Recent General Posts

DIY First Aid Kit

6/7/2018 (Permalink)

General DIY First Aid Kit A DIY First Aid Kit is simple to build and should be part of your emergency preparedness plan.

DIY First Aid Kit

First aid kits are a must for emergency preparedness.  Whether you have a small cut or you are preparing for a serious emergency situation, a first aid kit can help.

First Aid Kit Supplies

Your DIY first aid kit can be held in a waterproof case or bag.  We recommend putting your kit’s items into a waterproof material such as plastic.  This avoids your items from becoming wet and ruined.

Waterproof cases are easy to find in the fishing supply section of a general or sports store.

  • 2 compress dressings (5 x 9 inches)
  • 25 band aids (different sizes)
  • First aid tape
  • Antibiotic ointment; many people prefer the triple antibiotic ointment
  • Hydrocortisone ointment
  • Aspirin; also include baby aspirin if needed
  • Ibuprofen
  • Instant cold pack
  • 2 pair of medical gloves (non-latex); many times these gloves are called nitrile gloves
  • Oral thermometer
  • Scissors
  • Tweezers
  • 2 roller bandages (different widths)
  • 2 elastic bandages
  • 10 sterile gauze pads (different sizes)
  • 2 triangular bandages (for making slings)
  • First aid instruction booklet, printable - print this basic first aid manual here

Emergency Preparedness Plan

A first aid kit should be part of your overall emergency preparedness plan.

But when you are preparing for an incoming storm and your preparedness plan needs to take into account the possibility of evacuation or your entire home being affected, there are other things in need of consideration to be prepared.  

1. Emergency Preparedness Documents for Natural Disasters

When you need to evacuate your home, it’s important for you to carry important documentation.  This documentation includes medical records, identification, and other items that prove who you are and what your possessions are.

Keeping these documents on your body will prevent them from accidentally getting destroyed at home.  One thing you should not have to worry about is contacting various government agencies while your insurance company is asking you for paperwork to process your claim.

2. How to Build a Home Inventory of Household Items

An inventory of your household items is one of the important documents we recommend you carry with you.  While the idea of doing your own home inventory may sound silly (after all, you know what’s in your own home!), it’s one of the important pieces of documentation in the event of a serious disaster, like a fire or tornado.  

A home inventory helps prove to your insurance company what items were in your home that are now either too burnt to identify or have disappeared if your home was damaged.  When it comes time to estimate replacement costs, only you can prove how much your items were worth.

3. Family Communications Plan During Natural Disasters

If a serious emergency happens in your area, your family may be separated.  Having a family communications plan in place can help everyone meet in a safe location after the storm.  Don’t depend on phone lines to work consistently during events like these.

4. Hurricane Emergency Kit

This is a kit made with a hurricane situation in mind.  The needs for a hurricane are slightly different than other storms.  

Full Service Disaster Restoration Company

No matter what happens, we’re here for you.

Our goal is to make your life simple.  We want you to get back into your home or business as soon as possible and move on with your life.  We take our slogan, “Like it never even happened.” to heart.

The restoration industry involves so many facets.  Every customer is different and so are the circumstances of their disaster.  It’s difficult for one business to take on every portion of a project, and that’s why many restoration companies choose to specialize and find a comfortable niche.  

We’ve been serving homes and businesses in Dallas Fort Worth for over 30 years, and we’ve learned a lot in that time.  We’ve taken time to become a full service restoration contractor because it’s the best option for our customers. We are people’s one call and done.

We offer:

Water Damage Remediation

Fire Remediation

Mold Removal

Reconstruction

Air Duct Cleaning

Carpet Cleaning

Esporta Clothing & Textile Cleaning

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Emergency Preparedness Documents

6/7/2018 (Permalink)

General Emergency Preparedness Documents Carrying the right emergency preparedness documents during a natural disaster is necessary. (Photo credit RNR Plastics)

Emergency Preparedness Documents For Natural Disasters

During a disaster situation such as a hurricane, a document bag is an important part of your emergency preparedness kit.  You may find you’ll need these documents if you are sheltering in place or evacuating.

Whether you are sheltering in place in a storm shelter or evacuating, keep these documents on you.  We recommend you place them in a waterproof sealable, plastic bag.

Emergency Preparedness Kit - Documentation

  • Document Bag
  • Current photo ID for all members of your group
  • Birth certificates
  • Social security cards
  • Passports
  • Photos of all members of your group, including pets
  • Health insurance cards and prescriptions
  • Medical records, such as medications and dosages
  • Phone numbers (written on paper) for family, friends, doctors
  • Bank account information and loan documents
  • Insurance documents for:
    • Home insurance
    • Renters insurance
    • Flood insurance
    • Car insurance
  • Property documentation (leases, mortgages)
  • Vehicle titles
  • Home inventory of household possessions and their value
  • Backup computer files on a USB drive
  • Copies of keys (home, vehicle, safes)
  • Utility bills to prove where you live

Emergency Preparedness Plan

When you are preparing for an incoming storm and your preparedness plan needs to take into account the possibility of evacuation or your entire home being affected, there are other things in need of consideration to be prepared.  

1. DIY First Aid Kit

A first aid kit does not need to be fancy or bought in the store.  If you want to make one yourself, buy what goes inside in bulk and resupply as you need.  We recommend you place your first aid kit items in a waterproof container like a plastic box or bag.  

We recommend building a DIY kit for your home and each vehicle you own.

2. How to Build a Home Inventory of Household Items

An inventory of your household items is one of the important documents we recommend you carry with you.  While the idea of doing your own home inventory may sound silly (after all, you know what’s in your own home!), it’s one of the important pieces of documentation in the event of a serious disaster, like a fire or tornado.  

A home inventory helps prove to your insurance company what items were in your home that are now either too burnt to identify or have disappeared if your home was damaged.  When it comes time to estimate replacement costs, only you can prove how much your items were worth.

3. Family Communications Plan During Natural Disasters

If a serious emergency happens in your area, your family may be separated.  Having a family communications plan in place can help everyone meet in a safe location after the storm.  Don’t depend on phone lines to work consistently during events like these.

4. Hurricane Emergency Kit

This is a kit made with a hurricane situation in mind.  The needs for a hurricane are slightly different than other storms.  

Full Service Disaster Restoration Company

No matter what happens, we’re here for you.

Our goal is to make your life simple.  We want you to get back into your home or business as soon as possible and move on with your life.  We take our slogan, “Like it never even happened.” to heart.

The restoration industry involves so many facets.  Every customer is different and so are the circumstances of their disaster.  It’s difficult for one business to take on every portion of a project, and that’s why many restoration companies choose to specialize and find a comfortable niche.  

We’ve been serving homes and businesses in Dallas Fort Worth for over 30 years, and we’ve learned a lot in that time.  We’ve taken time to become a full service restoration contractor because it’s the best option for our customers. We are people’s one call and done.

We offer:

Water Damage Remediation

Fire Remediation

Mold Removal

Reconstruction

Air Duct Cleaning

Carpet Cleaning

Esporta Clothing & Textile Cleaning

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Source: Texas Hurricane Center

How to Build a Home Inventory of Your Household Items

6/7/2018 (Permalink)

General How to Build a Home Inventory of Your Household Items A home inventory of your household items is a valuable tool you will use if your property ever needs disaster restoration. (Photo credit: FEMA).

How to Build a Home Inventory of Your Household Items

Why build an inventory of household items?

The reason to have a home inventory is simple.  Ask yourself this: if a water damage or a fire damage affected your home, could you make a list for your insurance company of all the lost items?  Do you know what all your household items are worth?

Most people cannot remember everything they have in their home.

Homeowners Insurance and Contents Insurance

When natural disasters such as floods, fires, or tornadoes happen, properties are affected and many household items are damaged.  To replace your household items, your home insurance company may ask for an inventory of your household contents. The household inventory will help in valuing your items and coming up with a replacement cost.

SERVPRO of North Irving will inventory all the items we find on your property.  When a fire damage happens, it is sometimes possible to identify a burnt item and report it to your insurance company.  Unfortunately, some items are burnt so badly that identification is impossible.

Without an inventory or proof of your items having existed, your claim may not be fulfilled to your satisfaction.

Before any disaster happens, having an accurate home inventory will help you know how much home content insurance you should purchase.  Do this for peace of mind. Should anything ever happen, you will be able to file a claim to replace all lost items.

Use Technology to Inventory your Household Items

A phone or video camera will make this process quick.  We recommend you use video to capture general documentation all your items.  Then, use photos to capture smaller and important details such as serial numbers and brands.

How to Inventory A Room Using Video

  1. Choose a room in your home.  Start on the left of the room and pan the camera up and down.  Slowly working your way clockwise until you’ve captured the entire room.  
  2. If you need to open drawers or closet doors to show more of your contents, go ahead and do that.
  3. Don’t forget items you may have somewhere else, like a storage unit.

Write Down Inventory Details and Backup Your Claim with Photos

Now it’s time to write down important information about the items you recorded.  For example:

  • If you recorded a TV, write down the name and model or serial number and take a picture of these details.  
  • If you recorded clothing, write down:
    • The quantity of each type of clothing e.g. dress shirts, t-shirts, shoes, pants, etcetera.
    • Clothing of high value should have its brand recorded.  If you want to prove bag was Prada, for example, take a close picture of the Prada tag.

Are Jewelry and Art Covered in my Home Insurance?

Items like jewelry and art may require you to increase your insurance.  This is done through personal property coverage or add endorsements or floaters to your homeowners insurance.  Check with your insurance company to make your valuables are covered. If you need extra insurance to cover high end items, your insurance will provide you with instructions.

Have Proof of Value

Keep sales receipts and appraisals in hand to provide your insurance company proof of purchase and value.  Add these documents to your emergency preparedness bag.

Backup your Files and Update your Inventory

  • Keep your recordings and receipts on a cloud-based system to make sure they’re never lost.  
  • For paperwork, look for free apps on Android and iOS to scan paperwork and convert it to a digital file.  Save it to secure online storage.
  • Never rely on printed documentation as your only source of proof.  What would you do if that paperwork got damaged in a disaster?
  • As you make more significant purchases, update your list.

Take your home inventory system seriously!  There are two unfortunate situations we see often.  One is a homeowner valuing an item much higher than their insurance is willing to accept.  The second situation is when a homeowner claims they had an item but they can’t prove it existed.  This almost always forces the insurance company to deny that part of their claim. This happens simply because the homeowner did not have adequate documentation of an items’ existence, authenticity, or appraisal.

Our Role in the Water and Fire Damage Restoration Process

We have worked with many homes and businesses affected by a water damage, fire damage, flooding, and tornadoes.  One of our first tasks is to create a home inventory of all items found on the property. We search every room until we have found every item we possibly can.

We divide items into two categories:

Salvageable Items are those that are intact and can be cleaned.  We pack those items and take them back to our cleaning facility. They are sanitized and brought back to its former condition.  While your home is reconstructed, we store them in our storage facility. When you are able to receive those items back, they are delivered at your convenience.

Fire clean up that we have successfully done include:

  • Furniture
  • Clothing - we get the fire smoke out of clothes
  • Electronics
  • Toys
  • Anything attached to the home itself (structure clean up)

Unsalvageable Items are those that can be identified but have been destroyed permanently.  These items cannot be cleaned and we recommend be thrown away. Our technicians document these items and report to your insurance company.

What about items that can’t be identified?  This is where your home inventory plays a vital role in your claim.  

Only you can prove to your insurance carrier what items were in your home.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We are also a Texas Mold Remediation Contractor for Texas and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Family Emergency Communication Plan

6/7/2018 (Permalink)

General Family Emergency Communication Plan Do I Need a Family Communications Plan? Yes! It's better to be prepared than not. (Photo credit: FEMA).

Family Emergency Communication Plan

The best time to prepare for a disaster is before anything has happened.  Ask yourself:

  • What if something happens and I’m separated from my family?
  • How will I be able to reach my family?
  • Where will we meet up?

Having a communication plan with your family may help you reunite with your loved ones.  You can plan ahead of time how to reach each other and where you will meet.

Text Messages Are More Reliable than Calls

During storms, text messages are more reliable than phone calls since phone lines are often overloaded.  This does not guarantee your text goes through, but it has a better chance of working.

What Should My Family Communication Include?

Meeting Places

  1. What neighborhood place can you all go to meet up?  Include its name, address, and number.
  2. Who is a local person that can provide a place to meet up?  Include their name, address, and number.
  3. Who is out-of-town that can provide a place to meet up?  Include their name, address, and number.

Likely Places to Be

Also, consider where your family spends a lot of time; they may still be at this location when an emergency happens.  

  1. Work
  2. School
  3. Other (daycare, gym, friend’s house)

Have each place’s address and phone number.  

If the general phone line is busy, call someone else that you know inside to verify the whereabouts of your loved one.

Pet Emergency Kit

If you have pets, make sure these places are all willing to take in your furry little one.  Think about what items your pet will need to be safe and comfortable while you’re away from home.  Examples include:

  • Food
  • Water
  • Food bowls
  • Leash
  • Kennel
  • Vaccination records
  • Cat litter with box
  • Medications

Other Emergency Preparedness Considerations

  • If you know a storm is coming, have you prepared your home?  Read our article about home preparedness here.
  • Is your car ready?  Does it have its own First Aid Kit?  Is it filled with gas?
  • Which car will you pick people up in?  Remember to also take your pets with you.
  • Who will pick up whom?  If you’ll be riding in multiple cars, consider making a map for each person’s pick up route.
  • Do you have go bags ready?  If you know there is a chance of a storm, consider packing a go bag ahead of time and keeping it with you.  Take necessary items only.
  • If the roadways are at risk of flooding, how soon will you choose to gather your family?

Where to Keep Your Emergency Plan

Keep a copy of this plan in your emergency preparedness documents bag.  

Also, give a copy to everyone involved in it so they can keep it in their bag or backpack.  It’s a good idea to keep this paper in a sealed plastic bag or even laminating it to make sure its resistant to water.  

Don’t just keep a digital copy on your phone!  If you found yourself with a source of electricity and your phone’s battery died, what would you do?  Go old school and keep it on paper.

Other Emergency Preparedness Considerations

Build a hurricane emergency supply kit.  This checklist will quickly tell you which items you should be prepared to have and breaks it down by category. 

Build a DIY first aid kit.  A first aid does not have to be fancy.  In fact, we recommend buying these items in bulk and simply restocking your kit when necessary.  It also makes it easier and more affordable to have more than one kit in your inventory. 

Prepare a home inventory of your household items.  Your insurance provider will need proof of items you are claiming to have been destroyed or lost.  Only you can provide proof of your claim. 

Create a family communications plan.  Help your family prepare for plans A, B, and C in case of an emergency.  Don't rely on figuring out details on the spot.  

Sign up to receive alerts from your county’s office of emergency management and FEMA

If you have a disability, consider signing up for the Texas Emergency Assistance Registry Program (STEAR)

Trusted Leader in Dallas Storm Damage

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Source: Texas Hurricane Center

What to Include in A Hurricane Emergency Kit

6/7/2018 (Permalink)

General What to Include in A Hurricane Emergency Kit Having your Hurricane Emergency Kit ready before the storm hits can save you valuable time. (Photo credit: FEMA)

What to Include in A Hurricane Emergency Kit

Start your emergency supply kit with what you already have at home and then shop for the rest.  Put items into waterproof ziplock bags and then place small items into a backpack. This will make your kit waterproof and easy to carry.

As you prepare your home for a hurricane, know that many other people will, too.  It’s best to stock up early to avoid a run on supplies. Home hardware stores and other retail stores tend to run out of food and supplies as many people in the community rush to prepare.

Don’t depend on your local store being able to restock soon.  If roads are damaged or flooded, stores may not be restocked frequently or at all throughout the duration of the storm.  This was very common during Hurricane Harvey when our own cleanup and restoration crews had to purchase and load our supply trailers with items from Dallas due to a shortage in Houston and Galveston.

Emergency Food Supply -- Food and Water

  • 3 day supply of food that doesn’t need cooking e.g. canned food
  • Can opener
  • 1 gallon of water per day for each person
  • Baby items e.g. food, bottles, formula, diapers

Emergency First Aid Kit and Medications

  • DIY First Aid Kit
  • Prescriptions
  • Hand sanitizer and wipes
  • Toilet paper and garbage bags
  • Dental care and vision products
  • Soaps
  • Diapers
  • Sunscreen
  • Insect repellent
  • N-95 face masks in case of contaminated air - home hardware stores sell these

Family Emergency Communication Plan

Remember: during storms, text messages are more reliable than phone calls since phone lines are often overloaded.  This does not guarantee your text goes through, but it has a better chance of working.

Pet Emergency Kit

  • 3 day supply of food, water, and bowls
  • Medications
  • Vaccination records and photos - place in a sealable plastic bag
  • Crate
  • Leash and toy
  • Cat Litter with box

Are you Sheltering in Place?

Unless required to evacuate, many people choose to stay home and shelter in place.  Before the storm arrives, make sure to do the following:

  • Replace the batteries in your smoke and carbon monoxide detectors.
  • Have a fire extinguisher.
  • Purchase plastic sheeting (we recommend 6mm) and duct tape to seal off doors, windows, and air vents in case of contaminated air.  There is specialty tape that will stick to most surfaces. Make sure to buy the right kind so you don’t run the risk of your containment coming off.
  • Prepare your home ahead of time by bringing in loose, outdoor objects.  This will help you avoid windborne debris damage.
  • Trim tree branches likely to fall onto your property.
  • Clean gutters and drains.  When its raining hard, the water needs to have a place to go.  If your storm drains and gutters are clogged, that water will pool on your roof and eventually find its way into your home.  

If your property is prone to flooding and you have a second story, consider moving your valuables upstairs to keep them from being damaged.  During Hurricane Harvey, we met many homeowners who saved their home’s contents by doing exactly this.

Are you under a mandatory evacuation order?

Don’t wait until you’ve been ordered to go to start collecting your belongings.  Prepare ahead of time by having the following ready:

  • Car repair tool kit
  • Roadmaps
  • Plastic plates, cups, and utensils
  • Blankets, pillows
  • Tent
  • Clothes and waterproof shoes
  • Rain gear
  • Towels
  • Toys, non-electronic

Other Emergency Preparedness Considerations

  • Sign up for alerts from your county’s office of emergency management (OEM) for the latest storm news.
  • Download the FEMA App for evacuation routes and shelter locations
  • Complete a home inventory of your household items to help your insurance company's claim should a disaster happen.

Other Emergency Preparedness Considerations

Trusted Leader in Dallas Storm Damage Restoration

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Full Service Disaster Restoration Company

12/29/2017 (Permalink)

General Full Service Disaster Restoration Company SERVPRO of North Irving has taken time to become a full service restoration contractor because it’s the best option for our customers.

Full Service 3 Expert Contact Team

We understand the stress that comes after experiencing a loss.  Homeowners want their property to be put back together, and there are is a lot to take into consideration.

  • Who will handle the water damage restoration part?
  • Who will handle the fire damage restoration part?
  • Who is going to replace my roof?
  • Who will clean my clothes?
  • Who will will be my mover?
  • Where should I store my belongings while my house is rebuilt?
  • Should I hire a general contractor for reconstruction, or should I hire a lot of specialists?
  • How am I supposed to be home to make sure all this is done correctly?
  • How am I going to document all of this for my insurance adjuster to approve my claim?

With a to do list like this, it’s not surprising that a business or home restoration project becomes overwhelming.  Imagine doing this with kids, pets, and a full time job!

It does not have to be this complicated.  In fact, it’s not. What you really need is a full service restoration contractor.  

SERVPRO of North Irving is a Full Service Restoration Contractor

Our goal is to make your life simple.  We want you to get back into your home or business as soon as possible and move on with your life.  We take our slogan, “Like it never even happened.” to heart.

Aside from offering all the services we listed above, our SERVPRO franchise is unique in other ways.  We offer the 3 Expert Contact Team.

1 Expert for Every Portion of your Restoration Project

Every customer we have is assigned an expert to oversee a component of their project.  That way, no matter what kind of question you have, you will have the name and phone number of the person you need to help you out from beginning to end.

1. Project File Coordinator

This expert will work with your insurance company to process your claim.  They handle all documentation and paperwork your insurance adjuster needs to cover your claim.  In fact, our project file coordinators speak with adjusters the majority of the day and have built great relationships with many of them.  We believe it’s important to keep a sense of urgency in the entire team to make sure you get back home as soon as possible.

“Do you take my insurance?” is a common question we get.  

YES.  We routinely work with all insurance carriers.  

“What if my insurance company tells me to use another restoration company?”

While your insurance company or insurance adjuster can suggest you use a specific restoration company, they cannot legally make that decision for you.  Just tell them you’d rather have SERVPRO of North Irving handle your claim, and we will.

2. Project Manager:  

This expert will handle every aspect of the fire and water damage restoration portion of your project.  They are the go to person for:

  • Water damage restoration and drying
  • Fire damage restoration
  • Emergency fire board up services
  • Fire and smoke damage cleanup and deodorization
  • Mold remediation, Mold removal, or any Mold problem
  • Moving services
  • Storage
  • Biohazard cleanup
  • Demolition
  • Debris removal
  • Content Cleaning
  • Clothing or Textile Cleaning
  • Air duct cleaning / HVAC cleaning

3. Reconstruction Manager:

Not everyone will need their home rebuilt, so many people will just interact with 2 experts.  If this expert is needed to restore your home, they will manage the reconstruction of all damages to your property.  

  • Roof replacement
  • Drywall replacement
  • Floor replacement
  • Cabinet replacement
  • Rebuild after mold damage or mold growth
  • Rebuild any other portion of your home that was permanently damaged
  • Conduct a final walkthrough with you to ensure you’re satisfied.

The Only Disaster Restoration Company You'll Need

The restoration industry involves so many facets.  Every customer is different and so are the circumstances of their disaster.  It’s difficult for one business to take on every portion of a project, and that’s why many restoration companies choose to specialize and find a comfortable niche.  

We’ve been serving homes and businesses in Dallas Fort Worth for over 30 years, and we’ve learned a lot in that time.  We’ve taken time to become a full service restoration contractor because it’s the best option for our customers. When one of our customers asks us all the questions we listed above, we give them these answers:

  • Your water damage restoration will be handled by us.  We will perform water removal, install professional drying equipment, and monitor your home every day to make sure our efforts are successful.
  • Your fire damage restoration will be handled by us.  We will handle emergency fire board up services to protect your home while we work with your insurance adjuster to process your claim.  Your home will be cleaned of all smoke and fire damage. We’ll also deodorize your property.
  • We install emergency roof tarps to secure the home.  Your project file coordinator and reconstruction manager will work together to process your permanent roof repair with your insurance company.
  • We are one of the Esporta certified and trained businesses in North Texas.  This makes us qualified to sanitize and clean all types of clothing that have been affected by Category 2 Water, Category 3 Water, Mold, and Smoke and Soot.  Best of all, our service is done at our own cleaning facilities, so our team can also provide pick up, storage, and delivery.
  • We will be your movers.  Our technicians will move any contents and textiles back to our cleaning facilities.  After they are sanitized, we will keep them in our storage until you’re ready to receive them again.
  • You can store your belongings with us while your home is being rebuilt.
  • If you’re needing reconstruction services, call on us.  We will handle every detail of your reconstruction needs.  The only number you’ll need to call for questions is ours.
  • You don’t have to be home to make sure all the work your property needs is taking place.  Our managers routinely check on your property and take photo documentation of its progress.  This documentation can be shared with you on a daily basis.
  • Don’t worry about documentation.  Our technicians, managers, and office administrations all work together to gather the right paperwork and photos to help your insurance claim be processed.  All this documentation can also be shared with you.

1 Office.  3 Experts. Your Project 100% Complete.

When you need us, we’ll be there.  Call us any time on our 24 hour emergency line to get a team of technicians dispatched.  We are available 24 hours a day, every day of the year.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  We also have a Texas Mold Remediation Contractor License and offer free mold inspections.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook     Twitter     Instagram     Google+     Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Full Service Water Fire Restoration Company

12/14/2017 (Permalink)

General Full Service Water Fire Restoration Company SERVPRO of North Irving's Full Service 3 Expert Team has all the answers.  It is designed to simplify projects and help reduce customer stress.

“Policyholders are happier with fewer points of contact on a claim.”

That’s the point that a survey from J.D. Power & Associates proved (“How Homeowners Really Feel”). 

It’s easy to understand why this is true.  When our customers call us, chances are that something bad has happened.  A water damage. A fire damage. Mold problems in their kitchen or attic.

Stress is likely to be higher than usual, and our customers want the damage to be fixed and their lives to go back to normal.  They want it, “Like it never even happened.”

Yet, when a typical water damage or fire damage occurs, the following representatives are called into place:

  • Homeowners insurance company
  • Insurance adjuster
  • Public adjuster
  • Vendor technicians
  • Vendor management
  • insurance liaison
  • textile cleaner technicians
  • textile cleaner management
  • textile insurance liaison
  • reconstruction crews
  • reconstruction management
  • reconstruction insurance liaison...

The list can go on and on.  It becomes very difficult to coordinate all those appointments, names, and companies.  How is someone supposed to keep track of all the expenses and timelines happening at once -- especially when that someone still has a full time job and kids?

We Are Your One Call.  

Our company has serviced Dallas Fort Worth for over 30 years.  We started out by simply cleaning carpets, but we quickly grew into more.  Over the years, we have asked our customers how we could be a better restoration company for them.  The overwhelming answer was that they just wanted us to be able to take care of more of their insurance claim.  We listened.

We can now handle:

Residential Services

Commercial Services

We are now one of the advanced disaster restoration contractors in North Texas.  In fact, less than a handful of other businesses in Dallas can handle clothing and textile restoration cleaning.  

Being able to offer all of these services has to make the life of our customer easier and better.  That’s the point after all.

We’ve now taken it one step further and organized a Full Service 3 Expert Team for each of our customers.  While each customer’s project may end up utilizing the services of dozens of people, they just need to know the one person they can contact when they have a question and get help.

Full Service 3 Expert Team

Whenever you need information about your project, you can contact our 3 expert team that is managing your project from start to end.  This group consists of:

  1. Job File Coordinator
  2. Project Manager
  3. Reconstruction Manager (if necessary)

Project File Coordinator

This expert will work with your insurance company to process your claim.  They handle all documentation and paperwork your insurance adjuster needs to cover your claim.  In fact, our project file coordinators speak with adjusters the majority of the day and have built great relationships with many of them.  We believe it’s important to keep a sense of urgency in the entire team to make sure you get back home as soon as possible.

“Do you take my insurance?” is a common question we get.  

YES.  We routinely work with all insurance carriers.  

“What if my insurance company tells me to use another restoration company?”

While your insurance company or insurance adjuster can suggest you use a specific restoration company, they cannot legally make that decision for you.  Just tell them you’d rather have SERVPRO of North Irving handle your claim, and we will. We have helped customer switch restoration companies on many occasions.  We will handle the details.

Project Manager

This expert will handle every aspect of the fire and water damage restoration portion of your project.  They are the go to person for:

  • Water damage restoration and drying
  • Fire damage restoration
  • Emergency fire board up services
  • Fire and smoke damage cleanup and deodorization
  • Mold remediation, Mold removal, or any Mold problem
  • Moving services
  • Storage
  • Biohazard cleanup
  • Demolition
  • Debris removal
  • Content Cleaning
  • Clothing or Textile Cleaning
  • Air duct cleaning / HVAC cleaning

Reconstruction Manager

Not everyone will need their home rebuilt, so many people will just interact with 2 experts.  If this expert is needed to restore your home, they will manage the reconstruction of all damages to your property.  

  • Roof replacement
  • Drywall replacement
  • Floor replacement
  • Cabinet replacement
  • Rebuild after mold damage or mold growth
  • Rebuild any other portion of your home that was permanently damaged
  • Conduct a final walkthrough with you to ensure you’re satisfied.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Fire and Water Restoration Training

5/2/2017 (Permalink)

General Fire and Water Restoration Training SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.

Training for a SERVPRO of North Irving employee begins on day one.  Each of our employees immediately gets started on a specialized training program which includes practical field training and nightly course training.  Everyone, regardless of position, must pass the SERVPRO Employee Certification Training courses. The series of courses covers all of our core competencies and prepares our technicians to handle every type of job as they work with the rest of their restoration crew and production managers.

We cover topics such as:

General SERVPRO Crew Training

This class is designed to teach our technicians what it means to be a SERVPRO technician.  As the leader of the cleanup and restoration industry, we hold high standards for our technicians.

Fire Damage Restoration

This class teaches our technicians about different types of smoke and soot.  They learn how to properly clean each type of smoke damage. Other topics include fire smoke odor removal.

Water Damage Restoration

This core class teaches everyone about every aspect of a water damage.  Our technicians learn how to apply psychometry to their work and practice how to properly perform water extraction and dry a structure with professional dehumidification equipment.

Carpet & Upholstery

Our technicians learn about different types of carpeting and how to effectively each type.  They learn how to test different fabrics in upholstery and choose the most effective type of cleaning procedure.

Moving Services and Storage of Contents

Because our office provides moving and storage services, our technicians also learn how to become professional movers.  Our technicians learn about inventory procedures and how to clean and restore all kinds of contents at our cleaning facility.  

Once our employees have earned their restoration trainings, they are ready to move on to advanced training with the IICRC.

Institute of Inspection Cleaning and Restoration Certification IICRC

The IICRC is a non-profit organization for the cleaning and restoration industry.  We are an IICRC Certified Firm.

The technicians that hold IICRC certifications are recognized by the restoration industry as having achieved a level of expertise where they understand and can perform the standard of care required for different kinds of restoration needs.

Our technicians quickly move into different training phases in order to get ready for IICRC training and certification.  Our office currently holds the following certifications from the IICRC:

  • Applied Structural Drying Technician

This training teaches how to effectively dry water damaged structures in a timely manner.

  • Carpet Cleaning Technician

This training teaches the science of carpet cleaning.  Our technicians learn about fiber identification, carpet construction, types and finishes, soiling conditions, and cleaning methods.  

  • Fire and Smoke Restoration Technician

This training handles the technical procedures for successfully restoring a fire and smoke damaged environment.  

  • Water Damage Restoration Technician

This training teaches technicians an overall concept of a water damage, its effects, and techniques for drying a structure.  It also covers topics like sewer backflows and mold growth.

Earning IICRC certifications is one way our team members can always give the best possible and informed care to our customers.  Our goal is to provide a positive beginning-to-end experience where our customers know and trust that meeting their needs are our first priority.

Mold Remediation Contractor License

Another level of certification is to become a licensed Mold Remediation Contractor for the state of Texas, which we are.  Our office follows Texas Mold Law strictly as we remediate mold growth and mold damage in residential and commercial properties in Dallas Fort Worth.  Many of our employees train to become mold remediation workers.

Other Certifications and Training

Our employees have at least one safety training per week.  We are also active members of hoarding help communities and have various OSHA certifications.  

Our most recent OSHA certification was from the National Institute of Decontamination Specialists.  Some of our employees are now Crime & Trauma Scene Bio-Recovery Technicians. They learned about:

  • Bloodborne Pathogens
  • Hazards Communications
  • Respiratory Protection
  • Lockout / Tagout Awareness
  • Confined Space Ops Awareness

Esporta

Our office is also an Esporta Certified Firm.  We are one of the few offices to have an Esporta machine in house along with the training necessary to clean and restore clothing and textiles.  We are uniquely qualified to restore clothing that has been through:

  • Category 2 Water Damage
  • Category 3 Water Damage
  • Fire smoke odor removal
  • Soot removal
  • Mold infestation

We have a restoration success of over 85% -- one of the highest restoration success rates in the textile restoration industry.  We have restored over 100,000 of items, and we’re just getting started.

Learning at SERVPRO of North Irving never stops.  We are always looking to make our restoration process more efficient and better for our customers.  We routinely invest in the best restoration technology available.

We’re proud of our staff’s training achievements, and we continue looking forward to having them as part of our SERVPRO family.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

A Day in the Life: Christi, SERVPRO Sales

4/18/2017 (Permalink)

General A Day in the Life: Christi, SERVPRO Sales Christi Robinson, Sales Representative for SERVPRO of North Irving in Dallas, Texas.

A Day in the Life: Christi, SERVPRO Sales

“Good morning!” is what Christi says as soon as she walks into the marketing and sales office.  She’s greeting Gracie, the office pet. A few moments later, Christi is at her desk, and the day’s work begins.

“One part of my job is to finish estimates, lead crews on some projects, and complete follow-up visits,” Robinson explains.  This is what she’s scheduling before 8 A.M. before the crews arrive and the entire office begins to hum with the day’s excitement.  For a few quiet minutes each morning, it’s just Christi and Gracie checking emails and preparing. Then, Christi is gone to the daily Work-In-Progress meeting, and by 8:30, she’s out the door to the day’s fieldwork.

The Work in Progress is a mandatory daily morning meeting for every member of the company.  Here, production managers update everyone on each job’s progress and what work they expect to be completed today.  As with all emergency services companies, we also make plans to have crews available for the next water damage or fire damage emergency.  In less than half an hour, everyone has received their instructions for the day and they’re out the door with Christi right behind them.

When Christi is not in the field working with a customer, she’s at the office preparing, sometimes with the rest of the marketing team.  “My other responsibilities are to market to old and new clients and assisting with social media.” Most of our office’s candid employee shots on our social media accounts have been taken by Christi.  She’s well known around the office for her ability to capture someone in their best light.

She’s also known in the field for her ability to connect with customers.  “People, no matter what their social status, are vulnerable in time of need.” She keeps this in mind as she works with people experiencing a disaster at their property.  “They want an open ear or a shoulder to lean on when going through a loss. That’s what I try to provide for them throughout their entire project. It’s what they deserve.”

Between water and fire damages, mold remediation, general cleaning, and now with textile cleaning added to our list of services, Christi’s day can be unpredictable.

A typical day can involve visiting customers waiting for a cleaning bid, but when a customer calls in with an emergency mold growth situation or a fire damage happening at their property, Christi has to quickly react and head to their property.  Some days require her to be out in the field until the late evening.

It’s the life of a sales representative in an emergency restoration company.  “Every day is like opening a present--it’s something new and interesting. It keeps me motivated.”

After years with our company, success is still defined by one thing for Christi.  “A smile. I’m fulfilled when we can make our customers smile.”

Our sales representatives are available for free estimates.  

Contact us for any of the following:

Carpet Cleaning

We offer one time cleanings and regularly scheduled cleanings.  We recommend your carpet be deep cleaned at least once a year and more often if you have multiple pets in your household.

Cleaning Services

Junk Removal / Debris Removal

Even if your junk contains biohazard waste, we will still be able to carry it away.  Many regular junk removal companies do not offer biohazard removal.

Crime Scene Cleanup

After the police investigation is over, we offer a discreet and private cleaning of the crime scene.  

Air Duct Cleaning / HVAC Cleaning

Cleaning air ducts can improve the air quality of your home or office.  It may also help take care of odors that otherwise can’t be taken care of, such as pet odor.

Odor Removal

We have dealt with many types of odor removal, from dead rodents to smoke smells.  Each odor removal project is different and requires an inspection of the home or property.

Hoarding Help

Move Out Cleaning Service

When you move out and need your home to look great for a potential home buyer, we can help you prepare with deep cleaning services.

Car Cleaning Service

If something spills in your car or food is left overnight, we’re happy to look at your vehicle and recommend which kind of cleaning service it requires.

Commercial Cleaning Services

We offer one time cleanings to scheduled cleanings as frequently as every day.  We’re willing to listen to your company’s needs and alter our services to your schedule.

Mold Inspection

Our office has a Texas Mold Remediation Contractor license.  We have handled mold removal of all sizes in both residential and commercial properties.

Biohazard Cleanup

Deep Cleaning Services

Construction Debris Removal

After a construction project, there is a lot of fine dust that has to be cleaned up.  Our technicians will use HEPA vacuums and air duct cleaning to help remove the dust.

Smoke Odor Removal

Suicide Cleanup / Trauma Cleanup

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

A Day in the Life: Julie, SERVPRO Accountant

11/29/2016 (Permalink)

General A Day in the Life: Julie, SERVPRO Accountant Julie Goguen, Accountant for SERVPRO of North Irving in Dallas Texas.

A Day in the Life: Julie, SERVPRO Accountant

She’s been working for at least an hour before most people have taken their first sip of coffee -- not that she’ll take any if you offer her some.  “Dr Pepper is my caffeine, but not until lunchtime,” she says. “Hot fries do wake me up, but I can’t have those for breakfast, can I?”

She laughs.  She’s always in a good mood, which is what she’s known for around the office along with her ability to be everyone’s friend.

And here we find what might be one of the few extroverted accountants in the world.  And the bravest.

There was once a loud bang outside the office.  When everyone either cowered around their desks or ran to the back of the building, Julie was the only one that ran out the front door.  It turned out a car was backfiring.

She also stopped a robbery at a department store one random Tuesday evening, but that’s a story for another day.

Julie is married with three kids and a few dogs at home.  We think they have a pretty normal life, but they might be The Incredibles trying country living for a while until the world needs them again.  We’ll see.

What we know with certainty is that Julie is the Keeper of Keys for our office.  She knows the name of every client that’s needed our help in the past year. She knows every tax identification number by heart.  Due dates and phones numbers are ingrained in her memory. Birthdays, anniversaries and special occasions are stored in mind, too.  

She comes in early, stays late, answers messages in the evening, two, five, or six in the morning, keeps our books updated, our ratios comfortable, and our vendors alert of our changing needs.  Her department is a well-oiled machine.

And, sometimes, if you call us at 3 in the morning, she’ll be the on-call manager picking up your call.  

If you ever hear her say, “If you don’t turn in your receipt, I’m not going to give you the reimbursement. That’s final,” you know she’s talking to the owner.  It happens.

A while back, she saw the movie The Accountant and said, “I can do better,” and no one questioned her.  

And, sometimes, yes, she sneaks in some hot fries in the morning.

Every SERVPRO franchise is independently owned and operated.  SERVPRO of North Irving has been serving the Dallas Fort Worth community for over 30 years by the same family.  

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

Not Your Typical ABCs of Sales

11/29/2016 (Permalink)

General Not Your Typical ABCs of Sales SERVPRO of North Irving's sales representatives make sure every client's job is going well.

Not Your Typical ABCs of Sales

We know the other one: Always Be Closing.  Well, we do things differently around here.  

Our perspective comes from a critical aspect of our job, and that is that our customers reach out to us on some of the most horrible days of their lives.  When half of someone’s house is full of water or they just had a fire, they don’t want a pitch. They don’t want a price list. They want their life restored, and that’s what our responsibility becomes.  

So, when that call comes, even if it’s at 3 A.M., we show up, take our client’s hand, and start to help them get through what is going to be a very emotional time in their life.  There’s going to be a lot of people coming into their home. There’s going to be movement. Machines. Noise.

In the middle of everything, we let them know everything is going to be okay.  

Our team works in tandem to make sure of that.  

Back at the office, a Job File Coordinator is assigned to our new customer.  They make contact with the person’s insurance company immediately and start the claims process going.  This person works with the insurance adjuster every day to make sure different portions of the claim are approved and that the work gets done quickly.  We know our customers just want their homes back. We want that, too.

Outside the office, there is always a flurry of activity.  A Restoration Manager is also assigned to our new customer.  Their job is to perform all restoration services they need. This includes:

Emergency Roof Tarp and Board Up

When a customer’s property is damaged, one of our first acts is to install a temporary roof tarp and install board ups on damaged windows, doors, and even walls.  This prevents the weather from coming in and causing more damage. It also keeps away unauthorized persons and theft. These emergency services are usually needed in an event of a fire damage or storm damage.

Water Damage Services

We’ve seen water damages of all types.  From washing machine leaks to flooded basements with standing water, to a burst pipe in the middle of winter, we are ready for any water mitigation emergency.  Our technicians will perform water removal services, sanitation, and drying. They will set up professional water clean up equipment according to the square foot that has been affected by the water leak.  

Our professional equipment includes axial fans and dehumidifiers to make sure the house begins to dry properly and quickly. We will also determine if the source of the leak produced clean water or black water, and we will sanitize the area accordingly.  We visit the home every day to make sure our equipment is running smoothly and that our drying plan is advancing to goal. Our efforts ensure the structure is dry and help prevent mold growth and mold damage. All data we collect is sent to your adjuster to help process your insurance claim.

Fire Restoration

Fire damage restoration involves multiple steps.  Fire and water damages often go hand in hand because of firefighting efforts.  While emergency fire clean up service are done, we also head inside and inspect the damage.  This is when we start water damage restoration services, and we also come up with our fire damage restoration process.  

The process is unique for every home we visit. We will remove all debris from the home, take care of fire and smoke odor removal, and deodorization.  Just as important is taking care of everything inside the home, like households items and clothing. We will inventory everything and take it back to our cleaning facility for sanitation, smoke odor removal, and storage.  

Mold Removal

We have a Texas Mold Remediation Contractor license and we routinely help homes with their mold remediation needs.  We will perform a mold inspection on the property and come up with a process to remove it. We always follow Texas Mold Law

Reconstruction

Meanwhile, our reconstruction team is getting prepared to rebuild any portion of the home that was permanently damaged.  They also work with the insurance adjuster to make sure everything that is needed is covered by the claim.

Our entire company works in-sync and always for the benefit of our customer.   

That’s why everyone meets every morning for a Work In Progress (WIP) meeting to talk about every client job.  We make sure we’re all on the same page and know and meet our objectives every day.

Additionally, every Tuesday morning, the sales and marketing department has a meeting that no one is allowed to miss--ever.  Not even the owner is allowed to miss it. Our sole purpose is to bring our files and discuss how each and every one of our clients are doing.  Our questions are simple:

  • What happened at their home?
  • How quickly did we respond?
  • Did we address all of their concerns and questions?
  • Did we “make it like it never even happened”?
  • Are they safe in their home?  
  • Are they happy?

If the last answer is no, we know our job is not done.  We won’t stop until the customer is happy.

Because we care.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.

A Day in the Life: Megan Troup, SERVPRO Sales

11/2/2016 (Permalink)

General A Day in the Life: Megan Troup, SERVPRO Sales Megan Troup is a sales representative at SERVPRO of North Irving in Dallas, Texas.

A Day in the Life of Sales Representative Megan Troup

A typical day for Megan Troup begins at her desk in the marketing offices at 7:30.  She checks her day's schedule and makes sure she knows where she's heading for the day.  At 8 A.M., she's promptly at the day's Work-In-Progress meeting, working with production management and making sure her clients' jobs are going as planned.  By 8:30, she's making a few phone calls and by 9:00, she's out the door. She wishes everyone a happy day and out she goes.

Sometimes she doesn't stop until 10 or 11 that night.  When she’s the On-Call Manager and a customer needs her at 2 A.M., she’s up for that, too.

A marketing representative’s job isn’t about route sales.  It’s about meeting customer when they call into our office requesting bids, making sure clients’ current jobs are exceeding expectations, and finding new customers that may not know how SERVPRO can help.  

When asked about her experience, Megan had this to say, “Each day on the job is different than the last--and all have proven to be equally fulfilling. Getting to meet new people every day is exciting, and helping put people's' lives back in order is rewarding beyond measure.”

Water Damage Services are Unique to Each Home

At our office, no two days are ever alike for anyone.  While every person has specific goals and tasks they are responsible for completing, the variety of customer needs makes every job unique and challenging.  

For example, let’s say we get 2 new water damages in a span of 10 minutes.  Customer A is located in Dallas, has a ranch style home, and half of it is flooded with sewage.  

Customer B is a townhouse in Plano and the neighbor’s overflowing bathtub is now filling his upstairs bedroom with water.  

Both are water damages, but both need different techniques and skills to completely correct.  And in the next hour or so, we’ll also receive requests for mold inspections, carpet cleaning, and a fire damage.  

On a day like this, Megan would typically fulfill her day’s already set schedule and then run to complete the mold inspections and carpet cleaning bids.  Later that evening, she would review her notes on her bids and send the estimates to her clients. The next morning, she’d follow up with those clients, answer their questions, and the process would repeat itself.

Around here we like to joke that if we’re not sprinting from the morning until the evening, then it’s been a slow day.

Megan continued, “Each job provides a unique situation with a new set of problems and solutions to gain knowledge from for future use. The learning is progressive which keeps my interest level high.”

Institute of Inspection Cleaning and Restoration Certification (IICRC) & Other Training

Our sales representatives don’t just study sales techniques at our office.  Each of them is also uniquely qualified and understand the restoration industry.  After all, their job isn’t to sell you a product, it’s to educate you about what’s happening in your home.  

Our representatives begin their career with us by studying all of SERVPRO’s Employee Certification courses.  After they have passed those, they move on to get training and certification from the Institute of Inspection Cleaning and Restoration certification (IICRC).  Our representatives also take Texas Mold classes to become mold workers.  

“I have certainly used my knowledge gained while working here with SERVPRO while handling issues in my personal day-to-day life,” Megan said. “I look forward to many more work anniversary celebrations in years to come with SERVPRO!”

Megan's drive for her job comes from her passion to help those that have experienced a loss.  When Megan responds to a call, what she is looking to do is provide a way to put that person's home back together.  For Megan, the job becomes a personal mission to help -- to make it “Like it never even happened.”

The job isn’t done until our core statement is true.

Trusted Leader in Water Damage Restoration and Fire Damage Restoration in Dallas Texas

SERVPRO of North Irving is a water damage restoration and fire and smoke damage restoration company in Dallas Texas.  We have performed work in Dallas, Fort Worth, Arlington, Plano, McKinney, Grapevine, Waxahachie, Midlothian, Ennis, and other North Texas communities for over 30 years.  With our crews responding immediately to jobs, we are faster to any size disaster. We also have a Texas Mold Remediation Contractor License and offer free mold inspections.  You can trust us to restore your home or business.

Our crews are available dispatch for 24 hour emergencies every day of the year. We can be reached 24/7 at (972) 986-7677.  Call us any time!

Follow us:

Facebook  Twitter  Instagram  Google+  Linkedin   YouTube

www.SERVPROnorthirving.com

“Like it never even happened.” only happens here.