Recent Storm Damage Posts

Hurricane Categories and Disaster Restoration

12/31/2018 (Permalink)

Storm Damage Hurricane Categories and Disaster Restoration SERVPRO of North Irving is a locally owned and operated business in Dallas, TX. We are a trusted leader in Texas disaster restoration.

Studying Hurricane Categories for Disaster Restoration Response

When a community is impacted by a hurricane, SERVPRO is quick to respond.  Our company has access to over 1,700 franchises nationwide, and our storm response teams have decades of experience.

Hurricane Harvey was emotionally impactful for our franchise and all of Texas.  The hurricane hit the Houston and Galveston areas in Texas in 2017. Thousands of homes were impacted, and the damaged cost well over $100 billion.  Days before Hurricane Harvey hit, franchises nationwide were already preparing to deploy to Houston metro and Southwest Texas.

For our franchise in Dallas, our preparation was two-fold.  Our first concern was to receive our friends and family members from Houston.  When it became apparent that Harvey was going to hit as a major category storm and evacuations were going to be suggested, we needed to make sure our loved ones would be safe.  Members of our team prepared their homes to receive guests all the while preparing themselves to dispatch to the storm itself. We understood that we would be traveling to both help strangers and our loved ones as well.  For friends and family that chose not to evacuate, we made agreements to meet them at their homes to make sure their properties were safe.

The second part of our preparation was to study the meteorological reports.  Understanding the category of hurricane helps us prepare for the amount of damage we expect to see.  We take into the consideration the community that is impacted, how much water has fallen, how quickly its fallen, and wind conditions.  All these factors tell us the amount of damage a typical home will have, which then tells us what tools and equipment we need to take to best respond to those that call us for help.

When our franchise is considering how to prepare for a hurricane, we take various aspects of the storm into consideration.  One of them is the Saffir-Simpson Hurricane Wind Scale.

Hurricane Categories

Category 1 Hurricane

Dangerous winds are associated with Cat 1 hurricanes.  During these storms, we expect to see damage to a home’s roof, gutters, and vinyl siding.  We also expect to see some tree damage, especially branches falling atop of unshielded vehicled or falling onto homes.  In this case, our franchise prepares expects to see some water damage and a large need for roof tarping.

Category 2 Hurricane

The winds in a Cat 2 hurricane are around 100 mph and will cause more damage than before.  Even well-constructed homes have a large possibility of getting major damage to its roof and siding.  We also expect to see trees uprooted and block roadways. Power outages are also extremely common. In this scenario, our franchise will take a large load of roof tarping materials and power tools to assist with debris removal for roadways that are blocked on the ways to homes in need.  We also expect the need for our own power generators.

Category 3 Hurricane

A category 3 hurricane is considered to be a major hurricane.  In a Cat 3 hurricane scenario, we expect to see major damage or even the removal of the roof decking.  We also expect to see trees and branches uprooted and either block roadways or damage homes themselves as they fall.  Electricity and water outage will likely be a factor. In this case, our franchise responds similarly as we do to Cat 2 hurricanes, which is by taking roof tarping materials, power tools to clear debris, and carrying our own generators.  Due to the amount of fallen water associated with this category of hurricane, we also expect to not have immediate access to flooded areas of the community. If this is the case, we will wait for approval from first responders before proceeding.

Category 4 Hurricane

In a Cat 4 hurricane, we expect to see homes lose some or all of their roof and have damage to their exterior walls.  Many trees, even those deeply rooted, will be snapped and often fall onto homes, vehicles, and block roadways. It’s not uncommon to see many homes cut off from emergency services due to debris.  With the loss of electrical power and water plus the flooding and blocked roadways, the areas impacted with a category 4 hurricane may not be accessed for days or even weeks. In this scenarios, our crews are first helping the outer areas and assisting homes that are accessible as we wait for first responders to reach these areas and deem them accessible.  Due to the time it takes the water to recede, our franchise expects major damage to homes and businesses. Flooring and a major portion of the walls in these properties will need demolition. Sanitation will be a major concern, and mold growth may already be present. Roof tarping and board up services will almost always be necessary to secure the property.  

Category 5 Hurricane

In a Cat 5 hurricane situation, we expect to see many homes and businesses experience a roof collapse and damage to the exterior walls.  Sections of a community will be flooded and not be accessible for weeks. Uprooted trees will also damage properties and block roadways. Our response to this category of damage is the same as in a category 4 with our franchise understanding that it will take a longer time for the flood waters to recede and first responders to allow restoration service workers to enter.  

Storm Surge Scales

Storm surge threat is not as easily scalable as wind scales due to local conditions such as bathymetry.  For this reason, our franchise pays close attention to meteorological reports that focus on the depth of inundation expected at the impacted areas.  These storm surge warnings greatly help us know how to approach properties and prepare demolition, sanitation, and drying techniques. Depending on the time it takes for the waters to recede will also tell us how much, if any, of the contents inside a home or business will have a chance to be restored.  This helps us know if debris removal will be necessary, and if mold remediation needs are likely.

Food and Lodging

When a storm is strong enough to call for evacuations, it’s often bewildering to see the green SERVPRO trucks head towards the storm when some are leaving.  Our franchise has studied the storm and is heading to the closest but still safe destination. Our choice of lodging is either a hotel or another SERVPRO franchise location that is safe from the storm.  Wherever we are able to stay, our crews will set up a command center, dispatch, and sleep. During Hurricane Harvey, we had both options ready. We set up a command center as close as possible to the open impacted section and began to help homes in that area.  As first responders allowed more areas of the Houston metro to be open, we relocated closer to the city. Eventually, we traveled to other parts of Texas that were calling for help and were not receiving the saturation of help they needed. These areas included communities in Southwest Texas.  

Hurricane Harvey and Texas Disaster Restoration

Hurricane Harvey was a devastating storm.  SERVPRO franchises nationwide responded to Harvey and spent months in the Houston metro and Southwest Texas regions responding to calls.  For our franchise, we were thankful that no one of our friends and family was injured by the storm. While some of their properties had only minor damage, others needed more extensive restoration and reconstruction needs.  

By many accounts, Hurricane Harvey tested the resolve and preparation of Texas disaster restoration teams.  We were personally humbled by the outpouring of support shown for impacted residents from the thousands of volunteers from across the nation that traveled to south and east Texas ready to help.  We saw volunteers from almost every state come together and assist homeowners, and we were thankful for them. Texas Strong became a rallying cry that we will not soon forget.

Now, over a year after Hurricane Harvey hit, portions of Texas are still rebuilding.  To learn more about the Rebuild Texas Fund, please visit: https://www.rebuildtx.org.

SERVPRO of North Irving’s Disaster Cleanup Services

SERVPRO of North Irving is a leader in the restoration industry and has the expertise to handle storm damage cleanup.  We are based out of Dallas, TX, and we have helped restore communities in our home of North Texas for over 30 years.  Our franchise has traveled to disaster locations such as Hurricane Katrina and Hurricane Harvey.  We have performed restoration services in Dallas, Arlington, Garland, Plano, Waxahachie, Midlothian, and other North Texas communities for over 30 years. With our crews responding immediately to jobs, we are faster to any size disaster.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

You can trust us to handle your disaster restoration needs.  We offer:

  • Water damage restoration
  • Debris removal
  • Roof tarping
  • Board up services for doors, windows, outer walls
  • Reconstruction
  • Roof replacement or repair
  • Clothing and textile sanitation
  • Carpet restoration service
  • Moving services
  • Storage
  • Read more about our storm damage services.  

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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We are a family owned and operated business.  Learn more about us.

“Like it never even happened.” only happens here.

Storm Causes Sewage Backup Cleanup in North Texas

12/30/2018 (Permalink)

Storm Damage Storm Causes Sewage Backup Cleanup in North Texas SERVPRO of North Irving is a trusted leader in disaster restoration in Dallas, TX. We have restored thousands of homes and businesses since 1986.

When they received an alert about a severe storm warning in their area, Derek and Marilyn made sure they were prepared.  They brought the car into the garage, gave their dog a break outside, and then went back inside to start preparing dinner.  

“I keep up with all the usual home maintenance,” Marilyn said.  “My gutters were cleaned out and all my drains are set up to prevent pooling in my backyard.  Storms had never been a problem before.”

The surprise came when the storm continued for almost a week.  Soon, the streets began to flood.

Home Flooding Service

“It was at around 3 in the morning that I woke up and noticed the smell.  It was dark in our bedroom, but when my husband got out of bed to check out what was going on, he said the carpet was wet and we had a problem.  When we turned on the lights, we saw water flooding out of our bathroom.”

The water was coming out of the toilet and the bathtub.  The unpleasant smell was just one of the problems.  There was no way to stop the backup.  The rain was still pouring outside and it was spreading to the entire house.  It was in two bedrooms, all the bathrooms, the kitchen, and the laundry room.

Marilyn continued, “The storm had been causing problems in other parts of the town and I had seen SERVPRO’s green trucks everywhere.  I felt bad for my neighbors who were having flooding issues.  For us, we weren't flooded because of the storm’s rising waters, but we still needed help.”

SERVPRO of North Irving received Marilyn’s call at about 3:30 in the morning.  Our on-call manager, Jessica, took in Marilyn’s information.

“We had been receiving storm-related calls for a few days at that point, so I wasn’t surprised we got another call in the middle of the night.  But Marilyn’s case was different.  I was expecting her to say rising water got into her house, but the problem was actually a sewage backup.  There’s never a good time for a sewage backup, but this one was even worse timing because of the surge of storm calls.”

During a storm, our franchise activates its Storm Protocol.  Everyone in our office is well aware of storm and traffic conditions, and we prepare ourselves to work overtime in order to reach all the families and businesses asking us for our help.  

“I was relieved when SERVPRO arrived,” Derek said.  “I knew they were already very busy with the storm, but they assured us they’d be here for us.  They checked out our situation and got to work right away.  A few minutes later, a plumber came to fix the pipes.  That’s when they figured out the sewage backup was actually linked to the storm.”

It’s not a situation we see often.  In the case of Derek and Marilyn’s home, the days of heavy rain had filled their town’s drains and was causing the water in their own home’s drains to be pushed back into their property.  

“We realized that unless the city took care of the drain issue on their end, our house was just going to keep backing up with sewage.  With the storm still happening, the city was busy fixing other flooding problems around town and they were not going to be able to get to us for a few days.  It was a nightmare,” Marilyn continued.

The situation captured the attention of our entire management team.  Leaving a home with a recurring sewage backup wasn’t an option, so we came up with a plan to help our Derek and Marilyn while their city was able to fix the drains.

“SERVPRO came twice a day until the city got their end fixed,” Derek explained.  “Every time they came, they took out all the water and sanitized everything it had touched.  They kept in touch with us to see how we were doing every day."

Marylin said, “They also prepared for the house with the water damage in mind.  They elevated our furniture so it wouldn’t get touched by the water, and they moved everything off the floor that could be damaged."

Sewage Affected Clothes and the Esporta Wash System

“Because our closet was affected and our clothes were in the dirty water, they also rushed everything back to their office and did our laundry for us,” Derek said.  “They made sure our clothes and even our pet bed was sanitized after touching sewage water.  I didn’t know that was possible.”

Our franchise is one of the few water restoration companies in North Texas that is Esporta Wash System certified.  We have the unique ability to take clothing and other textiles affected by sewage, smoke and soot, and mold sanitize them to be food grade safe.  We have cleaned thousands of pieces of clothing, and our restoration rate is one of the highest in the industry at over 85%.

We understand that when clothing is affected, time is of the essence.  We can pick up, process, and drop off 100 pounds of clothing in as little as 48 hours to help you have enough of your wardrobe to be okay while the rest of your claim is processed.  

Filing an Insurance Claim

“This was the first time I’ve ever needed to file a claim,” Marilyn said.  “I thought it was going to be a lot of work, but all I had to do was call my insurance and answer their questions so that I could get a claim number.  SERVPRO has taken care of the rest.”

Many homeowners are concerned when they file a homeowner’s insurance claim.  We have a team of administrators that are experienced in handling the claim’s process for all insurance companies.  

Every claim is different, but the general process is straightforward:

  • Call your insurance company and let them know about your situation.
  • Tell them SERVPRO of North Irving is the restoration company you’ve chosen to handle your cleanup.  By law, your insurance company must honor your choice of restoration company.
  • When they give you a claim number, call our office and let us know what it is.
  • The administrator from our office that is assigned to guide you through your restoration project will then contact your adjuster and work with them to process your claim.

“The person from SERVPRO that has walked me through this is Jessica.  She’s kept in touch and let me know what’s going on with our claims process.  I really haven’t had to worry about anything.” Marilyn said.

Flood Repair in Dallas and North Texas

After Derek and Marilyn’s water damage was resolved, it was time to handle the reconstruction needs of their home.  The sewage water had permanently damaged their flooring and kitchen and bathroom cabinetry.

SERVPRO of North Irving is a full-service restoration business, which means we can take care of water damage from beginning to end.  When a property has been cleaned and dried of all water, our reconstruction team will work with you to replace anything that was damaged as a result of the water.  We handle all documentation and processing your insurance adjuster needs to make sure this portion of your claim is also covered.

“SERVPRO removed everything that had to go and worked with us to replace it all,” Derek said.  “They worked with our adjuster to get everything approved, so we didn’t have to worry about costs other than our deductible.”

Texas Disaster Restoration

If you find yourself in need of help during a storm, we’re here for you.  Our franchise has been servicing our home of North Texas for over 30 years, and we have the experience you need to get your property taken care of the right way.

Our storm services include:

  • Water cleanup
  • Roof tarping
  • Board up (windows, doors, outer walls)
  • Debris removal
  • Textile Sanitation / Laundry Service
  • Carpet Restoration
  • Moving Services
  • Storage
  • Reconstruction

Trusted Leader in Dallas Flooding Restoration

SERVPRO of North Irving is a leader in the restoration industry and has the expertise to handle storm damage cleanup company in Dallas, TX.  We have helped restore communities in our home of North Texas for over 30 years, and our franchise has also traveled to disaster locations such as Hurricane Katrina and Hurricane Harvey.  We have performed restoration services in Dallas, Arlington, Garland, Plano, Frisco, Ennis, and other North Texas communities for over 30 years. With our crews responding immediately to jobs, we are faster to any size disaster.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections. You can trust us to handle your restoration needs.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

We are a locally owned and operated business.  Learn more about us.

“Like it never even happened.” only happens here.

Reputable Restoration Companies & Natural Disasters

12/28/2018 (Permalink)

Storm Damage Reputable Restoration Companies & Natural Disasters SERVPRO of North Irving is a trusted leader in disaster restoration in Dallas, TX. We have restored thousands of homes and businesses since 1986.

It’s a story that we hear all too often.  There is a natural disaster in a community and people in need of help are approached by an out-of-town and unknown restoration company.  These folks canvas neighborhoods and solicit homes. They offer water extraction, drying, and needed demolition. They’re willing to either start work or put you on their “list” if you’re willing to put down a cash deposit.  

Many homeowners, understandably overwhelmed and in need of assistance, give them this deposit.  

Then, the restoration company disappears.  

There was never any list.  There was no equipment. The number they left you to call either goes unanswered or has been disconnected.  Your money is gone and your home is still left a mess.

This situation is unfortunate and happens often during natural disasters.  When a hurricane, major storm, or tornado hit a town, many disaster restoration companies travel across the United States to offer their services to the hard-hit community.  While many reputable companies are available, there are also teams of scammers looking to prey on those in need of help.

Horror stories of people being scammed flood the news and people wonder which company they can really trust to help them.  What these scammers do is wrong and unethical. No one deserves to be lied to or stolen from.

How do you choose which disaster restoration company to trust?  Look for these qualities when making a decision.

Trusted Restoration Company

Ask yourself:

  • Is this restoration company well known?
  • Can I find them online easily?
  • Does their website look professional?
  • Can I see proof of their previous work?
  • Do they have reviews online that speak of their work?

If the restoration company asking for your business is one you have not heard of and you cannot easily find online, then how likely is it that you will be able to find them later?  Even if the company is online, consider the quality of their website. Make sure it’s professionally done and not one that was hastily put together in an attempt to look legitimate just for the storm event.  A reputable company will also have reviews from customers on various social media websites. Check the dates on the reviews and make sure they span a considerable length of time.

National or Local Company?

Ask yourself:

  • Is this restoration company from my hometown or did they travel to come here?
  • Are they a franchise?
  • If they traveled, can I still reach them when they go back home?

Many restoration companies travel to impacted sites, so it is not uncommon to work with professionals that are only in your hometown temporarily.  This should not necessarily dissuade you from working with them. If they are from out of town, check out their credentials online. Ask them how their process works, how long they plan on staying in town, and what plan they have to make sure you’re taken care of.  If they can’t answer your questions, consider a different company that can help you through any situation.

Working with SERVPRO is a great way to make sure you will get service, no matter if the franchise you’re working with is from out of town or not.  If you need additional help after the franchise that serviced you leaves, there will still be another SERVPRO franchise in town to assist you.

Restoration Training and Experience

Ask yourself:

  • How long has this restoration company been in business?
  • Have they worked in other natural disaster situations?
  • Are the technicians trained with certifications?
  • Do they have the proper equipment and chemicals?

Make sure your restoration company has had plenty of experience helping other people in a variety of natural disasters.  Ask if their technicians have a certification in water mitigation, specifically from the IICRC.  The IICRC is an independent organization that specializes in the certification of individuals in the restoration industry.  This organization issues certified technicians wallet sized IDs to prove their training. Also, ask what equipment and chemicals they plan on using to restore their home.  If they do not want to answer or can’t show you proof, reconsider hiring them.

Your property is likely one of your most valuable investments.  A natural disaster is not the time for a restoration company to get on-the-job training.

Storm Damage Services

Ask yourself:

  • Can this company handle all parts of my restoration project or will they just handle one portion?
  • Can this company sanitize my affected clothing and textiles?
  • Can this company restore my affected electronics?
  • Can this company rebuild my property?

Not all companies can provide you with full service.  Some will only be able to handle the water remediation.  Others will only be able to provide you with construction services.  Ask them what services they can provide and then decide if you want to piecemeal your restoration project or if you’d rather work with a company that helps you from start to end.  

SERVPRO and Natural Disasters

When a community is in need, SERVPRO activates a storm center and calls on franchises nationwide to assist.  With over 1,700 franchises nationwide, we can meet the demand for professional restoration services for everyone in need.

Franchises that choose to respond will pack up hundreds to thousands of pieces of equipment and have professional and trained technicians travel to the community.  Technicians stay anywhere from weeks to months to help every household and business that asks for assistance.

SERVPRO responds to every natural disaster in the United States.  We have responded to:

  • Hurricanes.  Our franchise personally responds to hurricanes that impact Texas, Louisiana, and Florida.  Our crews spent months in Houston and Galveston responding to Hurricane Harvey.
  • Tornadoes.
  • Wind and hail storms.  When North Texas experiences a hail storm, we respond by tarping roofs and boarding up damaged windows and outer walls.  We also remove storm debris and repair homes from fallen trees and other airborne debris.
  • Wildfires.  
  • Severe thunderstorms.  When a storm is severe and flood-prone areas see damage, our crews respond immediately.  It’s not a common occurrence, but Dallas flooding is possible and is something we are always prepared for.

Cash Deposits During Storms

Some restoration companies will ask you for a cash deposit, even a reputable one.  Many times, cash deposits indicate to the company that you are serious about receiving restoration services.  During a storm situation, many households and businesses ask a company to help them remediate their property and agree to get on a waiting list.  When the restoration company schedules technicians and gathers the equipment to help that property, they sometimes find that the property owner has either left or decided not to use their services anymore.  This creates a problematic situation for both the restoration company and other customers they could have otherwise been helping.

Every franchise and every company will have a different way to approach the question of a cash deposit.  Some may ask for a deposit, some may ask for nothing, and still, others will ask for a secure form of payment (credit card) and not charge you anything until services are performed.

Ask the restoration company you are thinking about working what their policy is, and then decide if this is acceptable to you or not.

Storm Safety

It is very likely that you will have to wait for service during a major storm situation.  Even with thousands of restoration professionals coming to service your hometown, the number of calls and infrastructure problems will most likely prevent immediate service.  The wait time may be only a few hours, but at times it can extend to a few days.

Make sure to stay safe while you wait for service.  Keep in mind:

  • Rising water is contaminated and should not be touched.  Read about water contamination levels and classifications here.
  • Mold can begin to grow in as little as 48 hours when water mitigation services are not performed.  Stay in an environment that is dry.

Please read our article Storm Safety for more information and tips.

SERVPRO of North Irving’s Disaster Cleanup Services

SERVPRO of North Irving has worked hard to become a full-service restoration company.  We are able to handle every portion of the restoration process for Dallas storm damage.  We provide:

  • Water damage restoration
  • Debris removal
  • Roof tarping
  • Board up services for doors, windows, outer walls
  • Reconstruction
  • Roof replacement or repair
  • Clothing and textile sanitation
  • Carpet restoration service
  • Moving services
  • Storage

Read more about our storm services here.  

Trusted Leader in Dallas Flooding Restoration

SERVPRO of North Irving is a leader in the restoration industry and has the expertise to handle storm damage cleanup company in Dallas, TX.  We have helped restore communities in our home of North Texas for over 30 years, and our franchise has also traveled to disaster locations such as Hurricane Katrina and Hurricane Harvey.  We have performed restoration services in Dallas, Arlington, Garland, Plano, Waxahachie, Midlothian, and other North Texas communities for over 30 years. With our crews responding immediately to jobs, we are faster to any size disaster.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections. You can trust us to handle your restoration needs.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

We are a family owned and operated business.  Learn more about us.

“Like it never even happened.” only happens here.

Storm Safety

12/27/2018 (Permalink)

Storm Damage Storm Safety SERVPRO of North Irving is a trusted leader in disaster restoration in Dallas, TX. We have restored thousands of homes and businesses since 1986.

Planning is essential to keeping your family and property safe during a storm.  While many major storm events are often seen coming ahead of time and allow time for preparation, others happen almost without warning.  

The best plan for safety is to plan ahead.  It’s always better to be over prepared than under prepared.  

When preparing for a storm, keep the following in mind.  

Storm Watch

What is a storm watch?  We’re watching to see what develops.  

A storm watch means there may or may not be severe weather coming.  Keep your eye on the forecast and remain vigilant.

If there is any prep you need to get ready for any severe weather, do it now.  This may include:

  • Bringing in pets from the outdoors.
  • Tying down or bringing in outdoors items that may go airborne.
  • Make sure your safe room is ready.

Storm Warning

What’s a storm warning?  A storm is either happening or is about to happen soon.  Take action now!

When you hear the forecast call for a storm warning, the storm is definitely going to happen.  Get your family and pets to a safe location immediately, and follow local emergency management instructions.  

Weather Apps

There is an abundance of free weather applications that will help you keep updated on weather forecasts.  Choose your favorite application and allow it to send you severe weather alerts. Here are just a few you can use:

The Weather Channel.  This app shows you temperature forecasts on an hourly and daily basis.  It also has an interactive Doppler radar map that shows rainfall and severe weather.  

The Weather Channel on Google Play Store (Android)

The Weather Channel on iTunes (Apple)

Yahoo! Weather.  This app shows you detailed 5-day forecasts and interactive radar maps.  

Yahoo! Weather on Google Play Store (Android)

Yahoo! Weather on iTunes (Apple)

AccuWeather.  This app gives you a 15-day forecast that you can integrate with your phone or tablet’s calendar.  It also gives you detailed forecast information for the next two hours.

AccuWeather on Google Play Store (Android)

AccuWeather on iTunes (Apple)

Dark Sky.  This app gives you the usual array of weather data plus a precipitation map and UV information.  You can customize this app to receive specific notifications.

Dark Sky on Google Play Store (Android)

Dark Sky on iTunes (Apple)

Weather Underground.  This app uses a compilation of thousands of weather stations to gather its data.  You can receive forecasts as specific as by the hour or as general as a 10-day preview.

Weather Underground on Google Play Store (Android)

Weather Underground on iTunes (Apple)

Emergency: Alerts by the American Red Cross.  This app gives you the option to follow information from various cities.  It’ll alert you about severe weather, and it’ll also give you information about Red Cross activities like shelters.

Emergency: Alerts on Google Play Store (Android)

Emergency: Alerts on iTunes (Apple)

Emergency Management for North Texas

North Texas doesn’t have to worry about the immediate effects of hurricanes, but many portions of Dallas Fort Worth are still prone to flooding from severe thunderstorms.  Our home has also seen major wind and hail storms and tornadoes.

Keep up to date with important weather announcements.  There are many local emergency management offices that are charged with instructing citizens on the latest weather threats and helping them stay informed.  Follow your local emergency management office on social media or sign up to receive weather alerts on your phone.

Dallas Emergency Management

Tarrant County Emergency Management

Collin County Emergency Management

Denton County Emergency Alerts

Ellis County Emergency Management

FEMA

  • FEMA Website
  • FEMA App for nationwide alerts, tips, and shelter information.  
    • FEMA on Google Play Store (Android)
    • FEMA on iTunes (Apple)

State of Texas Emergency Assistance Registry (STEAR)

If you an individual living in Texas that needs assistance during major emergency situations, consider signing up for the STEAR program.  The State of Texas Emergency Assistance Registry is a free, voluntary, and confidential program designed to assist Texans during emergency events such as natural disasters.  Signing up for the program helps emergency responders plan for each community’s needs.

STEAR is made for:

  • People with disabilities
  • People with access and functional needs such as:
    • Limited mobility
    • Communication barriers
    • Requiring additional medical assistance
    • Requiring transportation assistance
    • Requiring personal care assistance

Register Online at State of Texas Emergency Assistance Registry or dial 2-1-1.

Hurricane Safety or Severe Thunderstorm Safety

Hurricanes and severe thunderstorms are the main reasons portions of Texas sometimes find themselves flooded.  In these cases, storm waters may overwhelm our drainage systems and eventually cause the water to rise high enough to enter our homes and businesses.

Texas Flood Zone Map

If your property is in a flood zone, please strongly consider purchasing flood insurance.  Storm flooding is not always covered in homeowner’s insurance!

Learn more about flood insurance at floodsmart.gov

Flood zones are areas defined by FEMA.  Input your property’s address in FEMA’s Flood Map Service Center to know if you are in a flood zone or not.  

Hurricane Preparedness

  • Reinforce doors and windows.  Wind and debris may cause damage to these vulnerable parts of your home.  We recommend boarding up your doors and windows.
  • Anchor outdoor items.  Strong winds tend to blow items into the air, which can then cause considerable damage as they are airborne or land once again.  
  • Trim tree branches.  We’ve seen the devastation a fallen tree can cause to homes and vehicles.  Consider trimming branches that have a chance of falling on your home.
  • Clean gutters and drains.  Backed up water systems can cause damage to your roof, which then trickles water into your home or attic.  The last thing you need on your mind in the middle of a storm is water damage. Take care of this basic home maintenance ahead of time.
  • Buy sandbags.  If your yard is prone to flooding, sandbags may help the water from coming into your house.  Unclogging french drains will help your yard’s drainage.
  • Move valuable items away from low lying areas in your home.  If you can elevate items--do this. We saw many families take their first floor items to the second floor during Hurricane Harvey.  Doing this helped save furniture, rugs, and electronics.
  • Have basic home supplies to help prepare your home.  Go to the hardware store early as many stores tend to run out of supplies in the event of an emergency.  Purchase:
    • Extra plywood
    • Hammer
    • Nails
    • Plastic sheeting - 6mm
    • Duct tape
    • Flashlight with extra batteries
    • Multi-purpose tool
    • Work gloves
    • Protective eyewear
  • Prepare a home inventory.  If your property is damaged or destroyed, a home inventory is a great way to prove to your insurance company what items it should help you replace.  
  • Have a first aid kit.  Our first aid kit recommendation is easy to build at home.  
  • Have a family communications plan.  Know where to meet your family in case you are separated.  Phone lines may not be functioning during the storm.

Tornado Safety

Tornadoes can happen anywhere.  If you see a tornado warning, make sure your safe room or space is prepped for your entire family and pets.  If time permits, you may also consider tying down loose outdoor objects or bring them in to prevent them from being dangerous airborne debris that may cause harm to other objects or people.

What makes up a safe space?  

  • Choose a place on the first floor of your property that is away from windows.  
  • Make sure its large enough for your family and pets.  
  • If possible, keep a battery operated radio and a first aid kit with prescription medications and water with you.  
  • Take your charged mobile phones.
  • If you are in a multistory building without a basement, choose a hallway.  
  • Mobile homes are not safe spaces; please seek a building to shelter in.

Wind and Hail Safety

Be proactive to help protect your property as much as possible.  Damage may not always be possible to avoid, but fixing previous damage to your home or business may prevent serious damage from the storm like water intrusion and roof damage.

Check for:

  • Damaged shingles.
  • Missing shingles.
  • Clogged water drains.  If your drains are clogged and rain also falls with the storm, you are risking water buildup that could enter your home and cause water damage.

Other considerations:

  • Bring all pets indoors.
  • Stay indoors.
  • Keep away from skylights and windows.
  • Close your drapes and curtains.

Dallas Storm Damage Repair

If you’ve experienced storm damage, we’re here to help.  SERVPRO of North Irving is available 24 hours a day every day of the year for emergency flood repair in Dallas Fort Worth.  Our franchise restored thousands of homes and businesses since 1986. We are leaders in Texas disaster restoration having responded to many storms, including Hurricane Harvey.

We offer:

  • Water damage restoration / flood cleanup
  • Roof tarping
  • Board up - doors, windows, outer walls
  • Moving services
  • Debris removal
  • Reconstruction services for any part of your home that was permanently damaged, including roof replacement.

Know what to expect when you’re waiting for storm damage repair.  Read our article here.  

Trusted Leader in Dallas Flooding Restoration

SERVPRO of North Irving is a leader in the restoration industry and has the expertise to handle storm damage cleanup company in Dallas, TX.  We have helped restore communities in our home of North Texas for over 30 years, and our franchise has also traveled to disaster locations such as Hurricane Katrina and Hurricane Harvey.  We have performed restoration services in Dallas, Arlington, Garland, Plano, Waxahachie, Midlothian, and other North Texas communities for over 30 years. With our crews responding immediately to jobs, we are faster to any size disaster.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections. You can trust us to handle your restoration needs.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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We are a family owned and operated business.  Learn more about us.

“Like it never even happened.” only happens here.

Hurricane Preparedness Checklist

6/7/2018 (Permalink)

Storm Damage Hurricane Preparedness Checklist Preparing your home against wind and water damage should happen before the storm arrives.  (Photo credit: FEMA)

Hurricane Preparedness Checklist

The best time to prepare your property for an incoming storm or hurricane is before a storm hits.  If your area is a flood zone and has a probability of being affected by a hurricane, don’t wait -- take action now.

Flood Zones

Flood zones are areas defined by FEMA.  Do you know if you’re in a flood zone? Check out FEMA’s Flood Map Service Center to find out.  Just put in your home or business address.

If you’re in a flood zone, consider getting flood insurance.  Many regular homeowners insurance policies do not cover damage caused by rising water.  Contact your insurance company to know exactly what is covered and what more you can do to protect your home in case of storm damage.

Hurricane Preparedness Kit: Buy Early

As you prepare your home for a hurricane, know that many other people will, too.  It’s best to stock up early to avoid a run on supplies. Home hardware stores and other retail stores tend to run out of food and supplies as many people in the community rush to prepare.

Don’t depend on your local store being able to restock soon.  If roads are damaged or flooded, stores may not be restocked frequently or at all throughout the duration of the storm.  This was very common during Hurricane Harvey when our own cleanup and restoration crews had to purchase and load our supply trailers with items from Dallas due to a shortage in Houston and Galveston.

Hurricane Damage to Prepare For

Wind Damage

Wind damage is damage to your property that is caused by wind.  The wind does not have to be caused by a hurricane or a tornado.  There are times when places around the nation have wind storms.

There are a few things to consider when thinking about wind damage.  

Damage caused to your property directly by the wind.  Wind may blow out your doors, windows, and even damage your roof.  The most vulnerable areas double doors, large windows, and windows with multiple panes.

To do: Reinforce doors and windows.  Many people choose to board up their windows.

If you do not have permanent wind shutters, strongly consider building some onto your property.

Windborne debris.  When the winds are strong, they are likely to pick up items from the street or backyards and blow them around.  This is when you see trampolines landing on a neighbor’s roof and destroyed potted plants. Go outside to your yard and see what is not anchored down -- how much damage could that object cause if the wind picked it up and hurled it at your home?

To do: Anchor outdoor objects or bring them inside.  

Trees.  If any tree on your property broke due to the wind, would it hurt your home?  We have been called to many tree damaged properties where trees weighing hundreds or thousands of pounds have had to be removed off a property.

To do: trim branches that are likely to snap.  Talk to a lumberjack about removing large trees.  

If you are interested in buying or building a storm shelter, make sure it meets ICC 500 Criteria.

Wind Damage Checklist:

  • Purchase window and door board up materials.
  • Have your roof inspected and loose shingles fixed.
  • Anchor items outdoors that may be picked up by the wind.
  • Trim your yard’s trees.

Water Damage Restoration / Flood Damage

With enough time, water will find a way to get anywhere.  However, there are still steps to make your property more flood resistant such as:

  • Clean gutters and drains.  When its raining hard, the water needs to have a place to go.  If your storm drains and gutters are clogged, that water will pool on your roof and eventually find its way into your home.  
  • Water alarms and sump pumps.  A water alarm rings its siren when it comes into contact with water.  This won’t fix your problem, but it’ll give you a chance to know something is wrong and try to fix it before it gets worse.  A sump pump may help you remove water to lessen the damage.
  • Install “check valves” in your sewer line to prevent flood water from backing up into your drains.  
  • Elevate your water heater and electric panel if the areas they’re in are susceptible to flooding.  If your electrical system has been compromised by rising water, the water damage restoration company you use may choose to not use your home’s electricity to run machinery until it’s been checked out by a professional.  This may not sound like much, but finding service professionals during a storm isn’t always easy.

Water Damage Checklist:

  • Buy sand packs if your yard is prone to flooding.  Put them at the base of doors.
  • Clean your gutters and drains.
  • If you have french drains, make sure they are not clogged or prone to clogging.
  • Purchase a water alarm and sump pump.
  • Install check valves in your sewer line.
  • Elevate your electrical panel if it's too close to the ground.

Contents and Household Items

If your property is prone to flooding and you have a second story, consider moving your valuables upstairs to keep them from being damaged.  During Hurricane Harvey, we met many homeowners who saved their home’s contents by doing exactly this.

Contents and Household Items Checklist:

  • Moving blankets
  • Tape
  • Hand truck

Have a Home Supply of Hardware and Tools

Have extra plywood, plastic sheeting (we recommend 6mm), duct tape, and sandbags to protect your property.  Must have tools to have on hand include a flashlight and a multi-purpose tool.

Home Supply Checklist:

  • Extra plywood
  • Hammer
  • Nails
  • Plastic sheeting - 6mm
  • Duct tape
  • Flashlight with extra batteries
  • Multi purpose tool
  • Work gloves
  • Protective eyewear

Other Emergency Preparedness Considerations

Trusted Leader in Dallas Storm Damage

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

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www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Storm Watch versus Warning

5/8/2018 (Permalink)

Storm Damage Storm Watch versus Warning SERVPRO of North Irving offers storm damage cleanup. We are available for 24 hour emergency dispatch.

Storm Watch versus Warning

We hear these terms on TV and read about them online, but what really is the difference between a storm watch vs a storm warning?

Knowing what weather terms mean can help you prepare your home and family for any type of weather event.  The best time to learn them is before any emergency happens.

FORECAST

A forecast tells you what meteorologists think is likely to happen.  A forecast may tell you that storms are possible but not they’re not yet confirmed.  The best action to take with a forecast is just to keep in mind and keep up with the news in case something stronger develops.  

You can stay up to date with future weather forecasts by downloading many free weather apps on Android or iOS.  Make sure you opt for free alerts on your phone or tablet.

Storm WATCH

We remember what a storm watch is by thinking, “We are watching to see if the storm comes towards us.”  

A storm watch means conditions are favorable for severe weather, but will they actually happen?  We don’t know, but the likelihood is yes more than no. Storms are either developing now or will develop.  

Pay close attention to the weather forecast and be ready to take action.  This is a great time to prepare your house if forecasts are calling for a strong storm.  

  • Tie down or bring in outdoor items that can go airborne.
  • Clean out your gutters to prevent water from pooling on your roof.
  • For serious storms, consider boarding up your windows.
  • If a possible tornado is on its way, make sure your safe room is ready.

Storm WARNING

A storm warning means severe weather is occurring or is imminent in your area.  It’s actually happening! Do not delay. Take action now to keep your family and pets safe.

What do I do if severe weather is coming?

  • Have a plan for shelter in place.
  • Where will you place your family?
  • What about your pets?  Bring them indoors.
  • Choose a place without windows nearby.  We recommend bathrooms or large closets that are not touching outer walls.
  • Be ready to live without electricity for a while.
  • Make sure you have clean water and food that does not need to be refrigerated.  A refrigerator only keeps food fresh for up to 4 hours if it stays closed.
  • Have fully charged flashlights ready.
  • Have the means to check the weather forecasts.  A battery operated radio is a great idea.
  • Charge your phones.
  • Put your mobile phones on their charger prior to the storm to be sure you can make calls in case of an emergency.  
  • If you have extra portable batteries, considering charging those as well.
  • Just remember -- during severe weather, your cell phone may not work very well.  If you have a landline, that may be your best bet.
  • Prepare your home for storm damage.
  • Make sure your gutters are clean to avoid water pooling and that you have a working drainage system for your yard.
  • Is everything outside tied down?  If you have a loose bike or lawn furniture outdoors, bring it in or make sure it’s attached to the ground.  Don’t let your backyard debris get windborne.
  • If the storm is severe, consider boarding up your windows to prevent wind damage.

What if my property has storm damage?

SERVPRO of North Irving responds to all types of storm events.  We have serviced many homes, businesses, and schools damaged by storm damage such as large hail, hurricanes, and tornadoes.  

Our technicians and managers were dispatched to Houston for Hurricane Harvey cleanup efforts.  We spent months performing water removal, sanitizing, and drying homes and businesses affected by flood waters.  

We have the experience and expertise you need to put your home back together.  

See some before and after pictures of storm related damage we've remediated.

Storm Damage Repair Available 24/7

After the storm has passed and conditions are safe for our technicians, our work begins.  We provide the following disaster cleanup services to all of Dallas Fort Worth:

  • Emergency roof tarping
  • Window board up
  • Home board up (if damaged occurred to the walls of your home)
  • Temporary fencing
  • 24 hour live security guard to prevent looting

Emergency Restoration Services

We provide 24 hour emergency water removal, cleanup, and drying if water has breached your property.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We are also a Texas Mold Remediation Contractor for Texas and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Winter Storm Damage Restoration Services

1/17/2018 (Permalink)

Storm Damage Winter Storm Damage Restoration Services SERVPRO of North Irving is always active during storm damage situations in Dallas Texas.

Winter Storm Damage Restoration Services

Storms are not a very common occurrence in Texas.  In Dallas, we see just a few days of freezing temperatures in a year.  Every few years, a hail storm strong enough to cause damage can occur. Otherwise, we have the luxury of enjoyable temperate or warm temperatures for the majority of the year.

Yet, when there is a winter storm in Dallas, we see a sharp increase in properties that experience storm damage.  From flooded homes due to frozen water pipes bursting, to fire damages caused by portable heaters, we are always ready to help.  

SERVPRO of North Irving is always active during storm damage situations.  

We offer the following services:

Water Damage Restoration or Flood Damage

Water damage restoration is usually caused by frozen water pipes that have burst.  

Fast water removal is important to prevent further damage to your wet items.  This is why we are available 24 hours a day, every day of the year, to start your water damage repair.  

When we arrive, we will inspect your property and determine the extent of the damage.  We will also determine the water category. If the water is Category 2 or Category 3, we will spray sanitizer on all affected areas.  

Then, we will perform water removal services.  Our technicians will either use a truck mounted pump or other water extraction equipment to remove the water quickly.  Moving furniture in affected rooms will likely be necessary to reach every area of the room. If the rooms are carpeted and affected by Cat 2 or Cat 3 water, both the carpet and the pad may have to be removed.

When all standing water is gone, we will place drying equipment in your home.  Our equipment will be strategically placed and other modifications will be made to your room to ensure our drying process is effective.

Every day afterward, a technician will stop by your property for an equipment check.  This means we will:

  • Monitor all equipment to make sure it’s working effectively.
  • Monitor the atmospheric conditions of your property to make sure the humidity and temperature are conducive to drying.  We do this to prevent mold growth.
  • All data is recorded and sent to your insurance adjuster to validate our drying process.

Fire Damage Restoration

Fire damages are common during the winter months in Dallas Texas.  Many of them are caused by improperly used space heaters or fireplaces.  The holidays also see an increase in oven fires and kitchen fires.

Even when a fire hasn’t happened, smoke damage restoration is necessary when candles and fireplaces are not watched carefully.  

Regardless of the reason for the smoke and fire damage, we provide:

Full Service Fire and Smoke Restoration Process

We are one of the few fire damage restoration companies in North Texas that is full service.  We do everything from cleaning and restoration of your property and everything inside of it, to reconstruction, to 24 hour emergency response service.  We are have honed our fire damage restoration process after 30 years of experience.

Emergency Roof Tarp

We will tarp the fire damaged portion of your roof using thick, weatherproof plastic.  This will prevent further precipitation from entering your home until the roof can be permanently fixed.  Our reconstruction division will contact your insurance company and request permanent roof replacement.

Board Up

We will board up any damaged portion of your property like doors and windows.  This will prevent precipitation from entering your home, deter theft, and keep unauthorized persons from entering your property.  If our team cannot perform a board up due to bad weather, we will hire a 24 hour live security guard to monitor your property.

Temporary Fencing

We can install a temporary fence around your property to deter the public from entering and provide an extra layer of security.

Security Guard

Sometimes it’s not possible to perform emergency boards ups or install temporary fencing.  This may be true in the middle of a storm, for example. When this situation happens, we will assign a security guard to protect your property.  After the storm cleans, our technicians will provide emergency services.

Moving Services

Moving services are often necessary after a fire damage.  This is especially the case when the majority or entire property has been affected by smoke and soot.  

We will pack out your property’s household items and take them to our facility where they will be cleaned and stored.  Once your property has been cleaned and reconstruction is complete, we will deliver the items back to you. If you have the need to live in a temporary residence, we are also glad to deliver your items there.

Storage

When moving services are needed, we will provide storage space to keep your items safe until they can be returned.

Textile Cleaning

If you have textiles that have been affected by Category 2 Water or Category 3 water, they will be taken to our facility for cleaning.  Textiles include clothing, plush animals, and shoes. We can also clean clothing that requires smoke odor removal, soot removal, or mold removal.  

We are one of the few Esporta certified firms in North Texas.  Our business will pack your damaged clothing and take it back to our in house cleaning facility.  Our Esporta cleaning technicians have cleaned thousands of pieces of clothing with a success rate of over 85%.  This rate of success is among the highest in the clothing cleaning industry.

Most of our customers need some of their clothes back immediately to continue living their day to day life.  We understand this need, which is why priority clothing can be cleaned and returned in as little as 72 hours.  The rest of your wardrobe will be cleaned and kept in storage until you can receive your entire delivery.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

What to do: Waiting For DFW Storm Damage Repair

12/26/2017 (Permalink)

Storm Damage What to do: Waiting For DFW Storm Damage Repair SERVPRO of North Irving is a Dallas based emergency restoration services company. We are a trusted leader in Dallas storm damage.

What to do: Waiting For DFW Storm Damage Repair

In the event of a major DFW storm, there may be an inundation of calls to emergency restoration service companies.  These types of storms are usually related to water damage like storm surges, flooding or an extreme winter event.

Although rare, when these events happen, you may have to wait until a company can visit your property and start emergency restoration services.  

If you have no option but to wait, consider the following:

What To Expect from an Emergency Restoration Service Company

  • A work deposit is not necessary.  Our policy is to not charge a customer until work has been completed.  Unless your loss is due to rising water (like a hurricane) and there is a question about insurance coverage, we will not ask for a deposit to begin work.  We have worked with many clients who have previously put down a deposit with another company only to find that it will take them days to work on their home.  For us, this is an unacceptable way to care of a customer. While we will ask for a secure form of payment, we will not charge you until work has been completed.
  • Honesty about their Timeline.  While there may be a handful of other customers in front of you waiting for service, a professional emergency restoration company will be honest with you about the wait and keep you updated.  They should not promise to be there in a couple of hours and then fail to show.
  • Professional Equipment.  If a company shows up without professional equipment, consider looking elsewhere for service.
  • Experience and a Proven Record.  You may encounter companies offering their services door to door.  While this isn’t unheard of when an entire neighborhood has been affected, you still want to make sure the company they are representing has a proven track online.  If you can’t find them on the internet, consider passing on their service. Ask them:
    • How will you help me process my insurance claim?
    • How will you keep my property safe?
    • How will you dry my property?
    • How will you know when my property is dry?
    • Are your technicians certified to remediate water damages? By whom?
    • Who will be my main point of contact?
    • Can I call you 24/7?
    • What is your website?

Storm Damage To-Do: Right Now

While you’re waiting for emergency service, it’s important to stop the water from spreading to every area of your home.  

  • If possible, shut off the source of water.  You can do this at the shutoff valve in your home or on the street.  We understand this is not possible during flooding situations, but it may be possible if your weather emergency involves a frozen pipe leaking.
  • Call us to request emergency services.
  • Call your insurance provider to begin your claim.

Storm Damage To-Do: While You Wait

  • Move children and pets to a safe, dry space.
  • Be careful as you walk from wet surfaces to dry; injuries from falling on slippery surfaces is common.
  • Elevate items that can be damaged by water off the ground.  Rising water is considered to be grossly contaminated. Do not lift items that are too heavy to lift safely.
  • If the room is safe, mop or blot water.  Do not use your home vacuum, especially if the water is high enough to reach your electrical outlets.
  • Stay away from any rooms with sagging ceilings.  This means there is a chance of ceiling collapse.
  • Leave wet appliances shut off.
  • Put aluminum foil or wood blocks between your wooden furniture legs and carpet.  This will help prevent the stain on your furniture to permanently transfer to your carpet.
  • Remove all colored rugs from carpeted areas to prevent dye transfer.
  • Gather loose items off the floor.  This will create a safer walking environment.
  • If your roof or windows have been damaged, stay away from the area.  

Honest and reliable companies will arrive prepared and provide you with a straightforward and easy-to-understand explanation of what the water damage restoration process will be.  They will have a plan in place and know exactly what steps to take. They should also be easy to reach at all times, even at 3 A.M. They will also be very easy to find online and have a professional and thorough website.  

Trusted Leader in Dallas Storm Damage

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Winter Storm: Making an Emergency Kit

12/23/2017 (Permalink)

Storm Damage Winter Storm: Making an Emergency Kit SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.

Winter Storm Preparedness

Winter Storm Preparedness in Texas may not be a consistent need.  For the last few years in Dallas, our winter weather has consisted of just a few days of freezing temperatures affecting us.

Nevertheless, one important thing we’ve learned in our business is: never say never.

Our office and employees must be prepared for any sized disaster, no matter what.  After all, we can’t respond to cold weather calls like emergency floods if we’re in the middle of an emergency ourselves.  This is why when the weather forecasts is calling for below freezing temperatures, we prepare our office, vehicles, and homes for the weather.  

To be prepared for a possible winter storm, consider items we have in our own preparedness kits.

Vehicle Winter Preparedness Kit

This kit supposes that an emergency may include being stranded for any reason and you have to wait to be helped.

  • First Aid Kit
  • Blanket, wrapped in a plastic bag to keep clean
  • Mittens, Hats, Jackets, also wrapped in plastic bags
  • Cell Phone Charger
  • Flashlight
  • Extra batteries for flashlight
  • Ice Scraper
  • Flares
  • Tow Rope
  • Kitty Litter
  • Full Tank of Gas (or Full Electric Charge)
  • Spare Tire
  • Jumper Cables, 8ft 10 gauge
  • Pet food, if traveling with pets
  • Pet leash
  • Bottled water
  • NOAA Weather Radio

If you’re heading out during winter storm conditions, remember to prepare yourself personally.  Layering warm clothes helps you keep your body heat and keeps your body protected from the cold.  

If you are not physically well, avoid overexertion.  Many heart attacks occur as a result of people attempting cardio intensive activities like shoveling snow.

Home Winter Preparedness Kit

This kit is helpful if the power goes out of your neighborhood and you have to wait for it and your heater to come back on.  This is not a kit for homes that live where there is consistent, heavy snowfall.

  • First Aid Kit
  • Blankets
  • Mittens, Hats, Jackets
  • Cell Phone Charger (battery packs, pre-charged)
  • Flashlight
  • Extra Batteries for Flashlight
  • Food that does not require cooking (for humans and pets)
  • A can opener
  • Spare Water (in case your pipes are frozen)
  • Radio, battery operated (NOAA Weather Radio)

Other Home Winter Preparedness Considerations

  • Do you know what to do to keep your pipes from freezing?  Keep the temperature in your home above 60 degrees Fahrenheit.  Make sure to turn on your central heat or individual heaters. Be careful with kerosene heaters and other standalone heating elements.  Then, open your cabinet doors to allow the warm air to warm the pipes. For outdoor pipes, keep them covered with insulation. If you still have a water damage as a result of a burst pipe, know what your next steps are to handle the water damage.
  • Know where your water shut off valve is.  If you get a leak that you don’t know how to control, it’s useful to shut off the water to your entire home until help arrives.  Many water shut off valves are inside garages. Others are outdoors near the street.
  • Know which circuit breakers control parts of your home. If you overload a circuit, your circuit breaker will flip off the switch that controls power to that portion of your home.  Fix what was causing the overload and switch it back on.
  • Know where the gas shut off valve is.
  • Keep carbon monoxide poisoning alarms working and around your home.  Test them every month.
  • Get your fireplace checked once a season.  This will prevent clogs that could cause a smoky fireplace.  Do this to avoid needing fire and smoke odor removal services.  
  • Have phone numbers of emergency response companies.  Other than the fire department and police departments, also have numbers for local companies whose help you may need.  Examples include: your electric provider, water provider, plumber, electrician, and a fire and water emergency company.

Keep up with the Weather Forecast

Don’t be caught off guard by a winter storm or below freezing temperatures.  Keep your eye on the weather and be prepared to take action.

FORECAST

A forecast tells you what meteorologists think is likely to happen.  A forecast may tell you that storms are possible but not they’re not yet confirmed.  The best action to take with a forecast is just to keep in mind and keep up with the news in case something stronger develops.  

You can stay up to date with future weather forecasts by downloading many free weather apps on Android or iOS.  Make sure you opt for free alerts on your phone or tablet.

Winter Storm WATCH

We remember what a storm watch is by thinking, “We are watching to see if the storm comes towards us.”  

A winter storm watch means conditions are favorable for severe weather, but will they actually happen?  We don’t know, but the likelihood is yes more than no. Storms are either developing now or will develop.  

Winter Storm WARNING

A winter storm warning means severe weather is occurring or is imminent in your area.  It’s actually happening! Do not delay in preparing your home, family, and pets.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Additional Storm, Fire, and Water Articles:

Classification of Water and Water Category

The Science of Dallas Water Damage Remediation

Storm Watch Versus Warning

Winter Storm Damage Restoration Services

What to do: Waiting for DFW Storm Damage Repair

What to Do If You Have a Fire in Dallas Today

How to Prevent Frozen Water Pipes

12/17/2017 (Permalink)

Storm Damage How to Prevent Frozen Water Pipes SERVPRO of North Irving is a water damage restoration company in Dallas Texas with over 30 years of experience. Photo: DMN

Winter Storm Preparedness: How to Prevent Frozen Water Pipes

Winter storms don’t happen very often in Dallas, but, like the old saying goes:

“If you don’t like the weather, wait five minutes.”

The National Severe Storms Laboratory categories a winter storm as having

  • Snow
  • Sleet, or
  • Freezing rain

In Dallas, we can see any of this type of precipitation for just a few days out of the year.  Those days matter! When the temperature is below the freezing point and precipitation is in the forecast, that’s when office receives dozens of water damage calls per day.

Pipes Freezing

A water damage during a winter storm usually happens when your pipes freeze.  When water freezes, it turns into ice. As it turns into ice, the space that the water takes up in the pipe gets bigger.  The bigger the expansion, the more pressure that is created inside the pipe. Some pipes may just get bent out of shape, but others will eventually break.

The pipes that are most likely to freeze are those outside the home that are exposed to the cold air.

Other vulnerable pipes are those indoors that don’t have access to heat, like those under your kitchen cabinets or in the garage.

How to Keep Pipes from Freezing

The best way to handle a water damage is to never let one happen.  Although we have seen some pipes still burst even after precautions were taken place, the damage that resulted was considerably less.  You can’t always prevent things from happening, but you can always be prepared.

  • Before temperatures reach freezing, insulate exposed and vulnerable pipes.  You can do this by installing pipe sleeves or even wrapping the pipes with newspaper.
  • Close the garage door to prevent cold air from coming in.
  • Open kitchen and bathroom cabinets to allow warm air to circulate around the pipes.
  • Keep your home heated above 55 degrees Fahrenheit.
  • Keep an eye on the weather forecast.  Are below freezing temperatures coming your way?  It’s easy to keep up with the weather these days. We recommend you download any weather app at the Play store or App store.

Still Need Water Damage Services?

If your pipes still freeze and you have a water damage, give us a call immediately.  A water damage that is not taken care of within 48 hours has a high probability of causing mold damage.

  1. Don’t delay.  Call us as soon as you notice your water damage.  The longer water stands in a structure, the more it will soak into the floors and walls of your home.  As soon as you call, we will schedule a crew of technicians to travel to your home and begin remediation.  
  2. Cut off the water source, if possible.  There are usually water turn off valves for homes in garages.  They are also usually available somewhere on your lawn.
  3. Get contents off the floor.  Many homeowners rush to put down towels to stop the water flow, and that’s okay.  Towels can easily be cleaned at our cleaning facility if need be. What you want to look out for are small fragile textiles or objects on the floor that can be damaged by water.  Examples include rugs, shoes, and anything else that is light enough for you to carry.
  4. Begin documentation.  Take pictures where you see the water coming from.  Then, take pictures of all the affected areas. Make note of the time this is taking place.  While our technicians will also take the same documentation, it's important to start documenting as soon as possible to prove your loss to your insurance company.

Water Damage Remediation Process

24 Hour Emergency

As soon as you see the signs of a water damage, give us a call.  We have a 24 hour line for all emergency water damage services. Our technicians are ready for dispatch 24 hours a day every day of the year.  

Assessment

When our technicians arrive, they will assess your property and determine the source of the water damage.  When the water is cut off, they will begin water extraction.

Water Extraction

Please be aware that we may have to move some furniture and lift or remove carpet and pad to reach as much water as possible.  It’s important to perform water removal in all affected areas to prevent secondary damage to your home.

Sanitation

If we are dealing with a Category 2 Water or Category 3 Water Damage, then the water has a high likelihood of containing microbial contamination.  In these cases, we will remove carpet, pad, and also sanitize all wet areas. Our spray is a biocide and fungicide to kill microbes on contact. It also helps prevent mold damage.

Water Cleanup Equipment Placement

We will come prepared with professional drying equipment.  We will set air movers and dehumidifiers in strategic places around your home to start the drying process.  Our equipment must run 24 hours a day to be completely effective. The purpose of the equipment is to control your home’s humidity and help everything dry as quickly as possible.

Drying Monitoring

Our technicians will visit your home every day to check on the equipment’s efficiency and record data to monitor the drying process.  This data is sent to your insurance adjuster. We will move equipment or remove it completely as we reach drying goals.

Water Damage Repair

If any part of your home was permanently damaged due to the water damage, our reconstruction team will come in and rebuild it.  We will restore your home to the way it was before the damage.

Does Homeowners Insurance Cover Water Damage?

From our experience, most home insurance does cover water damage.  However, it’s important that you check with your insurance company to make sure.  If you decide to file a water damage claim, you will be assigned a Job File Coordinator from our office.  This person will guide you through the insurance claim process and work every day with your insurance adjuster to get different portions of your claim approved.  If you have any questions, we’ll always be here to help!

SERVPRO has worked with all insurance carriers.  We have helped thousands of homeowners navigate the insurance claim process, and we’re glad to help you, too.

Water Damage Certification

Trust a company with trained and experienced technicians.  Our employees begin their career with us by first passing the SERVPRO water mitigation training.  Then, they advance to earn their IICRC Water Damage Certification. The IICRC is an independent certification body for the restoration industry and a trusted leader in water damage training.  

Our technicians are trained and ready to help you now.  We are the water damage restoration experts you can trust.

Trusted Leader in Water Damage Restoration Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Hail Damage Repair After Dallas Storm Damage

12/17/2017 (Permalink)

Storm Damage Hail Damage Repair After Dallas Storm Damage SERVPRO of North Irving is a Dallas Storm Damage Restoration Specialist. We are available for 24 hour emergency service.

Hail Damage Repair After Dallas Storm Damage

During Spring of 2016, North Texas got hit with a major hailstorm.  SERVPRO of North Irving responded to the city of Wylie, Texas, where softball sized hail and strong winds damaged many homes and businesses, especially their roofs.

In a matter of hours, we were placing emergency roof tarps and board ups on damaged properties.  While it’s impossible to prevent hailstorm damage to our homes, you can still be prepared.

Hailstorm Preparedness

Before the Storm

  • Do you know what your property insurance covers?  Check out your policy and make sure you know your deductible.  You want to be sure you can cover your deductible in case of an emergency.  If you’re not sure about your hailstorm coverage, give your insurance company a call if you have any questions.  
  • Keep up with weather forecasts.  Turn on your local news, download a free app from the Google Play Store, App store, or visit any national weather website.
    • A storm watch means the conditions for a hailstorm are right, but no one is absolutely sure if one will really happen or not.  Keep an eye on the forecast.
    • A storm warning means a hailstorm is approaching and you need to take shelter.
  • If you have items outdoors that you don’t want to get damaged, bring them inside or put a protective covering on them for the duration of the storm.  This commonly includes glass outdoor furniture and vehicles.

Reducing Hail Damage

Being proactive is always the best way to prevent storm damage.  If the forecast is calling for a possible hailstorm, take a look at your roof or call us for a roof inspection.  Taking care of your roof’s problems may prevent serious damage from the storm, such as a badly damaged roof, water intrusion, and an indoor water damage.

Look out for:

    • Damaged shingles.
    • Missing shingles.
    • Clogged water drains.  If your drains are clogged and rain also falls with the storm, you are risking water buildup that could enter your home and cause a water damage

During the Hailstorm

During the Wylie, Texas hailstorm, we saw baseball sized hail.  During Dallas Texas storms, we can see any size hail. These balls of ice can fall between 50 to 100 miles per hour.  The velocity mixed with size is what will determine the amount of damage.

If a hailstorm is happening, keep these safety tips in mind:

  • Bring all pets indoors immediately.
  • Stay indoors!  If a piece of hail can break through your roof, it can also hurt you!
  • Keep away from skylights and glass objects that the hail is hitting.
  • In case a window breaks, close your drapes and curtains.  It won’t prevent damage, but it’ll help prevent the broken glass from spraying into your room.

After the Hailstorm

We are ready to respond to any home or business in Dallas Fort Worth.  For the safety of our technicians, we must wait for the storm to pass to begin emergency services.  However, giving us a call while the storm is progressing will allow us to prepare and be ready as soon as it’s over.  

As soon as you notice damage to your home, give us a call.

Our 24 hour emergency line is (972) 986-7677.  

DFW Storm Damage Services

We are a full service storm damage restoration company.  We can provide you with the following services:

  • Emergency Roof Tarp

    We will tarp your roof and skylights with thick, waterproof plastic sheeting to prevent any weather from getting inside your home and causing more damage.  Many insurance companies will not cover secondary damage that is caused by neglect on the behalf of the property owner. Secondary damage includes water damage and mold growth.
  • Board up Services

    If any other part of your home was damaged by the hail, we will perform board up services.  We commonly see broken windows and glass sliding doors.
  • Water Damage Restoration

    If any water has gotten into your home from the storm, we will immediately perform water removal services.  Our technicians will also place professional drying equipment and begin monitoring your property. Mold growth can begin as quickly as 48 hours after water intrusion, which is why we are available for water damage restoration services 24 hours a day.
  • Insurance Claim

    We will document all damage to your roof and interior of the home.  All documentation will be forwarded to your insurance provider to support your claim.  A Project File Coordinator will be assigned especially to your file. It’s their job to bridge communication between you and your insurance to make sure you’re taken care of.  
  • Reconstruction and Roof Restoration Service

    A Reconstruction Manager will be assigned especially to you.  They will inspect the damage to your roof and create an estimate to rebuild it.  They will work directly with your insurance provider and rebuild your roof once your claim is approved.
  • Full Service 3 Expert Team

    You will be assigned our Full Service 3 Expert Team.  This means that if you ever have a question or concern about your project, one of the three experts that are managing your job will help you from beginning to end.  They include:
    • Project File Coordinator - this person works directly with your insurance company to make sure your claim is processed.  They handle all documentation.
    • Restoration Manager - this person performs all restoration services your property needs, from debris removal to cleaning and water damage restoration.
    • Reconstruction Manager - this person rebuilds any portion of your property that was permanently affected.

Dallas Storm Damage Restoration Specialists

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Texas Strong: Hurricane Harvey

12/14/2017 (Permalink)

Storm Damage Texas Strong: Hurricane Harvey Logo by the "Harvey Can't Mess With Texas" Relief Concert.

Cat 4 Hurricane

We were watching the news as Hurricane Harvey headed for Houston.  We hoped it would weaken as it approached land, but forecasters warned of the storm strengthening.  The thought of Houston being hit with a Category 4 Hurricane seemed like it out of the question, but in our industry, we know better than to say, “That’ll never happen to us.”

So, we prepared.

We are SERVPRO of North Irving, and our offices are in Dallas, Texas.  Houston is about a four-hour drive southeast of us.  In the days leading up to Hurricane Harvey, our office was divided.  Some of us were working on emergency damages around North Texas.  Others were busy at the office, readying vehicles and trailers and loading them to the brim with supplies.  

All of us had our minds on Houston, Corpus Christi, and Rockport.  We began to receive phone calls from family, friends, and colleagues down there.  Evacuations began.  We prepared our homes up here for those who would be displaced.

For hours, our office searched for open hotels for our crews to stay.  The ones that were still open were full.  Others couldn’t guarantee there would be anyone there when we arrived.  

So, we packed tents.

We told our families we were headed for Houston, and then we left.

A SERVPRO from the Houston community gave us a call and offered our technicians to sleep in his warehouse.  Streets were still accessible to their office for the moment, and that was all the space they had left.  It was a plan.

For over a month, our technicians worked 12 to 15-hour days, 7-days a week.  The schedule was simple and repetitive: get up at 6, work until 6, plan and verify the next day’s schedule, eat, sleep, repeat.  We responded to every call we received, visited homes, sucked out water, dried, and treated properties.  Back home in Dallas, our North Texas crews did the same to compensate for the work their Houston-bound teammates would normally take care of.  

We are grateful to every first responder that bravely faced the storm and saved people’s lives.  

We are grateful for SERVPRO offices from around the nation that left home and came to Texas.  

We are grateful for the many organizations in our state and Louisiana that lent a hand and are continuing to help today.  

Harvey arrived on August 17, 2017.  Our company continued working on homes in Houston, Corpus Christi, and Rockport until a few weeks ago.  It is now December.

“Texas Strong” was on our lips as rebuild efforts began.  It still is today.