process will be.  They will have a plan in place and know exactly what steps to take. They should also be easy to reach at all times, even at 3 A.M. They will also be very easy to find online and have a professional and thorough website.  

Trusted Leader in Dallas Storm Damage

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Winter Storm: Making an Emergency Kit

12/23/2017 (Permalink)

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.

Winter Storm Preparedness

Winter Storm Preparedness in Texas may not be a consistent need.  For the last few years in Dallas, our winter weather has consisted of just a few days of freezing temperatures affecting us.

Nevertheless, one important thing we’ve learned in our business is: never say never.

Our office and employees must be prepared for any sized disaster, no matter what.  After all, we can’t respond to cold weather calls like emergency floods if we’re in the middle of an emergency ourselves.  This is why when the weather forecasts is calling for below freezing temperatures, we prepare our office, vehicles, and homes for the weather.  

To be prepared for a possible winter storm, consider items we have in our own preparedness kits.

Vehicle Winter Preparedness Kit

This kit supposes that an emergency may include being stranded for any reason and you have to wait to be helped.

  • First Aid Kit
  • Blanket, wrapped in a plastic bag to keep clean
  • Mittens, Hats, Jackets, also wrapped in plastic bags
  • Cell Phone Charger
  • Flashlight
  • Extra batteries for flashlight
  • Ice Scraper
  • Flares
  • Tow Rope
  • Kitty Litter
  • Full Tank of Gas (or Full Electric Charge)
  • Spare Tire
  • Jumper Cables, 8ft 10 gauge
  • Pet food, if traveling with pets
  • Pet leash
  • Bottled water
  • NOAA Weather Radio

If you’re heading out during winter storm conditions, remember to prepare yourself personally.  Layering warm clothes helps you keep your body heat and keeps your body protected from the cold.  

If you are not physically well, avoid overexertion.  Many heart attacks occur as a result of people attempting cardio intensive activities like shoveling snow.

Home Winter Preparedness Kit

This kit is helpful if the power goes out of your neighborhood and you have to wait for it and your heater to come back on.  This is not a kit for homes that live where there is consistent, heavy snowfall.

  • First Aid Kit
  • Blankets
  • Mittens, Hats, Jackets
  • Cell Phone Charger (battery packs, pre-charged)
  • Flashlight
  • Extra Batteries for Flashlight
  • Food that does not require cooking (for humans and pets)
  • A can opener
  • Spare Water (in case your pipes are frozen)
  • Radio, battery operated (NOAA Weather Radio)

Other Home Winter Preparedness Considerations

  • Do you know what to do to keep your pipes from freezing?  Keep the temperature in your home above 60 degrees Fahrenheit.  Make sure to turn on your central heat or individual heaters. Be careful with kerosene heaters and other standalone heating elements.  Then, open your cabinet doors to allow the warm air to warm the pipes. For outdoor pipes, keep them covered with insulation. If you still have a water damage as a result of a burst pipe, know what your next steps are to handle the water damage.
  • Know where your water shut off valve is.  If you get a leak that you don’t know how to control, it’s useful to shut off the water to your entire home until help arrives.  Many water shut off valves are inside garages. Others are outdoors near the street.
  • Know which circuit breakers control parts of your home. If you overload a circuit, your circuit breaker will flip off the switch that controls power to that portion of your home.  Fix what was causing the overload and switch it back on.
  • Know where the gas shut off valve is.
  • Keep carbon monoxide poisoning alarms working and around your home.  Test them every month.
  • Get your fireplace checked once a season.  This will prevent clogs that could cause a smoky fireplace.  Do this to avoid needing fire and smoke odor removal services.  
  • Have phone numbers of emergency response companies.  Other than the fire department and police departments, also have numbers for local companies whose help you may need.  Examples include: your electric provider, water provider, plumber, electrician, and a fire and water emergency company.

Keep up with the Weather Forecast

Don’t be caught off guard by a winter storm or below freezing temperatures.  Keep your eye on the weather and be prepared to take action.

FORECAST

A forecast tells you what meteorologists think is likely to happen.  A forecast may tell you that storms are possible but not they’re not yet confirmed.  The best action to take with a forecast is just to keep in mind and keep up with the news in case something stronger develops.  

You can stay up to date with future weather forecasts by downloading many free weather apps on Android or iOS.  Make sure you opt for free alerts on your phone or tablet.

Winter Storm WATCH

We remember what a storm watch is by thinking, “We are watching to see if the storm comes towards us.”  

A winter storm watch means conditions are favorable for severe weather, but will they actually happen?  We don’t know, but the likelihood is yes more than no. Storms are either developing now or will develop.  

Winter Storm WARNING

A winter storm warning means severe weather is occurring or is imminent in your area.  It’s actually happening! Do not delay in preparing your home, family, and pets.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Additional Storm, Fire, and Water Articles:

Classification of Water and Water Category

The Science of Dallas Water Damage Remediation

Storm Watch Versus Warning

Winter Storm Damage Restoration Services

What to do: Waiting for DFW Storm Damage Repair

What to Do If You Have a Fire in Dallas Today

Thank You for 32 Years!

12/22/2017 (Permalink)

Billy and Mary Weaver, 1986

Our franchise was started 32-years ago as a family owned and operated business. We still are to this day. Back then, we had one service -- carpet cleaning. Today, we offer seven core services, and we're preparing for more in the upcoming year.

The past 32-years haven't had a dull day. In the emergency restoration industry, we simply never know what will happen. From a water damage at a large business or a fire at a home to a major storm hitting a portion of our country, we have to always be ready when our phone rings.

This past year, our office traveled to Rockport and Houston to help with the damage caused by Hurricane Harvey, and we spent nearly three months working for those who called for our help. Communities there continue to recover. We'd like to acknowledge the strength of our fellow Texans as they rebuild, and we'd also like to thank other SERVPRO franchises, restoration companies, and volunteers from around the United States as they helped our fellow Texans.

2017 was a busy year for our franchise. We saw our SERVPRO family grow. Our team has many new faces, and our seasoned employees are mentoring a new generation. Our employees come from all walks of life with a unified purpose--to help. Our technicians have responded to calls at every hour of the day, during all holidays, without complaint. We always say that it takes a unique person to work in our industry and enjoy themselves. The jobs are not always pleasant to see (or smell), but if the spirit of stewardship lives strong in that person, they can always perform their work and be satisfied in having helped. Those are the people our franchise has hired.

We are grateful for our employees and customers, and we look forward to a happy and safe 2018. Thank you for 32 years, Dallas.  We look forward to many more. 

What to Do If You Have A Fire in Dallas Today

12/18/2017 (Permalink)

SERVPRO of North Irving has a 24 hour emergency line. Our technicians are dispatched 24 hours a day, every day of the year.

What to Do If You Have A Fire in Dallas Today

A fire can be devastating.  While a homeowner is dealing with the shock of their home and items being damaged, there are also many more strong emotions and important questions in mind.  Where will we live now? Do I have to start over again?

It’s easy to be overwhelmed when a fire damage happens, regardless of its size.  We’ve worked to restore many homes and businesses, and we can help you, too. Our priority is to help you navigate this difficult time and get your home back together as quickly as possible.  There’s no time to waste.

After the fire department’s job ends, our work begins.

Fire Cleanup Companies: How to Choose

There are many fire cleanup companies in Dallas Fort Worth, but few of them are full service.  We have been handling Dallas fire damage for over 30 years, and we have grown our business to respond to the needs and wants of our customers.  

Their voice is clear: they want a fire damage restoration company that can help them with every aspect of their restoration.  They want one phone call to fix it all.

Fire Cleanup Service

24 Hour Emergency Response

We have a 24 hour emergency line to respond to any disaster.  Our technicians are dispatched 24 hours a day, every day of the year.  If we cannot perform emergency fire damage repair services due to poor lighting, we will call for 24 hour live security to make sure your home is safe until we can begin work in the morning.

Emergency Roof Tarp

A thick, weatherproof roof tarp will be attached to the roof of your property to prevent weather from entering and causing secondary damage.

Board Up

We board up damaged windows and doors to prevent precipitation and unauthorized persons from entering the building.  This also signals to possible intruders that the property is being cared for and watched.

Temporary Fencing

We install a temporary fence around the perimeter of the property.  If an entire fence isn’t needed, we’ll only install it around highly damaged areas.  A temporary fence helps prevent possible theft and keeps the general public away from sensitive areas.

Security Guard

When a structure cannot be immediately stabilized (for example, it’s raining and it’s not safe to tarp the roof), a 24 hour security guard will be hired to protect the property.

Structural Stability / Stabilizing the Structure

This refers to the need to make a structure safe enough for our technicians to begin fire clean up and restoration work.  The fire must be completely put out and we must have authorization from the homeowner to begin work. If the fire department was called, our teams must also wait for their approval to approach the property.  

Water Damage Restoration

Fire and water damage often go hand in hand.  A water damage occurs at most fires due to firefighting efforts.  Standing water can cause secondary damage to your structure. We will perform water removal services and other water damage restoration services as soon as the structural integrity of your home is established.

Structural Cleaning

After the building is secure, we will begin the process of cleaning the smoke fire out of your property.  Debris will be removed.

Smoke Damage Restoration

Smoke damage restoration is when we remove smoke particles have embedded themselves in a material, like a wall, clothing, or piece of furniture.  Smoke damage cannot usually be seen, but it can be smelled. Smoke damage cleanup and odor removal should take place.

Contents Cleaning

Contents are things that are not part of the structure, like furniture, appliances, and toys.  When affected, contents can either be cleaned on site or taken back to our cleaning facility.

Moving Services / Pack Out and Pack Back

When the structure isn’t safe, contents and textiles are moved out of the property and taken to our facilities for cleaning and storage.  They are returned when the property is clean, reconstructed, and safe for inhabitants. Items may also be delivered to a second location if the owner would like them returned sooner.

Storage

Items that have been packed-out are stored in our facilities until they can be returned.

Reconstruction

Reconstruction refers to any portion of your structure that is rebuilt.  Any portion that was permanently damaged during the fire damage is rebuilt to pre fire condition.

House Fire and Insurance Claims

Each one of our customers is assigned a Project File Coordinator.  This person will contact your insurance company and communicate with your insurance adjuster on a daily basis.  If your fire damage insurance claim is not covered, we will quickly find out and let you know what next steps you can take.  If your insurance claim is approved, we will work closely with your insurance company to process your claim.

Moving Services to Temporary Housing

During the fire damage restoration process, many families are temporarily housed in an apartment or hotel.  Some may choose to live with a parent or family member. While you are in temporary housing, it’s important to continue normal life functions as much as possible, like going to work and school.  

This is why we ask you for any important items you, your children, or pets may need.  Examples can include a week’s worth of clothing or a favorite blanket.

We will prioritize the cleaning and sanitization of these items and get them back to you quickly, usually in less than 3 days.

We understand the interruption and stress this may cause you, so we’ll do all we can to make sure you have the items you need to feel as normal as possible.  As we do this, the rest of our technicians and managers will work on all others aspects of your fire damage restoration.

Trusted Leader in Fire Damage Restoration, Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Dallas Apartment Fire

12/18/2017 (Permalink)

SERVPRO of North Irving handles fire damages in Dallas. We are a trusted fire damage restoration company with over 30 years of experience.

What Should Renters Do After A Dallas Apartment Fire?

Fire damages can be devastating.  Even when your home isn’t completely affected, fire damage victims still have to handle significant losses.  When you’re a renter at an apartment complex, many questions may enter your mind:

  • Is the apartment complex responsible for fire damage costs or am I?
  • Does my insurance cover my fire damage?
  • Where will I go?
  • How will I get all my stuff back?
  • How long will it take to get my apartment back?

Handling a fire damage can easily become overwhelming.

We’ve helped many renters that have experienced a fire in their apartment in all of Dallas Fort Worth.  Our team knows how to work with apartment complexes, landlords, and insurance providers to help restore your life.  We can help you, too.

Apartment Fires and Insurance Claims

When you call us to handle your fire damage restoration, you will be assigned a Project Fire Coordinator from our office.  Their responsibility is to establish a relationship with your insurance adjuster. They will communicate with them day to day about the status of your claim.  We’ll work with them to:

  • Establish your fire damage restoration coverage.
  • Ask for approval to clean and restore any contents that could be saved from the fire.
  • Ask for approval to clean your smoke and fire damaged clothing.
  • Ask for approval to store your contents as your apartment is being cleaned and restored.
  • Process and close your fire damage claim.

Content Cleaning (Household Items)

Content is what we call everything that is inside your apartment.  They are all the belongings you and your family have inside.

The first step when content cleaning is to identify all the items inside your apartment.  We separate them into two categories:

  • Salvageable.  These are items that can be cleaned, deodorized, and sanitized.  They are inventories and moved to our cleaning facility. Once they’re cleaned, we store them until you’re ready to receive them again.
  • Unsalvageable.  These are items that are permanently damaged and cannot be cleaned.  We do our best to identify these items and report them to your insurance company so they can determine the replacement cost.  Sometimes, the contents are so badly burnt that we cannot identify them. After we have identified everything we and send the inventory to your insurance company, we ask for your permission to dispose of them.

Smoke and Fire Damaged Clothing

Many fire damage restoration companies will offer to take your clothing and clean them after smoke and soot have affected them.  If they offer this service, make sure they can perform the work in house, which means they have their own machines and trained technicians to do the job.  If they can’t, these fire damage restoration companies will usually hire another company to complete this specialized work, which makes the process more expensive.  

SERVPRO of North Irving will not hire anyone else to clean your clothing.  We are one of the few Esporta Wash System certified firms in Dallas Fort Worth.  Our Esporta trained technicians will take all your clothing and textiles from your apartment and take them back to our cleaning facility for sanitation and smoke removal.  When your clothes are cleaned, we will return them to you at your convenience. Our technicians have one of the highest rates of textile cleaning success at over 85% -- even better than traditional dry cleaners.

Moving Services & Storage

Our technicians will pack out everything in our apartment so it can be cleaned.  They will take them back to our cleaning facility where your items will be deodorized and sanitized.  When you can receive your items back again, we’ll be ready to deliver them to you.

Rush Item Cleaning and Delivery

We understand that while the fire damage restoration is taking place, you will need to resume normal activities like going to work and school.  For this reason, we offer a rush item service, where our customers can request items they need, such as clothing, cleaned and delivered to them as soon as possible.  We prioritize these items for cleaning and delivery them quickly, usually around 3 days.

Other Fire Cleanup Companies

We are trained and able to handle every part of your claim.  From fire clean up, to smoke removal, to contents and textile cleaning, to moving services, storage, and reconstruction, we’ll be there.  Not many other fire cleanup companies are able to do the same.

We are a full service fire cleanup company.  With us, you won’t have to worry about coordinating handfuls of different people and companies to handle your claim.  We know this will be a stressful time, so our promise to you is to simplify the process by assigning you a 3 Expert Team.  Each of these team members will take care of all aspects of your project from beginning to end. Rest assured that if you ever have a question, they’ll have the answer.

  • Project File Coordinator:  they will work with your insurance company to process your claim.
  • Restoration Manager:  they will do the majority of the fire damage restoration process.  They will clean all your contents, your apartment, and manage your move and storage.
  • Reconstruction Manager:  if they are needed, they will rebuild any damages to your apartment.

Trusted Leader in Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

How to Prevent Frozen Water Pipes

12/17/2017 (Permalink)

SERVPRO of North Irving is a water damage restoration company in Dallas Texas with over 30 years of experience. Photo: DMN

Winter Storm Preparedness: How to Prevent Frozen Water Pipes

Winter storms don’t happen very often in Dallas, but, like the old saying goes:

“If you don’t like the weather, wait five minutes.”

The National Severe Storms Laboratory categories a winter storm as having

  • Snow
  • Sleet, or
  • Freezing rain

In Dallas, we can see any of this type of precipitation for just a few days out of the year.  Those days matter! When the temperature is below the freezing point and precipitation is in the forecast, that’s when office receives dozens of water damage calls per day.

Pipes Freezing

A water damage during a winter storm usually happens when your pipes freeze.  When water freezes, it turns into ice. As it turns into ice, the space that the water takes up in the pipe gets bigger.  The bigger the expansion, the more pressure that is created inside the pipe. Some pipes may just get bent out of shape, but others will eventually break.

The pipes that are most likely to freeze are those outside the home that are exposed to the cold air.

Other vulnerable pipes are those indoors that don’t have access to heat, like those under your kitchen cabinets or in the garage.

How to Keep Pipes from Freezing

The best way to handle a water damage is to never let one happen.  Although we have seen some pipes still burst even after precautions were taken place, the damage that resulted was considerably less.  You can’t always prevent things from happening, but you can always be prepared.

  • Before temperatures reach freezing, insulate exposed and vulnerable pipes.  You can do this by installing pipe sleeves or even wrapping the pipes with newspaper.
  • Close the garage door to prevent cold air from coming in.
  • Open kitchen and bathroom cabinets to allow warm air to circulate around the pipes.
  • Keep your home heated above 55 degrees Fahrenheit.
  • Keep an eye on the weather forecast.  Are below freezing temperatures coming your way?  It’s easy to keep up with the weather these days. We recommend you download any weather app at the Play store or App store.

Still Need Water Damage Services?

If your pipes still freeze and you have a water damage, give us a call immediately.  A water damage that is not taken care of within 48 hours has a high probability of causing mold damage.

  1. Don’t delay.  Call us as soon as you notice your water damage.  The longer water stands in a structure, the more it will soak into the floors and walls of your home.  As soon as you call, we will schedule a crew of technicians to travel to your home and begin remediation.  
  2. Cut off the water source, if possible.  There are usually water turn off valves for homes in garages.  They are also usually available somewhere on your lawn.
  3. Get contents off the floor.  Many homeowners rush to put down towels to stop the water flow, and that’s okay.  Towels can easily be cleaned at our cleaning facility if need be. What you want to look out for are small fragile textiles or objects on the floor that can be damaged by water.  Examples include rugs, shoes, and anything else that is light enough for you to carry.
  4. Begin documentation.  Take pictures where you see the water coming from.  Then, take pictures of all the affected areas. Make note of the time this is taking place.  While our technicians will also take the same documentation, it's important to start documenting as soon as possible to prove your loss to your insurance company.

Water Damage Remediation Process

24 Hour Emergency

As soon as you see the signs of a water damage, give us a call.  We have a 24 hour line for all emergency water damage services. Our technicians are ready for dispatch 24 hours a day every day of the year.  

Assessment

When our technicians arrive, they will assess your property and determine the source of the water damage.  When the water is cut off, they will begin water extraction.

Water Extraction

Please be aware that we may have to move some furniture and lift or remove carpet and pad to reach as much water as possible.  It’s important to perform water removal in all affected areas to prevent secondary damage to your home.

Sanitation

If we are dealing with a Category 2 Water or Category 3 Water Damage, then the water has a high likelihood of containing microbial contamination.  In these cases, we will remove carpet, pad, and also sanitize all wet areas. Our spray is a biocide and fungicide to kill microbes on contact. It also helps prevent mold damage.

Water Cleanup Equipment Placement

We will come prepared with professional drying equipment.  We will set air movers and dehumidifiers in strategic places around your home to start the drying process.  Our equipment must run 24 hours a day to be completely effective. The purpose of the equipment is to control your home’s humidity and help everything dry as quickly as possible.

Drying Monitoring

Our technicians will visit your home every day to check on the equipment’s efficiency and record data to monitor the drying process.  This data is sent to your insurance adjuster. We will move equipment or remove it completely as we reach drying goals.

Water Damage Repair

If any part of your home was permanently damaged due to the water damage, our reconstruction team will come in and rebuild it.  We will restore your home to the way it was before the damage.

Does Homeowners Insurance Cover Water Damage?

From our experience, most home insurance does cover water damage.  However, it’s important that you check with your insurance company to make sure.  If you decide to file a water damage claim, you will be assigned a Job File Coordinator from our office.  This person will guide you through the insurance claim process and work every day with your insurance adjuster to get different portions of your claim approved.  If you have any questions, we’ll always be here to help!

SERVPRO has worked with all insurance carriers.  We have helped thousands of homeowners navigate the insurance claim process, and we’re glad to help you, too.

Water Damage Certification

Trust a company with trained and experienced technicians.  Our employees begin their career with us by first passing the SERVPRO water mitigation training.  Then, they advance to earn their IICRC Water Damage Certification. The IICRC is an independent certification body for the restoration industry and a trusted leader in water damage training.  

Our technicians are trained and ready to help you now.  We are the water damage restoration experts you can trust.

Trusted Leader in Water Damage Restoration Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Hail Damage Repair After Dallas Storm Damage

12/17/2017 (Permalink)

SERVPRO of North Irving is a Dallas Storm Damage Restoration Specialist. We are available for 24 hour emergency service.

Hail Damage Repair After Dallas Storm Damage

During Spring of 2016, North Texas got hit with a major hailstorm.  SERVPRO of North Irving responded to the city of Wylie, Texas, where softball sized hail and strong winds damaged many homes and businesses, especially their roofs.

In a matter of hours, we were placing emergency roof tarps and board ups on damaged properties.  While it’s impossible to prevent hailstorm damage to our homes, you can still be prepared.

Hailstorm Preparedness

Before the Storm

  • Do you know what your property insurance covers?  Check out your policy and make sure you know your deductible.  You want to be sure you can cover your deductible in case of an emergency.  If you’re not sure about your hailstorm coverage, give your insurance company a call if you have any questions.  
  • Keep up with weather forecasts.  Turn on your local news, download a free app from the Google Play Store, App store, or visit any national weather website.
    • A storm watch means the conditions for a hailstorm are right, but no one is absolutely sure if one will really happen or not.  Keep an eye on the forecast.
    • A storm warning means a hailstorm is approaching and you need to take shelter.
  • If you have items outdoors that you don’t want to get damaged, bring them inside or put a protective covering on them for the duration of the storm.  This commonly includes glass outdoor furniture and vehicles.

Reducing Hail Damage

Being proactive is always the best way to prevent storm damage.  If the forecast is calling for a possible hailstorm, take a look at your roof or call us for a roof inspection.  Taking care of your roof’s problems may prevent serious damage from the storm, such as a badly damaged roof, water intrusion, and an indoor water damage.

Look out for:

    • Damaged shingles.
    • Missing shingles.
    • Clogged water drains.  If your drains are clogged and rain also falls with the storm, you are risking water buildup that could enter your home and cause a water damage

During the Hailstorm

During the Wylie, Texas hailstorm, we saw baseball sized hail.  During Dallas Texas storms, we can see any size hail. These balls of ice can fall between 50 to 100 miles per hour.  The velocity mixed with size is what will determine the amount of damage.

If a hailstorm is happening, keep these safety tips in mind:

  • Bring all pets indoors immediately.
  • Stay indoors!  If a piece of hail can break through your roof, it can also hurt you!
  • Keep away from skylights and glass objects that the hail is hitting.
  • In case a window breaks, close your drapes and curtains.  It won’t prevent damage, but it’ll help prevent the broken glass from spraying into your room.

After the Hailstorm

We are ready to respond to any home or business in Dallas Fort Worth.  For the safety of our technicians, we must wait for the storm to pass to begin emergency services.  However, giving us a call while the storm is progressing will allow us to prepare and be ready as soon as it’s over.  

As soon as you notice damage to your home, give us a call.

Our 24 hour emergency line is (972) 986-7677.  

DFW Storm Damage Services

We are a full service storm damage restoration company.  We can provide you with the following services:

  • Emergency Roof Tarp

    We will tarp your roof and skylights with thick, waterproof plastic sheeting to prevent any weather from getting inside your home and causing more damage.  Many insurance companies will not cover secondary damage that is caused by neglect on the behalf of the property owner. Secondary damage includes water damage and mold growth.
  • Board up Services

    If any other part of your home was damaged by the hail, we will perform board up services.  We commonly see broken windows and glass sliding doors.
  • Water Damage Restoration

    If any water has gotten into your home from the storm, we will immediately perform water removal services.  Our technicians will also place professional drying equipment and begin monitoring your property. Mold growth can begin as quickly as 48 hours after water intrusion, which is why we are available for water damage restoration services 24 hours a day.
  • Insurance Claim

    We will document all damage to your roof and interior of the home.  All documentation will be forwarded to your insurance provider to support your claim.  A Project File Coordinator will be assigned especially to your file. It’s their job to bridge communication between you and your insurance to make sure you’re taken care of.  
  • Reconstruction and Roof Restoration Service

    A Reconstruction Manager will be assigned especially to you.  They will inspect the damage to your roof and create an estimate to rebuild it.  They will work directly with your insurance provider and rebuild your roof once your claim is approved.
  • Full Service 3 Expert Team

    You will be assigned our Full Service 3 Expert Team.  This means that if you ever have a question or concern about your project, one of the three experts that are managing your job will help you from beginning to end.  They include:
    • Project File Coordinator - this person works directly with your insurance company to make sure your claim is processed.  They handle all documentation.
    • Restoration Manager - this person performs all restoration services your property needs, from debris removal to cleaning and water damage restoration.
    • Reconstruction Manager - this person rebuilds any portion of your property that was permanently affected.

Dallas Storm Damage Restoration Specialists

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Full Service Water Fire Restoration Company

12/14/2017 (Permalink)

SERVPRO of North Irving's Full Service 3 Expert Team has all the answers.  It is designed to simplify projects and help reduce customer stress.

“Policyholders are happier with fewer points of contact on a claim.”

That’s the point that a survey from J.D. Power & Associates proved (“How Homeowners Really Feel”). 

It’s easy to understand why this is true.  When our customers call us, chances are that something bad has happened.  A water damage. A fire damage. Mold problems in their kitchen or attic.

Stress is likely to be higher than usual, and our customers want the damage to be fixed and their lives to go back to normal.  They want it, “Like it never even happened.”

Yet, when a typical water damage or fire damage occurs, the following representatives are called into place:

  • Homeowners insurance company
  • Insurance adjuster
  • Public adjuster
  • Vendor technicians
  • Vendor management
  • insurance liaison
  • textile cleaner technicians
  • textile cleaner management
  • textile insurance liaison
  • reconstruction crews
  • reconstruction management
  • reconstruction insurance liaison...

The list can go on and on.  It becomes very difficult to coordinate all those appointments, names, and companies.  How is someone supposed to keep track of all the expenses and timelines happening at once -- especially when that someone still has a full time job and kids?

We Are Your One Call.  

Our company has serviced Dallas Fort Worth for over 30 years.  We started out by simply cleaning carpets, but we quickly grew into more.  Over the years, we have asked our customers how we could be a better restoration company for them.  The overwhelming answer was that they just wanted us to be able to take care of more of their insurance claim.  We listened.

We can now handle:

Residential Services

Commercial Services

We are now one of the advanced disaster restoration contractors in North Texas.  In fact, less than a handful of other businesses in Dallas can handle clothing and textile restoration cleaning.  

Being able to offer all of these services has to make the life of our customer easier and better.  That’s the point after all.

We’ve now taken it one step further and organized a Full Service 3 Expert Team for each of our customers.  While each customer’s project may end up utilizing the services of dozens of people, they just need to know the one person they can contact when they have a question and get help.

Full Service 3 Expert Team

Whenever you need information about your project, you can contact our 3 expert team that is managing your project from start to end.  This group consists of:

  1. Job File Coordinator
  2. Project Manager
  3. Reconstruction Manager (if necessary)

Project File Coordinator

This expert will work with your insurance company to process your claim.  They handle all documentation and paperwork your insurance adjuster needs to cover your claim.  In fact, our project file coordinators speak with adjusters the majority of the day and have built great relationships with many of them.  We believe it’s important to keep a sense of urgency in the entire team to make sure you get back home as soon as possible.

“Do you take my insurance?” is a common question we get.  

YES.  We routinely work with all insurance carriers.  

“What if my insurance company tells me to use another restoration company?”

While your insurance company or insurance adjuster can suggest you use a specific restoration company, they cannot legally make that decision for you.  Just tell them you’d rather have SERVPRO of North Irving handle your claim, and we will. We have helped customer switch restoration companies on many occasions.  We will handle the details.

Project Manager

This expert will handle every aspect of the fire and water damage restoration portion of your project.  They are the go to person for:

  • Water damage restoration and drying
  • Fire damage restoration
  • Emergency fire board up services
  • Fire and smoke damage cleanup and deodorization
  • Mold remediation, Mold removal, or any Mold problem
  • Moving services
  • Storage
  • Biohazard cleanup
  • Demolition
  • Debris removal
  • Content Cleaning
  • Clothing or Textile Cleaning
  • Air duct cleaning / HVAC cleaning

Reconstruction Manager

Not everyone will need their home rebuilt, so many people will just interact with 2 experts.  If this expert is needed to restore your home, they will manage the reconstruction of all damages to your property.  

  • Roof replacement
  • Drywall replacement
  • Floor replacement
  • Cabinet replacement
  • Rebuild after mold damage or mold growth
  • Rebuild any other portion of your home that was permanently damaged
  • Conduct a final walkthrough with you to ensure you’re satisfied.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Texas Strong: Hurricane Harvey

12/14/2017 (Permalink)

Logo by the "Harvey Can't Mess With Texas" Relief Concert.

Cat 4 Hurricane

We were watching the news as Hurricane Harvey headed for Houston.  We hoped it would weaken as it approached land, but forecasters warned of the storm strengthening.  The thought of Houston being hit with a Category 4 Hurricane seemed like it out of the question, but in our industry, we know better than to say, “That’ll never happen to us.”

So, we prepared.

We are SERVPRO of North Irving, and our offices are in Dallas, Texas.  Houston is about a four-hour drive southeast of us.  In the days leading up to Hurricane Harvey, our office was divided.  Some of us were working on emergency damages around North Texas.  Others were busy at the office, readying vehicles and trailers and loading them to the brim with supplies.  

All of us had our minds on Houston, Corpus Christi, and Rockport.  We began to receive phone calls from family, friends, and colleagues down there.  Evacuations began.  We prepared our homes up here for those who would be displaced.

For hours, our office searched for open hotels for our crews to stay.  The ones that were still open were full.  Others couldn’t guarantee there would be anyone there when we arrived.  

So, we packed tents.

We told our families we were headed for Houston, and then we left.

A SERVPRO from the Houston community gave us a call and offered our technicians to sleep in his warehouse.  Streets were still accessible to their office for the moment, and that was all the space they had left.  It was a plan.

For over a month, our technicians worked 12 to 15-hour days, 7-days a week.  The schedule was simple and repetitive: get up at 6, work until 6, plan and verify the next day’s schedule, eat, sleep, repeat.  We responded to every call we received, visited homes, sucked out water, dried, and treated properties.  Back home in Dallas, our North Texas crews did the same to compensate for the work their Houston-bound teammates would normally take care of.  

We are grateful to every first responder that bravely faced the storm and saved people’s lives.  

We are grateful for SERVPRO offices from around the nation that left home and came to Texas.  

We are grateful for the many organizations in our state and Louisiana that lent a hand and are continuing to help today.  

Harvey arrived on August 17, 2017.  Our company continued working on homes in Houston, Corpus Christi, and Rockport until a few weeks ago.  It is now December.

“Texas Strong” was on our lips as rebuild efforts began.  It still is today.

Fire and Water Restoration Training

5/2/2017 (Permalink)

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.

Training for a SERVPRO of North Irving employee begins on day one.  Each of our employees immediately gets started on a specialized training program which includes practical field training and nightly course training.  Everyone, regardless of position, must pass the SERVPRO Employee Certification Training courses. The series of courses covers all of our core competencies and prepares our technicians to handle every type of job as they work with the rest of their restoration crew and production managers.

We cover topics such as:

General SERVPRO Crew Training

This class is designed to teach our technicians what it means to be a SERVPRO technician.  As the leader of the cleanup and restoration industry, we hold high standards for our technicians.

Fire Damage Restoration

This class teaches our technicians about different types of smoke and soot.  They learn how to properly clean each type of smoke damage. Other topics include fire smoke odor removal.

Water Damage Restoration

This core class teaches everyone about every aspect of a water damage.  Our technicians learn how to apply psychometry to their work and practice how to properly perform water extraction and dry a structure with professional dehumidification equipment.

Carpet & Upholstery

Our technicians learn about different types of carpeting and how to effectively each type.  They learn how to test different fabrics in upholstery and choose the most effective type of cleaning procedure.

Moving Services and Storage of Contents

Because our office provides moving and storage services, our technicians also learn how to become professional movers.  Our technicians learn about inventory procedures and how to clean and restore all kinds of contents at our cleaning facility.  

Once our employees have earned their restoration trainings, they are ready to move on to advanced training with the IICRC.

Institute of Inspection Cleaning and Restoration Certification IICRC

The IICRC is a non-profit organization for the cleaning and restoration industry.  We are an IICRC Certified Firm.

The technicians that hold IICRC certifications are recognized by the restoration industry as having achieved a level of expertise where they understand and can perform the standard of care required for different kinds of restoration needs.

Our technicians quickly move into different training phases in order to get ready for IICRC training and certification.  Our office currently holds the following certifications from the IICRC:

  • Applied Structural Drying Technician

This training teaches how to effectively dry water damaged structures in a timely manner.

  • Carpet Cleaning Technician

This training teaches the science of carpet cleaning.  Our technicians learn about fiber identification, carpet construction, types and finishes, soiling conditions, and cleaning methods.  

  • Fire and Smoke Restoration Technician

This training handles the technical procedures for successfully restoring a fire and smoke damaged environment.  

  • Water Damage Restoration Technician

This training teaches technicians an overall concept of a water damage, its effects, and techniques for drying a structure.  It also covers topics like sewer backflows and mold growth.

Earning IICRC certifications is one way our team members can always give the best possible and informed care to our customers.  Our goal is to provide a positive beginning-to-end experience where our customers know and trust that meeting their needs are our first priority.

Mold Remediation Contractor License

Another level of certification is to become a licensed Mold Remediation Contractor for the state of Texas, which we are.  Our office follows Texas Mold Law strictly as we remediate mold growth and mold damage in residential and commercial properties in Dallas Fort Worth.  Many of our employees train to become mold remediation workers.

Other Certifications and Training

Our employees have at least one safety training per week.  We are also active members of hoarding help communities and have various OSHA certifications.  

Our most recent OSHA certification was from the National Institute of Decontamination Specialists.  Some of our employees are now Crime & Trauma Scene Bio-Recovery Technicians. They learned about:

  • Bloodborne Pathogens
  • Hazards Communications
  • Respiratory Protection
  • Lockout / Tagout Awareness
  • Confined Space Ops Awareness

Esporta

Our office is also an Esporta Certified Firm.  We are one of the few offices to have an Esporta machine in house along with the training necessary to clean and restore clothing and textiles.  We are uniquely qualified to restore clothing that has been through:

  • Category 2 Water Damage
  • Category 3 Water Damage
  • Fire smoke odor removal
  • Soot removal
  • Mold infestation

We have a restoration success of over 85% -- one of the highest restoration success rates in the textile restoration industry.  We have restored over 100,000 of items, and we’re just getting started.

Learning at SERVPRO of North Irving never stops.  We are always looking to make our restoration process more efficient and better for our customers.  We routinely invest in the best restoration technology available.

We’re proud of our staff’s training achievements, and we continue looking forward to having them as part of our SERVPRO family.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Career Day at Dallas ISD’s Maple Lawn Elementary

4/20/2017 (Permalink)

4th Grade Teacher at Dallas ISD's Maple Lawn Elementary Trying Out Personal Protective Equipment.

We had a blast with the Rockets during College and Career Day at Maple Lawn Elementary in Dallas, Texas.  SERVPRO of North Irving spent the morning talking to the school’s 4th grade classes about the types of experiences SERVPRO technicians experience in the field.

“We talked about fire and water damages and what might cause each of those,” explained Michael Weaver, owner of SERVPRO of North Irving.  “The kids talked about natural disasters causing water damages, including tsunamis in Asia. I was really impressed with their depth of knowledge.”

Since our office also has a Texas Mold Remediation Contractor license and we are certified to perform mold remediation, that topic was brought up, too.  “Mold is that stuff on old cheese,” one student said.

“And the pizza my brother once left in his room for a week,” another added.

They’re both right!  When the students realized that mold could also grow on walls and shoes, they were surprised.

“Everyone had seen mold on cheese, but seeing pictures of dangerous levels of mold was an eye opener for many of the kids,” Weaver explained.  “We wanted to explain the necessity of having proper safety precautions with everything we do in our line of work.”

When we took out some personal protective equipment and asked for volunteers to put it on, a lot of hands went up--including the teacher’s.  As the students giggled when their teacher put on a full kit, other student volunteers also put on smaller pieces of the equipment. With cries of Fight the Mold! and Ghostbusters! everyone was ready to go to work.

Students learned about full body Tyvek suits, nitrile gloves, full face respirators, and even how to use a HEPA vacuum.  The grand finale was learning about ATP testing, which our office uses to test for contamination levels on various surfaces.  

“We asked the class which surface they thought was the dirtiest.  Every group got one guess and the one with the highest number won.”

The winner?  The classroom door’s handle with an ATP score of over 1,000!

“The passing score is 10 or less,” Weaver smiled.  “Everyone was kind of shocked, but they understand why something that is touched by almost everyone every day could get so dirty.”

Of course, the handle was cleaned immediately.  

“Ultimately, we just wanted to remind the kids to stay safe,” said Michael. “It was a really fun day for us, and we hope to be invited back.”

“The Weavers are amazing to volunteer their time and talents to come to speak to our students on College and Career Day,” said Stacy Owens, Counselor at Maple Lawn and the organizer of the event.  “They are passionate advocates for SERVPRO and their integrity is evident. I would trust them with any clean-up that I may need in the future.”

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

A Day in the Life: Christi, SERVPRO Sales

4/18/2017 (Permalink)

Christi Robinson, Sales Representative for SERVPRO of North Irving in Dallas, Texas.

A Day in the Life: Christi, SERVPRO Sales

“Good morning!” is what Christi says as soon as she walks into the marketing and sales office.  She’s greeting Gracie, the office pet. A few moments later, Christi is at her desk, and the day’s work begins.

“One part of my job is to finish estimates, lead crews on some projects, and complete follow-up visits,” Robinson explains.  This is what she’s scheduling before 8 A.M. before the crews arrive and the entire office begins to hum with the day’s excitement.  For a few quiet minutes each morning, it’s just Christi and Gracie checking emails and preparing. Then, Christi is gone to the daily Work-In-Progress meeting, and by 8:30, she’s out the door to the day’s fieldwork.

The Work in Progress is a mandatory daily morning meeting for every member of the company.  Here, production managers update everyone on each job’s progress and what work they expect to be completed today.  As with all emergency services companies, we also make plans to have crews available for the next water damage or fire damage emergency.  In less than half an hour, everyone has received their instructions for the day and they’re out the door with Christi right behind them.

When Christi is not in the field working with a customer, she’s at the office preparing, sometimes with the rest of the marketing team.  “My other responsibilities are to market to old and new clients and assisting with social media.” Most of our office’s candid employee shots on our social media accounts have been taken by Christi.  She’s well known around the office for her ability to capture someone in their best light.

She’s also known in the field for her ability to connect with customers.  “People, no matter what their social status, are vulnerable in time of need.” She keeps this in mind as she works with people experiencing a disaster at their property.  “They want an open ear or a shoulder to lean on when going through a loss. That’s what I try to provide for them throughout their entire project. It’s what they deserve.”

Between water and fire damages, mold remediation, general cleaning, and now with textile cleaning added to our list of services, Christi’s day can be unpredictable.

A typical day can involve visiting customers waiting for a cleaning bid, but when a customer calls in with an emergency mold growth situation or a fire damage happening at their property, Christi has to quickly react and head to their property.  Some days require her to be out in the field until the late evening.

It’s the life of a sales representative in an emergency restoration company.  “Every day is like opening a present--it’s something new and interesting. It keeps me motivated.”

After years with our company, success is still defined by one thing for Christi.  “A smile. I’m fulfilled when we can make our customers smile.”

Our sales representatives are available for free estimates.  

Contact us for any of the following:

Carpet Cleaning

We offer one time cleanings and regularly scheduled cleanings.  We recommend your carpet be deep cleaned at least once a year and more often if you have multiple pets in your household.

Cleaning Services

Junk Removal / Debris Removal

Even if your junk contains biohazard waste, we will still be able to carry it away.  Many regular junk removal companies do not offer biohazard removal.

Crime Scene Cleanup

After the police investigation is over, we offer a discreet and private cleaning of the crime scene.  

Air Duct Cleaning / HVAC Cleaning

Cleaning air ducts can improve the air quality of your home or office.  It may also help take care of odors that otherwise can’t be taken care of, such as pet odor.

Odor Removal

We have dealt with many types of odor removal, from dead rodents to smoke smells.  Each odor removal project is different and requires an inspection of the home or property.

Hoarding Help

Move Out Cleaning Service

When you move out and need your home to look great for a potential home buyer, we can help you prepare with deep cleaning services.

Car Cleaning Service

If something spills in your car or food is left overnight, we’re happy to look at your vehicle and recommend which kind of cleaning service it requires.

Commercial Cleaning Services

We offer one time cleanings to scheduled cleanings as frequently as every day.  We’re willing to listen to your company’s needs and alter our services to your schedule.

Mold Inspection

Our office has a Texas Mold Remediation Contractor license.  We have handled mold removal of all sizes in both residential and commercial properties.

Biohazard Cleanup

Deep Cleaning Services

Construction Debris Removal

After a construction project, there is a lot of fine dust that has to be cleaned up.  Our technicians will use HEPA vacuums and air duct cleaning to help remove the dust.

Smoke Odor Removal

Suicide Cleanup / Trauma Cleanup

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Our 30-Year Anniversary: Thank You, Dallas

12/2/2016 (Permalink)